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At a Glance
Market Segments
Small-Business (85.8% of reviews)
Mid-Market (42.5% of reviews)
Entry-Level Pricing
Free 10 Users
$165.00 1 User Per Month
Connecteam
Star Rating
(3,379)4.6 out of 5
Market Segments
Small-Business (85.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 5 pricing plansSalesforce Field Service
Star Rating
(980)4.4 out of 5
Market Segments
Mid-Market (42.5% of reviews)
Pros & Cons
Entry-Level Pricing
$165.00 1 User Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that Connecteam excels in ease of use with a score of 9.0, making it particularly user-friendly for small businesses. In contrast, Salesforce Field Service has a lower score of 8.4, which some users find less intuitive, especially for new users.
- Users report that Connecteam's quality of support is outstanding, scoring 9.1, with many mentioning quick response times and helpful resources. Salesforce Field Service, while still good at 8.5, has received feedback about slower response times during peak hours.
- Reviewers mention that Connecteam offers a free entry-level price, making it accessible for small businesses, whereas Salesforce Field Service starts at $165.00, which can be a barrier for smaller organizations looking to adopt field service management software.
- Users on G2 highlight that Connecteam's employee communication features score 9.2, with many praising the ease of sharing updates and information among team members. Salesforce Field Service, scoring 8.4, has been noted for its communication tools but lacks some of the seamless integration that Connecteam offers.
- G2 users indicate that Connecteam shines in setup ease with a score of 9.0, allowing businesses to get started quickly. In contrast, Salesforce Field Service's setup score of 7.7 has been criticized for being more complex and time-consuming.
- Reviewers mention that while both products have strong reporting capabilities, Connecteam's score of 8.1 is slightly lower than Salesforce Field Service's 8.6. Users appreciate Salesforce's more advanced analytics features, which provide deeper insights into field operations.
Pricing
Entry-Level Pricing
Connecteam
Small Business
Free
10 Users
Everything a small business needs.
Up to 10 users.
- Full access to our most popular features
- All Hubs are included - Operations, Communications, HR & Skills
- Everything a small business needs
Salesforce Field Service
Dispatcher
$165.00
1 User Per Month
Intelligent Dispatch Console built directly on CRM.
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation
Free Trial
Connecteam
Free Trial is available
Salesforce Field Service
No trial information availableRatings
Meets Requirements
8.9
3,149
8.6
347
Ease of Use
9.0
3,225
8.4
737
Ease of Setup
8.9
3,066
7.8
604
Ease of Admin
9.0
2,807
8.3
170
Quality of Support
9.1
2,581
8.6
337
Has the product been a good partner in doing business?
9.3
2,677
8.7
163
Product Direction (% positive)
9.5
3,172
9.0
340
Features by Category
Ticket and Case Management
9.0
93
Not enough data
9.0
92
Not enough data
9.0
90
Not enough data
8.7
89
Not enough data
Feature Not Available
Not enough data
9.0
88
Not enough data
9.0
88
Not enough data
8.8
89
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Help Desk
7.8
23
Not enough data
8.0
23
Not enough data
8.0
23
Not enough data
Communication Channels
8.8
89
Not enough data
Feature Not Available
Not enough data
9.1
87
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.1
225
Not enough data
Feature Not Available
Not enough data
9.1
223
Not enough data
8.5
216
Not enough data
8.6
216
Not enough data
8.7
219
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
8.6
1320
Not enough data
Logistics
8.6
1283
Not enough data
8.5
1271
Not enough data
8.3
1288
Not enough data
Management
8.8
1294
Not enough data
8.9
1292
Not enough data
8.7
1295
Not enough data
9.1
1310
Not enough data
9.1
1298
Not enough data
9.1
1315
Not enough data
8.6
1256
Not enough data
Monitoring
8.4
1259
Not enough data
8.5
1249
Not enough data
8.0
1220
