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At a Glance
Market Segments
Small-Business (62.8% of reviews)
Mid-Market (54.4% of reviews)
Entry-Level Pricing
$19.00 1 User Per Year
Request a demo today
CloudTalk
Star Rating
(1,624)4.4 out of 5
Market Segments
Small-Business (62.8% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansMaestroQA
Star Rating
(321)4.8 out of 5
Market Segments
Mid-Market (54.4% of reviews)
Pros & Cons
Entry-Level Pricing
Request a demo today
Learn more about MaestroQASummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that MaestroQA excels in Quality Assurance features, particularly in Evaluation and Calibration, both rated at 9.5. Reviewers mention that these features significantly enhance their ability to monitor and improve agent performance.
- Reviewers mention that CloudTalk shines in its Basic Communication capabilities, especially in Call Management and Communication Management, both rated at 9.4. Users say these features provide a seamless experience for managing customer interactions.
- G2 users highlight that MaestroQA has a superior Quality of Support rating of 9.7, with many reviewers stating that the support team is responsive and helpful, which is crucial for maintaining operational efficiency.
- Users on G2 report that CloudTalk offers a more affordable entry-level price starting at $25.00, making it a more accessible option for small businesses, while MaestroQA requires a demo request for pricing, which can be a barrier for some users.
- Reviewers mention that MaestroQA's focus on Mid-Market clients (54.8% of reviews) allows it to cater specifically to the needs of larger teams, while CloudTalk's emphasis on Small-Business clients (67.5% of reviews) makes it more suitable for startups and smaller operations.
- Users say that CloudTalk's advanced features, such as Automated Attendants and IVR rated at 8.5, provide a robust solution for managing high call volumes, while MaestroQA's features are more tailored towards quality assurance and performance evaluation.
Pricing
Entry-Level Pricing
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
MaestroQA
Contact Us
Request a demo today
We'd love to put together a custom proposal for you based on your team's unique needs.
Request a demo and we'll contact you to learn more about your use case + create the best package for your team.
Free Trial
CloudTalk
Free Trial is available
MaestroQA
Free Trial is available
Ratings
Meets Requirements
8.7
1,389
9.4
256
Ease of Use
9.1
1,417
9.4
259
Ease of Setup
8.9
1,030
9.2
83
Ease of Admin
8.9
603
9.2
75
Quality of Support
8.8
1,258
9.7
248
Has the product been a good partner in doing business?
8.9
604
9.6
73
Product Direction (% positive)
8.8
1,351
9.4
235
Features by Category
Dialing Options
8.6
232
|
Verified
Not enough data
8.5
224
|
Verified
Not enough data
8.4
23
Not enough data
Agent Tools
8.1
204
|
Verified
Not enough data
8.2
210
|
Verified
Not enough data
8.9
236
|
Verified
Not enough data
Automation
8.3
200
|
Verified
Not enough data
8.3
196
|
Verified
Not enough data
8.2
198
|
Verified
Not enough data
Agentic AI - Auto Dialer
6.9
20
Not enough data
7.8
20
Not enough data
AI Capabilities - Auto Dialer
7.9
19
Not enough data
8.1
18
Not enough data
7.6
19
Not enough data
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.1
79
9.5
215
9.0
76
9.5
217
9.0
80
9.1
212
Engagement
8.7
77
9.4
217
9.2
86
9.3
213
8.7
76
9.1
196
Performance
8.9
77
9.3
199
9.1
81
9.5
197
Generative AI
8.6
22
9.1
66
8.6
32
9.2
66
Channels
8.9
632
|
Verified
Not enough data
7.8
507
Not enough data
7.7
490
Not enough data
7.9
525
|
Verified
Not enough data
7.8
489
Not enough data
Generative AI
7.6
280
Not enough data
Functions
8.5
568
|
Verified
Not enough data
8.4
571
|
Verified
Not enough data
8.6
561
|
Verified
Not enough data
8.2
510
Not enough data
8.2
516
|
Verified
Not enough data
8.5
520
|
Verified
Not enough data
8.4
534
|
Verified
Not enough data
8.4
525
|
Verified
Not enough data
Agentic AI - Contact Center
7.9
144
Not enough data
8.3
144
Not enough data
8.2
143
Not enough data
8.1
142
Not enough data
Administrative
8.5
582
|
Verified
Not enough data
8.8
588
|
Verified
