Compare Agentforce Field Service (formerly Salesforce Field Service) and Connecteam 
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Small-Business (85.5% of reviews)
Entry-Level Pricing
$165.00 1 User Per Month
Free 10 Users
Agentforce Field Service (formerly Salesforce Field Service)
Star Rating
(981)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
$165.00 1 User Per Month
Browse all 4 pricing plansConnecteam
Star Rating
(3,502)4.6 out of 5
Market Segments
Small-Business (85.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Connecteam excels in user-friendliness, with many users highlighting its intuitive interface that simplifies team management. One user mentioned, "What I like best about Connecteam is how ridiculously easy it makes managing a team without the usual chaos," showcasing its effectiveness in streamlining operations.
- Users say Salesforce Field Service shines in its integration capabilities, particularly with the broader Salesforce ecosystem. Reviewers appreciate the seamless connection for efficient field operations, with one noting, "Salesforce Field Service excels in smart scheduling, real-time visibility, and a powerful mobile app for technicians."
- According to verified reviews, Connecteam stands out for its strong support features, receiving high praise for its customer service. Users have expressed satisfaction with the platform's ability to assist in managing remote teams, stating, "This is the platform that always helps us in managing our overall staff and other employees that work on fields."
- Reviewers mention that Salesforce Field Service offers robust planning and dispatching tools, making it easier to manage operations. One user highlighted, "Planning and dispatching are made much easier by having all the important information in one location," indicating its effectiveness in organizing field tasks.
- G2 reviewers report that Connecteam's unique features, such as the celebration and rewards system, foster a positive team culture, especially for remote teams. A user noted, "I specifically like the celebration and rewards feature on Connecteam," which is not commonly found in other platforms.
- Users say that while Salesforce Field Service is powerful, it can be less accessible for smaller businesses due to its higher entry-level pricing. In contrast, Connecteam offers a free tier, making it a more attractive option for small businesses looking to manage their teams effectively without a significant financial commitment.
Pricing
Entry-Level Pricing
Agentforce Field Service (formerly Salesforce Field Service)
Dispatcher
$165.00
1 User Per Month
Intelligent Dispatch Console built directly on CRM.
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation
Connecteam
Small Business
Free
10 Users
Everything a small business needs.
Up to 10 users.
- Full access to our most popular features
- All Hubs are included - Operations, Communications, HR & Skills
- Everything a small business needs
Free Trial
Agentforce Field Service (formerly Salesforce Field Service)
No trial information availableConnecteam
Free Trial is available
Ratings
Meets Requirements
8.6
349
8.9
3,229
Ease of Use
8.4
739
9.0
3,309
Ease of Setup
7.8
606
8.9
3,146
Ease of Admin
8.3
170
9.0
2,861
Quality of Support
8.6
339
9.1
2,651
Has the product been a good partner in doing business?
8.7
163
9.3
2,730
Product Direction (% positive)
9.0
342
9.5
3,255
Features by Category
Ticket and Case Management
Not enough data
9.0
94
Not enough data
9.0
93
Not enough data
9.0
91
Not enough data
8.7
90
Not enough data
Feature Not Available
Not enough data
9.0
89
Not enough data
9.0
89
Not enough data
8.9
91
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Help Desk
Not enough data
7.8
23
Not enough data
8.0
23
Not enough data
8.0
23
Communication Channels
Not enough data
8.8
90
Not enough data
Feature Not Available
Not enough data
9.1
88
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
9.1
235
Not enough data
Feature Not Available
Not enough data
9.1
236
Not enough data
8.4
222
Not enough data
8.6
222
Not enough data
8.7
229
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
8.6
1325
Logistics
Not enough data
8.6
1287
Not enough data
8.5
1275
Not enough data
8.3
