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At a Glance
Market Segments
Small-Business (62.8% of reviews)
Small-Business (78.4% of reviews)
Entry-Level Pricing
$19.00 1 User Per Year
No pricing available
CloudTalk
Star Rating
(1,633)4.4 out of 5
Market Segments
Small-Business (62.8% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User Per Year
Free Trial is available
Browse all 4 pricing plansCrexendo
Star Rating
(324)4.9 out of 5
Market Segments
Small-Business (78.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CrexendoSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Crexendo excels in customer support, with users highlighting the helpfulness of their staff. One user mentioned, "So far, the support staff has been very helpful," indicating a strong commitment to customer service that can be crucial for small businesses.
- Users say that CloudTalk offers robust automation features, particularly the "Smart Dialer" and "Power Dialer," which streamline workflows and help eliminate data silos. This functionality is especially appreciated by users looking to enhance productivity in their daily operations.
- Reviewers mention that Crexendo provides a superior user experience with its intuitive setup process, scoring high in ease of use and setup. Users have noted that it is "far superior than other phone services our organization has used," which can be a significant advantage for teams needing quick onboarding.
- According to verified reviews, CloudTalk is recognized for its excellent connection rates across various regions, making it a reliable choice for businesses with international communication needs. Users have praised the "smooth, flexible, and stable" service, which is essential for maintaining effective communication.
- G2 reviewers highlight that while Crexendo has a smaller market presence, it shines in meeting specific business requirements, with a high satisfaction score in this area. Users appreciate that the product has been a good partner in doing business, reflecting its alignment with user needs.
- Users report that CloudTalk, despite having a lower overall satisfaction score, still provides a solid experience with its features, though some users have expressed a desire for improvements in areas like video calls and screen sharing. This indicates that while it has strengths, there are still opportunities for enhancement.
Pricing
Entry-Level Pricing
CloudTalk
Lite
$19.00
1 User Per Year
Perfect plan to get started with CloudTalk
- Unlimited Calls Across the US 🇺🇸 and Canada 🇨🇦
- Business SMS
- International numbers (160+ countries)
Crexendo
No pricing availableFree Trial
CloudTalk
Free Trial is available
Crexendo
No trial information availableRatings
Meets Requirements
8.7
1,397
9.8
263
Ease of Use
9.1
1,425
9.7
268
Ease of Setup
8.9
1,038
9.5
227
Ease of Admin
8.9
606
9.5
189
Quality of Support
8.8
1,266
9.8
267
Has the product been a good partner in doing business?
8.9
607
9.8
193
Product Direction (% positive)
8.8
1,359
9.7
260
Features by Category
Dialing Options
8.6
232
|
Verified
Not enough data
8.5
224
|
Verified
Not enough data
8.4
23
Not enough data
Agent Tools
8.1
204
|
Verified
Not enough data
8.2
210
|
Verified
Not enough data
8.9
236
|
Verified
Not enough data
Automation
8.3
200
|
Verified
Not enough data
8.3
196
|
Verified
Not enough data
8.2
198
|
Verified
Not enough data
Agentic AI - Auto Dialer
6.9
20
Not enough data
7.8
20
Not enough data
AI Capabilities - Auto Dialer
7.9
19
Not enough data
8.1
18
Not enough data
7.6
19
Not enough data
Channels
Not enough data
9.2
69
Not enough data
9.3
69
Not enough data
Feature Not Available
Design
Not enough data
9.5
70
Not enough data
8.8
65
Not enough data
9.4
77
Not enough data
9.6
79
Not enough data
9.7
74
Generative AI
Not enough data
8.8
30
Not enough data
8.8
30
Quality Assurance
9.1
79
Not enough data
9.0
76
Not enough data
9.1
81
Not enough data
Engagement
8.7
77
Not enough data
9.2
87
Not enough data
8.7
76
Not enough data
Performance
8.9
78
Not enough data
9.1
81
Not enough data
Generative AI
8.6
22
Not enough data
8.6
32
Not enough data
Channels
8.9
637
|
Verified
Not enough data
7.8
506
Not enough data
7.6
489
Not enough data
7.9
525
|
Verified
Not enough data
7.8
488
Not enough data
Generative AI
7.6
279
Not enough data
Functions
8.5
571
|
Verified
Not enough data
8.4
573
|
Verified
Not enough data
8.6
562
|
Verified
Not enough data
8.2
510
Not enough data
8.2
515
|
Verified
Not enough data
8.5
519
|
Verified
