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[Agentforce Field Service (formerly Salesforce Field Service) Discussions](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3a71fba40151dc70320f4c77a71515c4/agentforce-field-service-formerly-salesforce-field-service.png "Product Avatar Image") ![Reward for good Agentforce Field Service (formerly Salesforce Field Service) reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/22086/medal.svg "Reward for good Agentforce Field Service (formerly Salesforce Field Service) reviews") ](/products/agentforce-field-service-formerly-salesforce-field-service/reviews) [ Agentforce Field Service (formerly Salesforce Field Service) ](/products/agentforce-field-service-formerly-salesforce-field-service/reviews) (1,047)4.4/5 Salesforce Field Service is the leading AI platform powering field service. With AI-powered insights and tools, you can enable the delivery of exceptional field experiences, boost productivity for mobile workers, and enable continuous improvement in field service operations. With an emphasis on time to value, we help you find success now and power the workforce of tomorrow. - Redefine how your customers engage: Increase customer satisfaction with online appointment booking, real-time visual remote assistance all built into AI-powered support. We help free up your experts from routine tasks, enabling them to focus on what they do best. Experience lightning-fast problem-solving and enhanced customer satisfaction. - Rethink how your teams work: Transform your business from reactive to proactive and boost productivity with AI-generated insights and recommendations. Say goodbye to unplanned downtime, emergency situations, and failures. Real-time data offers a window into the future of your assets' health, predicting maintenance needs, and ensuring peak performance. Our enhanced scheduling engine allows you to make every action count and optimize every decision. - Reinvent your field visits: Our offline first mobile app helps you address the talent shortage and turn everyone into your best mobile worker. With instant access to crucial data, your teams have everything they need in the field to stream service delivery while boosting confidence. AI-driven work summarization saves time, while mobile quoting and invoicing drive revenue on the spot. Turn every worker into a hero with our AI-powered solutions. With the tools and technology your team and your customers need to thrive, Salesforce Field Service helps companies drive efficiency and scale service that customers love. Show More * * * ### 55.0 Nps Score Already have Agentforce Field Service (formerly Salesforce Field Service)? ### All Agentforce Field Service (formerly Salesforce Field Service) Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is Salesforce Field Service used for? ](/discussions/what-is-salesforce-field-service-used-for) What is Salesforce Field Service used for? [ Field Service Management Software ](https://www.g2.com/tags/field-service-management-software) * * * \<0\>0\>Upvotes * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+section.&title=Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-field-service-formerly-salesforce-field-service%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-field-service-formerly-salesforce-field-service%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-field-service-formerly-salesforce-field-service%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-field-service-formerly-salesforce-field-service%2Fdiscuss%0aAsk+Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-field-service-formerly-salesforce-field-service%2Fdiscuss%0aAsk+Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 3 years ago More Options - [ # What does click software do? ](/discussions/what-does-click-software-do) What does click software do? [ Field Service Management Software ](https://www.g2.com/tags/field-service-management-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+section.&title=Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-field-service-formerly-salesforce-field-service%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-field-service-formerly-salesforce-field-service%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-field-service-formerly-salesforce-field-service%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-field-service-formerly-salesforce-field-service%2Fdiscuss%0aAsk+Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-field-service-formerly-salesforce-field-service%2Fdiscuss%0aAsk+Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 4 years ago More Options - [ # What is the best field service management software? ](/discussions/salesforce-field-service-what-is-the-best-field-service-management-software) What is the best field service management software? [ Field Service Management Software ](https://www.g2.com/tags/field-service-management-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+section.&title=Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-field-service-formerly-salesforce-field-service%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-field-service-formerly-salesforce-field-service%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-field-service-formerly-salesforce-field-service%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-field-service-formerly-salesforce-field-service%2Fdiscuss%0aAsk+Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-field-service-formerly-salesforce-field-service%2Fdiscuss%0aAsk+Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 4 years ago More Options - [ # What are the three parts of Salesforce Field Service lightning? ](/discussions/what-are-the-three-parts-of-salesforce-field-service-lightning) What are the three parts of Salesforce Field Service lightning? [ Field Service Management Software ](https://www.g2.com/tags/field-service-management-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+section.