Compare CloudTalk and Sprinklr Service 
Featured Products
At a Glance
Market Segments
Small-Business (63.6% of reviews)
Enterprise (42.7% of reviews)
Entry-Level Pricing
$19.00 1 User Per Year
$4,200.00 1 User Per Year
CloudTalk
Star Rating
(1,744)4.4 out of 5
Market Segments
Small-Business (63.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansSprinklr Service
Star Rating
(727)4.3 out of 5
Market Segments
Enterprise (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
$4,200.00 1 User Per Year
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that CloudTalk excels in ease of use, with users praising its clean interface and intuitive design. Many find that agents can be onboarded quickly, which is a significant advantage for businesses looking to streamline their operations.
- Users say that Sprinklr Service offers a highly configurable platform, making it suitable for enterprises with specific needs. Reviewers highlight the Care Console as a central hub that effectively manages customer engagements, allowing agents to respond to inquiries efficiently.
- According to verified reviews, CloudTalk's dashboard provides clear visibility into call activity and performance, which users find essential for monitoring operations. This feature is particularly appreciated by small businesses that require straightforward analytics to drive their decision-making.
- Reviewers mention that while Sprinklr Service has a robust feature set, some users experience challenges with configuration, which can hinder their ability to fully leverage the platform. This feedback suggests that it may require more time and effort to tailor the system to specific workflows.
- Users highlight that CloudTalk's ability to track emotions during calls adds a valuable layer of insight, enhancing the overall customer experience. This feature is particularly beneficial for businesses focused on improving customer satisfaction and engagement.
- G2 reviewers indicate that Sprinklr Service, while strong in certain areas, has a lower overall satisfaction score compared to CloudTalk. This disparity suggests that users may find CloudTalk to be a more reliable choice for day-to-day operations, especially for small to medium-sized businesses.
Pricing
Entry-Level Pricing
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
Sprinklr Service
Digital + Voice Package- Service 2
$4,200.00
1 User Per Year
Voice, live chat & messaging:
Provide seamless
experiences across 30+ digital channels and robust
support on Voice. Use AI and automation to increase selfservice, improve agent productivity and boost customer
satisfaction
- Live chat, SMS, Email
- Inbound/Outbound Voice
- Proactive Prompts
Free Trial
CloudTalk
Free Trial is available
Sprinklr Service
Free Trial is available
Ratings
Meets Requirements
8.7
1,504
8.5
594
Ease of Use
9.1
1,533
8.3
611
Ease of Setup
8.9
1,143
7.9
453
Ease of Admin
8.9
633
8.1
237
Quality of Support
8.8
1,366
8.1
572
Has the product been a good partner in doing business?
8.9
634
8.6
238
Product Direction (% positive)
8.8
1,455
8.7
600
Features by Category
Ticket and Case Management
Not enough data
8.6
69
|
Verified
Not enough data
8.5
71
|
Verified
Not enough data
8.6
73
|
Verified
Not enough data
7.9
69
|
Verified
Not enough data
8.0
64
|
Verified
Not enough data
8.3
69
|
Verified
Not enough data
8.3
67
|
Verified
Not enough data
8.2
70
|
Verified
Generative AI
Not enough data
7.4
45
Not enough data
7.0
46
Agentic AI - Help Desk
Not enough data
6.9
18
Not enough data
6.9
18
Not enough data
7.1
18
Communication Channels
Not enough data
8.1
63
|
Verified
Not enough data
8.1
64
|
Verified
Not enough data
7.8
68
|
Verified
Not enough data
8.9
67
|
Verified
Not enough data
7.0
59
Platform
Not enough data
7.6
72
|
Verified
Not enough data
7.8
140
|
Verified
Not enough data
8.6
79
|
Verified
Not enough data
8.2
76
|
Verified
Not enough data
8.9
84
|
Verified
Not enough data
8.9
85
|
Verified
Dialing Options
8.6
232
|
Verified
Not enough data
8.5
224
|
Verified
Not enough data
8.4
23
Not enough data
Agent Tools
8.1
204
|
Verified
Not enough data
8.2
210
|
