Compare CloudTalk and Genesys Cloud CX 
At a Glance
Market Segments
Small-Business (63.6% of reviews)
Mid-Market (46.4% of reviews)
Entry-Level Pricing
$19.00 1 User Per Year
No pricing available
CloudTalk
Star Rating
(1,744)4.4 out of 5
Market Segments
Small-Business (63.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansGenesys Cloud CX
Star Rating
(1,528)4.4 out of 5
Market Segments
Mid-Market (46.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Genesys Cloud CXSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Genesys Cloud CX excels in customization, allowing organizations to tailor call flows and routing to their specific needs. Users appreciate the flexibility it offers, which is particularly beneficial for complex workflows.
- Users say that CloudTalk stands out for its intuitive interface and ease of use. Many find the platform clean and straightforward, making it easy for agents to onboard quickly and access essential features like call tracking and performance dashboards.
- According to verified reviews, Genesys Cloud CX is praised for its advanced AI-powered automation capabilities. Users highlight how these features can take actions across systems, enhancing operational efficiency beyond just answering queries.
- Reviewers mention that CloudTalk's quick deployment is a significant advantage over traditional call center systems. The platform's ability to provide clear visibility into call activity and performance is frequently noted as a key benefit for teams looking to optimize their operations.
- G2 reviewers report that while Genesys Cloud CX has a strong focus on agent-friendly improvements, some users have experienced challenges with configuration, indicating that it may require a steeper learning curve for new users compared to CloudTalk.
- Users say that CloudTalk's emotional tracking feature adds a unique layer of insight into customer interactions, which is particularly valuable for teams focused on enhancing customer experience and understanding call dynamics.
Pricing
Entry-Level Pricing
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
Genesys Cloud CX
No pricing availableFree Trial
CloudTalk
Free Trial is available
Genesys Cloud CX
Free Trial is available
Ratings
Meets Requirements
8.7
1,504
8.6
1,060
Ease of Use
9.1
1,533
8.9
1,095
Ease of Setup
8.9
1,143
8.4
653
Ease of Admin
8.9
633
8.5
602
Quality of Support
8.8
1,366
8.2
1,016
Has the product been a good partner in doing business?
8.9
634
8.5
595
Product Direction (% positive)
8.8
1,455
8.7
964
Features by Category
Messenger
Not enough data
8.8
23
Not enough data
9.1
26
Not enough data
9.1
25
Not enough data
8.5
25
Channels
Not enough data
9.0
24
Not enough data
9.1
23
Not enough data
9.2
22
Not enough data
8.9
21
Not enough data
9.2
20
Customers
Not enough data
8.9
27
Not enough data
8.6
24
Not enough data
9.1
25
Not enough data
8.7
23
Not enough data
9.2
24
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
8.6
232
|
Verified
8.9
144
8.5
224
|
Verified
8.9
128
8.4
23
9.2
6
Agent Tools
8.1
204
|
Verified
8.6
124
8.2
210
|
Verified
8.7
138
8.9
238
|
Verified
9.2
162
Automation
8.3
201
|
Verified
8.6
121
8.3
197
|
Verified
9.2
147
8.2
198
|
Verified
8.7
108
Agentic AI - Auto Dialer
6.9
20
9.2
6
7.8
21
8.6
6
AI Capabilities - Auto Dialer
7.9
19
Not enough data
8.1
18
Not enough data
7.6
19
8.7
5
Quality Assurance
9.1
79
8.8
159
9.0
76
8.6
149
9.1
81
7.8
160
Engagement
8.7
77
8.5
139
9.2
89
8.2
159
8.7
76
8.2
148
Performance
9.0
80
8.5
154
9.1
81
8.9
152
Generative AI
8.6
22
7.1
33
8.6
32
7.5
33
Channels
9.0
706
|
Verified
9.1
353
|
Verified
7.8
506
8.3
208
7.6
489
8.6
239
|
Verified
7.9
531
|
Verified
8.3
205
|
Verified
7.8
489
8.3
238
|
Verified
Generative AI
7.6
280
7.9
69
Functions
8.5
575
|
Verified
8.8
394
|
Verified
8.4
572
|
Verified
8.8
402
|
Verified
8.6
565
|
Verified
