Compare Crisp and Hiver 
Featured Products
At a Glance
Market Segments
Small-Business (87.4% of reviews)
Small-Business (67.0% of reviews)
Entry-Level Pricing
Free
Free
Crisp
Star Rating
(189)4.5 out of 5
Market Segments
Small-Business (87.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansHiver
Star Rating
(1,280)4.6 out of 5
Market Segments
Small-Business (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Hiver excels in managing shared inboxes, with users highlighting its ability to assign emails and track tasks effectively. This feature significantly enhances team collaboration and ensures that no customer queries are overlooked.
- Users say that Crisp offers great value for its subscription price, particularly praising its responsive customer support and the versatility of its chat plugin. This makes it a strong choice for businesses looking to engage with prospects and track conversations seamlessly.
- According to verified reviews, Hiver's user experience is highly rated, with many users appreciating its intuitive interface and quick setup process. This ease of use allows teams to get up and running without extensive training, which is a significant advantage for small businesses.
- Reviewers mention that while Crisp has a clean and powerful user interface, some users feel it can be overwhelming due to its wide range of functions. This complexity may pose a challenge for teams that prefer a more straightforward tool.
- G2 reviewers highlight Hiver's strong performance in customer support quality, with users noting that the platform has been a reliable partner in their business operations. This level of support is crucial for teams that rely on timely assistance to resolve customer issues.
- Users report that Crisp's customization options are a standout feature, allowing businesses to tailor the software to their specific needs. However, some users feel that Hiver's focused approach on email management provides a more streamlined experience for teams primarily dealing with email communications.
Pricing
Entry-Level Pricing
Crisp
Free
Free
For personal websites and anyone who wants a basic website chat widget to communicate with visitors.
- 2 operators included (Forever free !!!)
- ∞ visitors & messages
- No ads - no data resold
Hiver
Free
Free
- Multi-channel shared inboxes
- Email management
- Live chat support
Free Trial
Crisp
Free Trial is available
Hiver
Free Trial is available
Ratings
Meets Requirements
8.8
152
9.0
990
Ease of Use
9.0
155
9.1
1,014
Ease of Setup
8.9
128
9.0
590
Ease of Admin
8.8
104
9.2
452
Quality of Support
9.1
152
9.2
918
Has the product been a good partner in doing business?
8.9
104
9.2
443
Product Direction (% positive)
9.3
145
9.1
983
Features by Category
Ticket and Case Management
8.6
45
8.8
211
|
Verified
8.8
46
|
Verified
8.7
215
|
Verified
8.6
47
|
Verified
8.6
222
|
Verified
8.5
45
|
Verified
8.5
205
|
Verified
7.7
38
8.2
177
|
Verified
8.9
46
|
Verified
8.3
189
8.9
46
8.6
208
|
Verified
8.8
39
|
Verified
8.1
112
Generative AI
8.3
24
7.2
74
8.2
24
7.3
73
Agentic AI - Help Desk
Not enough data
7.3
29
Not enough data
7.2
29
Not enough data
6.8
28
Communication Channels
9.1
44
|
Verified
8.2
160
9.2
44
|
Verified
8.9
217
|
Verified
9.6
51
|
Verified
8.5
190
9.2
45
|
Verified
7.5
109
8.2
35
7.5
104
Platform
8.8
52
|
Verified
7.5
175
|
Verified
8.4
102
|
Verified
7.8
160
8.9
55
|
Verified
8.8
214
|
Verified
8.9
51
|
Verified
8.2
175
|
Verified
8.2
51
|
Verified
8.2
193
|
Verified
8.5
52
|
Verified
8.4
207
|
Verified
Channels
Not enough data
7.9
149
Not enough data
7.6
143
Not enough data
6.7
141
Design
Not enough data
7.9
142
Not enough data
7.3
142
Not enough data
8.0
144
Not enough data
8.2
144
Not enough data
7.8
141
Generative AI
Not enough data
7.1
107
Not enough data
7.1
105
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
Not enough data
8.1
350
Not enough data
8.8
385
Not enough data
7.5
330
Not enough data
8.0
347
Integrations
Not enough data
6.8
286
Not enough data
9.3
395
Not enough data
7.1
281
Time Management
Not enough data
8.7
351
Not enough data
8.5
344
Not enough data
8.0
313
Generative AI
Not enough data
7.5
204
Not enough data
7.2
199
Not enough data
7.4
202
Agentic AI - Email Management
Not enough data
7.2
31
Not enough data
7.2
32
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.3
36
Not enough data
8.2
34
Not enough data
7.1
35
Not enough data
Communication
9.3
101
|
Verified
Not enough data
9.2
100
|
Verified
Not enough data
8.4
75
|
Verified
Not enough data
9.3
88
|
Verified
Not enough data
8.7
61
|
Verified
Not enough data
Internal Use
8.4
102
|
Verified
7.8
160
8.8
92
|
Verified
Not enough data
8.3
82
|
Verified
Not enough data
8.8
83
|
Verified
Not enough data
8.8
92
|
Verified
Not enough data
8.9
91
|
Verified
Not enough data
Generative AI
7.2
24
8.6
6
Self-Service Experience
8.5
46
8.6
7
8.3
45
8.3
7
6.7
36
8.6
7
8.3
31
8.3
7
7.9
35
8.3
7
Self-Service Platform
7.9
34
8.6
7
7.9
35
8.6
7
6.9
31
8.8
7
8.4
35
8.8
7
Agentic AI - Customer Self-Service
Not enough data
8.6
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
7.8
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.3
6
Generative AI
8.8(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
Process
8.1(won by default)
16
Not enough data
8.2(won by default)
14
Not enough data
8.7(won by default)
14
Not enough data
Channels
9.1(won by default)
18
Not enough data
9.4(won by default)
18
Not enough data
9.6(won by default)
19
Not enough data
7.6(won by default)
11
Not enough data
8.8(won by default)
12
Not enough data
Insight
8.6(won by default)
12
Not enough data
8.6(won by default)
15
Not enough data
8.6(won by default)
18
Not enough data
9.6(won by default)
16
Not enough data
Generative AI
7.8
12
9.0
5
7.9
12
9.0
5
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
6.7
5
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Crisp and Hiver are categorized as Digital Customer Service Platforms, Shared Inbox, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Crisp has no unique categories
Reviews
Reviewers' Company Size
Crisp
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Hiver
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
27.2%
Information Technology and Services
6.7%
Marketing and Advertising
6.1%
Internet
5.6%
Leisure, Travel & Tourism
4.4%
Other
50.0%
Computer Software
6.9%
Information Technology and Services
5.5%
Marketing and Advertising
5.4%
Accounting
4.9%
Financial Services
4.1%
Other
73.2%
Alternatives
Discussions
Is crisp chat free?
2 Comments
TT
Crisp has a Basic plan that includes two seats and limited features. However, if you need a team to communicate with website visitors and help them, Basic...Read more
How do you measure success of customer support using Crisp?
1 Comment
PC
Best customer support I have had so far for a tool that we pay less than 10k a yearRead more
What is crisp chat?
1 Comment
WC
Simply-put, its a live chat software/service that you can embed in your site.
By far the best option I've used to date. The live support or "Magic...Read more
What is the future development direction for Hiver?
1 Comment
NR
Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back...Read more
Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.
1 Comment
PA
Hi Makisha,
I am Pratibha from the Product team at Hiver.
As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I...Read more
How can i separate Hiver tickets from my own emails in Gmail?
1 Comment
RG
We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. Read more
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