Verified
Not enough data
8.9
238
|
Verified
Not enough data
Automation
8.3
201
|
Verified
Not enough data
8.3
197
|
Verified
Not enough data
8.2
198
|
Verified
Not enough data
Agentic AI - Auto Dialer
6.9
20
Not enough data
7.8
21
Not enough data
AI Capabilities - Auto Dialer
7.9
19
Not enough data
8.1
18
Not enough data
7.6
19
Not enough data
Administration
Not enough data
8.6
50
Not enough data
8.4
47
Not enough data
8.4
47
Knowledge Management
Not enough data
8.4
48
Not enough data
8.3
47
Not enough data
8.7
52
Compliance
Not enough data
8.3
48
Not enough data
8.5
48
Not enough data
8.5
45
Not enough data
8.3
44
Customer Support
Not enough data
8.0
46
Not enough data
8.1
44
Not enough data
7.9
45
Data Security
Not enough data
8.4
45
Not enough data
8.4
45
Not enough data
8.6
48
Not enough data
8.6
47
Administration
Not enough data
8.5
45
Not enough data
8.6
44
Not enough data
8.6
45
Generative AI
Not enough data
7.3
41
Call Analytics
Not enough data
5.7
33
Not enough data
6.0
35
Not enough data
5.6
31
Not enough data
6.1
31
Artificial Intelligence - Conversation Intelligence
Not enough data
6.3
34
Not enough data
5.8
31
Not enough data
Not enough data
Generative AI
Not enough data
6.3
30
Agentic AI - Conversation Intelligence
Not enough data
5.9
11
Not enough data
6.7
11
Not enough data
6.1
11
Not enough data
6.4
11
Not enough data
6.4
11
Not enough data
6.7
12
Not enough data
6.8
12
Quality Assurance
9.1
79
8.2
51
9.0
76
7.9
50
9.1
81
8.4
51
Engagement
8.7
77
8.1
51
9.2
89
8.0
50
8.7
76
7.7
48
Performance
9.0
80
7.9
49
9.1
81
8.3
46
Generative AI
8.6
22
6.9
42
8.6
32
7.2
41
Channels
9.0
706
|
Verified
6.9
142
7.8
506
8.4
145
7.6
489
7.9
138
7.9
531
|
Verified
7.5
140
7.8
489
7.6
135
Generative AI
7.6
280
6.6
113
Functions
8.5
575
|
Verified
7.5
139
8.4
572
|
Verified
7.6
132
8.6
565
|
Verified
7.3
134
8.2
517
7.3
132
8.2
523
|
Verified
6.8
131
8.5
523
|
Verified
7.1
135
8.4
534
|
Verified
7.6
128
8.4
526
|
Verified
8.0
129
Agentic AI - Contact Center
7.8
143
5.9
22
8.4
164
6.7
22
8.2
143
6.2
22
8.1
141
6.5
22
Administrative
8.5
587
|
Verified
7.8
130
8.8
591
|
Verified
7.8
130
8.7
641
|
Verified
8.4
144
8.8
592
|
Verified
7.8
131
8.3
515
|
Verified
7.9
142
Responses
Not enough data
8.5
57
Not enough data
8.5
57
Not enough data
8.5
57
Not enough data
8.6
55
Not enough data
8.3
53
Platform
Not enough data
8.5
54
Not enough data
8.4
56
Not enough data
8.5
56
Not enough data
8.7
56
Not enough data
8.1
51
Not enough data
8.4
56
Not enough data
8.2
53
Generative AI
Not enough data
7.9
38
Not enough data
7.8
37
Workforce Management
8.7
110
|
Verified
9.0
33
8.7
104
|
Verified
8.2
33
8.6
94
|
Verified
8.1
34
8.7
100
|
Verified
8.1
33
8.7
106
8.1
32
Administration
8.8
115
|
Verified
7.8
36
8.9
112
|
Verified
8.7
35
8.8
117
|
Verified
8.6
36
8.4
106
|
Verified
8.1
33
8.7
99
|
Verified
8.1
35
Platform
7.8
210
Not enough data
8.3
227
Not enough data
8.1
224
Not enough data
8.5
234
Not enough data
8.2
235
Not enough data
8.1
222
Not enough data
8.2
224
Not enough data
Generative AI
7.4
105
Not enough data
Workforce Management
8.8
231
Not enough data
8.6
229
Not enough data
Call Center Infrastructure (CCI)
8.6
20
Not enough data
9.0
20
Not enough data
9.2
19
Not enough data
8.7
19
Not enough data
Administrative
9.0
237
Not enough data
8.7
239
Not enough data
Generative AI
Not enough data
7.8
74
Not enough data
7.4
72
Not enough data
7.2
72
Communication
Not enough data
7.9
101
|
Verified
Not enough data
8.3
111
|
Verified
Not enough data
7.6
98
Not enough data
8.3
101
Not enough data
7.3
95
Internal Use
Not enough data
7.8
140
|
Verified
Not enough data
8.1
108
|
Verified
Not enough data
7.9
101
Not enough data
8.4
101
Not enough data
8.0
102
|
Verified
Not enough data
8.1
108
|
Verified
Generative AI
Not enough data
7.5
41
Self-Service Experience
Not enough data
8.0
53
Not enough data
7.6
54
Not enough data
7.3
53
Not enough data
8.1
51
Not enough data
7.6
52
Self-Service Platform
Not enough data
8.1
53
Not enough data
7.8
52
Not enough data
7.5
54
Not enough data
7.7
54
Agentic AI - Customer Self-Service
Not enough data
6.5
8
Not enough data