8.8
340
|
Verified
8.2
517
8.3
234
|
Verified
8.2
523
|
Verified
8.5
243
|
Verified
8.5
523
|
Verified
9.1
316
|
Verified
8.4
534
|
Verified
8.8
303
|
Verified
8.4
526
|
Verified
8.6
244
Agentic AI - Contact Center
7.8
143
6.7
10
8.4
164
8.0
11
8.2
143
7.4
12
8.1
141
6.7
10
Administrative
8.5
587
|
Verified
8.3
356
|
Verified
8.8
591
|
Verified
8.8
401
|
Verified
8.7
641
|
Verified
7.6
438
|
Verified
8.8
592
|
Verified
8.8
287
|
Verified
8.3
515
|
Verified
8.5
261
Responses
Not enough data
9.2
34
Not enough data
9.4
36
Not enough data
8.6
33
Automation - AI Agents
Not enough data
9.1
9
Not enough data
9.2
10
Not enough data
8.3
8
Not enough data
8.5
8
Not enough data
9.0
10
Platform
Not enough data
8.8
35
Not enough data
9.3
36
Not enough data
9.1
33
Autonomy - AI Agents
Not enough data
9.0
10
Not enough data
9.2
10
Not enough data
8.9
9
Not enough data
8.9
9
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
8.6
59
Not enough data
8.8
58
Not enough data
9.1
60
Not enough data
8.5
60
Not enough data
8.3
55
Platform
Not enough data
8.9
58
Not enough data
8.8
63
Not enough data
9.0
56
Not enough data
8.6
61
Not enough data
8.1
53
Not enough data
8.9
61
Not enough data
8.7
57
Generative AI
Not enough data
8.6
29
Not enough data
8.6
29
Workforce Management
8.7
110
|
Verified
8.7
172
8.7
104
|
Verified
8.6
163
8.6
94
|
Verified
8.5
153
8.7
100
|
Verified
8.2
151
8.7
106
8.0
119
Administration
8.8
115
|
Verified
8.1
145
8.9
112
|
Verified
8.5
164
8.8
117
|
Verified
8.4
172
8.4
106
|
Verified
8.0
145
8.7
99
|
Verified
8.5
153
Administration
Not enough data
9.2
25
Not enough data
8.9
24
Not enough data
9.2
23
Security
Not enough data
9.3
24
Not enough data
9.4
23
Messaging Channels
Not enough data
9.0
31
Not enough data
9.2
32
Not enough data
9.2
34
Not enough data
9.0
33
Administration
Not enough data
9.0
35
Not enough data
8.9
33
Not enough data
8.7
33
Not enough data
9.0
36
Platform
7.8
210
8.7
150
8.3
227
7.8
132
8.1
224
8.9
167
8.5
234
9.2
169
8.2
235
8.8
164
8.1
222
9.2
161
8.2
224
9.1
163
Generative AI
7.4
105
7.6
60
Workforce Management
8.8
231
8.9
154
8.6
229
8.8
151
Call Center Infrastructure (CCI)
8.6
20
6.9
8
9.0
20
7.3
8
9.2
19
5.8
8
8.7
19
5.6
8
Administrative
9.0
237
9.0
160
8.7
239
8.2
163
Customer Support
Not enough data
9.0
35
Not enough data
8.9
36
Not enough data
8.5
34
Automation
Not enough data
8.7
33
Not enough data
8.6
37
Not enough data
9.1
36
Artificial Intelligence
Not enough data
9.0
35
Not enough data
8.8
35
Not enough data
9.0
33
Generative AI
Not enough data
7.8
28
Not enough data
7.6
28
Not enough data
8.2
28
Communication
Not enough data
8.6
176
|
Verified
Not enough data
8.5
178
|
Verified
Not enough data
8.4
131
Not enough data
8.5
145
Not enough data
8.4
97
Internal Use
Not enough data
8.4
175
|
Verified
Not enough data
8.7
168
|
Verified
Not enough data
8.4
129
|
Verified
Not enough data
8.4
145
|
Verified
Not enough data
8.3
141
|
Verified
Not enough data
8.4
137
|
Verified
Generative AI
Not enough data
6.9(won by default)
13
Not enough data
7.2(won by default)
13
Process
Not enough data
8.3(won by default)
28
Not enough data
9.0(won by default)
31
Not enough data
8.7(won by default)
29
Channels
Not enough data
8.9(won by default)
33
Not enough data
8.9(won by default)
34
Not enough data
8.8(won by default)
35
Not enough data
9.7(won by default)
37
Not enough data
9.1(won by default)
33
Insight
Not enough data
9.3(won by default)
30
Not enough data
9.0(won by default)
37
Not enough data
8.9(won by default)
33
Not enough data
9.4(won by default)
31
Generative AI
8.0
36
7.5
27
Basic Communication - Cloud PBX
9.4
28
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
26
Not enough data
9.2
26
Not enough data
9.6
24
Not enough data
Advanced Features - Cloud PBX
9.5
25
Not enough data
9.4
28
Not enough data
9.4
26
Not enough data
8.5
25
Not enough data
