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Convoso

Convoso Alternatives & Competitors

(11)4.2 out of 5

Looking for alternatives to Convoso? Tons of people want Contact Center Operations Software to help with agent scheduling and assignment, session recording, and mobile sms. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Contact Center Operations Software that reviewers voted best overall compared to Convoso. Based on reviewer data you can see how Convoso stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. Talkdesk, NICE inContact, Genesys Cloud, and Five9 are the most popular alternatives and competitors to Convoso.

Top Alternatives to Convoso

  • Talkdesk
  • NICE inContact
  • Genesys Cloud
  • Five9
  • UJET

Top 20 Alternatives & Competitors to Convoso

    #1
    #1
  1. Talkdesk

    (1,151)4.4 out of 5
    Optimized for quick response

    World's Leading Cloud Call Center Software

    Categories in common with Convoso:
  2. World's Leading Cloud Call Center Software

    Categories in common with Convoso:

    AC
    For our specific company, we like that voicemails are able to be closed out instead of deleted. Our past phone system only allowed us to delete voicemails, which caused a lot of problems in the...Read more

    Reviewers say compared to Convoso, Talkdesk is:

    Better at meeting requirements
    More usable
    Better at support
    #2
    #2
  3. NICE inContact

    (877)4.2 out of 5
    Optimized for quick response

    Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Categories in common with Convoso:
  4. Nice inContact helps call centers around the globe create profitable customer experiences through its portfolio of cloud-based call center software solutions.

    Categories in common with Convoso:

    UH
    IT IS NICE HAVING THE LOGIN INFORMATION SAVED AND READY TO GO VERY EASY

    Reviewers say compared to Convoso, NICE inContact is:

    Better at meeting requirements
    18%   of software applications aren't well liked by teams using them.
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    #3
    #3
  5. Genesys Cloud

    (365)4.2 out of 5
    Optimized for quick response

    Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with Convoso:
  6. Genesys Cloud creates fluid conversations across digital and voice channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your contact center into an experience center.

    Categories in common with Convoso:

    UI
    I found it is easy to familiarize oneslf on using the tool for searching for calls and how to utilize a call page to get information. Over this is an easy to use software. Managing calls with the...Read more

    Reviewers say compared to Convoso, Genesys Cloud is:

    More usable
    #4
    #4
  7. Five9

    (238)3.9 out of 5
    Optimized for quick response

    Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Categories in common with Convoso:
  8. Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.

    Categories in common with Convoso:

    #5
    #5
  9. UJET

    (480)4.7 out of 5
    Optimized for quick response

    UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with Convoso:
  10. UJET provides a customer interaction platform designed to improve customer support by helping companies resolve problems faster.

    Categories in common with Convoso:

    Gerardo L.
    GL
    Nice and good teps to get to a chat or email

    Reviewers say compared to Convoso, UJET is:

    Better at meeting requirements
    More usable
    Better at support
    #6
    #6
  11. Zendesk Support Suite

    (2,275)4.2 out of 5
    Optimized for quick response

    Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Convoso:
  12. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Convoso:

    Sarah M.
    SM
    This tool has not only affected our coordination abut also increased the production. Now I am in a better position to solve my customer’s queries as I can easily handle the tickets and even could...Read more

    Reviewers say compared to Convoso, Zendesk Support Suite is:

    Better at meeting requirements
    #7
    #7
  13. 3CX

    (350)4.4 out of 5

    3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.

    Categories in common with Convoso:
  14. 3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.

    Categories in common with Convoso:

    Wesley F.
    WF
    The system is very intuitive, easy to configure and manage. The implementation is very smooth. We have a partner that supports us in all demands, with very efficient support. I consider it great...Read more

    Reviewers say compared to Convoso, 3CX is:

    Better at meeting requirements
    More usable
    #8
    #8
  15. CallTrackingMetrics

    (561)4.5 out of 5
    Optimized for quick response

    CallTrackingMetrics seamlessly integrates marketing call tracking with business phone systems, allowing customers to optimize their inbound lead response process from beginning to end. CallTrackingMetrics' software identifies the marketing channels that are generating leads, converting into sales, and provides all the routing and analytics tools the business needs to make the most of every call.

