# Agentforce Field Service (formerly Salesforce Field Service) vs Connecteam Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Connecteam excels in catering to small businesses, offering a free plan for teams with fewer than 10 employees. Users appreciate how this accessibility allows them to utilize all services without financial strain, making it a game changer for smaller operations.
- **Users say** that Agentforce Field Service significantly enhances operational efficiency, with features like autonomous dispatch and triage. Reviewers highlight how the software can proactively address issues before human intervention, streamlining the workflow and improving service delivery.
- **According to verified reviews** , Connecteam is praised for its user-friendly interface, making it easy for teams to stay organized and connected, especially across different locations. Users find the mobile-first platform particularly beneficial for managing scheduling and communication.
- **Reviewers mention** that while Agentforce Field Service has a robust feature set, it comes with a higher price point, which may be a barrier for smaller businesses. The $165 entry-level price is noted as a significant investment compared to Connecteam's free offering.
- **G2 reviewers highlight** that Connecteam's implementation process is quick and intuitive, allowing users to get started with minimal hassle. This ease of setup is a strong point for teams looking to adopt new software without extensive training.
- **Users report** that while both products provide solid support, Connecteam stands out with a higher quality of support rating. Reviewers appreciate the responsiveness and helpfulness of Connecteam's support team, which enhances their overall experience with the software.



| | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 1,047 | 3,505 | 
| **Largest Market Segment** | Mid-Market (42.7% of reviews) | Small-Business (85.5% of reviews) | 
| **Entry Level Price** | $165.00 1 User Per Month | Free 10 Users | 

---
## Top Pros & Cons

### Agentforce Field Service (formerly Salesforce Field Service)

Pros:
- Ease of Use (63 reviews)
- Scheduling Management (58 reviews)

Cons:
- Improvement Needed (74 reviews)
- Learning Curve (61 reviews)

### Connecteam

Pros:
- Ease of Use (1623 reviews)
- Features (950 reviews)

Cons:
- Missing Features (442 reviews)
- Limited Features (424 reviews)

---
## Ratings Comparison
| Rating | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
  | **Meets Requirements** | 8.6 (375 reviews) | 8.9 (3232 reviews) | 
  | **Ease of Use** | 8.4 (787 reviews) | 9.0 (3312 reviews) | 
  | **Ease of Setup** | 7.8 (655 reviews) | 8.9 (3149 reviews) | 
  | **Ease of Admin** | 8.3 (189 reviews) | 9.0 (2859 reviews) | 
  | **Quality of Support** | 8.5 (365 reviews) | 9.1 (2653 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (181 reviews) | 9.2 (2728 reviews) | 
  | **Product Direction (% positive)** | 8.9 (364 reviews) | 9.5 (3257 reviews) | 

---
## Pricing

### Agentforce Field Service (formerly Salesforce Field Service)

#### Entry-Level Pricing

Plan: Dispatcher

Price: $165.00 1 User Per Month

Description: Intelligent Dispatch Console built directly on CRM.

Key Features:
- Scheduling and Optimization
- Resource and Work Management
- Workflow Automation

[Browse all 4 editions](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing)

#### Free Trial

No

### Connecteam

#### Entry-Level Pricing

Plan: Small Business

Price: Free 10 Users

Description: Everything a small business needs. 
Up to 10 users.

Key Features:
- Full access to our most popular features
-  All Hubs are included - Operations, Communications, HR & Skills
-  Everything a small business needs 

[Browse all 5 editions](https://www.g2.com/products/connecteam/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Connecteam** | 8.8/10 | 248 |

#### Ticket and Case Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 9.0 (93 reviews) | 
| **Ticket response user experience** | Not enough data | 9.0 (92 reviews) | 
| **Workflow** | Not enough data | 9.0 (90 reviews) | 
| **Response Automation** | Not enough data | 8.7 (89 reviews) | 
| **SLA Management** | Not enough data | Feature Not Available | 
| **Attachments/Screencasts** | Not enough data | 9.0 (88 reviews) | 
| **Ticket Collaboration** | Not enough data | 9.0 (88 reviews) | 
| **Customer and Contacts Database** | Not enough data | 8.9 (90 reviews) | 

