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Convoso
Convoso
(247)
4.5 out of 5
Convoso
By Convoso
Get a quote
Optimized for quick response
Five9 Intelligent Cloud Contact Center Platform
Five9 Intelligent Cloud Contact Center Platform
(584)
4.1 out of 5
Five9 Intelligent Cloud Contact Center Platform
By Five9
Get a quote
Optimized for quick response
At a Glance
Convoso
Convoso
Star Rating
(247)4.5 out of 5
Market Segments
Mid-Market (55.3% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Convoso
Five9 Intelligent Cloud Contact Center Platform
Five9 Intelligent Cloud Contact Center Platform
Star Rating
(584)4.1 out of 5
Market Segments
Mid-Market (56.8% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Five9 Intelligent Cloud Contact Center Platform
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that the Five9 Intelligent Cloud Contact Center Platform excels in providing a reliable and efficient experience for call handling and customer communication. Users appreciate features like intelligent call routing and CRM integrations, which help connect customers quickly to the right agents.
  • Users say that Convoso stands out for its seamless workflow automation powered by AI, which significantly boosts efficiency by reducing manual tasks. This allows teams to focus on more critical activities, enhancing overall productivity.
  • According to verified reviews, Five9 has a strong reputation for its user-friendly interface, making it easy for new users to learn and navigate. Reviewers highlight how simple it is to transfer clients to customer care teams, which streamlines daily operations.
  • Reviewers mention that Convoso's dashboard offers impressive reporting and analytics capabilities, providing real-time insights into key performance indicators like contact rates and talk times. This feature is particularly beneficial for teams looking to optimize their outreach strategies.
  • G2 reviewers note that while Five9 has a solid overall performance, it faces challenges in specific areas like predictive dialing, where users feel it could improve compared to Convoso, which has received higher praise for its dialing features.
  • Users highlight that Convoso integrates smoothly with other applications, centralizing business communication and enhancing the overall user experience. This integration capability is a significant advantage for teams looking to streamline their operations across multiple platforms.
Pricing
Entry-Level Pricing
Convoso
No pricing available
Five9 Intelligent Cloud Contact Center Platform
No pricing available
Free Trial
Convoso
No trial information available
Five9 Intelligent Cloud Contact Center Platform
No trial information available
Ratings
Meets Requirements
9.2
215
8.4
485
Ease of Use
9.4
222
8.4
494
Ease of Setup
9.2
121
8.0
352
Ease of Admin
9.4
66
8.0
298
Quality of Support
9.1
206
8.3
467
Has the product been a good partner in doing business?
9.6
65
8.6
296
Product Direction (% positive)
9.0
221
7.5
481
Features by Category
Help DeskHide 24 FeaturesShow 24 Features
Not enough data
Not enough data
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
6.9
8
Not enough data
7.9
58
Not enough data
9.2
10
Not enough data
8.3
9
Not enough data
8.3
10
Not enough data
8.5
9
Auto DialerHide 14 FeaturesShow 14 Features
9.0
167
7.0
164
Dialing Options
9.1
136
|
Verified
8.9
145
|
Verified
8.8
141
|
Verified
8.8
139
|
Verified
8.6
6
6.5
8
Agent Tools
9.1
129
|
Verified
8.8
123
|
Verified
8.9
148
|
Verified
8.7
135
|
Verified
9.3
149
|
Verified
8.9
147
|
Verified
Automation
8.8
125
|
Verified
8.3
127
|
Verified
8.7
117
|
Verified
8.8
125
|
Verified
8.8
116
|
Verified
8.4
119
|
Verified
Agentic AI - Auto Dialer
8.7
5
5.6
9
9.3
5
5.9
9
AI Capabilities - Auto Dialer
9.0
5
4.2
6
9.0
5
3.9
6
9.3
5
3.9
6
Contact Center Knowledge BaseHide 21 FeaturesShow 21 Features
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Customer Communications ManagementHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Contact Center Quality AssuranceHide 10 FeaturesShow 10 Features
Not enough data
8.1
60
Quality Assurance
Not enough data
8.5
51
Not enough data
8.4
50
Not enough data
8.4
52
Engagement
Not enough data
8.4
49
Not enough data
8.3
55
Not enough data
8.4
50
Performance
Not enough data
8.7
54
Not enough data
8.9
51
Generative AI
Not enough data
6.1
11
Not enough data
6.4
11
