Compare Agentforce Sales (formerly Salesforce Sales Cloud) and Copper 
At a Glance
Market Segments
Mid-Market (46.0% of reviews)
Small-Business (79.3% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Starting at $9.00 Per Month
Agentforce Sales (formerly Salesforce Sales Cloud)
Star Rating
(25,743)4.4 out of 5
Market Segments
Mid-Market (46.0% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansCopper
Star Rating
(1,155)4.5 out of 5
Market Segments
Small-Business (79.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $9.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Agentforce Sales excels in providing powerful automation and customizable dashboards, which significantly enhance the efficiency of managing sales pipelines and customer relationships. Users appreciate how these features save time and streamline processes, making it a robust choice for larger teams.
- Users say Copper stands out for its seamless integration with Google Workspace, making it particularly user-friendly for those already embedded in the Google ecosystem. Reviewers highlight how this integration simplifies contact management and deal tracking, creating a cohesive experience for teams that rely on Gmail and Google Calendar.
- According to verified reviews, Agentforce Sales has a much higher overall satisfaction score, reflecting its strong market presence and extensive feature set. Users frequently mention the real-time insights and reporting capabilities that help maintain healthy client relationships and support effective decision-making.
- Reviewers mention that while Copper offers a clean and simple interface, it may not provide the same depth of features as Agentforce Sales, particularly for larger organizations. Users note that while Copper is easy to use, it may lack some advanced functionalities that are crucial for comprehensive sales management.
- G2 reviewers highlight that Agentforce Sales has a more extensive support network and resources, which can be a significant advantage during implementation and ongoing use. Users have noted that the support team is responsive and helpful, aiding in smoother onboarding and troubleshooting processes.
- Users report that Copper's unique design and ease of use make it a great option for small businesses looking for a straightforward CRM solution. However, they also express a desire for more advanced features that could enhance its capabilities as their business grows, indicating a potential limitation for scaling teams.
Pricing
Entry-Level Pricing
Agentforce Sales (formerly Salesforce Sales Cloud)
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Copper
Copper Starter Edition - Annual
Starting at $9.00
Per Month
Get started on the Google Workspace CRM with essential relationship management tools + Zapier.
- 1,000 contact limit
- Google Workspace integration
- Activity feed
Free Trial
Agentforce Sales (formerly Salesforce Sales Cloud)
Free Trial is available
Copper
Free Trial is available
Ratings
Meets Requirements
8.8
14,142
8.7
926
Ease of Use
8.2
18,137
9.1
937
Ease of Setup
7.8
9,075
8.7
441
Ease of Admin
7.9
4,494
8.9
416
Quality of Support
8.1
12,347
8.6
858
Has the product been a good partner in doing business?
8.4
4,460
9.0
411
Product Direction (% positive)
8.3
13,773
9.0
868
Features by Category
Sales Force Automation
8.8
9618
|
Verified
8.9
654
|
Verified
8.3
6408
|
Verified
Feature Not Available
8.7
9337
|
Verified
8.8
657
|
Verified
8.3
9555
|
Verified
8.4
655
|
Verified
8.0
7335
|
Verified
7.6
353
|
Verified
8.2
7633
|
Verified
8.8
533
|
Verified
8.0
6776
|
Verified
7.9
