Compare Salesforce Service Cloud Software and Crisp
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Small-Business (87.7% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free
Agentforce Service (formerly Salesforce Service Cloud)
Star Rating
(7,324)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plans
Crisp
Star Rating
(194)4.5 out of 5
Market Segments
Small-Business (87.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Service Cloud excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Crisp. Users appreciate its flexibility, noting that it allows for extensive customization to meet various business needs, which is particularly beneficial for mid-market companies.
- Users say that Crisp shines in its ease of use, with many highlighting how simple it is to integrate into their websites. The clean interface and reliable performance make it a favorite for small businesses looking for straightforward customer support solutions.
- Reviewers mention that Salesforce Service Cloud offers a robust set of features for managing customer interactions, including a user-friendly interface that facilitates quick onboarding. This is reflected in feedback praising its ability to store and manage contacts efficiently, which is crucial for larger teams.
- According to verified reviews, Crisp's customer support is frequently highlighted as a strong point, with users appreciating the guidance provided during setup and ongoing use. This level of support fosters confidence in the product's reliability, especially for teams that rely heavily on live chat functionalities.
- G2 reviewers note that while Salesforce Service Cloud has a higher overall satisfaction score, Crisp's recent updates and innovations keep it competitive. Users feel reassured by the continuous improvements, which enhance the product's usability and effectiveness in daily operations.
- Users report that Salesforce Service Cloud, while powerful, may present a steeper learning curve for new users compared to Crisp. However, once mastered, its extensive capabilities can significantly enhance customer service workflows, making it a valuable investment for businesses with complex needs.
Pricing
Entry-Level Pricing
Agentforce Service (formerly Salesforce Service Cloud)
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
Free Trial
Agentforce Service (formerly Salesforce Service Cloud)
Free Trial is available
Crisp
Free Trial is available
Ratings
Meets Requirements
8.6
2,842
8.8
153
Ease of Use
8.4
5,454
9.0
158
Ease of Setup
7.9
4,208
8.9
131
Ease of Admin
8.2
1,559
8.8
104
Quality of Support
8.3
2,618
9.1
153
Has the product been a good partner in doing business?
8.7
1,540
8.9
104
Product Direction (% positive)
8.3
2,791
9.2
146
Features by Category
Ticket and Case Management
8.5
1214
|
Verified
8.6
45
8.4
1225
|
Verified
8.8
46
|
Verified
8.4
1274
|
Verified
8.6
47
|
Verified
8.3
1182
|
Verified
8.5
45
|
Verified
8.1
983
7.7
38
7.9
1169
|
Verified
8.9
46
|
Verified
8.3
1155
|
Verified
8.9
46
8.5
1068
|
Verified
8.8
39
|
Verified
Generative AI
7.7
182
8.3
24
7.7
180
8.2
24
Agentic AI - Help Desk
8.6
76
Not enough data
8.5
68
Not enough data
8.5
69
Not enough data
Communication Channels
8.4
1026
|
Verified
9.1
44
|
Verified
8.6
1215
|
Verified
9.2
44
|
Verified
8.2
862
9.6
51
|
Verified
8.0
810
|
Verified
9.2
45
|
Verified
8.1
770
8.2
35
Platform
7.8
557
|
Verified
8.6
53
|
Verified
8.3
822
|
Verified
8.3
103
|
Verified
8.6
700
|
Verified
8.8
56
|
Verified
8.3
641
|
Verified
8.9
51
|
Verified
8.2
1160
|
Verified
8.2
51
|
Verified
8.2
1177
|
Verified
8.5
52
|
Verified
Administration
8.8
232
Not enough data
8.8
231
Not enough data
8.7
229
Not enough data
Knowledge Management
8.8
225
Not enough data
8.6
215
Not enough data
8.5
214
Not enough data
Compliance
8.7
231
Not enough data
8.7
229
Not enough data
8.6
229
Not enough data
8.6
226
Not enough data
Customer Support
8.2
214
Not enough data
8.2
208
Not enough data
8.0
197
Not enough data
Data Security
8.6
220
Not enough data
8.7
222
Not enough data
9.0
222
Not enough data
9.1
223
Not enough data
Administration
8.6
215
Not enough data
8.9
216
Not enough data
8.9
220
Not enough data
Generative AI
7.6
152
Not enough data
Channels
8.6
128
Not enough data
8.4
120
Not enough data
7.6
119
Not enough data
Design
8.4
118
Not enough data
8.0
119
Not enough data
8.3
121
Not enough data
8.4
121
Not enough data
8.5
116
Not enough data
Generative AI
7.5
113
Not enough data
7.6
112
Not enough data
Usability
8.6
205
Not enough data
8.6
208
Not enough data
8.7
206
Not enough data
Reporting
8.7
206
Not enough data
8.3
199
Not enough data
8.6
203
Not enough data
Generative AI
7.6
180