Contact CenterHide 23 FeaturesShow 23 Features
9.0
140
8.0
301
Channels
9.2
117
|
Verified
8.9
224
|
Verified
8.4
88
7.5
171
|
Verified
8.4
80
|
Verified
7.8
167
|
Verified
8.6
87
|
Verified
7.4
162
|
Verified
8.7
84
|
Verified
7.5
171
|
Verified
Generative AI
9.4
8
6.2
58
Functions
9.1
102
|
Verified
8.8
254
|
Verified
9.0
105
|
Verified
8.8
255
|
Verified
9.3
111
|
Verified
8.7
230
|
Verified
8.9
84
8.1
163
|
Verified
9.4
111
|
Verified
8.7
193
|
Verified
9.1
89
|
Verified
8.8
213
|
Verified
9.0
107
|
Verified
8.8
209
|
Verified
9.2
104
8.6
190
|
Verified
Agentic AI - Contact Center
9.2
6
6.2
33
8.6
7
7.3
36
9.0
7
Feature Not Available
9.4
6
6.7
34
Administrative
9.2
111
|
Verified
8.2
229
|
Verified
9.4
112
|
Verified
8.7
247
|
Verified
9.0
127
|
Verified
8.3
261
|
Verified
9.3
111
8.7
201
|
Verified
9.2
100
8.3
172
|
Verified
Call ComplianceHide 10 FeaturesShow 10 Features
Not enough data
8.6
73
Compliance
Not enough data
8.8
59
Not enough data
8.8
62
Not enough data
8.5
57
Management
Not enough data
8.6
56
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.5
60
Integration
Not enough data
8.8
61
Not enough data
8.5
60
Not enough data
8.5
57
ServiceNow Store AppsHide 6 FeaturesShow 6 Features
Not enough data
9.6
8
ServiceNow Apps
Not enough data
9.0
7
Not enough data
9.8
7
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Agents For Business OperationsHide 17 FeaturesShow 17 Features
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
ChatbotsHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Contact Center WorkforceHide 10 FeaturesShow 10 Features
Not enough data
8.1
61
Workforce Management
Not enough data
8.5
50
|
Verified
Not enough data
8.7
52
|
Verified
Not enough data
8.3
51
|
Verified
Not enough data
8.2
50
|
Verified
Not enough data
6.7
47
Administration
Not enough data
8.0
50
|
Verified
Not enough data
8.1
54
|
Verified
Not enough data
8.1
55
|
Verified
Not enough data
8.2
48
|
Verified
Not enough data
8.3
46
|
Verified
Conversational SupportHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Proactive NotificationHide 8 FeaturesShow 8 Features
Not enough data
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)Hide 16 FeaturesShow 16 Features
Not enough data
8.0
106
Platform
Not enough data
7.7
92
Not enough data
6.8
87
Not enough data
8.3
96
Not enough data
8.7
100
Not enough data
8.7
98
Not enough data
8.5
96
Not enough data
8.9
100
Generative AI
Not enough data
6.1
29
Workforce Management
Not enough data
8.9
93
Not enough data
8.9
93
Call Center Infrastructure (CCI)
Not enough data
6.4
12
Not enough data
8.3
12
Not enough data
7.1
12
Not enough data
6.3
12
Administrative
Not enough data
9.0
96
Not enough data
8.7
100
Customer Service AutomationHide 9 FeaturesShow 9 Features
Not enough data
8.0
31
Customer Support
Not enough data
8.1
31
Not enough data
8.2
31
Not enough data
7.8
31
Automation
Not enough data
7.7
30
Not enough data
8.4
30
Not enough data
8.1
29
Artificial Intelligence
Not enough data
Feature Not Available
Not enough data
7.8
29
Not enough data
7.5
29
Live ChatHide 14 FeaturesShow 14 Features
Not enough data
7.8
72
Generative AI
Not enough data
5.2
14
Not enough data
6.6
15
Not enough data
5.4
14
Communication
Not enough data
8.8
56
Not enough data
8.9
57
Not enough data
8.1
50
Not enough data
8.4
52
Not enough data
8.1
43
Internal Use
Not enough data
7.9
58
Not enough data
8.0
46
Not enough data
7.7
45
Not enough data
8.4
48
Not enough data
7.9
49
Not enough data
8.4
50
Social Customer ServiceHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Speech AnalyticsHide 1 FeatureShow 1 Feature
Not enough data
5.3
6
Generative AI
Not enough data
5.3
6
Digital Customer Service PlatformsHide 2 FeaturesShow 2 Features
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
AI Governance ToolsHide 15 FeaturesShow 15 Features
Not enough data
Not enough data
AI Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk Management & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AI Lifecycle Management
Not enough data
Not enough data
Access Control and Security
Not enough data
Not enough data
Collaboration and Communication
Not enough data
Not enough data
Agentic AI - AI Governance Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Agent BuildersHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Voice AssistantsHide 6 FeaturesShow 6 Features