#### Generative AI

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Agentic AI - Help Desk

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (23 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.0 (23 reviews) | 
| **Proactive Assistance** | Not enough data | 8.0 (23 reviews) | 

#### Communication Channels

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.8 (89 reviews) | 
| **Email to Case** | Not enough data | Feature Not Available | 
| **Chat/Live Support** | Not enough data | 9.1 (87 reviews) | 
| **Social Integration** | Not enough data | Feature Not Available | 
| **Voice** | Not enough data | Feature Not Available | 

#### Platform

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Mobile User Support** | Not enough data | 9.1 (233 reviews) | 
| **Customization ** | Not enough data | Feature Not Available | 
| **User, Role, and Access Management** | Not enough data | 9.1 (234 reviews) | 
| **Integration** | Not enough data | 8.4 (220 reviews) | 
| **Reporting** | Not enough data | 8.6 (220 reviews) | 
| **Dashboards** | Not enough data | 8.6 (227 reviews) | 

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Connecteam** | N/A | N/A |

#### Communication

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Status Updates** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | 

#### Content Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Task Management** | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | 

#### Administration

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Moderation** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

### Time & Attendance

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Connecteam** | 8.7/10 | 1381 |

#### Automation

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Process Automation** | Not enough data | 8.6 (1324 reviews) | 

#### Logistics

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Dashboards & Reporting** | Not enough data | 8.6 (1286 reviews) | 
| **Data Collection** | Not enough data | 8.5 (1274 reviews) | 
| **Lanuguage Options** | Not enough data | 8.3 (1291 reviews) | 

#### Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Schedule Creation Tools** | Not enough data | 8.8 (1298 reviews) | 
| **Schedule Management** | Not enough data | 8.9 (1296 reviews) | 
| **Employee Leave Management** | Not enough data | 8.7 (1299 reviews) | 
| **User Access** | Not enough data | 9.1 (1314 reviews) | 
| **User Role Access** | Not enough data | 9.1 (1301 reviews) | 
| **Employee Information** | Not enough data | 9.1 (1319 reviews) | 
| **Employee Information Automation** | Not enough data | 8.6 (1259 reviews) | 

#### Monitoring

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Regulations Enforcement** | Not enough data | 8.4 (1262 reviews) | 
| **Compliance Monitoring** | Not enough data | 8.5 (1252 reviews) | 
| **Integration** | Not enough data | 8.0 (1224 reviews) | 

### Business Instant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Connecteam** | 8.1/10 | 523 |

#### Business Instant Messaging

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **File Sharing** | Not enough data | 8.8 (494 reviews) | 
| **Notifications** | Not enough data | 9.1 (511 reviews) | 
| **Search** | Not enough data | 8.7 (489 reviews) | 

#### Business Instant Messaging 

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Audio Conferencing** | Not enough data | 7.8 (465 reviews) | 
| **Video Conferencing** | Not enough data | Feature Not Available | 

#### Business Instant Messaging

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Mobile Application** | Not enough data | 9.1 (495 reviews) | 
| **Web Application** | Not enough data | 9.0 (490 reviews) | 
| **Integrations** | Not enough data | 8.0 (469 reviews) | 

#### Generative AI - Business Instant Messaging

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Text Summarization** | Not enough data | 7.5 (372 reviews) | 

#### AI - Business Instant Messaging

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **AI Powered Search** | Not enough data | 7.4 (373 reviews) | 
| **Smart Notifications** | Not enough data | 7.7 (372 reviews) | 
| **AI Powered Language Translation** | Not enough data | 7.3 (369 reviews) | 
| **Content Generation** | Not enough data | 7.5 (370 reviews) | 

#### Agentic AI - Business Instant Messaging

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 7.4 (94 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.6 (93 reviews) | 