    Categories in common with Convoso:
  16. CallTrackingMetrics seamlessly integrates marketing call tracking with business phone systems, allowing customers to optimize their inbound lead response process from beginning to end. CallTrackingMetrics' software identifies the marketing channels that are generating leads, converting into sales, and provides all the routing and analytics tools the business needs to make the most of every call.

    Categories in common with Convoso:

    EH
    Salesforce integration is both powerful and very configurable

    Reviewers say compared to Convoso, CallTrackingMetrics is:

    Better at meeting requirements
    Better at support
    #9
    #9
  17. Genesys Engage

    (395)4.3 out of 5
    Optimized for quick response

    Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with Convoso:
  18. Genesys Engage combines world-class intelligent routing, real-time contextual journeys, and tools for digital transformation. These capabilities make customer experience your competitive differentiator — setting you up to deliver competitively superior experiences and digital transformation at any scale.

    Categories in common with Convoso:

    AH
    1) Flexibility to integrate with Rest API 2) Scalability in SaaS model 3) Security Standard applied meet Industry standards 4) Customization and Uptime SLA's

    Reviewers say compared to Convoso, Genesys Engage is:

    Better at meeting requirements
    #10
    #10
  19. Aircall

    (347)4.3 out of 5

    Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.

    Categories in common with Convoso:
  20. Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.

    Categories in common with Convoso:

    UC
    I love how seamless it is to use compared to Zendesk. We get a majority of our calls now compared to before. It allows us to see who is available to pick up calls, who is on a call, etc. just helps...Read more

    Reviewers say compared to Convoso, Aircall is:

    More usable
    Better at meeting requirements
    #11
    #11
  21. Velocify Lead Manager

    (281)4.4 out of 5
    Optimized for quick response

    Velocify Lead Manager is a solution that helps you manage and respond to leads by capturing and automatically de-duping, and distributing inquiries coming from a variety of sources.

    Categories in common with Convoso:
  22. Velocify Lead Manager is a solution that helps you manage and respond to leads by capturing and automatically de-duping, and distributing inquiries coming from a variety of sources.

    Categories in common with Convoso:

    UE
    I like that I can sync my phone with the system to save me time on dialing numbers.

    Reviewers say compared to Convoso, Velocify Lead Manager is:

    Better at meeting requirements
    More usable
    Better at support
    #12
    #12
  23. Genesys PureConnect

    (279)4.2 out of 5
    Optimized for quick response

    Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS).

    Categories in common with Convoso:
  24. Genesys PureConnect is a customer interaction center (CIC) for both on-premise & cloud (CaaS).

    Categories in common with Convoso:

    CT
    One word "ease of use and advanced".Pure Connect formerly interactive intelligence is a complete solution for the contact center need.It has all the integrations like web,email,chat and phone.I...Read more

    Reviewers say compared to Convoso, Genesys PureConnect is:

    Better at meeting requirements
    #13
    #13
  25. X Series (Formerly Virtual Office)

    (276)4.0 out of 5

    X Series offers plans which you can mix and match to address your diverse needs in the most cost-efficient manner.

    Categories in common with Convoso:
  26. X Series offers plans which you can mix and match to address your diverse needs in the most cost-efficient manner.

    Categories in common with Convoso:

    David B.
    DB
    Well one day i logged on and everything was different. It looked great but I really was not sure what changed and why. I still am unsure.

    Reviewers say compared to Convoso, X Series (Formerly Virtual Office) is:

    Better at meeting requirements
    #14
    #14
  27. Dixa

    (236)4.2 out of 5
    Optimized for quick response

    Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.