337
8.1
6676
|
Verified
7.6
310
8.3
7427
|
Verified
8.3
403
Marketing Automation
8.0
6688
|
Verified
7.9
434
|
Verified
8.1
7008
|
Verified
Feature Not Available
8.5
8136
|
Verified
8.6
592
|
Verified
7.9
5438
Feature Not Available
Customer Support
8.3
6843
|
Verified
8.2
388
8.1
6396
|
Verified
8.0
397
8.2
6799
|
Verified
8.2
452
8.0
5507
|
Verified
7.8
315
8.2
5996
|
Verified
8.0
351
Reporting & Analytics
8.5
9042
|
Verified
8.0
561
|
Verified
8.5
9204
|
Verified
8.3
636
|
Verified
8.2
7487
|
Verified
8.1
472
|
Verified
Mobile & Social
7.9
5635
|
Verified
8.1
348
|
Verified
7.8
5255
|
Verified
8.1
334
|
Verified
7.7
6113
|
Verified
8.4
470
|
Verified
Platform
8.5
3681
|
Verified
8.3
320
|
Verified
8.5
3688
|
Verified
8.4
315
|
Verified
8.6
3647
|
Verified
8.6
329
|
Verified
8.4
2907
|
Verified
8.0
196
|
Verified
8.5
3188
|
Verified
7.7
156
8.1
3210
|
Verified
7.7
226
8.7
3673
|
Verified
8.7
327
|
Verified
8.1
3035
7.8
192
Integration
8.5
2612
|
Verified
8.6
302
|
Verified
8.5
3103
|
Verified
8.2
251
|
Verified
8.5
2918
|
Verified
7.8
238
|
Verified
Generative AI
7.6
899
6.3
31
Agentic AI - CRM
8.0
289
8.3
9
8.0
257
8.3
9
8.3
273
8.3
9
8.0
244
7.8
9
8.1
248
7.8
9
8.2
267
8.3
9
8.2
262
8.5
9
Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cartography
8.7
36
Not enough data
8.4
32
Not enough data
8.6
36
Not enough data
8.4
36
Not enough data
Analysis
8.3
29
Not enough data
8.5
36
Not enough data
8.4
32
Not enough data
8.4
31
Not enough data
Reporting
8.7
30
Not enough data
8.3
25
Not enough data
8.6
23
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.6
275
Not enough data
8.8
300
Not enough data
8.8
323
Not enough data
8.7
295
Not enough data
Organization
9.0
358
Not enough data
8.8
351
Not enough data
8.9
345
Not enough data
Performance Analysis
8.4
289
Not enough data
8.8
313
Not enough data
Sales Analysis
8.5
287
Not enough data
8.8
305
Not enough data
Generative AI
8.5
127
Not enough data
8.5
127
Not enough data
Agentic AI - AI Sales Assistant
9.2
34
Not enough data
9.2
33
Not enough data
9.1
30
Not enough data
9.1
29
Not enough data
9.4
30
Not enough data
9.2
30
Not enough data
9.3
32
Not enough data
Integrated Workflows
8.7
523
Not enough data
8.5
513
Not enough data
8.1
468
Not enough data
8.1
462
Not enough data
8.9
526
Not enough data
8.4
470
Not enough data
8.6
483
Not enough data
Repeatability and Reportability
8.4
484
Not enough data
8.7
503
Not enough data
8.7
500
Not enough data
8.3
484
Not enough data
7.8
417
Not enough data
AI and Automation
8.5
464
Not enough data
8.4
472
Not enough data
8.3
429
Not enough data
8.0
433
Not enough data
7.8
417
Not enough data
Generative AI
7.4
271
Not enough data
Agentic AI - Sales Engagement
8.3
90
Not enough data
8.5
91
Not enough data
8.6
89
Not enough data
8.4
90
Not enough data
8.4
90
Not enough data
8.2
90
Not enough data
8.5
90
Not enough data
Call Analytics
8.7
132
Not enough data
8.6
136
Not enough data
8.7
132
Not enough data
8.9
132
Not enough data
Artificial Intelligence - Conversation Intelligence
8.7
141
Not enough data
8.7
125
Not enough data
Not enough data
Not enough data
Generative AI
8.3
58
Not enough data
Agentic AI - Conversation Intelligence
8.7
13
Not enough data
9.2
14
Not enough data
9.3
14
Not enough data
9.2
14
Not enough data
8.7
13
Not enough data
8.8
14
Not enough data
9.0
14
Not enough data
Revenue Sourcing and Forecasting
8.7
67
Not enough data
8.5
69
Not enough data
8.9
70
Not enough data
8.5
64
Not enough data
8.5
67
Not enough data
8.3
59
Not enough data
8.2
59
Not enough data
CRM Data Enrichment
8.1
64
Not enough data
8.4
63