### HIPAA Compliant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Connecteam** | 9.4/10 | 45 |

#### Platform

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **User Authorization - HIPAA Compliant Messaging** | Not enough data | 9.5 (43 reviews) | 
| **Compliant Texting - HIPAA Compliant Messaging** | Not enough data | 9.5 (43 reviews) | 
| **Compliant Emailing - HIPAA Compliant Messaging** | Not enough data | Feature Not Available | 
| **Clinical Communication - HIPAA Compliance** | Not enough data | 9.4 (44 reviews) | 
| **HIPAA Compliance - HIPAA Compliant Messaging** | Not enough data | 9.4 (43 reviews) | 
| **Operating Systems - HIPAA Compliant Messaging** | Not enough data | 9.5 (42 reviews) | 
| **Message Lifespan - HIPAA Compliant Messaging** | Not enough data | 9.4 (42 reviews) | 
| **Workflow Enhancement - HIPAA Compliant Messaging** | Not enough data | 9.3 (42 reviews) | 

### Restaurant Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Connecteam** | 8.5/10 | 43 |

#### Platform Basics

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Interoperability** | Not enough data | 8.4 (38 reviews) | 
| **Performance** | Not enough data | 9.5 (42 reviews) | 
| **Reporting** | Not enough data | 8.9 (40 reviews) | 

#### Platform Data

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Dashboard** | Not enough data | 9.4 (41 reviews) | 
| **Alerts and Notifications** | Not enough data | 8.8 (42 reviews) | 

#### Platform Additional Functionality

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Cloud** | Not enough data | 9.1 (40 reviews) | 
| **Mobility** | Not enough data | 9.1 (41 reviews) | 
| **Messaging** | Not enough data | 8.8 (40 reviews) | 

#### Agentic AI - Restaurant Scheduling

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (8 reviews) | 
| **Multi-step Planning** | Not enough data | 7.9 (8 reviews) | 
| **Cross-system Integration** | Not enough data | 7.7 (8 reviews) | 
| **Adaptive Learning** | Not enough data | 7.7 (8 reviews) | 
| **Proactive Assistance** | Not enough data | 7.9 (8 reviews) | 
| **Decision Making** | Not enough data | 8.1 (9 reviews) | 

### Restaurant Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Connecteam** | 7.7/10 | 46 |

#### Platform Basics

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Reporting** | Not enough data | 8.7 (43 reviews) | 
| **Interoperability** | Not enough data | 8.3 (43 reviews) | 

#### Back Office

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Accounting** | Not enough data | 7.5 (42 reviews) | 
| **Employee Management** | Not enough data | 9.0 (41 reviews) | 
| **Analytics** | Not enough data | 8.3 (44 reviews) | 
| **Inventory Management** | Not enough data | Feature Not Available | 

#### Front of Office

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **POS** | Not enough data | 6.4 (38 reviews) | 
| **Table Management** | Not enough data | Feature Not Available | 
| **Kitchen Ticketing** | Not enough data | 6.3 (39 reviews) | 
| **Reservations** | Not enough data | 5.8 (37 reviews) | 

#### Platform Data

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Dashboard** | Not enough data | Feature Not Available | 

#### Agentic AI - Restaurant Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (7 reviews) | 
| **Multi-step Planning** | Not enough data | 8.1 (7 reviews) | 
| **Cross-system Integration** | Not enough data | 8.1 (7 reviews) | 
| **Adaptive Learning** | Not enough data | 8.1 (7 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (7 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (7 reviews) | 
| **Decision Making** | Not enough data | 8.3 (7 reviews) | 

#### Generative AI

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.0 (37 reviews) | 
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 

### Work Instructions

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Connecteam** | 8.5/10 | 518 |

#### Guide Options

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Rich Text Editor** | Not enough data | 8.0 (461 reviews) | 
| **Drag and Drop Editor** | Not enough data | 8.2 (471 reviews) | 
| **Page Templates** | Not enough data | 8.4 (475 reviews) | 
| **Video Tutorials** | Not enough data | 8.7 (485 reviews) | 
| **Document Upload** | Not enough data | 8.9 (483 reviews) | 

