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At a Glance
Market Segments
Small-Business (66.3% of reviews)
Mid-Market (69.3% of reviews)
Entry-Level Pricing
$79.00 Per Month
No pricing available
CallTrackingMetrics
Star Rating
(757)4.5 out of 5
Market Segments
Small-Business (66.3% of reviews)
Pros & Cons
Entry-Level Pricing
$79.00 Per Month
Browse all 4 pricing plansGong
Star Rating
(6,434)4.7 out of 5
Market Segments
Mid-Market (69.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GongSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that CallTrackingMetrics excels in call recording with a perfect score of 9.6, matching Gong's score, but reviewers mention that Gong offers more advanced call analysis features, scoring 9.1 compared to CallTrackingMetrics' 9.0, which helps teams gain deeper insights into conversations.
- Reviewers mention that Gong's AI text summarization feature is significantly stronger, scoring 8.9 versus CallTrackingMetrics' 6.5. Users appreciate how Gong efficiently summarizes calls, saving time and enhancing productivity.
- Users on G2 highlight that Gong's ease of use is superior, with a score of 9.3 compared to CallTrackingMetrics' 8.6. Reviewers say that Gong's intuitive interface makes it easier for teams to adopt and utilize the software effectively.
- Reviewers mention that while both products have strong customer support, Gong slightly edges out with a score of 9.3 compared to CallTrackingMetrics' 9.0. Users report that Gong's support team is responsive and knowledgeable, enhancing the overall user experience.
- Users say that CallTrackingMetrics shines in lead qualification with a score of 9.0, outperforming Gong's 8.3. Reviewers appreciate the detailed insights CallTrackingMetrics provides for identifying high-quality leads.
- G2 users report that Gong's machine learning capabilities are more robust, scoring 8.8 compared to CallTrackingMetrics' 8.5. Reviewers mention that Gong's advanced algorithms help in better predicting customer behavior and improving sales strategies.
Pricing
Entry-Level Pricing
CallTrackingMetrics
Marketing Lite
$79.00
Per Month
Attribution essentials to measure the impact of your marketing efforts
- Unlimited users
- Attribute calls and texts to their source
- Standard call recording, forwarding, and IVR routing
Gong
No pricing availableFree Trial
CallTrackingMetrics
Free Trial is available
Gong
No trial information availableRatings
Meets Requirements
9.1
629
9.4
4,930
Ease of Use
8.6
635
9.3
4,986
Ease of Setup
8.4
532
9.1
1,215
Ease of Admin
8.6
530
9.1
768
Quality of Support
9.0
584
9.3
3,500
Has the product been a good partner in doing business?
9.2
525
9.3
770
Product Direction (% positive)
9.1
629
9.0
4,608
Features by Category
Lead Facilitation
Not enough data
7.1
349
Not enough data
7.3
343
Not enough data
7.5
346
Not enough data
7.6
346
Organization
Not enough data
8.3
351
Not enough data
8.3
347
Not enough data
8.3
347
Performance Analysis
Not enough data
8.5
349
Not enough data
8.6
352
Sales Analysis
Not enough data
7.8
333
Not enough data
7.9
339
Generative AI
Not enough data
8.6
285
Not enough data
8.9
291
Agentic AI - AI Sales Assistant
Not enough data
8.1
53
Not enough data
7.9
52
Not enough data
8.2
53
Not enough data
8.3
52
Not enough data
8.2
52
Not enough data
8.2
52
Not enough data
8.1
52
Integrated Workflows
Not enough data
7.8
101
Not enough data
7.9
101
Not enough data
8.3
100
Not enough data
7.3
97
Not enough data
8.5
100
Not enough data
8.4
100
Not enough data
8.5
96
Repeatability and Reportability
Not enough data
8.2
98
Not enough data
8.0
98
Not enough data
7.9
96
Not enough data
8.3
100
Not enough data
7.3
96
AI and Automation