Not enough data
8.2
60
Not enough data
8.2
66
Not enough data
8.5
57
Not enough data
Account Management
8.3
64
Not enough data
8.1
64
Not enough data
8.1
61
Not enough data
8.3
60
Not enough data
8.6
56
Not enough data
8.4
57
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
8.0
23
Not enough data
8.4
24
Not enough data
8.4
22
Not enough data
8.3
22
Not enough data
8.3
24
Not enough data
Territory Mapping
8.8
32
Not enough data
8.6
30
Not enough data
8.5
30
Not enough data
Route Planning
9.0
29
Not enough data
9.0
31
Not enough data
9.2
32
Not enough data
Sales Performance Management
8.3
27
Not enough data
8.4
30
Not enough data
9.0
30
Not enough data
Presentation and Forms
8.1
26
Not enough data
8.3
29
Not enough data
8.6
29
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integrations
8.1
157
Not enough data
8.5
158
Not enough data
8.1
158
Not enough data
8.1
157
Not enough data
8.8
160
Not enough data
Branding & Customizatio
8.1
152
Not enough data
8.2
156
Not enough data
8.3
155
Not enough data
Automatic Rules & Configurations
8.4
156
Not enough data
8.3
156
Not enough data
8.0
158
Not enough data
Agentic AI - Business Scheduling
8.4
33
Not enough data
8.4
34
Not enough data
Sales Performance Features - Sales Planning
8.5
174
Not enough data
8.5
163
Not enough data
8.5
168
Not enough data
8.6
170
Not enough data
8.6
172
Not enough data
8.8
167
Not enough data
8.2
163
Not enough data
Territory Management - Sales Planning
8.6
165
Not enough data
8.5
171
Not enough data
Quota & Capacity Management - Sales Planning
8.4
167
Not enough data
8.4
175
Not enough data
8.4
167
Not enough data
Agentic AI - Sales Planning
8.5
57
Not enough data
8.6
56
Not enough data
Agentic AI - Lead Scoring
7.9
58
Not enough data
8.3
57
Not enough data
8.0
58
Not enough data
8.2
59
Not enough data
Attribution
8.9
456
Not enough data
8.9
461
Not enough data
8.6
437
Not enough data
Discovery
8.9
465
Not enough data
8.6
456
Not enough data
8.6
433
Not enough data
Management
8.5
421
Not enough data
8.7
442
Not enough data
Platform
8.6
432
Not enough data
8.6
432
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
8.5
74
8.0
5
8.6
74
8.0
5
8.5
75
9.3
5
Incentives
8.2
438
Feature Not Available
8.4
501
8.3
5
8.0
435
8.7
5
8.6
513
8.3
5
Personalization
8.6
483
Feature Not Available
8.8
561
8.3
5
8.9
594
8.3
5
8.6
537
Feature Not Available
Administrative
8.7
564
8.0
5
8.5
527
Feature Not Available
8.4
508
8.3
5
Agentic AI - Email Tracking
8.2
63
Not enough data
8.4
61
Not enough data
8.4
61
Not enough data
8.3
63
Not enough data
8.4
62
Not enough data
8.3
61
Not enough data
8.4
64
Not enough data
Analytics
8.3
570
Not enough data
8.4
577
Not enough data
8.3
591
Feature Not Available
Customizations
8.7
624
Not enough data
8.5
593
Not enough data
8.6
626
Not enough data
8.4
571
Not enough data
8.4
599
Not enough data
Generative AI
7.5
290
Not enough data
Agentic AI - Sales Analytics
8.4
82
Not enough data
8.7
83
Not enough data
8.4
82
Not enough data
8.4
81
Not enough data
8.3
82
Not enough data
Data Sourcing
8.5
970
Not enough data
8.7
1001
Not enough data
8.4
903
Not enough data
8.7
1032
Not enough data
8.6
963
Not enough data
Predictive Analytics
8.4
948
Not enough data
8.6
963
Not enough data
8.1
856
Feature Not Available
8.3
897
Not enough data
Sales Management
8.7
987
Not enough data
8.1
858
Not enough data
8.6
981
Not enough data
8.8
1050
Not enough data
Agentic AI - Outbound Call Tracking
8.6
39
Not enough data
8.6
40
Not enough data
Calling
8.5
186
Not enough data
8.4
177
Not enough data
8.7
186
Not enough data
8.7
184
Not enough data
8.6
45