#### Guide Tools

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Prerequisites** | Not enough data | 8.5 (459 reviews) | 
| **Workflows** | Not enough data | 8.4 (463 reviews) | 
| **Training Modules** | Not enough data | 8.5 (463 reviews) | 
| **Analytics** | Not enough data | 8.4 (459 reviews) | 

#### Access Options

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Multi-Language Support** | Not enough data | 8.2 (448 reviews) | 
| **Mobile Device Support** | Not enough data | 8.9 (471 reviews) | 
| **Single Sign-On (SSO)** | Not enough data | 8.7 (458 reviews) | 

### Geofencing

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Connecteam** | 8.5/10 | 361 |

#### Functionality 

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Integration** | Not enough data | 7.9 (323 reviews) | 
| **Location Tracking** | Not enough data | 8.9 (347 reviews) | 
| **Location Triggers** | Not enough data | 8.7 (335 reviews) | 
| **Location Determination** | Not enough data | 8.5 (333 reviews) | 

#### Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Fence Drawing** | Not enough data | 8.8 (339 reviews) | 
| **Compliance** | Not enough data | 8.5 (324 reviews) | 
| **Analytics** | Not enough data | 8.4 (323 reviews) | 
| **International Usability** | Not enough data | 8.2 (312 reviews) | 

### Employee Communications

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Connecteam** | 8.4/10 | 1337 |

#### Information Distribution

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **News Feed** | Not enough data | 8.6 (1250 reviews) | 
| **Newsletter** | Not enough data | 7.9 (1213 reviews) | 
| **Notifications** | Not enough data | 8.9 (1266 reviews) | 
| **Email** | Not enough data | Feature Not Available | 
| **Multi-Channel Sharing** | Not enough data | 8.3 (1207 reviews) | 

#### Employee Engagement

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Employee Generated Content** | Not enough data | 8.7 (1253 reviews) | 
| **Confirmation** | Not enough data | 8.9 (1237 reviews) | 
| **Comments** | Not enough data | 9.0 (1235 reviews) | 
| **Inline Translation** | Not enough data | 7.9 (1180 reviews) | 
| **Administrative Access** | Not enough data | 9.1 (1260 reviews) | 
| **Content Interaction** | Not enough data | 8.9 (1048 reviews) | 
| **Surveys (global & local)** | Not enough data | 8.2 (998 reviews) | 
| **Chat** | Not enough data | 9.0 (1049 reviews) | 

#### User Experience & Accessibility - Employee Communications

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Native Mobile Application** | Not enough data | 8.8 (1002 reviews) | 
| **Branded Experience** | Not enough data | 8.5 (998 reviews) | 
| **Personalized Ux Experience** | Not enough data | 8.2 (967 reviews) | 
| **Audience Management & Creation** | Not enough data | 8.5 (987 reviews) | 

#### Content Distribution - Employee Communications

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Newsfeed** | Not enough data | 8.6 (997 reviews) | 
| **Newsletter Engine** | Not enough data | 7.8 (961 reviews) | 
| **Multi-Channel Sharing** | Not enough data | 8.0 (965 reviews) | 

#### Additional Features - Employee Communications

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Emergency Notifications** | Not enough data | 8.4 (979 reviews) | 
| **Analytics** | Not enough data | 8.2 (976 reviews) | 
| **Integrations** | Not enough data | 7.8 (959 reviews) | 

#### Agentic AI - Employee Communications

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 7.4 (139 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.6 (138 reviews) | 

### Employee Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Connecteam** | 8.6/10 | 1474 |

#### Platform Basics

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Reporting** | Not enough data | 8.4 (1383 reviews) | 
| **Dashboard** | Not enough data | 9.0 (1434 reviews) | 
| **Performance** | Not enough data | 9.1 (1429 reviews) | 

#### Platform Content

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Automation** | Not enough data | 8.4 (1396 reviews) | 
| **File Sharing** | Not enough data | 8.3 (1360 reviews) | 
| **Content Library** | Not enough data | 8.3 (1377 reviews) | 

