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Compare CloudTalk and VICIdial 
Featured Products
At a Glance
Market Segments
Small-Business (63.2% of reviews)
Small-Business (54.1% of reviews)
Entry-Level Pricing
$19.00 1 User Per Year
Starting at $400.00 1 per telco server Per Month
CloudTalk
Star Rating
(1,695)4.4 out of 5
Market Segments
Small-Business (63.2% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansVICIdial
Star Rating
(41)4.1 out of 5
Market Segments
Small-Business (54.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $400.00 1 per telco server Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that CloudTalk excels in user experience, with a higher ease of use rating. Users appreciate its intuitive interface and features like the Smart Dialer and Power Dialer, which streamline workflows and help eliminate data silos.
- According to verified reviews, VICIdial is recognized for its resource efficiency, with users noting that it can handle significant workloads on light virtual machines without issues. This makes it a solid choice for businesses looking for a lightweight solution.
- Users say that CloudTalk's implementation process is smooth and flexible, with many highlighting the ease of setup as a major advantage. This contrasts with VICIdial, where some users have mentioned configuration challenges, although recent feedback indicates improvements in setup.
- Reviewers mention that both products meet essential contact center requirements, but CloudTalk stands out with a significantly larger user base and more recent reviews, suggesting a more active and satisfied customer community.
- G2 reviewers highlight the quality of support provided by CloudTalk, which has received higher ratings compared to VICIdial. Users have praised CloudTalk's responsive customer service, which is crucial for businesses that rely on timely assistance.
- According to recent user feedback, VICIdial offers a comprehensive set of features necessary for running a contact center, including strong CRM integration. However, CloudTalk's advanced features and better overall ratings make it a more appealing option for many users.
Pricing
Entry-Level Pricing
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
VICIdial
Hosted Service
Starting at $400.00
1 per telco server Per Month
VICIhost hosted VICIdial service
- VICIhost service
Free Trial
CloudTalk
Free Trial is available
VICIdial
No trial information availableRatings
Meets Requirements
8.7
1,448
8.7
31
Ease of Use
9.1
1,477
8.6
32
Ease of Setup
8.9
1,089
7.3
20
Ease of Admin
8.9
612
7.4
19
Quality of Support
8.8
1,312
7.5
27
Has the product been a good partner in doing business?
8.9
613
7.9
13
Product Direction (% positive)
8.8
1,404
8.4
29
Features by Category
Dialing Options
8.6
232
|
Verified
Not enough data
8.5
224
|
Verified
Not enough data
8.4
23
Not enough data
Agent Tools
8.1
204
|
Verified
Not enough data
8.2
210
|
Verified
Not enough data
8.9
237
|
Verified
Not enough data
Automation
8.3
200
|
Verified
Not enough data
8.3
197
|
Verified
Not enough data
8.2
198
|
Verified
Not enough data
Agentic AI - Auto Dialer
6.9
20
Not enough data
7.8
20
Not enough data
AI Capabilities - Auto Dialer
7.9
19
Not enough data
8.1
18
Not enough data
7.6
19
Not enough data
Quality Assurance
9.1
79
Not enough data
9.0
76
Not enough data
9.1
81
Not enough data
Engagement
8.7
77
Not enough data
9.2
88
Not enough data
8.7
76
Not enough data
Performance
8.9
79
Not enough data
9.1
81
Not enough data
Generative AI
8.6
22
Not enough data
8.6
32
Not enough data
Channels
8.9
668
|
Verified
7.8
10
|
Verified
7.8
506
Feature Not Available
7.6
489
6.3
8
|
Verified
7.9
527
|
Verified
7.5
6
7.8
488
6.2
7
|
Verified
Generative AI
7.6
280
5.7
5
Functions
8.5
571
|
Verified
9.2
23
|
Verified
8.4
572
|
Verified
8.9
23
|
Verified
8.6
563
|
Verified
9.0
24
|
Verified
8.2
513
6.2
7
8.2
521
|
