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At a Glance
Market Segments
Small-Business (62.8% of reviews)
Small-Business (54.1% of reviews)
Entry-Level Pricing
$19.00 1 User Per Year
Starting at $400.00 1 per telco server Per Month
CloudTalk
Star Rating
(1,624)4.4 out of 5
Market Segments
Small-Business (62.8% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansVICIdial
Star Rating
(40)4.1 out of 5
Market Segments
Small-Business (54.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $400.00 1 per telco server Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that VICIdial's Preview Dialing feature is effective, scoring 8.6, but reviewers mention that CloudTalk's Progressive Dialing at 8.4 offers a more user-friendly experience, making it easier for agents to manage calls.
- Reviewers mention that CloudTalk excels in Quality of Support with a score of 8.8, while VICIdial's score of 7.5 indicates that users find its support less responsive, impacting overall satisfaction.
- G2 users highlight that CloudTalk's Ease of Setup is significantly better at 8.8 compared to VICIdial's 7.2, suggesting that new users may find CloudTalk more accessible for initial implementation.
- Users on G2 report that CloudTalk's Mobile Access feature scores 9.0, making it a strong choice for teams needing flexibility, while VICIdial's score of 8.1 indicates it may not be as robust in this area.
- Reviewers mention that VICIdial's Speech Analytics feature scores low at 5.8, which may hinder performance insights, whereas CloudTalk's score of 8.1 suggests a more effective tool for analyzing call data.
- Users say that CloudTalk's Scalability is rated highly at 9.5, making it suitable for growing businesses, while VICIdial's lower score indicates potential limitations for larger operations.
Pricing
Entry-Level Pricing
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
VICIdial
Hosted Service
Starting at $400.00
1 per telco server Per Month
VICIhost hosted VICIdial service
- VICIhost service
Free Trial
CloudTalk
Free Trial is available
VICIdial
No trial information availableRatings
Meets Requirements
8.7
1,389
8.7
31
Ease of Use
9.1
1,417
8.6
32
Ease of Setup
8.9
1,030
7.3
20
Ease of Admin
8.9
603
7.4
19
Quality of Support
8.8
1,258
7.5
27
Has the product been a good partner in doing business?
8.9
604
7.9
13
Product Direction (% positive)
8.8
1,351
8.4
29
Features by Category
Dialing Options
8.6
232
|
Verified
Not enough data
8.5
224
|
Verified
Not enough data
8.4
23
Not enough data
Agent Tools
8.1
204
|
Verified
Not enough data
8.2
210
|
Verified
Not enough data
8.9
236
|
Verified
Not enough data
Automation
8.3
200
|
Verified
Not enough data
8.3
196
|
Verified
Not enough data
8.2
198
|
Verified
Not enough data
Agentic AI - Auto Dialer
6.9
20
Not enough data
7.8
20
Not enough data
AI Capabilities - Auto Dialer
7.9
19
Not enough data
8.1
18
Not enough data
7.6
19
Not enough data
Quality Assurance
9.1
79
Not enough data
9.0
76
Not enough data
9.0
80
Not enough data
Engagement
8.7
77
Not enough data
9.2
86
Not enough data
8.7
76
Not enough data
Performance
8.9
77
Not enough data
9.1
81
Not enough data
Generative AI
8.6
22
Not enough data
8.6
32
Not enough data
Channels
8.9
632
|
Verified
7.8
10
|
Verified
7.8
507
Feature Not Available
7.7
490
6.3
8
|
Verified
7.9
525
|
Verified
7.5
6
7.8
489
6.2
7
|
Verified
Generative AI
7.6
280
5.7
5
Functions
8.5
568
|
Verified
9.2
23
|
Verified
8.4
571
|
Verified
8.9
23
|
Verified
8.6
561
|
Verified
9.0
24
|
Verified
8.2
510
6.2
7
8.2
516
|
Verified
9.2
10
|
Verified
8.5
520
|
Verified
8.5
9
|
Verified
8.4
534
|
Verified
8.9
9
|
Verified
8.4
525
|
Verified
Feature Not Available
Agentic AI - Contact Center
7.9
144
Not enough data
8.3
144
Not enough data
8.2
143
Not enough data
