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At a Glance
Market Segments
Small-Business (62.8% of reviews)
Mid-Market (46.5% of reviews)
Entry-Level Pricing
$19.00 1 User Per Year
No pricing available
CloudTalk
Star Rating
(1,624)4.4 out of 5
Market Segments
Small-Business (62.8% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansGenesys Cloud CX
Star Rating
(1,488)4.4 out of 5
Market Segments
Mid-Market (46.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Genesys Cloud CXSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Genesys Cloud CX excels in Call Routing with a score of 9.1, providing advanced features that ensure calls are directed to the right agents efficiently. In contrast, CloudTalk's score of 8.4 indicates a solid but less sophisticated routing capability.
- Reviewers mention that Genesys Cloud CX offers superior Voice quality with a score of 9.1, which is crucial for maintaining clear communication. CloudTalk, while still effective, scores 8.8, suggesting a slight compromise in audio clarity.
- Users on G2 highlight the Reporting & Dashboards feature in CloudTalk, which scores 8.7, as being particularly user-friendly and visually appealing. In comparison, Genesys Cloud CX's score of 7.5 indicates that its reporting tools may not be as intuitive or comprehensive.
- Reviewers say that Genesys Cloud CX shines in IVR capabilities, scoring 9.2, which allows for highly customizable automated responses. CloudTalk's score of 8.5 suggests it may not offer the same level of flexibility or options.
- Users report that CloudTalk's Ease of Use is a standout feature, scoring 9.1, making it particularly appealing for small businesses. Genesys Cloud CX, while still user-friendly at 8.9, may require a steeper learning curve for new users.
- G2 users mention that CloudTalk's Network Monitoring feature, scoring 8.3, is robust and helps ensure optimal performance. In contrast, Genesys Cloud CX's score of 5.0 indicates significant room for improvement in this area.
Pricing
Entry-Level Pricing
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
Genesys Cloud CX
No pricing availableFree Trial
CloudTalk
Free Trial is available
Genesys Cloud CX
Free Trial is available
Ratings
Meets Requirements
8.7
1,389
8.6
1,036
Ease of Use
9.1
1,417
8.9
1,069
Ease of Setup
8.9
1,030
8.4
633
Ease of Admin
8.9
603
8.4
585
Quality of Support
8.8
1,258
8.2
993
Has the product been a good partner in doing business?
8.9
604
8.5
579
Product Direction (% positive)
8.8
1,351
8.7
938
Features by Category
Messenger
Not enough data
8.8
23
Not enough data
9.1
26
Not enough data
9.1
25
Not enough data
8.5
25
Channels
Not enough data
9.0
24
Not enough data
9.1
23
Not enough data
9.2
22
Not enough data
8.9
21
Not enough data
9.2
20
Customers
Not enough data
8.9
27
Not enough data
8.6
24
Not enough data
9.1
25
Not enough data
8.7
23
Not enough data
9.2
24
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
8.6
232
|
Verified
8.9
143
8.5
224
|
Verified
8.9
127
8.4
23
9.2
6
Agent Tools
8.1
204
|
Verified
8.6
123
8.2
210
|
Verified
8.6
136
8.9
236
|
Verified
9.2
160
Automation
8.3
200
|
Verified
8.6
120
8.3
196
|
Verified
9.2
145
8.2
198
|
Verified
8.7
107
Agentic AI - Auto Dialer
6.9
20
9.2
6
7.8
20
8.6
6
AI Capabilities - Auto Dialer
7.9
19
Not enough data
8.1
18
Not enough data
7.6
19
8.7
5
Quality Assurance
9.1
79
8.7
157
9.0
76
8.6
148
9.0
80
7.7
159
Engagement
8.7
77
8.5
138
9.2
86
8.2
158
8.7
76
8.2
146
Performance
8.9
77
8.5
153
9.1
81
8.9
151
Generative AI
8.6
22
7.1
33
8.6
32
7.5
33
Channels
8.9
632
|
Verified
9.1
342
|
Verified
7.8
507
8.2
202
7.7
490
8.6
234
|
Verified
7.9
525
|
Verified
8.3
202
|
Verified
7.8
489
8.3
233
|
Verified
Generative AI
7.6
280
7.8
68
Functions
8.5
568
|
Verified
8.8
391
|
Verified
8.4
571
|
Verified
8.8
399
|
Verified
8.6
561
|
Verified
8.8
337
|
Verified
8.2
510
8.3
232
|
Verified
8.2
