Top 10 Customers.ai Alternatives & Competitors

(429)4.8 out of 5

Research alternative solutions to Customers.ai on G2, with real user reviews on competing tools. Lead Intelligence Software is a widely used technology, and many people are seeking popular, top rated software solutions with browser extension and social media integration. Other important factors to consider when researching alternatives to Customers.ai include chat and customer service. The best overall Customers.ai alternative is Drift. Other similar apps like Customers.ai are Fin by Intercom, Tidio, Birdeye, and Qualified. Customers.ai alternatives can be found in Lead Intelligence Software but may also be in Conversational Marketing Software or Live Chat Software.

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Best Paid & Free Alternatives to Customers.ai

Drift
Fin by Intercom
Tidio
Birdeye
Qualified
FreshChat
ActiveCampaign
HubSpot Marketing Hub

Top 10 Alternatives to Customers.ai Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Customers.ai stacks up to the competition, check reviews from current & previous users in industries like Marketing and Advertising, Retail, and Apparel & Fashion, and find the best product for your business.

Drift

By Salesloft

4.4/5

(1,254)

Product Description

Drift’s Conversation Cloud lets businesses engage with buyers in a personalized way at every stage of their journey — from researching to chatting with sales to post-sales help. It's made up of three core solutions: Conversational Marketing, Conversational Sales, and Conversational Service, all powered by our underlying Conversational AI. Conversational Marketing connects marketers and website visitors in real-time conversations to surface the right content for visitors, answer their questions, or qualify and convert best-fit buyers through the funnel. Conversational Sales helps sellers close deals faster by giving them a unified place to get real-time buyer insights, collaborate with teammates, and jumpstart personalized conversations through chat, video, email, or phone. Conversational Service provides real-time personalized customer care and helps support agents focus on high-priority customers by deflecting low-level issues and empowering customers to answer their own questions.

Reviewers say compared to Customers.ai, Drift is:

More expensive

Slower to reach roi

Categories in common with Customers.ai:

Conversational Marketing

Product Description

Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.

Reviewers say compared to Customers.ai, Fin by Intercom is:

Slower to reach roi

More expensive

Categories in common with Customers.ai:

Conversational Marketing

By Tidio

Product Description

Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues.

Reviewers say compared to Customers.ai, Tidio is:

More expensive

Slower to reach roi

Categories in common with Customers.ai:

Conversational Marketing

Chatbots

Live Chat

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Product Description

Qualified is the Agentic Marketing platform for B2B companies around the world. Headquartered in San Francisco, Qualified delivers pipeline generation at scale with Piper the AI SDR for thousands of customers like Crunchbase, Demandbase, Greenhouse, Plaid, and Suse. Led by former Salesforce CMO Kraig Swensrud and former Salesforce Product SVP Sean Whiteley, Qualified boasts 1100+ 5-star reviews on G2 and is ranked #1 on the Salesforce AppExchange. Qualified is funded by Sapphire, Tiger Global, Norwest Venture Partners, Redpoint Ventures, and Salesforce Ventures. Visit qualified.com to learn more.

Reviewers say compared to Customers.ai, Qualified is:

More expensive

Easier to do business with

Better at support

Categories in common with Customers.ai:

Conversational Marketing

By Freshworks

Product Description

Reviewers say compared to Customers.ai, FreshChat is:

Slower to reach roi

More expensive

Categories in common with Customers.ai:

Conversational Marketing

Product Description

Reviewers say compared to Customers.ai, ActiveCampaign is:

Slower to reach roi

More expensive

Categories in common with Customers.ai:

Sales Engagement

Conversational Marketing

Live Chat

HubSpot Marketing Hub

By HubSpot

4.5/5

(14,298)

Product Description

Reviewers say compared to Customers.ai, HubSpot Marketing Hub is:

Slower to reach roi

More expensive

Categories in common with Customers.ai:

Conversational Marketing

Landbot

By Landbot.io

4.7/5

(333)

Product Description

Reviewers say compared to Customers.ai, Landbot is:

Slower to reach roi

More expensive

Categories in common with Customers.ai:

Conversational Marketing

Chatbots

Lead Capture

Zendesk for Customer Service - AC

By Zendesk

4.3/5

(6,665)

Product Description

Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.

Reviewers say compared to Customers.ai, Zendesk for Customer Service - AC is:

Slower to reach roi

More expensive

Categories in common with Customers.ai:

Chatbots

Live Chat