Verified
9.2
10
|
Verified
8.5
519
|
Verified
8.5
9
|
Verified
8.4
534
|
Verified
8.9
9
|
Verified
8.4
524
|
Verified
Feature Not Available
Agentic AI - Contact Center
7.8
143
Not enough data
8.4
154
Not enough data
8.2
143
Not enough data
8.1
141
Not enough data
Administrative
8.5
584
|
Verified
8.3
24
8.8
589
|
Verified
9.4
25
|
Verified
8.7
629
|
Verified
8.2
24
|
Verified
8.8
581
|
Verified
7.8
10
|
Verified
8.3
515
|
Verified
7.8
10
|
Verified
Workforce Management
8.7
110
|
Verified
Not enough data
8.7
104
|
Verified
Not enough data
8.6
94
|
Verified
Not enough data
8.7
100
|
Verified
Not enough data
8.7
106
Not enough data
Administration
8.8
115
|
Verified
Not enough data
8.9
112
|
Verified
Not enough data
8.8
117
|
Verified
Not enough data
8.4
106
|
Verified
Not enough data
8.7
99
|
Verified
Not enough data
Platform
7.8
210
Not enough data
8.3
227
Not enough data
8.1
224
Not enough data
8.5
234
Not enough data
8.2
235
Not enough data
8.1
221
Not enough data
8.2
224
Not enough data
Generative AI
7.4
105
Not enough data
Workforce Management
8.8
230
Not enough data
8.6
229
Not enough data
Call Center Infrastructure (CCI)
8.6
20
Not enough data
9.0
20
Not enough data
9.2
19
Not enough data
8.7
19
Not enough data
Administrative
9.0
237
Not enough data
8.7
239
Not enough data
Generative AI
8.0
36
Not enough data
Basic Communication - Cloud PBX
9.4
28
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
26
Not enough data
9.2
26
Not enough data
9.6
24
Not enough data
Advanced Features - Cloud PBX
9.5
25
Not enough data
9.4
28
Not enough data
9.4
26
Not enough data
8.5
25
Not enough data
Platform Basics - VoIP Providers
8.3
23
Not enough data
8.7
23
Not enough data
8.3
23
Not enough data
8.4
25
Not enough data
7.7
22
Not enough data
7.4
22
Not enough data
Basic Communication
8.9
231
|
Verified
Not enough data
6.5
137
Not enough data
7.1
156
|
Verified
Not enough data
6.3
129
Not enough data
7.3
146
|
Verified
Not enough data
8.0
160
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.8
15
Not enough data
7.7
14
Not enough data
7.0
14
Not enough data
7.5
14
Not enough data
Access
8.0
155
Not enough data
8.0
170
|
Verified
Not enough data
8.3
178
|
Verified
Not enough data
Advanced Features
7.6
160
|
Verified
Not enough data
7.6
151
|
Verified
Not enough data
8.9
208
|
Verified
Not enough data
Agentic AI - Outbound Call Tracking
7.4
88
Not enough data
7.4
88
Not enough data
Calling
9.0
472
Not enough data
8.1
397
Not enough data
8.5
426
Not enough data
8.8
446
Not enough data
8.3
101
Not enough data
Contacts
8.1
416
Not enough data
8.0
390
Not enough data
8.2
402
Not enough data
Insights
8.4
419
Not enough data
8.4
406
Not enough data
8.3
382
Not enough data
7.2
344
Not enough data
7.5
350
Not enough data
8.0
95
Not enough data
Categories
Categories
Shared Categories
CloudTalk and VICIdial are categorized as Auto Dialer and Contact Center
Unique Categories
CloudTalk is categorized as Speech Analytics, Outbound Call Tracking, VoIP Providers, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center Quality Assurance, and Cloud PBX Platforms
VICIdial has no unique categories
Reviews
Reviewers' Company Size
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
VICIdial
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.1%
Information Technology and Services
9.5%
Marketing and Advertising
5.8%
Financial Services
5.0%
Education Management
4.6%
Other
65.0%
Information Technology and Services
13.5%
Marketing and Advertising
10.8%
Financial Services
10.8%
Computer Software
10.8%
Consumer Services
8.1%
Other
45.9%
Alternatives
Discussions
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.
1 Comment
Official Response from CloudTalk
Hi Manoj!
In order to set the integration right it is sufficient to follow this article:...Read more
VICIdial has no discussions with answers
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