Not enough data
7.6
181
Not enough data
Quality Assurance
8.8
72
Not enough data
8.7
69
Not enough data
8.7
72
Not enough data
Engagement
8.8
70
Not enough data
8.9
70
Not enough data
8.7
70
Not enough data
Performance
8.7
71
Not enough data
8.8
71
Not enough data
Generative AI
7.8
61
Not enough data
8.0
62
Not enough data
Channels
7.5
277
Not enough data
7.4
270
Not enough data
7.9
276
Not enough data
7.4
267
Not enough data
8.8
283
Not enough data
Generative AI
7.0
218
Not enough data
Functions
7.9
271
Not enough data
8.0
269
Not enough data
7.6
259
Not enough data
7.2
256
Not enough data
7.2
257
Not enough data
7.2
261
Not enough data
7.7
260
Not enough data
8.0
261
Not enough data
Agentic AI - Contact Center
9.3
7
Not enough data
9.6
8
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
Administrative
7.9
257
Not enough data
8.5
261
Not enough data
8.5
260
Not enough data
7.7
250
Not enough data
7.7
255
Not enough data
Workforce Management
7.9
59
Not enough data
7.9
58
Not enough data
7.5
58
Not enough data
7.8
57
Not enough data
7.6
57
Not enough data
Administration
8.3
60
Not enough data
8.3
58
Not enough data
8.4
58
Not enough data
7.7
56
Not enough data
7.7
56
Not enough data
Conversational Platform
8.6
105
Not enough data
8.7
104
Not enough data
8.1
101
Not enough data
8.3
107
Not enough data
Support Automation
8.2
103
Not enough data
8.2
101
Not enough data
8.1
103
Not enough data
8.0
101
Not enough data
Generative AI
7.4
97
Not enough data
7.4
96
Not enough data
Customer Support
8.3
147
Not enough data
8.0
144
Not enough data
8.2
145
Not enough data
Automation
8.3
153
Not enough data
8.2
148
Not enough data
8.1
148
Not enough data
Artificial Intelligence
7.6
143
Not enough data
7.7
140
Not enough data
7.5
140
Not enough data
Generative AI
7.8
110
8.1
37
7.8
111
8.2
34
7.8
110
7.1
35
Communication
8.5
313
|
Verified
9.3
102
|
Verified
8.6
332
|
Verified
9.2
100
|
Verified
8.4
279
|
Verified
8.4
75
|
Verified
8.5
281
|
Verified
9.3
88
|
Verified
7.8
162
8.7
61
|
Verified
Internal Use
8.3
822
|
Verified
8.3
103
|
Verified
8.3
298
|
Verified
8.8
92
|
Verified
8.5
290
|
Verified
8.3
82
|
Verified
8.4
322
|
Verified
8.7
85
|
Verified
8.5
292
|
Verified
8.8
93
|
Verified
8.7
326
|
Verified
8.9
91
|
Verified
Generative AI
7.3
128
7.2
24
Self-Service Experience
8.6
597
8.5
46
8.3
580
8.3
45
8.3
529
6.7
36
8.0
216
8.3
31
8.4
227
7.9
35
Self-Service Platform
8.4
225
7.9
34
8.6
234
7.9
35
7.7
204
7.0
32
8.5
217
8.4
36
Agentic AI - Customer Self-Service
8.5
8
Not enough data
8.5
8
Not enough data
8.9
9
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
Generative AI
7.9
56
8.8(won by 0.9)
7
8.1
56
8.8(won by 0.7)
7
Process
8.6(won by 0.5)
246
8.1
16
8.6(won by 0.4)
266
8.2
14
8.3
227
8.7(won by 0.4)
14
Channels
8.8
275
9.1(won by 0.3)
18
8.4
250
9.4(won by 1.0)
18
8.5
233
9.6(won by 1.1)
19
8.6(won by 1.0)
234
7.6
11
8.6
216
8.8(won by 0.2)
12
Insight
8.6(tied score)
232
8.6(tied score)
12
8.8(won by 0.2)
267
8.6
15
8.5
206
8.6(won by 0.1)
18
8.7
254
9.6(won by 0.9)
16
Generative AI
8.0
81
7.8
12
8.0
82
7.9
12
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.7
31
Not enough data
8.3
31
Not enough data
8.6
31
Not enough data
8.7
31
Not enough data
Process Management
8.3
31
Not enough data
8.4
30
Not enough data
8.7
31
Not enough data
8.6
30
Not enough data
System Management
9.0
31
Not enough data
8.7
30
Not enough data
Categories
Categories
Shared Categories
Agentforce Service (formerly Salesforce Service Cloud) and Crisp are categorized as Digital Customer Service Platforms, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Agentforce Service (formerly Salesforce Service Cloud) is categorized as Contact Center Quality Assurance, Conversational Support, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Contact Center Workforce, Enterprise Feedback Management, Contact Center, and Customer Service Automation
Crisp is categorized as Shared Inbox
Reviews
Reviewers' Company Size
Agentforce Service (formerly Salesforce Service Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.5%
Computer Software
9.3%
Financial Services
7.6%
Manufacturing
4.3%
Non-Profit Organization Management
3.8%
Other
63.6%
Computer Software
27.9%
Information Technology and Services
6.6%
Marketing and Advertising
6.0%
Internet
5.5%
Leisure, Travel & Tourism
4.4%
Other
49.7%
Alternatives
Discussions
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
4 Comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 Comments
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
3 Comments
AK
In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking...Read more
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