516
|
Verified
8.5
242
|
Verified
8.5
520
|
Verified
9.1
313
|
Verified
8.4
534
|
Verified
8.8
300
|
Verified
8.4
525
|
Verified
8.6
241
Agentic AI - Contact Center
7.9
144
6.7
10
8.3
144
7.8
10
8.2
143
7.1
11
8.1
142
6.7
10
Administrative
8.5
582
|
Verified
8.3
354
|
Verified
8.8
588
|
Verified
8.8
394
|
Verified
8.7
617
|
Verified
7.5
429
|
Verified
8.8
573
|
Verified
8.8
284
|
Verified
8.3
515
|
Verified
8.4
256
Responses
Not enough data
9.2
34
Not enough data
9.4
36
Not enough data
8.6
33
Automation - AI Agents
Not enough data
9.1
9
Not enough data
9.2
10
Not enough data
8.3
8
Not enough data
8.5
8
Not enough data
9.0
10
Platform
Not enough data
8.8
35
Not enough data
9.2
35
Not enough data
9.1
33
Autonomy - AI Agents
Not enough data
9.0
10
Not enough data
9.2
10
Not enough data
8.9
9
Not enough data
8.9
9
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
8.6
58
Not enough data
8.8
57
Not enough data
9.1
59
Not enough data
8.5
60
Not enough data
8.3
55
Platform
Not enough data
8.9
56
Not enough data
8.9
59
Not enough data
9.0
56
Not enough data
8.5
59
Not enough data
8.1
53
Not enough data
8.9
61
Not enough data
8.7
57
Generative AI
Not enough data
8.6
29
Not enough data
8.6
29
Workforce Management
8.7
110
|
Verified
8.7
171
8.7
105
|
Verified
8.6
161
8.6
95
|
Verified
8.5
152
8.7
101
|
Verified
8.2
150
8.8
106
8.0
118
Administration
8.8
115
|
Verified
8.1
144
8.9
113
|
Verified
8.5
163
8.8
118
|
Verified
8.4
170
8.5
107
|
Verified
7.9
143
8.7
100
|
Verified
8.5
152
Administration
Not enough data
9.2
25
Not enough data
8.9
24
Not enough data
9.2
23
Security
Not enough data
9.3
24
Not enough data
9.4
23
Messaging Channels
Not enough data
9.0
30
Not enough data
9.1
31
Not enough data
9.2
33
Not enough data
9.0
32
Administration
Not enough data
9.0
34
Not enough data
8.9
32
Not enough data
8.6
32
Not enough data
9.0
35
Platform
7.8
211
8.7
146
8.3
227
7.8
131
8.1
225
8.8
165
8.5
234
9.2
167
8.2
236
8.8
162
8.1
221
9.2
160
8.2
225
9.1
162
Generative AI
7.4
106
7.6
60
Workforce Management
8.8
230
8.9
153
8.7
230
8.8
150
Call Center Infrastructure (CCI)
8.7
21
6.9
8
8.9
21
7.3
8
9.1
20
5.8
8
8.7
20
5.6
8
Administrative
9.0
237
9.0
159
8.7
239
8.2
160
Customer Support
Not enough data
9.0
35
Not enough data
8.9
36
Not enough data
8.5
34
Automation
Not enough data
8.7
33
Not enough data
8.6
37
Not enough data
9.0
35
Artificial Intelligence
Not enough data
9.0
35
Not enough data
8.8
35
Not enough data
9.0
33
Generative AI
Not enough data
7.8
28
Not enough data
7.6
28
Not enough data
8.2
28
Communication
Not enough data
8.6
172
|
Verified
Not enough data
8.4
175
|
Verified
Not enough data
8.4
130
Not enough data
8.5
142
Not enough data
8.4
97
Internal Use
Not enough data
8.4
174
|
Verified
Not enough data
8.6
167
|
Verified
Not enough data
8.4
128
|
Verified
Not enough data
8.4
144
|
Verified
Not enough data
8.2
137
|
Verified
Not enough data
8.4
137
|
Verified
Generative AI
Not enough data
6.9(won by default)
13
Not enough data
7.2(won by default)
13
Process
Not enough data
8.3(won by default)
28
Not enough data
9.0(won by default)
31
Not enough data
8.7(won by default)
29
Channels
Not enough data
9.1(won by default)
32
Not enough data
8.9(won by default)
33
Not enough data
8.7(won by default)
34
Not enough data
9.7(won by default)
36
Not enough data
9.1(won by default)
33
Insight
Not enough data
9.3(won by default)
30
Not enough data
9.0(won by default)
35
Not enough data
8.9(won by default)
33
Not enough data
9.3(won by default)
30
Generative AI
7.9
37
7.5
27
Basic Communication - Cloud PBX
9.4
26
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
25
Not enough data
9.2
26
Not enough data
9.6
24
Not enough data
Advanced Features - Cloud PBX
9.5
25
Not enough data
9.4
26
Not enough data
9.4
26
Not enough data
8.5
25
Not enough data
Platform Basics - VoIP Providers
8.3
23
8.5
8
8.7
23
8.5
9
8.3
23
6.7