Not enough data
Business Instant Messaging
8.8
490
Not enough data
9.1
504
Not enough data
8.7
485
Not enough data
Business Instant Messaging
7.7
461
Not enough data
Feature Not Available
Not enough data
Business Instant Messaging
9.1
489
Not enough data
9.0
486
Not enough data
8.0
465
Not enough data
Generative AI - Business Instant Messaging
7.5
369
Not enough data
AI - Business Instant Messaging
7.4
369
Not enough data
7.7
368
Not enough data
7.3
366
Not enough data
7.5
367
Not enough data
Agentic AI - Business Instant Messaging
7.4
91
Not enough data
7.7
90
Not enough data
Platform
9.5
43
Not enough data
9.5
43
Not enough data
Feature Not Available
Not enough data
9.4
44
Not enough data
9.4
43
Not enough data
9.5
42
Not enough data
9.4
42
Not enough data
9.3
42
Not enough data
Platform Basics
8.4
38
Not enough data
9.5
42
Not enough data
8.9
40
Not enough data
Platform Data
9.4
40
Not enough data
8.8
42
Not enough data
Platform Additional Functionality
9.1
40
Not enough data
9.0
40
Not enough data
8.8
40
Not enough data
Agentic AI - Restaurant Scheduling
8.1
8
Not enough data
7.9
8
Not enough data
7.7
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
8.1
9
Not enough data
Platform Basics
8.8
42
Not enough data
8.2
42
Not enough data
Back Office
7.5
42
Not enough data
9.0
41
Not enough data
8.3
44
Not enough data
Feature Not Available
Not enough data
Front of Office
6.4
38
Not enough data
Feature Not Available
Not enough data
6.3
39
Not enough data
5.8
37
Not enough data
Platform Data
Feature Not Available
Not enough data
Agentic AI - Restaurant Management
8.1
7
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.3
7
Not enough data
8.1
7
Not enough data
8.3
7
Not enough data
Generative AI
7.0
37
Not enough data
6.4
36
Not enough data
Guide Options
8.0
459
Not enough data
8.2
469
Not enough data
8.4
473
Not enough data
8.7
482
Not enough data
8.9
481
Not enough data
Guide Tools
8.5
457
Not enough data
8.4
461
Not enough data
8.5
460
Not enough data
8.4
457
Not enough data
Access Options
8.2
446
Not enough data
8.9
468
Not enough data
8.7
456
Not enough data
Functionality
7.9
322
Not enough data
8.9
346
Not enough data
8.7
335
Not enough data
8.5
333
Not enough data
Management
8.8
338
Not enough data
8.5
324
Not enough data
8.4
323
Not enough data
8.2
312
Not enough data
Information Distribution
8.6
1247
Not enough data
7.9
1210
Not enough data
8.9
1261
Not enough data
Feature Not Available
Not enough data
8.3
1205
Not enough data
Employee Engagement
8.7
1250
Not enough data
8.9
1233
Not enough data
9.0
1231
Not enough data
7.9
1178
Not enough data
9.1
1257
Not enough data
8.9
1045
Not enough data
8.2
995
Not enough data
9.0
1043
Not enough data
User Experience & Accessibility - Employee Communications
8.8
998
Not enough data
8.5
996
Not enough data
8.2
965
Not enough data
8.5
984
Not enough data
Content Distribution - Employee Communications
8.6
994
Not enough data
7.8
959
Not enough data
8.0
963
Not enough data
Additional Features - Employee Communications
8.4
975
Not enough data
8.2
973
Not enough data
7.8
957
Not enough data
Agentic AI - Employee Communications
7.4
139
Not enough data
7.6
137
Not enough data
Platform Basics
8.4
1381
Not enough data
9.0
1430
Not enough data
9.1
1426
Not enough data
Platform Content
8.4
1393
Not enough data
8.3
1359
Not enough data
8.3
1375
Not enough data
Platform Additional Functionality
7.9
1273
Not enough data
9.0
1390
Not enough data
Feature Not Available
Not enough data
8.7
1378
Not enough data
Feature Not Available
Not enough data
Platform Basics
8.9
390
Not enough data
9.1
388
Not enough data
9.3
383
Not enough data
Platform Content
8.8
381
Not enough data
8.7
373
Not enough data
8.7
384
Not enough data
Platform Additional Functionality
8.1
365
Not enough data
9.3
380
Not enough data
7.7
362
Not enough data
9.1
370
Not enough data
8.6
374
Not enough data
Generative AI
7.1
56
7.9
152
6.9
55
7.5
150
Before the Job
8.4
222
8.5
276
8.7
217
8.6
270
8.9
224
8.6
276
7.6
211
8.4
268
On the Job
8.8
220
Feature Not Available
9.2
224
8.5
273
7.7
213
Feature Not Available
