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At a Glance
Market Segments
Small-Business (87.0% of reviews)
Mid-Market (42.6% of reviews)
Entry-Level Pricing
Free
Starting at $25.00 1 User Per Month
Crisp
Star Rating
(183)4.5 out of 5
Market Segments
Small-Business (87.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansSalesforce Service Cloud
Star Rating
(7,168)4.4 out of 5
Market Segments
Mid-Market (42.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Service Cloud excels in its comprehensive Knowledge Base feature, scoring 8.6, which allows for extensive documentation and support resources. In contrast, Crisp's Knowledge Base, while still strong at 8.3, lacks some of the depth and customization options that Salesforce offers.
- Reviewers mention that Crisp shines in Live Chat functionality, achieving a score of 9.5, which is significantly higher than Salesforce's 8.5. Users appreciate Crisp's intuitive interface and quick response times, making it a preferred choice for real-time customer engagement.
- G2 users highlight the superior Quality of Support from Crisp, with a score of 9.1 compared to Salesforce's 8.3. Reviewers frequently commend Crisp's responsive customer service and helpful support team, which enhances the overall user experience.
- Users on G2 report that Crisp's Ease of Use is a standout feature, scoring 9.0, while Salesforce Service Cloud, with a score of 8.4, can be perceived as more complex due to its extensive features. This makes Crisp a more attractive option for small businesses looking for straightforward solutions.
- Reviewers mention that Salesforce Service Cloud's Ticket Creation User Experience is robust, scoring 8.5, but Crisp matches this with the same score, indicating that both platforms provide a solid experience in managing customer inquiries. However, Crisp's overall user interface is often described as more modern and user-friendly.
- Users say that while both platforms offer strong Automation capabilities, Salesforce Service Cloud scores 8.6, slightly higher than Crisp's 7.8. However, Crisp's automation features are praised for being easier to set up and manage, making it a better fit for users who prioritize simplicity.
Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
Salesforce Service Cloud
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Free Trial
Crisp
Free Trial is available
Salesforce Service Cloud
Free Trial is available
Ratings
Meets Requirements
8.8
149
8.6
2,754
Ease of Use
9.0
152
8.4
5,329
Ease of Setup
8.9
126
7.9
4,088
Ease of Admin
8.8
101
8.2
1,524
Quality of Support
9.1
149
8.3
2,535
Has the product been a good partner in doing business?
8.9
102
8.7
1,505
Product Direction (% positive)
9.3
142
8.2
2,715
Features by Category
Ticket and Case Management
8.6
45
8.5
1201
|
Verified
8.8
45
|
Verified
8.4
1199
|
Verified
8.6
47
|
Verified
8.3
1228
|
Verified
8.5
45
|
Verified
8.3
1151
|
Verified
7.7
38
8.1
977
8.9
46
|
Verified
7.9
1165
|
Verified
8.9
45
8.3
1147
|
Verified
8.8
39
|
Verified
8.5
1025
|
Verified
Generative AI
8.3
24
7.6
175
8.2
24
7.6
174
Agentic AI - Help Desk
Not enough data
8.0
50
Not enough data
8.2
52
Not enough data
8.1
52
Communication Channels
9.1
44
|
Verified
8.4
1018
|
Verified
9.2
44
|
Verified
8.6
1202
|
Verified
9.6
50
|
Verified
8.1
843
9.2
45
|
Verified
8.0
803
|
Verified
8.2
35
8.0
763
Platform
8.8
51
|
Verified
7.8
552
|
Verified
8.4
102
|
Verified
8.3
816
|
Verified
8.9
55
|
Verified
8.6
691
|
Verified
8.9
51
|
Verified
8.3
608
|
Verified
8.2
51
|
Verified
8.2
1143
|
Verified
8.5
52
|
Verified
8.2
1162
|
Verified
Customer Information
Not enough data
8.1
206
Not enough data
8.3
205
Not enough data
8.4
203
Not enough data
7.7
201
Not enough data
7.9
204
Not enough data
8.1
200
Not enough data
7.8
204
Predictions
Not enough data
7.3
197
Not enough data
7.7
198
Not enough data
8.2
196
Not enough data
7.4
194
Platform
Not enough data
8.5
204
Not enough data
8.3
203
Not enough data
8.4
200
Not enough data
8.5
200
Not enough data
8.2
201
Not enough data
8.7
197
Not enough data
8.8
201
Not enough data
9.0
198
Not enough data
8.8
196
Not enough data
8.9
197
Generative AI
Not enough data
7.3
169
Not enough data
7.3
167
Agentic AI - Customer Success
Not enough data
8.6
12
Not enough data
8.5
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
8.6
12
Administration
Not enough data
8.8
227
Not enough data
8.7
226
Not enough data
8.6
223
Knowledge Management
Not enough data
8.7
218
Not enough data
8.5
210
Not enough data
8.4
208
Compliance
Not enough data
8.7
226
Not enough data
8.7
223
Not enough data
8.6
223
Not enough data
8.6
220
Customer Support
Not enough data
8.1
209
Not enough data
8.1
202
Not enough data
8.0
191
Data Security
Not enough data
8.6
215
Not enough data
8.7
216
Not enough data
9.0
217
Not enough data
9.1
217
Administration
Not enough data
8.6
207
Not enough data
8.8
209
Not enough data
8.9
212
Generative AI
Not enough data
7.5
147
Channels
Not enough data
8.5
119
Not enough data