#### Platform Additional Functionality

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Integrations** | Not enough data | 7.9 (1276 reviews) | 
| **Mobility** | Not enough data | 9.1 (1400 reviews) | 
| **Forecasting** | Not enough data | Feature Not Available | 
| **Task Management** | Not enough data | 8.7 (1381 reviews) | 
| **Portal** | Not enough data | Feature Not Available | 

### Employee Recognition

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Connecteam** | 8.8/10 | 412 |

#### Platform Basics

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Reporting** | Not enough data | 8.9 (391 reviews) | 
| **Dashboard** | Not enough data | 9.1 (389 reviews) | 
| **Performance** | Not enough data | 9.3 (384 reviews) | 

#### Platform Content

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Automation** | Not enough data | 8.8 (383 reviews) | 
| **File Sharing** | Not enough data | 8.7 (374 reviews) | 
| **Content Library** | Not enough data | 8.7 (385 reviews) | 

#### Platform Additional Functionality

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Integrations** | Not enough data | 8.1 (366 reviews) | 
| **Mobility** | Not enough data | 9.3 (381 reviews) | 
| **Corporate Discounts** | Not enough data | 7.7 (363 reviews) | 
| **Employee Engagement** | Not enough data | 9.1 (371 reviews) | 
| **Rewards** | Not enough data | 8.6 (375 reviews) | 

### Field Service Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | 8.3/10 | 366 |
| **Connecteam** | 7.7/10 | 238 |

#### Generative AI

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **AI Text Summarization** | 7.9 (153 reviews) | 7.0 (57 reviews) | 
| **AI Image-to-Text** | 7.5 (150 reviews) | 6.9 (56 reviews) | 

#### Before the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Calendar** | 8.6 (297 reviews) | 8.4 (225 reviews) | 
| **Dispatch** | 8.6 (289 reviews) | 8.7 (220 reviews) | 
| **Roles** | 8.6 (278 reviews) | 8.9 (227 reviews) | 
| **Booking** | 8.4 (270 reviews) | 7.6 (214 reviews) | 

#### On the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Location** | Feature Not Available | 8.8 (224 reviews) | 
| **Employee Communication** | 8.5 (278 reviews) | 9.2 (227 reviews) | 
| **Behavior Monitoring** | Feature Not Available | 7.8 (216 reviews) | 
| **Client Notifications** | 8.5 (273 reviews) | 7.2 (212 reviews) | 
| **Field Sales** | 8.4 (225 reviews) | 7.1 (207 reviews) | 

#### After the Job

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Reports** | 8.7 (282 reviews) | 8.2 (218 reviews) | 
| **Analytics** | 8.6 (274 reviews) | 8.2 (214 reviews) | 
| **Invoicing** | 8.2 (224 reviews) | 6.3 (203 reviews) | 
| **CRM Integrations** | 8.7 (243 reviews) | 6.6 (208 reviews) | 

#### Agentic AI - Field Service Management

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (76 reviews) | 7.2 (30 reviews) | 
| **Natural Language Interaction** | 7.8 (61 reviews) | 7.0 (30 reviews) | 
| **Proactive Assistance** | 8.3 (70 reviews) | 7.3 (30 reviews) | 

### Talent Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Connecteam** | N/A | N/A |

#### Generative AI

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Frontline Worker Communication Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Connecteam** | 8.6/10 | 107 |

#### Administrative Tasks - Frontline Worker Communication Platforms

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Training & Learning Modules** | Not enough data | 8.8 (98 reviews) | 
| **Health & Safety Policies** | Not enough data | 8.6 (94 reviews) | 
| **Onboarding & Offboarding** | Not enough data | 8.6 (96 reviews) | 
| **Surveys & Feedback** | Not enough data | 8.5 (93 reviews) | 
| **Employee Services** | Not enough data | 8.5 (94 reviews) | 
| **Knowledge Management** | Not enough data | 8.9 (94 reviews) | 