8.1
142
Not enough data
Administrative
8.5
582
|
Verified
8.3
24
8.8
588
|
Verified
9.4
25
|
Verified
8.7
617
|
Verified
8.2
24
|
Verified
8.8
573
|
Verified
7.8
10
|
Verified
8.3
515
|
Verified
7.8
10
|
Verified
Workforce Management
8.7
110
|
Verified
Not enough data
8.7
105
|
Verified
Not enough data
8.6
95
|
Verified
Not enough data
8.7
101
|
Verified
Not enough data
8.8
106
Not enough data
Administration
8.8
115
|
Verified
Not enough data
8.9
113
|
Verified
Not enough data
8.8
118
|
Verified
Not enough data
8.5
107
|
Verified
Not enough data
8.7
100
|
Verified
Not enough data
Platform
7.8
211
Not enough data
8.3
227
Not enough data
8.1
225
Not enough data
8.5
234
Not enough data
8.2
236
Not enough data
8.1
221
Not enough data
8.2
225
Not enough data
Generative AI
7.4
106
Not enough data
Workforce Management
8.8
230
Not enough data
8.7
230
Not enough data
Call Center Infrastructure (CCI)
8.7
21
Not enough data
8.9
21
Not enough data
9.1
20
Not enough data
8.7
20
Not enough data
Administrative
9.0
237
Not enough data
8.7
239
Not enough data
Generative AI
7.9
37
Not enough data
Basic Communication - Cloud PBX
9.4
26
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
25
Not enough data
9.2
26
Not enough data
9.6
24
Not enough data
Advanced Features - Cloud PBX
9.5
25
Not enough data
9.4
26
Not enough data
9.4
26
Not enough data
8.5
25
Not enough data
Platform Basics - VoIP Providers
8.3
23
Not enough data
8.7
23
Not enough data
8.3
23
Not enough data
8.4
24
Not enough data
7.7
22
Not enough data
7.4
22
Not enough data
Basic Communication
8.9
227
|
Verified
Not enough data
6.5
136
Not enough data
7.1
156
|
Verified
Not enough data
6.3
129
Not enough data
7.3
146
|
Verified
Not enough data
8.0
160
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.8
15
Not enough data
7.7
14
Not enough data
7.0
14
Not enough data
7.5
14
Not enough data
Access
8.0
155
Not enough data
8.0
169
|
Verified
Not enough data
8.3
178
|
Verified
Not enough data
Advanced Features
7.6
160
|
Verified
Not enough data
7.6
151
|
Verified
Not enough data
8.9
207
|
Verified
Not enough data
Agentic AI - Outbound Call Tracking
7.4
90
Not enough data
7.4
90
Not enough data
Calling
9.0
467
Not enough data
8.1
399
Not enough data
8.5
426
Not enough data
8.8
442
Not enough data
8.3
102
Not enough data
Contacts
8.1
418
Not enough data
8.0
392
Not enough data
8.2
403
Not enough data
Insights
8.4
417
Not enough data
8.4
407
Not enough data
8.3
384
Not enough data
7.2
346
Not enough data
7.5
351
Not enough data
8.0
95
Not enough data
Categories
Categories
Shared Categories
CloudTalk and VICIdial are categorized as Auto Dialer and Contact Center
Unique Categories
CloudTalk is categorized as Speech Analytics, Outbound Call Tracking, VoIP Providers, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center Quality Assurance, and Cloud PBX Platforms
VICIdial has no unique categories
Reviews
Reviewers' Company Size
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
VICIdial
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.8%
Information Technology and Services
9.4%
Marketing and Advertising
5.7%
Financial Services
5.0%
Education Management
4.7%
Other
65.4%
Information Technology and Services
13.5%
Marketing and Advertising
10.8%
Financial Services
10.8%
Computer Software
10.8%
Consumer Services
8.1%
Other
45.9%
Alternatives
Discussions
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
How can you cancel your subscription? I haven't saw anything displayed
1 Comment
DC
Hey Marian,
cancellation can be done by reaching out to CloudTalk's support team. We are also working on imlementing a self-cancel option to make it even...Read more
VICIdial has no discussions with answers
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