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Salesforce AppExchange AppsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Call TrackingHide 16 FeaturesShow 16 Features
Not enough data
8.2
12
Agentic AI - Outbound Call Tracking
Not enough data
6.9
8
Not enough data
7.1
8
Calling
Not enough data
9.0
12
Not enough data
8.2
11
Not enough data
8.8
11
Not enough data
9.0
12
Not enough data
9.0
12
Contacts
Not enough data
8.2
12
Not enough data
8.8
10
Not enough data
8.5
12
Insights
Not enough data
8.2
12
Not enough data
8.6
11
Not enough data
8.8
12
Not enough data
7.8
12
Not enough data
7.8
10
Not enough data
6.9
9
UCaaS PlatformsHide 13 FeaturesShow 13 Features
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Omnichannel CommerceHide 9 FeaturesShow 9 Features
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Omnichannel Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Customer Support AgentsHide 16 FeaturesShow 16 Features
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Autonomy
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI AgentsHide 7 FeaturesShow 7 Features
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Convoso
Convoso
Five9 Intelligent Cloud Contact Center Platform
Five9 Intelligent Cloud Contact Center Platform
Convoso and Five9 Intelligent Cloud Contact Center Platform are categorized as Contact Center and Auto Dialer
Unique Categories
Convoso
Convoso has no unique categories
Five9 Intelligent Cloud Contact Center Platform
Reviews
Reviewers' Company Size
Convoso
Convoso
Small-Business(50 or fewer emp.)
39.3%
Mid-Market(51-1000 emp.)
55.3%
Enterprise(> 1000 emp.)
5.3%
Five9 Intelligent Cloud Contact Center Platform
Five9 Intelligent Cloud Contact Center Platform
Small-Business(50 or fewer emp.)
23.4%
Mid-Market(51-1000 emp.)
56.8%
Enterprise(> 1000 emp.)
19.8%
Reviewers' Industry
Convoso
Convoso
Insurance
43.4%
Marketing and Advertising
7.4%
Financial Services
7.4%
Telecommunications
5.7%
Real Estate
4.5%
Other
31.6%
Five9 Intelligent Cloud Contact Center Platform
Five9 Intelligent Cloud Contact Center Platform
Consumer Services
8.9%
Financial Services
8.1%
Insurance
7.2%
Information Technology and Services
6.3%
Telecommunications
5.4%
Other
64.2%
Alternatives
Convoso
Convoso Alternatives
Talkdesk
Talkdesk
Add Talkdesk
Kixie PowerCall & SMS
Kixie PowerCall & SMS
Add Kixie PowerCall & SMS
Genesys Cloud CX
Genesys Cloud CX
Add Genesys Cloud CX
JustCall
JustCall
Add JustCall
Five9 Intelligent Cloud Contact Center Platform
Five9 Intelligent Cloud Contact Center Platform Alternatives
Genesys Cloud CX
Genesys Cloud CX
Add Genesys Cloud CX
NiCE CXone Mpower
NiCE CXone Mpower
Add NiCE CXone Mpower
Talkdesk
Talkdesk
Add Talkdesk
8x8 Contact Center
8x8 Contact Center
Add 8x8 Contact Center
Discussions
Convoso
Convoso Discussions
What does Convoso do?
2 Comments
Wendy Z.
WZ
to simplify imagine convoso like that cool friend who makes sure everything runs smooth when you're dealing with calls and customer stuff. its main thing is...Read more
How much is Convoso?
1 Comment
Official Response from Convoso
Please contact us for more specific pricing information. Pricing varies from customer to customer depending on the quantity of users, the amount of minutes...Read more
How many employees does Convoso?
1 Comment
Jesse F.
JF
As of October 24th, 181 employees. Read more
See all discussions
Five9 Intelligent Cloud Contact Center Platform
Five9 Intelligent Cloud Contact Center Platform Discussions
Does five9 have a mobile app?
2 Comments
Syed Inzamam A.
SA
No it is a software that helps connect to people outside of your countryRead more
What is Five9 used for?
2 Comments
Syed Inzamam A.
SA
Mostly used in call center agency for dialing purposesRead more
Loyal customer call acceleration
1 Comment
Kevin G.
KG
I'm not certain - we don't use this functionality in our business, but I'm certain that Five9 would collaborate on a solution regardless.Read more
See all discussions
Ask Convoso a QuestionContact Convoso
Ask Five9 Intelligent Cloud Contact Center Platform a QuestionContact Five9 Intelligent Cloud Contact Center Platform

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Convoso
Convoso
Get a quote
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Five9 Intelligent Cloud Contact Center Platform
Five9 Intelligent Cloud Contact Center Platform
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