#### Communication Features - Frontline Worker Communication Platforms

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Group Messaging** | Not enough data | 9.2 (99 reviews) | 
| **Private Messaging** | Not enough data | 9.3 (96 reviews) | 
| **Announcements** | Not enough data | 9.1 (98 reviews) | 
| **Emergency Notifications** | Not enough data | 9.0 (99 reviews) | 

#### Operations - Frontline Worker Communication Platforms

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Shift Scheduling** | Not enough data | 9.0 (98 reviews) | 
| **Insights & Analytics** | Not enough data | 8.5 (93 reviews) | 
| **Task Management** | Not enough data | 8.9 (96 reviews) | 
| **SOPs & Documentation** | Not enough data | 8.7 (93 reviews) | 

#### Agentic AI - Frontline Worker Communication Platforms

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.2 (18 reviews) | 
| **Multi-step Planning** | Not enough data | 8.0 (18 reviews) | 
| **Cross-system Integration** | Not enough data | 8.0 (19 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.1 (18 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (18 reviews) | 

### Employee Intranet

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Connecteam** | 7.9/10 | 21 |

#### Agentic AI - Employee Intranet

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (21 reviews) | 
| **Adaptive Learning** | Not enough data | 7.8 (21 reviews) | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Connecteam** | N/A | N/A |

#### Knowledge Base

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

### Employee Engagement

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Connecteam** | 8.4/10 | 1709 |

#### Platform Basics

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Performance Benchmarking** | Not enough data | Feature Not Available | 
| **Reporting & Dashboards** | Not enough data | 8.7 (769 reviews) | 
| **Interoperability** | Not enough data | 8.2 (757 reviews) | 

#### Platform Content

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Employee Pulse Surveys** | Not enough data | 8.3 (748 reviews) | 
| **Survey Customization** | Not enough data | 8.3 (742 reviews) | 
| **Goal and Challenge Creation** | Not enough data | 8.2 (740 reviews) | 
| **Science-based templates** | Not enough data | Feature Not Available | 

#### Platform Additional Functionality

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Employee Segmenting** | Not enough data | 8.5 (744 reviews) | 
| **Goal and Challenge Creation** | Not enough data | 8.2 (740 reviews) | 
| **Peer Recognition** | Not enough data | 8.6 (776 reviews) | 
| **Social Feedback Portal** | Not enough data | 8.4 (744 reviews) | 

#### Platform

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Customization ** | Not enough data | 8.5 (1661 reviews) | 
| **Integration APIs** | Not enough data | 7.6 (1564 reviews) | 
| **Internationalization** | Not enough data | 7.9 (1537 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.9 (1623 reviews) | 
| **Dashboards** | Not enough data | 8.8 (1606 reviews) | 

### Time Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Connecteam** | 8.7/10 | 1529 |

#### Time Tracking

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Ease of Completing Timesheets** | Not enough data | 9.1 (1474 reviews) | 
| **Tracking Time to Project/Task** | Not enough data | 8.8 (1440 reviews) | 
| **Billable Time Rate Management** | Not enough data | 8.4 (1383 reviews) | 

#### Client Invoicing

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Invoice Creation and Delivery** | Not enough data | Feature Not Available | 
| **Electronic Payments** | Not enough data | Feature Not Available | 
| **Project Accounting / Revenue Recognition** | Not enough data | Feature Not Available | 

#### Mobile Time Tracking

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Time Tracking** | Not enough data | 9.2 (1447 reviews) | 

#### Administration

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Business Tool Integration** | Not enough data | Feature Not Available | 
| **Workflow** | Not enough data | 8.7 (1414 reviews) | 
| **Automated Reminders** | Not enough data | 8.7 (1439 reviews) | 
| **Policy Compliance Management** | Not enough data | 8.5 (1414 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.0 (1411 reviews) | 

#### Platform

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Reporting** | Not enough data | 8.6 (1405 reviews) | 
| **APIs / Integration** | Not enough data | 7.8 (1278 reviews) | 
| **Internationalization** | Not enough data | 8.1 (1310 reviews) | 
| **Performance and Reliability** | Not enough data | 9.0 (1388 reviews) | 
| **Mobile User Support** | Not enough data | 9.0 (1375 reviews) | 
| **Offline** | Not enough data | Feature Not Available | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Field Service (formerly Salesforce Field Service)** | N/A | N/A |
| **Connecteam** | 8.7/10 | 1796 |