8.3
117
Not enough data
7.5
116
Design
Not enough data
8.4
113
Not enough data
7.9
114
Not enough data
8.2
116
Not enough data
8.4
116
Not enough data
8.5
113
Generative AI
Not enough data
7.4
110
Not enough data
7.5
109
Usability
Not enough data
8.6
203
Not enough data
8.6
206
Not enough data
8.7
204
Reporting
Not enough data
8.7
203
Not enough data
8.3
197
Not enough data
8.6
200
Generative AI
Not enough data
7.6
178
Not enough data
7.6
179
Quality Assurance
Not enough data
8.7
68
Not enough data
8.7
65
Not enough data
8.7
67
Engagement
Not enough data
8.8
66
Not enough data
8.8
66
Not enough data
8.7
66
Performance
Not enough data
8.6
66
Not enough data
8.8
66
Generative AI
Not enough data
7.7
57
Not enough data
7.9
58
Channels
Not enough data
7.4
274
Not enough data
7.3
268
Not enough data
7.9
272
Not enough data
7.3
265
Not enough data
8.7
279
Generative AI
Not enough data
7.0
216
Functions
Not enough data
7.9
268
Not enough data
8.0
265
Not enough data
7.6
257
Not enough data
7.2
253
Not enough data
7.2
255
Not enough data
7.2
258
Not enough data
7.7
258
Not enough data
8.0
257
Agentic AI - Contact Center
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
8.3
5
Not enough data
9.0
5
Administrative
Not enough data
7.9
254
Not enough data
8.5
259
Not enough data
8.5
257
Not enough data
7.7
246
Not enough data
7.6
251
Workforce Management
Not enough data
7.9
56
Not enough data
7.9
56
Not enough data
7.4
55
Not enough data
7.8
55
Not enough data
7.6
55
Administration
Not enough data
8.2
56
Not enough data
8.3
55
Not enough data
8.4
55
Not enough data
7.6
54
Not enough data
7.7
54
Conversational Platform
Not enough data
8.5
101
Not enough data
8.6
99
Not enough data
8.0
98
Not enough data
8.2
101
Support Automation
Not enough data
8.1
99
Not enough data
8.1
98
Not enough data
8.0
99
Not enough data
7.9
96
Generative AI
Not enough data
7.4
94
Not enough data
7.4
93
Customer Support
Not enough data
8.3
142
Not enough data
7.9
137
Not enough data
8.2
137
Automation
Not enough data
8.2
140
Not enough data
8.2
141
Not enough data
8.1
140
Artificial Intelligence
Not enough data
7.6
135
Not enough data
7.6
135
Not enough data
7.3
132
Generative AI
8.2
35
7.7
107
8.2
34
7.7
106
7.1
35
7.7
107
Communication
9.3
101
|
Verified
8.5
309
|
Verified
9.2
100
|
Verified
8.6
328
|
Verified
8.4
75
|
Verified
8.4
274
|
Verified
9.3
88
|
Verified
8.5
276
|
Verified
8.7
61
|
Verified
7.8
159
Internal Use
8.4
102
|
Verified
8.3
816
|
Verified
8.8
92
|
Verified
8.3
295
|
Verified
8.3
82
|
Verified
8.5
287
|
Verified
8.8
82
|
Verified
8.4
317
|
Verified
8.8
90
|
Verified
8.5
288
|
Verified
8.9
91
|
Verified
8.7
321
|
Verified
Generative AI
7.2
24
7.2
126
Self-Service Experience
8.5
46
8.6
591
8.3
45
8.3
578
6.7
36
8.3
527
8.3
31
7.9
213
7.9
35
8.4
223
Self-Service Platform
7.9
34
8.4
222
7.9
35
8.6
227
6.9
31
7.6
198
8.4
35
8.5
214
Agentic AI - Customer Self-Service
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
8.6
6
Generative AI
8.8(won by 0.9)
7
7.9
52
8.8(won by 0.9)
7
7.9
52
Process
8.1
16
8.6(won by 0.5)
242
8.2
14
8.6(won by 0.4)
262
8.7(won by 0.4)
14
8.3
223
Channels
9.1(won by 0.3)
18
8.8
271
9.4(won by 1.0)
18
8.4
246
9.6(won by 1.1)
19
8.5
229
7.6
11
8.6(won by 1.0)
230
8.8(won by 0.2)
12
8.6
212
Insight
8.6(tied score)
12
8.6(tied score)
228
8.6
15
8.8(won by 0.2)
263
8.6(won by 0.1)
18
8.5
202
9.6(won by 0.9)
16
8.7
250
Generative AI
7.8
12
8.0
79
7.9
12
7.9
80
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
Not enough data
8.7
30
Not enough data
8.3
30
Not enough data
8.6
30
Not enough data
8.7
30
Process Management
Not enough data
8.3
30
Not enough data
8.4
29
Not enough data
8.8
30
Not enough data
8.6
29
System Management
Not enough data
9.1
30
Not enough data
8.7
29
Categories
Categories
Shared Categories
Crisp and Salesforce Service Cloud are categorized as Digital Customer Service Platforms, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Crisp is categorized as Shared Inbox
Salesforce Service Cloud is categorized as Customer Service Automation, Contact Center Quality Assurance, Conversational Support, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Customer Success, Contact Center Workforce, Enterprise Feedback Management, and Contact Center
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Service Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.7%
Information Technology and Services
6.8%
Internet
5.6%
Marketing and Advertising
5.1%
Leisure, Travel & Tourism
4.0%
Other
50.8%
Information Technology and Services
11.2%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.4%
Non-Profit Organization Management
3.9%
Other
63.7%
Alternatives
Discussions
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
4 Comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 Comments
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
2 Comments
AK
In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking...Read more
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