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Alchemer Survey
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At a Glance
Market Segments
Mid-Market (48.3% of reviews)
Mid-Market (48.1% of reviews)
Entry-Level Pricing
$635.00
Starting at $1,250.00 Per Month
Click
Star Rating
(305)4.0 out of 5
Market Segments
Mid-Market (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
$635.00
Browse all 3 pricing plansSalesforce Marketing Cloud
Star Rating
(4,432)4.0 out of 5
Market Segments
Mid-Market (48.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $1,250.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Marketing Cloud excels in multi-channel campaign management, with users praising its ability to create coordinated activities across emails and social media. This capability is highlighted as a significant advantage for businesses looking to enhance their marketing strategies.
- Users say that Click offers a customizable experience that allows teams to tailor the platform to their specific needs. Reviewers appreciate the simplicity and impact of the solutions provided, making it a great fit for teams seeking flexibility in their marketing tools.
- According to verified reviews, Salesforce Marketing Cloud has a strong reputation for data-driven personalization, with users noting its powerful segmentation features that enhance customer engagement. This is particularly beneficial for businesses focused on CRM-driven marketing efforts.
- Reviewers mention that Click's ease of use is a standout feature, with many users finding the platform intuitive and easy to learn. This user-friendly approach helps teams quickly adapt and integrate Click into their daily operations.
- G2 reviewers highlight that while Salesforce Marketing Cloud has a robust feature set, some users experience challenges with implementation and setup. This can be a hurdle for teams that require a more straightforward onboarding process.
- Users report that Click's collaborative culture and focus on impactful solutions contribute to a positive user experience, making it a preferred choice for teams that value teamwork and simplicity in their marketing efforts.
Pricing
Entry-Level Pricing
Click
Base
$635.00
- Unlimited Users
- Unlimited Contacts
- Email Volume - starting at 50,000 per year included
Salesforce Marketing Cloud
Pro
Starting at $1,250.00
Per Month
Personalized marketing automation with email solutions
- Email Marketing
- Content Creation
- Integration with Salesforce Sales Cloud
Free Trial
Click
No trial information availableSalesforce Marketing Cloud
No trial information availableRatings
Meets Requirements
8.1
239
8.2
3,270
Ease of Use
7.6
242
7.6
3,447
Ease of Setup
7.6
146
7.3
1,936
Ease of Admin
7.8
129
7.8
1,710
Quality of Support
8.0
237
7.7
3,084
Has the product been a good partner in doing business?
8.0
130
8.0
1,675
Product Direction (% positive)
7.9
231
7.5
3,163
Features by Category
Email Marketing
8.2
157
|
Verified
7.9
1171
8.5
156
|
Verified
8.4
1167
8.2
152
|
Verified
8.1
1150
7.9
137
|
Verified
8.2
1066
Online Marketing
7.3
134
|
Verified
7.4
1062
7.2
126
|
Verified
7.4
888
7.5
121
|
Verified
7.5
841
7.3
124
|
Verified
7.2
917
7.4
112
|
Verified
7.3
854
Lead Management
7.7
122
|
Verified
8.0
1032
7.4
117
|
Verified
7.6
995
7.8
126
|
Verified
8.0
1044
7.3
117
|
Verified
7.9
1025
8.0
112
|
Verified
8.1
1024
7.2
113
|
Verified
7.8
964
7.5
107
|
Verified
7.9
923
8.3
126
|
Verified
8.3
1033
Campaign Management
7.5
106
|
Verified
7.6
875
7.6
114
|
Verified
7.6
771
7.0
80
|
Verified
7.1
669
6.9
66
6.7
201
Social
7.0
69
|
Verified
6.3
376
7.0
78
|
Verified
6.6
566
6.9
68
|
Verified
6.8
215
7.1
72
|
Verified
7.0
203
6.7
64
|
Verified
6.9
177
Reporting & Analytics
7.8
140
|
Verified
7.4
1066
7.6
116
|
Verified
6.9
892
7.0
90
|
Verified
6.5
770
6.7
87