1292
Management
Not enough data
8.8
1299
Not enough data
8.9
1297
Not enough data
8.7
1300
Not enough data
9.1
1315
Not enough data
9.1
1302
Not enough data
9.1
1320
Not enough data
8.6
1260
Monitoring
Not enough data
8.4
1263
Not enough data
8.5
1253
Not enough data
8.0
1225
Business Instant Messaging
Not enough data
8.8
495
Not enough data
9.1
511
Not enough data
8.7
490
Business Instant Messaging
Not enough data
7.8
466
Not enough data
Feature Not Available
Business Instant Messaging
Not enough data
9.1
495
Not enough data
9.0
490
Not enough data
8.0
469
Generative AI - Business Instant Messaging
Not enough data
7.5
372
AI - Business Instant Messaging
Not enough data
7.4
373
Not enough data
7.7
372
Not enough data
7.3
369
Not enough data
7.5
370
Agentic AI - Business Instant Messaging
Not enough data
7.4
94
Not enough data
7.6
93
Platform
Not enough data
9.5
43
Not enough data
9.5
43
Not enough data
Feature Not Available
Not enough data
9.4
44
Not enough data
9.4
43
Not enough data
9.5
42
Not enough data
9.4
42
Not enough data
9.3
42
Platform Basics
Not enough data
8.4
38
Not enough data
9.5
42
Not enough data
8.9
40
Platform Data
Not enough data
9.4
41
Not enough data
8.8
42
Platform Additional Functionality
Not enough data
9.1
40
Not enough data
9.1
41
Not enough data
8.8
40
Agentic AI - Restaurant Scheduling
Not enough data
8.1
8
Not enough data
7.9
8
Not enough data
7.7
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
8.1
9
Platform Basics
Not enough data
8.7
43
Not enough data
8.3
43
Back Office
Not enough data
7.5
42
Not enough data
9.0
41
Not enough data
8.3
44
Not enough data
Feature Not Available
Front of Office
Not enough data
6.4
38
Not enough data
Feature Not Available
Not enough data
6.3
39
Not enough data
5.8
37
Platform Data
Not enough data
Feature Not Available
Agentic AI - Restaurant Management
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.3
7
Not enough data
8.1
7
Not enough data
8.3
7
Generative AI
Not enough data
7.0
37
Not enough data
Feature Not Available
Guide Options
Not enough data
8.0
461
Not enough data
8.2
471
Not enough data
8.4
475
Not enough data
8.7
485
Not enough data
8.9
483
Guide Tools
Not enough data
8.5
459
Not enough data
8.4
463
Not enough data
8.5
463
Not enough data
8.4
459
Access Options
Not enough data
8.2
448
Not enough data
8.9
471
Not enough data
8.7
458
Functionality
Not enough data
7.9
323
Not enough data
8.9
347
Not enough data
8.7
335
Not enough data
8.5
333
Management
Not enough data
8.8
339
Not enough data
8.5
324
Not enough data
8.4
323
Not enough data
8.2
312
Information Distribution
Not enough data
8.6
1250
Not enough data
7.9
1213
Not enough data
8.9
1266
Not enough data
Feature Not Available
Not enough data
8.3
1207
Employee Engagement
Not enough data
8.7
1253
Not enough data
8.9
1237
Not enough data
9.0
1235
Not enough data
7.9
1180
Not enough data
9.1
1260
Not enough data
8.9
1048
Not enough data
8.2
998
Not enough data
9.0
1049
User Experience & Accessibility - Employee Communications
Not enough data
8.8
1002
Not enough data
8.5
998
Not enough data
8.2
967
Not enough data
8.5
988
Content Distribution - Employee Communications
Not enough data
8.6
997
Not enough data
7.8
961
Not enough data
8.0
966
Additional Features - Employee Communications
Not enough data
8.4
979
Not enough data
8.2
976
Not enough data
7.8
959
Agentic AI - Employee Communications
Not enough data
7.4
139
Not enough data
7.6
138
Platform Basics
Not enough data
8.4
1383
Not enough data
9.0
1434
Not enough data
9.1
1429
Platform Content
Not enough data
8.4
1395
Not enough data
8.3
1360
Not enough data
8.3
1377
Platform Additional Functionality
Not enough data
7.9
1276
Not enough data
9.1
1399
Not enough data
Feature Not Available
Not enough data
8.7
1381
Not enough data
Feature Not Available
Platform Basics
Not enough data
8.9
391
Not enough data
9.1
389
Not enough data
9.3
384
Platform Content
Not enough data
8.8
383
Not enough data
8.7
374
Not enough data
8.7
385
Platform Additional Functionality
Not enough data
8.1
366
Not enough data
9.3
381
Not enough data
7.7
363
Not enough data
9.1
371
Not enough data
8.6
375
Generative AI
7.9
152
7.0
57
7.5
150
6.9
56
Before the Job
8.5
276
8.4
225
8.6
270
8.7
220
8.6
276
8.9
227
8.4