Not enough data
8.4
534
|
Verified
Not enough data
8.4
525
|
Verified
Not enough data
Agentic AI - Contact Center
7.8
143
Not enough data
8.4
147
Not enough data
8.2
142
Not enough data
8.1
141
Not enough data
Administrative
8.5
581
|
Verified
Not enough data
8.8
587
|
Verified
Not enough data
8.7
621
|
Verified
Not enough data
8.8
577
|
Verified
Not enough data
8.3
514
|
Verified
Not enough data
Workforce Management
8.7
110
|
Verified
Not enough data
8.7
104
|
Verified
Not enough data
8.6
94
|
Verified
Not enough data
8.7
100
|
Verified
Not enough data
8.7
106
Not enough data
Administration
8.8
115
|
Verified
Not enough data
8.9
112
|
Verified
Not enough data
8.8
117
|
Verified
Not enough data
8.4
106
|
Verified
Not enough data
8.7
99
|
Verified
Not enough data
Platform
7.8
211
Not enough data
8.3
227
Not enough data
8.1
225
Not enough data
8.5
234
Not enough data
8.2
236
Not enough data
8.1
221
Not enough data
8.2
225
Not enough data
Generative AI
7.4
106
Not enough data
Workforce Management
8.8
230
Not enough data
8.7
230
Not enough data
Call Center Infrastructure (CCI)
8.7
21
Not enough data
8.9
21
Not enough data
9.1
20
Not enough data
8.7
20
Not enough data
Administrative
9.0
237
Not enough data
8.7
239
Not enough data
Generative AI
7.9
37
Not enough data
Basic Communication - Cloud PBX
9.4
26
Not enough data
9.6
26
Not enough data
9.7
26
Not enough data
9.3
25
Not enough data
9.2
26
Not enough data
9.6
24
Not enough data
Advanced Features - Cloud PBX
9.5
25
Not enough data
9.4
26
Not enough data
9.4
26
Not enough data
8.5
25
Not enough data
Platform Basics - VoIP Providers
8.3
23
8.7
36
8.7
23
9.7
43
8.3
23
8.9
41
8.4
25
8.5
39
7.7
22
9.2
34
7.4
22
8.9
35
Basic Communication
8.9
228
|
Verified
9.8
210
6.5
136
8.5
147
7.1
156
|
Verified
8.7
152
6.3
129
8.3
137
7.3
146
|
Verified
9.3
162
8.0
160
|
Verified
9.7
190
Agentic AI - VoIP Providers
6.8
15
7.6
22
7.7
14
7.9
22
7.0
14
7.9
22
7.5
14
7.6
22
Access
8.0
155
8.6
132
8.0
169
|
Verified
8.8
134
8.3
178
|
Verified
Feature Not Available
Advanced Features
7.6
160
|
Verified
9.1
174
7.6
151
|
Verified
9.4
188
8.9
207
|
Verified
9.6
190
Agentic AI - Outbound Call Tracking
7.4
89
Not enough data
7.4
89
Not enough data
Calling
9.0
466
Not enough data
8.1
398
Not enough data
8.5
425
Not enough data
8.8
442
Not enough data
8.2
101
Not enough data
Contacts
8.1
417
Not enough data
8.0
391
Not enough data
8.2
402
Not enough data
Insights
8.4
416
Not enough data
8.4
406
Not enough data
8.3
383
Not enough data
7.1
345
Not enough data
7.5
350
Not enough data
7.9
94
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
10.0
17
Not enough data
10.0
19
Not enough data
9.9
17
Features
Not enough data
10.0
21
Not enough data
10.0
18
Not enough data
9.1
15
Not enough data
9.5
16
Not enough data
9.4
14
Not enough data
9.0
13
Categories
Categories
Shared Categories
CloudTalk and Crexendo are categorized as VoIP Providers and Contact Center
Unique Categories
CloudTalk is categorized as Speech Analytics, Auto Dialer, Outbound Call Tracking, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center Quality Assurance, and Cloud PBX Platforms
Crexendo is categorized as UCaaS Platforms and Customer Communications Management
Reviews
Reviewers' Company Size
CloudTalk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Crexendo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.8%
Information Technology and Services
9.4%
Marketing and Advertising
5.8%
Financial Services
5.0%
Education Management
4.6%
Other
65.3%
Non-Profit Organization Management
8.3%
Construction
7.3%
Hospital & Health Care
5.4%
Automotive
4.4%
Accounting
3.8%
Other
70.8%
Discussions
What is CloudTalk used for?
3 Comments
MV
Cloudtalk is platform to make calls all over the world, create and track reports Read more
What is CloudTalk used for?
2 Comments
CD
For telephone communications between the company and clients or potential clients. It is useful for incoming calls, as well as outgoing calls.Read more
I want sync my HubSpot data with its language property to mapped to the custom field of Contacts in Cloudtalk.
1 Comment
Official Response from CloudTalk
Hi Manoj!
In order to set the integration right it is sufficient to follow this article:...Read more
What is Crexendo used for?
2 Comments
MP
They are a Business Telephone Provider, that offer Business Desk phones, mobile apps and facetime meeting services.Read more
Crexendo has no more discussions with answers
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