Not enough data
Contacts
8.8
177
Not enough data
8.7
180
Not enough data
8.7
182
Not enough data
Insights
9.1
190
Not enough data
8.9
183
Not enough data
8.3
179
Not enough data
8.5
189
Not enough data
8.4
183
Not enough data
8.7
39
Not enough data
Agentic AI - Sales Coaching
9.1
22
Not enough data
9.0
22
Not enough data
9.2
22
Not enough data
9.2
22
Not enough data
Training
8.8
257
Not enough data
8.8
249
Not enough data
8.5
209
Not enough data
8.5
244
Not enough data
Feedback
8.8
238
Not enough data
8.6
234
Not enough data
8.6
215
Not enough data
8.6
202
Not enough data
8.8
226
Not enough data
8.9
228
Not enough data
8.7
200
Not enough data
Generative AI
7.7
72
Not enough data
Agentic AI - Sales Enablement
8.0
33
Not enough data
8.0
33
Not enough data
8.2
33
Not enough data
Content Management
8.3
351
Not enough data
8.1
342
Not enough data
8.2
328
Not enough data
8.5
318
Not enough data
8.3
335
Not enough data
Analytics
8.7
346
Not enough data
8.4
344
Not enough data
8.5
226
Not enough data
8.3
351
Not enough data
Learning Management - Sales Enablement
8.4
27
Not enough data
8.4
27
Not enough data
8.5
27
Not enough data
Revenue Enablement - Sales Enablement
8.3
26
Not enough data
8.3
28
Not enough data
8.8
27
Not enough data
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
10.0
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
10.0
6
Not enough data
Categories
Categories
Shared Categories
Agentforce Sales (formerly Salesforce Sales Cloud) and Copper are categorized as Sales Analytics, Email Tracking, Sales Performance Management, and CRM
Unique Categories
Agentforce Sales (formerly Salesforce Sales Cloud) is categorized as Sales Planning, Business Scheduling, Revenue Operations & Intelligence (RO&I), Conversation Intelligence, Sales Engagement, AI Sales Assistant, Location Intelligence, Field Sales, Sales Coaching, Sales Enablement, Outbound Call Tracking, Lead Scoring, and Revenue AI Platforms
Copper is categorized as Online Form Builder and Google Workspace for Sales
Reviews
Reviewers' Company Size
Agentforce Sales (formerly Salesforce Sales Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Copper
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.5%
Information Technology and Services
11.8%
Financial Services
6.8%
Marketing and Advertising
4.9%
Internet
3.2%
Other
59.8%
Marketing and Advertising
11.7%
Information Technology and Services
8.3%
Computer Software
7.8%
Real Estate
6.9%
Financial Services
4.5%
Other
60.8%
Discussions
When do you need a CRM?
11 Comments
TF
Hi there! It's best to start with a CRM as soon as you can so you can start to track all your customer interactions and revenue. Salesforce offers editions...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
MD
TCO can be reduced by hiring the right salesforce admin so that the data which is entered inside the CRM is maintained and used to the fullest Read more
What are the features of CRM software?
8 Comments
AP
1. Workflow automation , Customization , Third-party integration , Customer service , Employee tracking , Lead management , Real-time data , CRM analytics ,...Read more
How seamless is the Gmail/Google Apps integration?
2 Comments
SH
ProsperWorks is built in and around Google Apps. It tightly integrates with Gmail, Calendar and Google Drive, minimizing the amount of data entry and...Read more
What is copper app?
1 Comment
OE
It is a CRM that works with Google Workspaces. It tracks sales, leads in your pipeline, tasks with your clients/projects, and you can email/set up...Read more
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