8
8.4
24
7.9
8
7.7
22
8.1
7
7.4
22
7.9
7
Basic Communication
8.9
227
|
Verified
9.6
64
6.5
136
7.6
45
7.1
156
|
Verified
8.4
52
6.3
129
8.3
46
7.3
146
|
Verified
8.8
53
8.0
160
|
Verified
8.7
54
Agentic AI - VoIP Providers
6.8
15
Not enough data
7.7
14
Not enough data
7.0
14
Not enough data
7.5
14
Not enough data
Access
8.0
155
8.1
54
8.0
169
|
Verified
7.9
47
8.3
178
|
Verified
7.8
48
Advanced Features
7.6
160
|
Verified
8.9
60
7.6
151
|
Verified
8.6
53
8.9
207
|
Verified
9.1
61
Voice Recognition - AI Voice Assistants
Not enough data
8.5
8
Speech Synthesis - AI Voice Assistants
Not enough data
9.0
8
Not enough data
8.5
8
Not enough data
8.8
8
Security and privacy - AI Voice Assistants
Not enough data
8.8
8
Compatibility - AI Voice Assistants
Not enough data
8.8
8
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.4
90
6.2
10
7.4
90
6.2
10
Calling
9.0
467
9.4
60
8.1
399
8.6
54
8.5
426
8.8
59
8.8
442
8.8
59
8.3
102
8.7
10
Contacts
8.1
418
8.6
57
8.0
392
8.5
56
8.2
403
8.4
54
Insights
8.4
417
8.5
55
8.4
407
8.9
57
8.3
384
8.5
57
7.2
346
8.1
52
7.5
351
8.1
51
8.0
95
8.1
9
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
8.9
42
Not enough data
9.2
46
|
Verified
Not enough data
9.1
51
|
Verified
Features
Not enough data
8.6
38
Not enough data
8.0
32
Not enough data
8.2
34
|
Verified
Not enough data
9.1
35
|
Verified
Not enough data
8.9
32
|
Verified
Not enough data
Feature Not Available
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.2
20
Not enough data
6.7
20
Not enough data
7.1
20
Not enough data
7.0
19
Not enough data
7.6
19
Customer Interaction Automation - AI Customer Support Agents
Not enough data
6.9
18
Not enough data
7.6
19
Not enough data
8.1
19
Not enough data
7.7
19
Automation
Not enough data
8.2
20
Not enough data
8.2
19
Not enough data
7.5
19
Autonomy
Not enough data
6.6
22
Not enough data
6.7
21
Not enough data
7.1
21
Not enough data
7.2
20
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CloudTalk and Genesys Cloud CX are categorized as Speech Analytics, Auto Dialer, Outbound Call Tracking, VoIP Providers, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, and Contact Center Quality Assurance
Unique Categories
CloudTalk is categorized as Cloud PBX Platforms
Genesys Cloud CX is categorized as AI Voice Assistants, Genesys AppFoundry Marketplace, UCaaS Platforms, Conversational Marketing, Social Customer Service, Live Chat, Proactive Notification, AI Customer Support Agents, AI Agents For Business Operations, Chatbots, Customer Service Automation, and Co-Browsing
Reviews
Reviewers' Company Size
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Genesys Cloud CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.8%
Information Technology and Services
9.4%
Marketing and Advertising
5.7%
Financial Services
5.0%
Education Management
4.7%
Other
65.4%
Information Technology and Services
10.8%
Financial Services
10.4%
Telecommunications
5.7%
Consumer Services
5.1%
Insurance
4.6%
Other
63.4%
Alternatives
Discussions
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
How can you cancel your subscription? I haven't saw anything displayed
1 Comment
DC
Hey Marian,
cancellation can be done by reaching out to CloudTalk's support team. We are also working on imlementing a self-cancel option to make it even...Read more
Anyone integrated PureCloud with custom CRM?
5 Comments
AC
We have integrated it with our home grown CRM (called Bond) and integrated it with Zendesk and Salesforce. We do automatic CRM screen pops (of the customers...Read more
how do i reschedule emails or put them on hold?
5 Comments
MG
Using states and wait feature in Architect Read more
Whatbis the best way to review data regarding blended agent stats
2 Comments
MG
To get agents status data go to reports tab, new, and chiíes the i e to agents status. Read more
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