268
7.6
214
On the Job
Feature Not Available
8.8
224
8.5
273
9.2
227
Feature Not Available
7.8
216
8.5
274
7.2
212
8.4
226
7.1
207
After the Job
8.6
278
8.2
218
8.6
272
8.2
214
8.2
226
6.3
203
8.7
227
6.6
208
Agentic AI - Field Service Management
7.6
58
7.2
30
7.8
59
7.0
30
8.0
59
7.3
30
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Administrative Tasks - Frontline Worker Communication Platforms
Not enough data
8.8
98
Not enough data
8.6
94
Not enough data
8.6
96
Not enough data
8.5
93
Not enough data
8.5
94
Not enough data
8.9
94
Communication Features - Frontline Worker Communication Platforms
Not enough data
9.2
99
Not enough data
9.3
96
Not enough data
9.1
98
Not enough data
9.0
99
Operations - Frontline Worker Communication Platforms
Not enough data
9.0
98
Not enough data
8.5
93
Not enough data
8.9
96
Not enough data
8.7
93
Agentic AI - Frontline Worker Communication Platforms
Not enough data
8.2
18
Not enough data
8.0
18
Not enough data
8.0
19
Not enough data
8.1
18
Not enough data
8.1
18
Agentic AI - Employee Intranet
Not enough data
7.9
21
Not enough data
7.8
21
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
Feature Not Available
Not enough data
8.7
769
Not enough data
8.2
757
Platform Content
Not enough data
8.3
748
Not enough data
8.3
742
Not enough data
8.2
740
Not enough data
Feature Not Available
Platform Additional Functionality
Not enough data
8.5
744
Not enough data
8.2
740
Not enough data
8.6
776
Not enough data
8.4
744
Platform
Not enough data
8.5
1663
Not enough data
7.6
1566
Not enough data
7.9
1538
Not enough data
8.9
1625
Not enough data
9.1
1644
Not enough data
9.2
1613
Not enough data
8.6
1594
Not enough data
8.8
1608
Time Tracking
Not enough data
9.1
1475
Not enough data
8.8
1442
Not enough data
8.4
1385
Client Invoicing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Mobile Time Tracking
Not enough data
9.2
1448
Administration
Not enough data
Feature Not Available
Not enough data
8.7
1416
Not enough data
8.7
1441
Not enough data
8.5
1416
Not enough data
9.0
1413
Platform
Not enough data
8.6
1407
Not enough data
7.8
1279
Not enough data
8.1
1311
Not enough data
9.0
1389
Not enough data
9.0
1376
Not enough data
Feature Not Available
Platform
Not enough data
8.5
1663
Not enough data
7.6
1566
Not enough data
7.9
1538
Not enough data
8.9
1625
Not enough data
9.1
1644
Not enough data
9.2
1613
Not enough data
8.6
1594
Not enough data
8.8
1608
Workforce Management Platform Features
Not enough data
8.7
15
Not enough data
9.0
1162
Not enough data
9.1
1174
Not enough data
8.8
1137
Not enough data
8.4
1109
Not enough data
Feature Not Available
Not enough data
8.4
1085
Not enough data
8.9
1111
Not enough data
8.8
1105
Not enough data
9.2
1147
Categories
Categories
Shared Categories
Agentforce Field Service (formerly Salesforce Field Service) and Connecteam are categorized as Field Service Management
Unique Categories
Agentforce Field Service (formerly Salesforce Field Service) has no unique categories
Connecteam is categorized as Frontline Worker Communication Platforms, Employee Communications, Business Instant Messaging, Geofencing, Work Instructions, Restaurant Scheduling, HIPAA Compliant Messaging, Time & Attendance, Employee Recognition, Employee Intranet, Employee Scheduling, Employee Engagement, Restaurant Management, Cleaning Services, Time Tracking, Workforce Management, and Help Desk
Reviews
Reviewers' Company Size
Agentforce Field Service (formerly Salesforce Field Service)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Connecteam
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Manufacturing
8.4%
Information Technology and Services
8.4%
Hospital & Health Care
4.9%
Telecommunications
4.5%
Consulting
4.4%
Other
69.4%
Construction
12.2%
Retail
5.5%
Hospital & Health Care
5.3%
Health, Wellness and Fitness
4.6%
Hospitality
4.3%
Other
68.0%
Discussions
What is Salesforce Field Service used for?
2 Comments
DJ
The best function of Salesforce Field Service Lightning is probably task assignment. This tool allows you to create and quickly track work assignments,...Read more
Agentforce Field Service (formerly Salesforce Field Service) has no more discussions with answers
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