#### Platform

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Customization ** | Not enough data | 8.5 (1661 reviews) | 
| **Integration APIs** | Not enough data | 7.6 (1564 reviews) | 
| **Internationalization** | Not enough data | 7.9 (1537 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.9 (1623 reviews) | 
| **Dashboards** | Not enough data | 8.8 (1606 reviews) | 

#### Workforce Management Platform Features

| Feature | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Labor Forecasting** | Not enough data | 8.6 (14 reviews) | 
| **Shift Scheduling** | Not enough data | 9.1 (1163 reviews) | 
| **Time & Attendance Tracking** | Not enough data | 9.1 (1176 reviews) | 
| **Absence & Leave Management** | Not enough data | 8.8 (1136 reviews) | 
| **Skills Management** | Not enough data | 8.4 (1107 reviews) | 
| **Succession Planning** | Not enough data | Feature Not Available | 
| **Workforce Analytics** | Not enough data | 8.4 (1084 reviews) | 
| **Self-Service Capabilities** | Not enough data | 8.9 (1110 reviews) | 
| **Mobile Shift Scheduling** | Not enough data | 8.8 (1105 reviews) | 
| **Team Communication** | Not enough data | 9.2 (1147 reviews) | 

---
## Categories
**Shared Categories (1):** [Field Service Management Software](https://www.g2.com/categories/field-service-management)


**Unique to Connecteam (17):** [Frontline Worker Communication Platforms Software](https://www.g2.com/categories/frontline-worker-communication-platforms), [Employee Communications Software](https://www.g2.com/categories/employee-communications), [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging), [Geofencing Software](https://www.g2.com/categories/geofencing), [Work Instructions Software](https://www.g2.com/categories/work-instructions), [Restaurant Scheduling Software](https://www.g2.com/categories/restaurant-scheduling), [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging), [Time & Attendance Software](https://www.g2.com/categories/time-attendance), [Employee Recognition Software](https://www.g2.com/categories/employee-recognition), [Employee Intranet Software](https://www.g2.com/categories/employee-intranet), [Employee Scheduling Software](https://www.g2.com/categories/employee-scheduling-software), [Employee Engagement Software](https://www.g2.com/categories/employee-engagement), [Restaurant Management Software](https://www.g2.com/categories/restaurant-management), [Cleaning Services Software](https://www.g2.com/categories/cleaning-services), [Time Tracking Software](https://www.g2.com/categories/time-tracking-software), [Workforce Management Software](https://www.g2.com/categories/workforce-management), [Help Desk Software](https://www.g2.com/categories/help-desk)


---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Field Service (formerly Salesforce Field Service) | Connecteam | 
|---|---|---|
| **Small-Business** | 21.7% | 85.5% | 
| **Mid-Market** | 42.7% | 14.1% | 
| **Enterprise** | 35.5% | 0.4% | 

### By Industry

#### Agentforce Field Service (formerly Salesforce Field Service)

- **Information Technology and Services:** 10.1%
- **Manufacturing:** 8.0%
- **Computer Software:** 5.0%
- **Hospital & Health Care:** 4.8%
- **Consulting:** 4.6%
- **Automotive:** 4.2%
- **Telecommunications:** 4.2%
- **Consumer Services:** 4.0%
- **Construction:** 3.2%
- **Oil & Energy:** 3.1%
- **Other:** 48.9%

#### Connecteam

- **Construction:** 12.3%
- **Retail:** 5.5%
- **Hospital & Health Care:** 5.3%
- **Health, Wellness and Fitness:** 4.6%
- **Hospitality:** 4.3%
- **Consumer Services:** 4.0%
- **Non-Profit Organization Management:** 3.7%
- **Food & Beverages:** 2.4%
- **Education Management:** 2.4%
- **Facilities Services:** 2.2%
- **Other:** 53.4%