Platform Basics - VoIP Providers
8.3
23
8.5
8
8.7
23
8.5
9
8.3
23
6.7
8
8.4
28
7.6
9
7.7
22
8.1
7
7.4
22
7.9
7
Basic Communication
9.0
239
|
Verified
9.6
64
6.5
137
7.5
44
7.1
157
|
Verified
8.4
52
6.3
129
8.3
46
7.3
146
|
Verified
8.8
53
8.0
160
|
Verified
8.7
54
Agentic AI - VoIP Providers
6.8
15
Not enough data
7.7
14
Not enough data
7.0
14
Not enough data
7.5
14
Not enough data
Access
8.0
155
8.1
54
8.0
170
|
Verified
7.9
47
8.3
178
|
Verified
7.8
48
Advanced Features
7.6
160
|
Verified
8.9
60
7.6
152
|
Verified
8.6
53
8.9
210
|
Verified
9.1
61
Voice Recognition - AI Voice Assistants
Not enough data
8.5
8
Speech Synthesis - AI Voice Assistants
Not enough data
9.0
8
Not enough data
8.5
8
Not enough data
8.8
8
Security and privacy - AI Voice Assistants
Not enough data
8.8
8
Compatibility - AI Voice Assistants
Not enough data
8.8
8
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.4
88
6.2
10
7.4
88
6.2
10
Calling
9.0
478
9.4
61
8.1
398
8.6
54
8.5
427
8.8
60
8.8
451
8.8
60
8.3
105
8.8
11
Contacts
8.1
417
8.6
57
8.0
391
8.5
56
8.2
403
8.4
54
Insights
8.4
422
8.5
55
8.4
407
8.9
57
8.3
382
8.5
57
7.2
344
8.1
52
7.5
350
8.1
51
8.0
95
8.1
9
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
8.9
43
Not enough data
9.3
47
|
Verified
Not enough data
9.1
52
|
Verified
Features
Not enough data
8.6
39
Not enough data
8.1
33
Not enough data
8.2
35
|
Verified
Not enough data
9.2
36
|
Verified
Not enough data
8.9
33
|
Verified
Not enough data
Feature Not Available
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.2
20
Not enough data
7.0
22
Not enough data
7.1
20
Not enough data
7.2
20
Not enough data
7.5
20
Customer Interaction Automation - AI Customer Support Agents
Not enough data
6.9
18
Not enough data
7.6
19
Not enough data
8.2
20
Not enough data
8.2
24
Automation
Not enough data
8.5
25
Not enough data
8.3
20
Not enough data
7.5
19
Autonomy
Not enough data
6.6
22
Not enough data
6.7
21
Not enough data
7.1
21
Not enough data
7.2
20
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
CloudTalk and Genesys Cloud CX are categorized as Speech Analytics, Auto Dialer, Outbound Call Tracking, VoIP Providers, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, and Contact Center Quality Assurance
Unique Categories
CloudTalk is categorized as Cloud PBX Platforms
Genesys Cloud CX is categorized as Social Customer Service, Proactive Notification, AI Customer Support Agents, AI Voice Assistants, AI Agents For Business Operations, Chatbots, Customer Service Automation, Co-Browsing, Genesys AppFoundry Marketplace, UCaaS Platforms, Conversational Marketing, and Live Chat
Reviews
Reviewers' Company Size
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Genesys Cloud CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.2%
Information Technology and Services
9.3%
Marketing and Advertising
6.1%
Financial Services
5.1%
Education Management
4.4%
Other
65.0%
Information Technology and Services
10.9%
Financial Services
10.2%
Telecommunications
5.8%
Consumer Services
5.1%
Accounting
4.6%
Other
63.4%
Alternatives
Discussions
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.
1 Comment
Official Response from CloudTalk
Hi Manoj!
In order to set the integration right it is sufficient to follow this article:...Read more
Anyone integrated PureCloud with custom CRM?
5 Comments
AC
We have integrated it with our home grown CRM (called Bond) and integrated it with Zendesk and Salesforce. We do automatic CRM screen pops (of the customers...Read more
how do i reschedule emails or put them on hold?
5 Comments
MG
Using states and wait feature in Architect Read more
Whatbis the best way to review data regarding blended agent stats
2 Comments
MG
To get agents status data go to reports tab, new, and chiíes the i e to agents status. Read more
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