Not enough data
7.8
89
Not enough data
7.6
87
Not enough data
7.4
86
Not enough data
7.6
86
Not enough data
8.0
86
Generative AI
Not enough data
8.2
90
Agentic AI - Sales Engagement
Not enough data
8.2
48
Not enough data
8.0
47
Not enough data
8.2
48
Not enough data
8.2
46
Not enough data
8.0
47
Not enough data
8.1
46
Not enough data
8.2
46
Call Analytics
9.6
54
|
Verified
9.6
2743
|
Verified
8.4
33
|
Verified
8.8
2466
|
Verified
9.0
46
|
Verified
9.1
2656
|
Verified
8.9
45
|
Verified
8.3
1794
|
Verified
Agent Performance Management
8.7
40
|
Verified
8.6
1869
|
Verified
8.5
39
|
Verified
8.3
2513
|
Verified
8.7
40
8.7
2299
|
Verified
Generative AI
6.8
11
8.9
673
Agentic AI - Conversation Intelligence
5.8
6
8.0
134
5.3
6
8.0
133
6.1
6
8.2
134
5.6
6
8.0
133
6.7
6
8.2
134
5.8
6
8.1
133
4.7
6
8.0
133
Channels
9.7
32
|
Verified
Not enough data
8.7
22
Not enough data
9.2
19
|
Verified
Not enough data
9.0
29
|
Verified
Not enough data
9.0
21
Not enough data
Generative AI
7.9
7
Not enough data
Functions
9.3
50
|
Verified
Not enough data
9.4
47
|
Verified
Not enough data
9.5
43
|
Verified
Not enough data
9.2
21
Not enough data
9.4
18
|
Verified
Not enough data
9.7
27
|
Verified
Not enough data
9.5
22
|
Verified
Not enough data
9.5
22
|
Verified
Not enough data
Agentic AI - Contact Center
7.0
5
Not enough data
9.2
6
Not enough data
7.3
5
Not enough data
8.0
5
Not enough data
Administrative
9.2
47
|
Verified
Not enough data
9.7
47
|
Verified
Not enough data
9.2
50
|
Verified
Not enough data
9.8
21
|
Verified
Not enough data
9.4
19
|
Verified
Not enough data
Attribution Modeling
8.7
43
Not enough data
8.1
38
Not enough data
Feature Not Available
Not enough data
8.5
33
Not enough data
8.8
39
Not enough data
Feature Not Available
Not enough data
Agentic AI - Attribution
5.8
10
Not enough data
7.0
10
Not enough data
5.8
10
Not enough data
5.2
10
Not enough data
Marketing
8.7
29
Not enough data
9.0
33
Not enough data
9.4
43
Not enough data
9.1
49
Not enough data
Reporting
8.8
48
Not enough data
8.6
46
Not enough data
8.8
43
Not enough data
Revenue Sourcing and Forecasting
Not enough data
Feature Not Available
Not enough data
8.6
377
Not enough data
8.6
408
Not enough data
8.2
347
Not enough data
8.4
355
Not enough data
8.0
248
Not enough data
8.1
245
CRM Data Enrichment
Not enough data
9.0
401
Not enough data
8.8
388
Not enough data
9.1
423
Not enough data
Feature Not Available
Not enough data
8.6
253
Account Management
Not enough data
8.1
324
Not enough data
8.2
339
Not enough data
8.3
349
Not enough data
8.6
370
Not enough data
8.5
259
Not enough data
8.1
240
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
7.7
40
Not enough data
7.9
39
Not enough data
7.6
39
Not enough data
7.4
37
Not enough data
7.4
39
Generative AI
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Sales Analytics
Not enough data
8.4
54
Not enough data
8.5
54
Not enough data
8.4
56
Not enough data
8.6
57
Not enough data
8.3
56
Data Sourcing
Not enough data
8.5
743
Not enough data
8.7
788
Not enough data
8.5
715
Not enough data
8.9
802
Not enough data
8.6
725
Predictive Analytics
Not enough data
8.1
720
Not enough data
8.4
748
Not enough data
8.2
734
Not enough data
8.3
720
Sales Management
Not enough data
8.6
756
Not enough data
8.2
720
Not enough data
8.7
757
Not enough data
9.0
822
Agentic AI - Outbound Call Tracking
6.9
14
Not enough data
7.6
13
Not enough data
Calling
9.8
18
Not enough data
9.2
17
Not enough data
9.5
18
Not enough data
9.5
16
Not enough data
9.2
17
Not enough data
Contacts
9.5
16
Not enough data
9.4
16
Not enough data
9.4
16
Not enough data
Insights
8.2
17
Not enough data
8.9
17
Not enough data
8.9
17
Not enough data
Feature Not Available