7.2
209
8.5
274
7.1
205
8.4
226
After the Job
8.2
216
8.6
277
8.2
212
8.6
272
6.3
201
8.2
226
6.6
206
8.7
225
Agentic AI - Field Service Management
7.1
29
7.8
58
7.1
29
7.9
59
7.3
29
8.2
58
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Administrative Tasks - Frontline Worker Communication Platforms
8.7
95
Not enough data
8.6
92
Not enough data
8.6
93
Not enough data
8.5
91
Not enough data
8.5
92
Not enough data
8.9
92
Not enough data
Communication Features - Frontline Worker Communication Platforms
9.2
97
Not enough data
9.4
94
Not enough data
9.1
96
Not enough data
9.0
97
Not enough data
Operations - Frontline Worker Communication Platforms
8.9
95
Not enough data
8.5
91
Not enough data
8.8
93
Not enough data
8.7
91
Not enough data
Agentic AI - Frontline Worker Communication Platforms
8.2
18
Not enough data
8.0
18
Not enough data
8.0
19
Not enough data
8.1
18
Not enough data
8.1
18
Not enough data
Agentic AI - Employee Intranet
7.9
21
Not enough data
7.8
21
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Feature Not Available
Not enough data
8.7
766
Not enough data
8.2
754
Not enough data
Platform Content
8.3
744
Not enough data
8.3
739
Not enough data
8.2
737
Not enough data
Feature Not Available
Not enough data
Platform Additional Functionality
8.5
742
Not enough data
8.2
737
Not enough data
8.6
772
Not enough data
8.4
741
Not enough data
Platform
8.5
1653
Not enough data
7.6
1557
Not enough data
7.9
1532
Not enough data
8.9
1612
Not enough data
9.1
1629
Not enough data
9.2
1597
Not enough data
8.6
1583
Not enough data
8.8
1598
Not enough data
Time Tracking
9.1
1453
Not enough data
8.8
1431
Not enough data
8.4
1376
Not enough data
Client Invoicing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Mobile Time Tracking
9.2
1436
Not enough data
Administration
Feature Not Available
Not enough data
8.7
1408
Not enough data
8.7
1433
Not enough data
8.5
1408
Not enough data
9.0
1404
Not enough data
Platform
8.6
1398
Not enough data
7.8
1272
Not enough data
8.1
1305
Not enough data
9.0
1381
Not enough data
9.0
1369
Not enough data
Feature Not Available
Not enough data
Platform
8.5
1653
Not enough data
7.6
1557
Not enough data
7.9
1532
Not enough data
8.9
1612
Not enough data
9.1
1629
Not enough data
9.2
1597
Not enough data
8.6
1583
Not enough data
8.8
1598
Not enough data
Workforce Management Platform Features
Feature Not Available
Not enough data
9.0
1121
Not enough data
9.1
1132
Not enough data
8.8
1115
Not enough data
8.4
1096
Not enough data
Feature Not Available
Not enough data
8.4
1072
Not enough data
8.9
1092
Not enough data
8.8
1086
Not enough data
9.2
1112
Not enough data
Categories
Categories
Shared Categories
Connecteam and Salesforce Field Service are categorized as Field Service Management
Unique Categories
Connecteam is categorized as Frontline Worker Communication Platforms, Employee Communications, Business Instant Messaging, Geofencing, Work Instructions, Restaurant Scheduling, HIPAA Compliant Messaging, Time & Attendance, Employee Recognition, Employee Intranet, Employee Scheduling, Employee Engagement, Restaurant Management, Cleaning Services, Time Tracking, Workforce Management, and Help Desk
Salesforce Field Service has no unique categories
Reviews
Reviewers' Company Size
Connecteam
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Field Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Construction
12.4%
Retail
5.6%
Hospital & Health Care
5.4%
Health, Wellness and Fitness
4.5%
Hospitality
4.3%
Other
67.8%
Manufacturing
8.4%
Information Technology and Services
8.4%
Hospital & Health Care
4.9%
Telecommunications
4.5%
Consulting
4.4%
Other
69.4%
Discussions
Can employees log in from a desktop computer/laptop?
2 Comments
BT
YesRead more
What is Salesforce Field Service used for?
2 Comments
DJ
The best function of Salesforce Field Service Lightning is probably task assignment. This tool allows you to create and quickly track work assignments,...Read more
Salesforce Field Service has no more discussions with answers
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