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Compare Caplena and Qualtrics Customer Experience 
Featured Products
At a Glance
Market Segments
Mid-Market (50.0% of reviews)
Enterprise (51.5% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Caplena
Star Rating
(47)4.5 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about CaplenaQualtrics Customer Experience
Star Rating
(746)4.3 out of 5
Market Segments
Enterprise (51.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Qualtrics Customer Experience excels in providing a comprehensive platform for capturing customer feedback across various channels. Users appreciate its ability to integrate data from emails, surveys, SMS, websites, and social media, making it a versatile tool for gathering insights.
- Users say that Caplena stands out for its exceptional customer support, with many highlighting the quick response times from the support team. The live chat feature is particularly praised, allowing users to get immediate assistance when needed, which enhances the overall user experience.
- Reviewers mention that while Qualtrics offers a wide range of features, some users find the platform's setup process to be less intuitive compared to Caplena. In contrast, Caplena is noted for its straightforward interface and ease of use, making it accessible for users who may not be as tech-savvy.
- According to verified reviews, both platforms provide valuable analytics capabilities, but Qualtrics is recognized for its robust dashboards and reporting tools that deliver clear, actionable insights. Users find this feature particularly useful for decision-making, setting it apart in the analytics space.
- G2 reviewers highlight that while Caplena offers strong sentiment analysis and categorization features, some users feel that Qualtrics provides a more comprehensive approach to thematic analysis. This makes Qualtrics a preferred choice for organizations looking for deeper insights into customer feedback.
- Users report that both platforms have their strengths, but Qualtrics has a larger market presence and a higher overall satisfaction score, indicating a more established reputation among enterprise users. However, Caplena's focus on mid-market clients allows it to cater effectively to smaller businesses with specific needs.
Pricing
Entry-Level Pricing
Caplena
No pricing availableQualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Free Trial
Caplena
No trial information availableQualtrics Customer Experience
No trial information availableRatings
Meets Requirements
8.7
30
8.6
600
Ease of Use
8.6
44
8.4
603
Ease of Setup
8.7
26
7.6
360
Ease of Admin
9.2
11
8.0
350
Quality of Support
9.7
31
8.5
568
Has the product been a good partner in doing business?
9.3
12
8.5
342
Product Direction (% positive)
10.0
29
8.6
577
Features by Category
Social Analytics
Not enough data
8.2(won by default)
59
Not enough data
8.2(won by default)
65
Not enough data
8.5(won by default)
68
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports & Dashboards
Not enough data
8.2(won by default)
72
Not enough data
8.2(won by default)
73
Not enough data
8.3(won by default)
71
Not enough data
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
9.1
38
Not enough data
8.8
37
Not enough data
8.4
39
Engagement
Not enough data
8.4
40
Not enough data
8.9
40
Not enough data
8.8
36
Performance
Not enough data
8.7
35
Not enough data
9.3
36
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
9.1
111
Not enough data
8.8
108
Not enough data
8.8
105
Not enough data
7.7
61
Customization
Not enough data
8.4
95
Not enough data
8.4
102
Not enough data
8.6
95
Not enough data
8.4
92
Generative AI
Not enough data
8.3
11
Not enough data
7.7
11
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
6.9
9
8.3
93
8.8
8
8.6
100
8.5
10
8.4
118
Feedback Analysis
8.3
10
8.3
103
8.0
11
8.4
104
8.1
7
8.7
103
Feedback Sources
7.4
9
8.3
95
7.7
8
9.0
121
7.1
7
8.5
83
Feature Not Available
8.7
86
Generative AI
7.3
5
7.7
10
8.3
7
7.5
10
Monitoring & Listening
Not enough data
8.4
82
Not enough data
7.7
72
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
Not enough data
7.2
81
Not enough data
7.8
83
Not enough data
Not enough data
Not enough data
Not enough data
Setup
8.7
15
Not enough data
8.3
16
Not enough data
8.8
16
Not enough data
Data
9.0
17
Not enough data
8.1
17
Not enough data
Analysis
8.1
15
Not enough data
8.3
13
Not enough data
8.3
14
Not enough data
8.8
18
Not enough data
8.5
18
Not enough data
8.8
16
Not enough data
Feature Not Available
Not enough data
Customization
8.1
16
Not enough data
8.7
13
Not enough data
8.2
13
Not enough data
Generative AI
7.9
12
Not enough data
7.9
14
Not enough data
Platform
Not enough data
8.5
45
Not enough data
9.1
45
Not enough data
8.9
46
Predictions
Not enough data
9.0
45
Not enough data
8.7
46
Not enough data
Feature Not Available
Not enough data
8.4
45
Not enough data
8.9
46
Not enough data
8.8
46
Generative AI
Not enough data
8.5
8
Not enough data
8.8
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
8.7
133
Not enough data
8.3
97
Not enough data
8.4
73
Channels
Not enough data
8.5
67
Not enough data
8.8
136
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
51
Insight
Not enough data
8.3
68
Not enough data
8.3
122
Not enough data
8.1
49
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Caplena and Qualtrics Customer Experience are categorized as Feedback Analytics
Unique Categories
Caplena is categorized as Text Analysis and Enterprise Feedback Management
Qualtrics Customer Experience is categorized as Proactive Customer Retention, Genesys AppFoundry Marketplace, SAP Store, Experience Management, Contact Center Quality Assurance, Social Customer Service, Social Media Analytics, and Social Media Listening Tools
Reviews
Reviewers' Company Size
Caplena
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Market Research
42.6%
Consulting
4.3%
Retail
4.3%
Marketing and Advertising
4.3%
Leisure, Travel & Tourism
4.3%
Other
40.4%
Information Technology and Services
10.3%
Higher Education
7.0%
Marketing and Advertising
5.3%
Education Management
5.3%
Computer Software
5.2%
Other
67.0%
Alternatives
Discussions
Caplena has no discussions with answers
How do other school districts use the platform? We are always looking for ways to improve our use.
3 Comments
SW
Ft agree withutRead more
What is the best way to learn Java scripts and build custom dashboards?
1 Comment
AB
Java training in Nagpur
https://www.sevenmentor.com/java-course-in-nagpurRead more
Is qualtrics a CRM?
1 Comment
RK
Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. Read more
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