Not enough data
7.3
16
Not enough data
8.6
15
Not enough data
Agentic AI - Sales Coaching
Not enough data
8.1
60
Not enough data
8.5
60
5.7
5
8.3
61
Not enough data
8.3
58
Training
8.8
8
9.0
1964
|
Verified
8.5
8
9.0
2175
|
Verified
7.6
7
8.6
1526
|
Verified
7.9
8
9.2
2214
|
Verified
Feedback
8.1
8
9.3
2370
|
Verified
7.4
7
9.0
1851
|
Verified
7.4
7
9.0
1894
|
Verified
7.4
7
8.8
1604
|
Verified
8.8
8
8.9
1790
|
Verified
7.9
8
8.9
1877
|
Verified
Feature Not Available
Feature Not Available
Generative AI
Not enough data
8.9
387
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
9.6
13
|
Verified
Not enough data
9.4
12
|
Verified
Not enough data
9.3
10
|
Verified
Not enough data
Features
9.5
13
Not enough data
9.4
9
Not enough data
8.9
11
|
Verified
Not enough data
9.5
11
|
Verified
Not enough data
Feature Not Available
Not enough data
9.8
9
Not enough data
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Phone Number Management
9.2
294
Not enough data
9.1
249
Not enough data
8.8
180
Not enough data
Tracking
8.9
267
Not enough data
9.0
228
Not enough data
8.9
230
Not enough data
Analytics
9.0
295
Not enough data
9.3
299
Not enough data
8.6
269
Not enough data
8.3
101
Not enough data
Call Routing
8.9
169
Not enough data
8.9
150
Not enough data
8.6
137
Not enough data
Administration
8.5
85
Not enough data
9.2
131
Not enough data
9.1
148
Not enough data
Agentic AI - Inbound Call Tracking
6.2
22
Not enough data
7.0
22
Not enough data
6.1
22
Not enough data
Marketing Operations
8.3
44
Not enough data
9.1
57
Not enough data
8.8
47
Not enough data
9.1
58
Not enough data
8.3
45
Not enough data
8.5
42
Not enough data
Campaign Activity
8.8
51
Not enough data
8.7
62
Not enough data
8.0
44
Not enough data
8.9
55
Not enough data
8.3
40
Not enough data
7.5
35
Not enough data
Agentic AI - Marketing Analytics
6.1
11
Not enough data
7.3
11
Not enough data
6.7
11
Not enough data
Categories
Categories
Shared Categories
CallTrackingMetrics and Gong are categorized as Conversation Intelligence and Sales Coaching
Unique Categories
CallTrackingMetrics is categorized as Speech Analytics, Outbound Call Tracking, Inbound Call Tracking, Marketing Analytics, Attribution, Contact Center, AI Voice Assistants, and UCaaS Platforms
Gong is categorized as AI Sales Assistant, Sales Engagement, Sales Analytics, and Revenue Operations & Intelligence (RO&I)
Reviews
Reviewers' Company Size
CallTrackingMetrics
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gong
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
38.2%
Internet
6.3%
Construction
4.1%
Hospital & Health Care
3.8%
Consumer Services
3.8%
Other
43.8%
Computer Software
37.6%
Information Technology and Services
16.7%
Marketing and Advertising
9.1%
Internet
5.1%
Financial Services
3.3%
Other
28.3%
Discussions
What do you think is the best thing about Call Tracking Metrics
2 Comments
LB
I also think that it is very convenient, especially for parents. When I started letting my son go to school on his own, I realized the importance of such...Read more
Where can I forward my calls to?
1 Comment
AF
You can forward your calls within the CTM numbers you currently have or forward to an external answering service.Read more
Can I change plans after I sign up?
1 Comment
AF
Yes you can, there are several plans you can upgrade to.Read more
What is gong software?
6 Comments
RT
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
4 Comments
ES
assistant@gong.io worked for me!Read more
How do i make Gong automatic for all my calls ?
3 Comments
JS
You can control this in configuration settings. You should not have to log into Gong for it to record. Read more
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