7.1
8
Not enough data
8.1
8
Not enough data
7.3
8
Not enough data
7.5
8
Not enough data
7.9
8
Not enough data
7.3
8
Generative AI
Not enough data
6.9(won by default)
228
Not enough data
6.8(won by default)
223
Process
Not enough data
8.3(won by default)
313
Not enough data
7.7(won by default)
309
Not enough data
8.2(won by default)
310
Channels
Not enough data
7.3(won by default)
284
Not enough data
8.8(won by default)
332
Not enough data
7.2(won by default)
276
Not enough data
6.6(won by default)
263
Not enough data
7.5(won by default)
272
Insight
Not enough data
7.7(won by default)
294
Not enough data
8.3(won by default)
317
Not enough data
7.9(won by default)
286
Not enough data
7.6(won by default)
283
Generative AI
8.0
36
7.8
12
Generative AI
Not enough data
7.1
103
Not enough data
7.0
103
Basic Communication - Cloud PBX
9.4
28
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
26
Not enough data
9.2
26
Not enough data
9.6
24
Not enough data
Advanced Features - Cloud PBX
9.5
25
Not enough data
9.4
28
Not enough data
9.4
26
Not enough data
8.5
25
Not enough data
Platform Basics - VoIP Providers
8.3
23
Not enough data
8.7
23
Not enough data
8.3
23
Not enough data
8.4
28
Not enough data
7.7
22
Not enough data
7.4
22
Not enough data
Basic Communication
9.0
239
|
Verified
Not enough data
6.5
137
Not enough data
7.1
157
|
Verified
Not enough data
6.3
129
Not enough data
7.3
146
|
Verified
Not enough data
8.0
160
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.8
15
Not enough data
7.7
14
Not enough data
7.0
14
Not enough data
7.5
14
Not enough data
Access
8.0
155
Not enough data
8.0
170
|
Verified
Not enough data
8.3
178
|
Verified
Not enough data
Advanced Features
7.6
160
|
Verified
Not enough data
7.6
152
|
Verified
Not enough data
8.9
210
|
Verified
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
5.6
31
Not enough data
6.2
31
Not enough data
6.0
31
Not enough data
5.3
30
Not enough data
5.8
30
Platform integration - Conversational Commerce Platforms
Not enough data
5.8
30
Not enough data
5.6
30
Not enough data
5.7
30
Not enough data
5.9
29
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
7.2
29
Not enough data
7.1
29
Agentic AI - Outbound Call Tracking
7.4
88
Not enough data
7.4
88
Not enough data
Calling
9.0
478
Not enough data
8.1
398
Not enough data
8.5
427
Not enough data
8.8
451
Not enough data
8.3
105
Not enough data
Contacts
8.1
417
Not enough data
8.0
391
Not enough data
8.2
403
Not enough data
Insights
8.4
422
Not enough data
8.4
407
Not enough data
8.3
382
Not enough data
7.2
344
Not enough data
7.5
350
Not enough data
8.0
95
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CloudTalk and Sprinklr Service are categorized as Speech Analytics, Contact Center Workforce, Contact Center, and Contact Center Quality Assurance
Unique Categories
CloudTalk is categorized as Auto Dialer, Outbound Call Tracking, VoIP Providers, Call Center Infrastructure (CCI), and Cloud PBX Platforms
Sprinklr Service is categorized as Conversational Commerce Platforms, Digital Customer Service Platforms, Conversation Intelligence, Contact Center Knowledge Base, Chatbots, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and AI Customer Support Agents
Reviews
Reviewers' Company Size
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sprinklr Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.2%
Information Technology and Services
9.3%
Marketing and Advertising
6.1%
Financial Services
5.1%
Education Management
4.4%
Other
65.0%
Consumer Services
10.9%
Marketing and Advertising
10.3%
Information Technology and Services
5.3%
Financial Services
5.1%
Insurance
3.9%
Other
64.4%
Alternatives
Discussions
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.
1 Comment
Official Response from CloudTalk
Hi Manoj!
In order to set the integration right it is sufficient to follow this article:...Read more
Does anyone have experience with Sprinklr sentiment analysis
1 Comment
AS
Yes available under the module social listening.Read more
Sprinklr Service has no more discussions with answers
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