Caplena is a feedback intelligence layer that turns feedback into precise insights, and brings your entire organization on board to act on them Built with Swiss precision, our platform addresses the limitations of conventional customer experience (CX) tools by offering a more flexible and intuitive approach to feedback analysis. With Caplena, organizations can harness the power of open-ended feedback data (from satisfaction surveys to online reviews or ad hoc projects) to drive informed decision-making and enhance customer satisfaction. Targeted primarily at brands and research teams across various industries, Caplena caters to organizations looking to gain deeper insights from customer feedback. Its user-friendly interface allows teams to analyze feedback from multiple sources, including surveys, social media, and customer reviews, without the need for extensive technical expertise. This accessibility makes it an ideal choice for businesses of all sizes, from startups to established enterprises, seeking to leverage customer insights for strategic growth. One of the standout features of Caplena is its ability to analyze feedback with human-level accuracy. The platform utilizes advanced algorithms to refine themes interactively, enabling users to identify trends and patterns in real-time. This capability allows teams to model datasets independently, empowering them to explore insights without relying on data scientists. The result is a streamlined process that accelerates the transition from raw feedback to actionable insights, facilitating quicker responses to customer needs. Caplena also emphasizes transparency and explainability in its AI-driven approach. Users can customize dashboards to visualize data in a way that best suits their needs, ensuring that insights are not only accurate but also easily interpretable. Additionally, the precision chat agent further enhances the user experience by guiding teams through the analysis process, making it easier to derive meaningful conclusions from complex datasets. This combination of features positions Caplena as a valuable tool for organizations aiming to elevate their feedback analysis capabilities. With over 200 trusted organizations, including industry leaders like DHL and Lufthansa, Caplena has established itself as a reliable partner in the realm of feedback intelligence. By offering a solution that balances analytical power with user-friendly design, Caplena enables teams to convert unstructured feedback into world-class insights efficiently, ultimately driving better customer experiences and informed business strategies.