    Categories in common with Convoso:
  28. Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.

    Categories in common with Convoso:

    SJ
    It contains a remote access to the central platform, being a quite pleasant and comfortable option when using it, allowing me to enter in a simple and easy way, automatically including the...Read more

    Reviewers say compared to Convoso, Dixa is:

    Better at support
    Better at meeting requirements
    #15
    #15
  29. CloudTalk

    (231)4.3 out of 5

    With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business.

    Categories in common with Convoso:
  30. With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business.

    Categories in common with Convoso:

    UH
    Cloudtalk is Easy to use platform. Good calling service.

    Reviewers say compared to Convoso, CloudTalk is:

    More usable
    Better at meeting requirements
    Better at support
    #16
    #16
  31. Aspect Workforce Management

    (211)4.1 out of 5

    Aspect Workforce Management accurately forecasts call volumes, flexibly schedules agents at specific times and tracks agent adherence in real-time. Modern graphical UI makes it easy to use for agents, supervisors and WFM staff. Agents can remotely access their schedule with mobile notifications and smartphone app. Admins can run powerful "what-if" scenarios and get alerts when performance is out of tolerance. Deploy on-premise, hosted or cloud.

    Categories in common with Convoso:
  32. Aspect Workforce Management accurately forecasts call volumes, flexibly schedules agents at specific times and tracks agent adherence in real-time. Modern graphical UI makes it easy to use for agents, supervisors and WFM staff. Agents can remotely access their schedule with mobile notifications and smartphone app. Admins can run powerful "what-if" scenarios and get alerts when performance is out of tolerance. Deploy on-premise, hosted or cloud.

    Categories in common with Convoso:

    JW
    Aspect Workforce Management is the Best in Class Workforce Management System. It has a powerful forecasting and Scheduling System.

    Reviewers say compared to Convoso, Aspect Workforce Management is:

    Better at meeting requirements
    #17
    #17
  33. MiCloud Connect

    (204)3.8 out of 5
    Optimized for quick response

    Mitel's solutions portfolio supports the free flow of communication, regardless of location, infrastructure, mode or device.

    Categories in common with Convoso:
  34. Mitel's solutions portfolio supports the free flow of communication, regardless of location, infrastructure, mode or device.

    Categories in common with Convoso:

    AS
    Lots of features that are included. Doesn't seem like I can complain about anything.
    #18
    #18
  35. RingDNA

    (189)4.5 out of 5

    RingDNA is a complete inside sales acceleration engine that helps companies have more conversations, more insight and more revenue.

    Categories in common with Convoso:
  36. RingDNA is a complete inside sales acceleration engine that helps companies have more conversations, more insight and more revenue.

    Categories in common with Convoso:

    UI
    That I can forward calls to my phone....

    Reviewers say compared to Convoso, RingDNA is:

    Better at meeting requirements
    Better at support
    More usable
    #19
    #19
  37. JustCall

    (174)4.1 out of 5

    JustCall is a VoIP business phone system for Sales and Marketing teams around the world.

    Categories in common with Convoso:
  38. JustCall is a VoIP business phone system for Sales and Marketing teams around the world.

    Categories in common with Convoso:

    Steve R.
    SR
    We use Justcall as it integrates with our email management/communication dashboard Frontapp
    #20
    #20
  39. Creatio

    (181)4.6 out of 5

    Unique synergy of intelligent BPM platform and unified CRM, with extensive marketplace of apps and templates.

    Categories in common with Convoso:
  40. Unique synergy of intelligent BPM platform and unified CRM, with extensive marketplace of apps and templates.

    Categories in common with Convoso:

    RE
    Creatio is programmed to be integrated into one of the most important areas that a company can have, as it is an idealized software for constant CRM processes, it maintains integral automation,...Read more

    Reviewers say compared to Convoso, Creatio is:

    Better at meeting requirements
    Better at support
    More usable