---
## Alternatives

### Alternatives to Agentforce Field Service (formerly Salesforce Field Service)

- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (510 reviews)
- [Skedulo](https://www.g2.com/products/skedulo/reviews) — 4.1/5 stars (422 reviews)
- [ServiceTitan](https://www.g2.com/products/servicetitan/reviews) — 4.5/5 stars (373 reviews)
- [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) — 4.0/5 stars (272 reviews)
- [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) — 3.9/5 stars (156 reviews)
- [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) — 4.2/5 stars (144 reviews)
- [Oracle Field Service Cloud](https://www.g2.com/products/oracle-field-service-cloud/reviews) — 4.0/5 stars (139 reviews)
- [Housecall Pro](https://www.g2.com/products/housecall-pro/reviews) — 4.3/5 stars (204 reviews)
- [FieldPulse](https://www.g2.com/products/fieldpulse-fieldpulse/reviews) — 4.7/5 stars (368 reviews)
- [Simpro](https://www.g2.com/products/simpro/reviews) — 4.2/5 stars (434 reviews)

### Alternatives to Connecteam

- [Deputy](https://www.g2.com/products/deputy/reviews) — 4.6/5 stars (666 reviews)
- [Homebase](https://www.g2.com/products/homebase/reviews) — 4.6/5 stars (549 reviews)
- [When I Work](https://www.g2.com/products/when-i-work/reviews) — 4.4/5 stars (393 reviews)
- [Humanity Schedule by TCP](https://www.g2.com/products/humanity-schedule-by-tcp/reviews) — 4.3/5 stars (1126 reviews)
- [Workvivo](https://www.g2.com/products/workvivo/reviews) — 4.8/5 stars (2670 reviews)
- [QuickBooks Time](https://www.g2.com/products/quickbooks-time/reviews) — 4.5/5 stars (1448 reviews)
- [Clockify](https://www.g2.com/products/clockify/reviews) — 4.5/5 stars (201 reviews)
- [Rippling](https://www.g2.com/products/rippling/reviews) — 4.8/5 stars (13089 reviews)
- [Jobber](https://www.g2.com/products/jobber/reviews) — 4.6/5 stars (510 reviews)
- [ClockShark](https://www.g2.com/products/clockshark/reviews) — 4.7/5 stars (333 reviews)

---
## Top Discussions

### Agentforce Field Service (formerly Salesforce Field Service)

- Title: [What is Salesforce Field Service used for?](https://www.g2.com/discussions/what-is-salesforce-field-service-used-for) — 2 comments, 2 upvotes
  > **Top comment:** "In my view if you looking for a comprehensive sales solutions that also  manages field service operations, Salesforce Field Service can be a valuable tool..."

### Connecteam

- Title: [Is Connecteam secure?](https://www.g2.com/discussions/is-connecteam-secure) — 2 comments
  > **Top comment:** "Connecteam is certified with ISO27001 and SOC2, and is HIPAA compliant alongside the GDPR and CCPA. These are all the golden standards when it comes to..."
- Title: [How do you use Connecteam?](https://www.g2.com/discussions/how-do-you-use-connecteam) — 2 comments
  > **Top comment:** "The platform has around 20 different products in one place, replacing the need for 6-7 different apps if you use most of its main tools. It's very simple to..."
- Title: [Is Connecteam a good app?](https://www.g2.com/discussions/is-connecteam-a-good-app) — 2 comments
  > **Top comment:** "Great app. You can do more on the app as an Employee than you can on the desktop. "
- Title: [Are annual plans paid in advance?](https://www.g2.com/discussions/are-annual-plans-paid-in-advance) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Basic and Advanced annual plans are paid in advance. The advantage is that you save almost 2 months with the annual plan!  Plus, we have a 30-day full refund..."
- Title: [Is a phone number mandatory for each employee?](https://www.g2.com/discussions/is-a-phone-number-mandatory-for-each-employee) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, it is. With the phone number, we can identify every single user and protect your content. The identification process works like this:

The employee..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-connecteam)