&title=Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-field-service-formerly-salesforce-field-service%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-field-service-formerly-salesforce-field-service%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-field-service-formerly-salesforce-field-service%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-field-service-formerly-salesforce-field-service%2Fdiscuss%0aAsk+Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-field-service-formerly-salesforce-field-service%2Fdiscuss%0aAsk+Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 4 years ago More Options - [ # What is Salesforce field service? ](/discussions/what-is-salesforce-field-service) What is Salesforce field service? [ Field Service Management Software ](https://www.g2.com/tags/field-service-management-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+section.&title=Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-field-service-formerly-salesforce-field-service%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-field-service-formerly-salesforce-field-service%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-field-service-formerly-salesforce-field-service%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-field-service-formerly-salesforce-field-service%2Fdiscuss%0aAsk+Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-field-service-formerly-salesforce-field-service%2Fdiscuss%0aAsk+Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • about 4 years ago More Options - [ # How many field service technicians do you have and how are they distributed? ](/discussions/how-many-field-service-technicians-do-you-have-and-how-are-they-distributed) [ Field Service Management Software ](https://www.g2.com/tags/field-service-management-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+section.&title=Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-field-service-formerly-salesforce-field-service%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-field-service-formerly-salesforce-field-service%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-field-service-formerly-salesforce-field-service%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-field-service-formerly-salesforce-field-service%2Fdiscuss%0aAsk+Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-field-service-formerly-salesforce-field-service%2Fdiscuss%0aAsk+Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 4 years ago More Options - [ # Can you guys help with more implementation of sF? ](/discussions/can-you-guys-help-with-more-implementation-of-sf) Where else can we use SF except for Sales and what is the level of customisation we can do with it. [ Field Service Management Software ](https://www.g2.com/tags/field-service-management-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+section.&title=Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-field-service-formerly-salesforce-field-service%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-field-service-formerly-salesforce-field-service%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-field-service-formerly-salesforce-field-service%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-field-service-formerly-salesforce-field-service%2Fdiscuss%0aAsk+Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-field-service-formerly-salesforce-field-service%2Fdiscuss%0aAsk+Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • almost 6 years ago More Options - [ # What's the plan for improving the backend for FSL? Seems like as folks transition to LEX there's an opportunity to make things a bit more intuitive and easier to work with. ](/discussions/30498-what-s-the-plan-for-improving-the-backend-for-fsl-seems-like-as-folks-transition-to-lex-there-s-an-opportunity-to-make-things-a-bit-more-intuitive-and-easier-to-work-with) It can feel like a crapshoot whenever I need to make a change to permissions. Lots of checkboxes and multiple areas that I have to touch that -- I feel -- would be much easier to manage if there was a way to choose from a handful of baseline settings that can be tweaked to suit the end-user... [Read more](/discussions/30498-what-s-the-plan-for-improving-the-backend-for-fsl-seems-like-as-folks-transition-to-lex-there-s-an-opportunity-to-make-things-a-bit-more-intuitive-and-easier-to-work-with) [ Field Service Management Software ](https://www.g2.com/tags/field-service-management-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+section.&title=Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-field-service-formerly-salesforce-field-service%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-field-service-formerly-salesforce-field-service%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-field-service-formerly-salesforce-field-service%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-field-service-formerly-salesforce-field-service%2Fdiscuss%0aAsk+Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-field-service-formerly-salesforce-field-service%2Fdiscuss%0aAsk+Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Field+Service+%28formerly+Salesforce+Field+Service%29+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/agentforce-field-service-formerly-salesforce-field-service/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-field-service-formerly-salesforce-field-service.svg "Product Avatar Image") ### Have you used Agentforce Field Service (formerly Salesforce Field Service) before? Answer a few questions to help the Agentforce Field Service (formerly Salesforce Field Service) community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-field-service-formerly-salesforce-field-service%2Fdiscuss%3Fsmall_ask%3Dagentforce-field-service-formerly-salesforce-field-service) No ## Top Contributors in Agentforce Field Service (formerly Salesforce Field Service) 1 ![Abdul A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abdul A.") AA Loading... ### [Abdul A.](https://www.g2.com/users/d219f055-5425-4cc6-8187-ccb2a9e0d369 "Abdul A.") Manager-Amazon Business Advisory 1 pt 2 ZA Loading... ### [Zakia A.](https://www.g2.com/users/f4785439-8bec-4f37-bce5-41d871d9fe54 "Zakia A.") Salesforce Developer 1 pt 3 ![Daksh J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daksh J.") DJ Loading... ### [Daksh J.](https://www.g2.com/users/c31445c1-cec8-486b-8378-775a01477c9f "Daksh J.") Team Leader 1 pt