|
Verified
6.5
716
6.8
85
6.5
703
Platform
7.7
102
|
Verified
6.9
629
8.0
100
|
Verified
7.8
187
8.3
105
|
Verified
8.0
676
7.6
74
|
Verified
7.4
168
7.6
90
|
Verified
7.3
128
7.7
107
|
Verified
8.0
669
7.5
77
|
Verified
7.8
139
Agentic AI - Marketing Automation
Not enough data
6.9
8
Not enough data
6.5
9
Not enough data
6.7
10
Not enough data
6.5
8
Not enough data
5.8
8
Not enough data
7.1
8
Integration
7.6
99
|
Verified
8.0
667
7.8
86
|
Verified
7.7
533
7.2
77
|
Verified
7.4
496
Administration
7.9
38
Not enough data
6.9
36
Not enough data
7.0
35
Not enough data
7.6
35
Not enough data
7.4
29
Not enough data
7.4
28
Not enough data
Integrations
7.2
24
Not enough data
7.0
25
Not enough data
7.3
22
Not enough data
7.5
29
Not enough data
Platform
7.4
27
Not enough data
7.5
27
Not enough data
7.2
24
Not enough data
7.4
29
Not enough data
7.3
25
Not enough data
8.0
36
Not enough data
7.5
31
Not enough data
8.2
33
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaigns
Not enough data
9.3
29
Not enough data
9.2
28
Not enough data
9.1
29
Not enough data
9.1
27
Not enough data
9.3
29
Analytics
Not enough data
9.2
28
Not enough data
9.3
27
Optimization
Not enough data
9.0
27
Not enough data
9.5
28
Not enough data
9.4
27
Not enough data
8.9
28
Agentic AI - Push Notification
Not enough data
8.7
5
Not enough data
9.3
5
Not enough data
9.0
5
Segmentation
Not enough data
9.0
38
Not enough data
8.5
41
Targeting
Not enough data
9.2
42
Not enough data
9.0
41
Triggered Content
Not enough data
8.6
27
Not enough data
8.3
22
Not enough data
8.9
33
Personalized Content
Not enough data
8.8
32
Not enough data
8.9
25
Not enough data
8.9
40
Agentic AI - Personalization Engines
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Text Messaging
Not enough data
9.1
30
Not enough data
8.8
29
Not enough data
8.9
28
Not enough data
8.7
29
Not enough data
8.9
29
Not enough data
8.6
30
Not enough data
9.1
30
Not enough data
8.9
30
SMS Platform
Not enough data
9.0
28
Not enough data
9.3
29
Not enough data
8.4
30
Not enough data
7.9
30
Not enough data
8.5
27
Not enough data
8.7
30
Agentic AI - SMS Marketing
Not enough data
8.7
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
9.3
5
Platform Basics
Not enough data
8.3
106
Not enough data
8.3
106
Not enough data
8.4
103
Not enough data
8.4
86
Not enough data
8.5
86
Agentic AI - Customer Journey Mapping
Not enough data
8.3
12
Attribution Modeling
Not enough data
8.4
31
Not enough data
8.9
29
Not enough data
8.7
23
Not enough data
8.3
26
Not enough data
8.7
27
Not enough data
8.4
30
Agentic AI - Attribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Marketing
Not enough data
8.5
39
Not enough data
8.3
27
Not enough data
8.5
33
Not enough data
8.2
37
Reporting
Not enough data
7.8
41
Not enough data
7.6
39
Not enough data
7.6
40
Content & Collaboration
8.8(won by default)
24
Not enough data
8.5(won by default)
25
Not enough data
8.5(won by default)
21
Not enough data
8.0(won by default)
23
Not enough data
8.7(won by default)
25
Not enough data
8.7(won by default)
25
Not enough data
Social Management
8.3(won by default)
24
Not enough data
8.8(won by default)
27
Not enough data
8.5(won by default)
25
Not enough data
8.3(won by default)
24
Not enough data
8.2(won by default)
19
Not enough data
8.4(won by default)
24
Not enough data
8.6(won by default)
7
Not enough data
Agentic AI - Social Media Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
7.9
42
Not enough data
8.0
44
Platform Data
Not enough data
7.7
49
Not enough data
7.4
45
Not enough data
7.8
47
Not enough data
7.9
44
Platform Additional Functionality
Not enough data
8.7
47
Not enough data
8.0
41
Not enough data
8.5
43
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Page Customization
Not enough data
7.6
46
Not enough data
7.8
47
Not enough data
7.8
46
