Top 10 Caplena Alternatives & Competitors

Top 10 Alternatives to Caplena Recently Reviewed By G2 Community

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Forsta
By Forsta
4.2/5
(331)
Product Description
Forsta is the new frontier of Customer Experience and Market Research Technology. Formed in 2021 via the merger of industry leaders Confirmit, FocusVision and Dapresy, our global company powers the richest and most comprehensive set of research and insights solutions, spanning CX, enterprise feedback management, VoC (Voice of the Customer), VoE (Voice of the Employee), Qual, Quant, Data Visualization and more.
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Reviewers say compared to Caplena, Forsta is:
Slower to reach roi
More expensive
Categories in common with Caplena:
Feedback Analytics
Text Analysis

Qualtrics Customer Experience
By Qualtrics
4.3/5
(739)
Product Description
With Qualtrics, hear and understand every customer, at every meaningful moment, and take actions that deliver breakthrough experiences. Easily uncover areas of opportunity, automate actions, and drive critical organizational outcomes with an extremely powerful, agile Experience Management Platform.
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Reviewers say compared to Caplena, Qualtrics Customer Experience is:
Slower to reach roi
More expensive
Categories in common with Caplena:
Feedback Analytics

LiveAgent
By QualityUnit
4.5/5
(1,536)
Product Description
LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.
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Reviewers say compared to Caplena, LiveAgent is:
Slower to reach roi
More expensive
More usable
Categories in common with Caplena:
Feedback Analytics
Enterprise Feedback Management
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SurveyMonkey
By SurveyMonkey
4.4/5
(23,276)
Product Description
SurveyMonkey is a leading survey and feedback management solution, trusted by millions of users across more than 300,000 organizations around the world. SurveyMonkey and its AI-powered tools empower organizations of all sizes to deliver world-class experiences for their employees, customers, and stakeholders.
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Reviewers say compared to Caplena, SurveyMonkey is:
Slower to reach roi
More usable
More expensive
Categories in common with Caplena:
Feedback Analytics

Salesforce Service Cloud
By Salesforce
4.4/5
(7,169)
Product Description
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
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Reviewers say compared to Caplena, Salesforce Service Cloud is:
Slower to reach roi
More expensive
Categories in common with Caplena:
Enterprise Feedback Management

Dialpad Connect
By Dialpad
4.4/5
(3,947)
Product Description
Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence.
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Reviewers say compared to Caplena, Dialpad Connect is:
Slower to reach roi
More usable
Better at meeting requirements
Categories in common with Caplena:
Feedback Analytics

Birdeye
By Birdeye
4.7/5
(3,691)
Product Description
Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale. Built specifically for the complexity of multi-location organizations, Birdeye empowers brands to enhance their online reputation, engage customers across social, search, and web, and gain real-time insights into consumer behavior and competitor activity. The result: more leads and foot traffic, reduced costs, and accelerated revenue growth. At the core of Birdeye is its Agentic Platform, which powers a growing suite of specialized AI agents designed to function like always-on teammates. These agents manage reviews, engage leads, respond to customers, streamline social media, run surveys, maintain listings, send reminders, provide insights, and coordinate across locations. By collaborating seamlessly, they form a scalable digital workforce—always learning, always on-brand, and always driving outcomes. Birdeye stands apart with its agentic AI platform that brands can customize using Birdeye’s unique outcome-framework. Businesses can configure agents with specific triggers that deliver measurable tasks and results for each location, while maintaining the authentic voice of the brand across every interaction. With location-aware AI and a fully integrated platform that brings together reputation, messaging, social, surveys, listings, insights, and more, Birdeye eliminates the need for fragmented point solutions. For multi-location and franchise brands in industries such as healthcare, retail, financial services, real estate, restaurants, and beyond, Birdeye delivers scalability without sacrificing precision. By uniting automation with actionable insights, Birdeye enables organizations to boost visibility, increase customer engagement, and grow revenue—faster and more efficiently. With Birdeye, businesses don’t just adopt AI—they gain an agentic workforce dedicated to delivering real business outcomes. Birdeye: Always On. Always On-Brand. Always Driving Outcomes.
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Reviewers say compared to Caplena, Birdeye is:
Slower to reach roi
More expensive
More usable
Categories in common with Caplena:
Feedback Analytics

HubSpot Service Hub
By HubSpot
4.4/5
(2,871)
Product Description
Deliver personalized support at scale with Breeze customer agent and an AI-powered knowledge base that work together to identify content gaps and enhance self-service. Boost CSAT with proactive tools like health scores and usage analytics that drive adoption. HubSpot Smart CRM powers everything, giving your customer-facing teams unified data and immediate insights without complex setup.
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Reviewers say compared to Caplena, HubSpot Service Hub is:
Slower to reach roi
More expensive
Categories in common with Caplena:
Enterprise Feedback Management

SurveySparrow
By SurveySparrow Inc.
4.4/5
(2,029)
Product Description
SurveySparrow is designed to enable users to create and share highly engaging, mobile-first surveys that offer a chat-like experience.
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Reviewers say compared to Caplena, SurveySparrow is:
Slower to reach roi
More expensive
More usable
Categories in common with Caplena:
Feedback Analytics

G2 Deals

Buying software just got smarter. And cheaper.

This is how G2 Deals can help you:

• Easily shop for curated – and trusted – software
• Own your own software buying journey
• Discover exclusive deals on software

See Exclusive Offers