Not enough data
8.7
617
|
Verified
Not enough data
8.8
573
|
Verified
Not enough data
8.3
515
|
Verified
Not enough data
Workforce Management
8.7
110
|
Verified
Not enough data
8.7
105
|
Verified
Not enough data
8.6
95
|
Verified
Not enough data
8.7
101
|
Verified
Not enough data
8.8
106
Not enough data
Administration
8.8
115
|
Verified
Not enough data
8.9
113
|
Verified
Not enough data
8.8
118
|
Verified
Not enough data
8.5
107
|
Verified
Not enough data
8.7
100
|
Verified
Not enough data
Platform
7.8
211
Not enough data
8.3
227
Not enough data
8.1
225
Not enough data
8.5
234
Not enough data
8.2
236
Not enough data
8.1
221
Not enough data
8.2
225
Not enough data
Generative AI
7.4
106
Not enough data
Workforce Management
8.8
230
Not enough data
8.7
230
Not enough data
Call Center Infrastructure (CCI)
8.7
21
Not enough data
8.9
21
Not enough data
9.1
20
Not enough data
8.7
20
Not enough data
Administrative
9.0
237
Not enough data
8.7
239
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9
37
Not enough data
Basic Communication - Cloud PBX
9.4
26
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
25
Not enough data
9.2
26
Not enough data
9.6
24
Not enough data
Advanced Features - Cloud PBX
9.5
25
Not enough data
9.4
26
Not enough data
9.4
26
Not enough data
8.5
25
Not enough data
Platform Basics - VoIP Providers
8.3
23
Not enough data
8.7
23
Not enough data
8.3
23
Not enough data
8.4
24
Not enough data
7.7
22
Not enough data
7.4
22
Not enough data
Basic Communication
8.9
227
|
Verified
Not enough data
6.5
136
Not enough data
7.1
156
|
Verified
Not enough data
6.3
129
Not enough data
7.3
146
|
Verified
Not enough data
8.0
160
|
Verified
Not enough data
Agentic AI - VoIP Providers
6.8
15
Not enough data
7.7
14
Not enough data
7.0
14
Not enough data
7.5
14
Not enough data
Access
8.0
155
Not enough data
8.0
169
|
Verified
Not enough data
8.3
178
|
Verified
Not enough data
Advanced Features
7.6
160
|
Verified
Not enough data
7.6
151
|
Verified
Not enough data
8.9
207
|
Verified
Not enough data
Agentic AI - Outbound Call Tracking
7.4
90
Not enough data
7.4
90
Not enough data
Calling
9.0
467
Not enough data
8.1
399
Not enough data
8.5
426
Not enough data
8.8
442
Not enough data
8.3
102
Not enough data
Contacts
8.1
418
Not enough data
8.0
392
Not enough data
8.2
403
Not enough data
Insights
8.4
417
Not enough data
8.4
407
Not enough data
8.3
384
Not enough data
7.2
346
Not enough data
7.5
351
Not enough data
8.0
95
Not enough data
Categories
Categories
Shared Categories
CloudTalk and MaestroQA are categorized as Speech Analytics and Contact Center Quality Assurance
Unique Categories
CloudTalk is categorized as Auto Dialer, Outbound Call Tracking, VoIP Providers, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, and Cloud PBX Platforms
MaestroQA is categorized as Multilingual Customer Support and Conversation Intelligence
Reviews
Reviewers' Company Size
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
MaestroQA
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.8%
Information Technology and Services
9.4%
Marketing and Advertising
5.7%
Financial Services
5.0%
Education Management
4.7%
Other
65.4%
Consumer Services
23.1%
Computer Software
9.1%
Information Technology and Services
7.5%
Retail
6.2%
Telecommunications
5.9%
Other
48.2%
Alternatives
Discussions
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.
1 Comment
Official Response from CloudTalk
Hi Manoj!
In order to set the integration right it is sufficient to follow this article:...Read more
Are you guys still testing the recording function?
1 Comment
Official Response from MaestroQA
Hi Daniel, Leah here from MaestroQA. Your question couldn't have come at a better time - we launched Screen Capture last week! This landing page has all the...Read more
Aside from the bar graph that shows after you signed in, are there any other charts that I can change into?
1 Comment
VP
Hi! Yes. On the coaching page, you can adjust the filters to change the charts. If you are an Admin or Manager, you also have access to the Reporting module....Read more
MaestroQA has no more discussions with answers
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