Not enough data
8.0
43
Page Optimization
Not enough data
8.0
42
Not enough data
7.5
39
Not enough data
7.8
44
Not enough data
7.4
36
Integrations
Not enough data
7.9
35
Not enough data
7.9
46
Not enough data
8.0
40
Generative AI
Not enough data
7.9
11
Agentic AI - Landing Page Builders
Not enough data
Not enough data
Lead Monitoring
Not enough data
8.2
47
Not enough data
8.0
46
Not enough data
7.8
45
Agentic AI - Lead Capture
Not enough data
Not enough data
Not enough data
Not enough data
Data Capture
Not enough data
7.5
44
Not enough data
7.8
46
Not enough data
7.0
42
Not enough data
7.5
46
Analytics
Not enough data
7.7
45
Not enough data
7.5
48
Customization
Not enough data
7.7
48
Not enough data
8.0
47
Not enough data
7.7
45
Not enough data
8.1
45
Survey Management
8.3
39
Not enough data
8.0
38
Not enough data
7.8
39
Not enough data
8.2
38
Not enough data
Survey Customization
7.8
34
Not enough data
7.6
36
Not enough data
7.5
35
Not enough data
6.9
31
Not enough data
Survey Insights
8.2
36
Not enough data
8.0
32
Not enough data
8.2
38
Not enough data
7.8
37
Not enough data
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Loyalty Experience
Not enough data
9.2
13
Not enough data
9.4
12
Not enough data
9.2
12
Not enough data
9.7
13
Not enough data
8.5
12
Not enough data
9.2
12
Loyalty Platform
Not enough data
9.2
14
Not enough data
9.6
14
Not enough data
9.5
13
Not enough data
8.8
13
Not enough data
9.2
12
Agentic AI - Loyalty Management
Not enough data
8.9
6
Not enough data
9.4
6
Not enough data
10.0
6
Not enough data
9.2
6
Computing
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
8.1
6
Experimental Design
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
7.7
5
Analytics
Not enough data
7.7
5
Not enough data
8.7
5
Agentic AI - A/B Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Visitor Identification
Not enough data
Not enough data
Agentic AI - Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
8.7
46
Not enough data
9.1
46
Not enough data
8.3
39
Not enough data
9.1
37
Campaigns
Not enough data
8.7
44
Not enough data
9.0
43
Not enough data
8.8
44
Not enough data
8.8
42
Not enough data
9.4
37
Not enough data
9.1
37
Engagement
Not enough data
8.4
42
Platform
Not enough data
8.9
42
Not enough data
8.8
43
Not enough data
8.6
43
Agentic AI - Mobile Marketing
Not enough data
8.1
6
Not enough data
8.1
6
Not enough data
8.1
6
Not enough data
7.8
6
Not enough data
8.1
6
Not enough data
8.3
6
Marketing Operations
7.8
41
8.0
92
8.1
55
8.5
107
8.3
44
8.0
98
8.4
46
8.7
105
7.6
39
7.5
76
7.6
37
7.9
69
Campaign Activity
8.3
52
8.6
100
8.4
54
8.6
114
7.6
45
8.3
89
7.9
46
8.4
102
7.7
45
8.1
92
7.8
43
7.9
73
Agentic AI - Marketing Analytics
Not enough data
8.3
5
Not enough data
8.0
5
Not enough data
8.0
5
Categories
Categories
Shared Categories
Click and Salesforce Marketing Cloud are categorized as Marketing Analytics and Marketing Automation
Unique Categories
Click is categorized as Visitor Identification, Social Media Management, Survey, and Transactional Email
Salesforce Marketing Cloud is categorized as Mobile Marketing, A/B Testing, SMS Marketing, Push Notification, Customer Journey Mapping, Attribution, Conversational Marketing, Customer Journey Analytics, Landing Page Builders, Lead Capture, Loyalty Management, Personalization, and Personalization Engines
Reviews
Reviewers' Company Size
Click
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Marketing Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
15.4%
Computer Software
12.2%
Marketing and Advertising
7.3%
Non-Profit Organization Management
3.8%
Financial Services
3.8%
Other
57.3%
Computer Software
13.6%
Marketing and Advertising
12.7%
Information Technology and Services
10.3%
Financial Services
4.6%
Internet
3.5%
Other
55.4%
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