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CallFire
CallFire
(84)
4.4 out of 5
CallFire
By CallFire
CallRail
CallRail
(1,622)
4.5 out of 5
CallRail
By CallRail
Optimized for quick response
At a Glance
CallFire
CallFire
Star Rating
(84)4.4 out of 5
Market Segments
Small-Business (70.0% of reviews)
Information
Pros & Cons
Not enough data
Entry-Level Pricing
5¢
Browse all 5 pricing plans
CallRail
CallRail
Star Rating
(1,622)4.5 out of 5
Market Segments
Small-Business (75.0% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Starting at $50.00 Per Month
Free Trial is available
Browse all 4 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that CallRail excels in overall user satisfaction, reflected in its significantly higher G2 Score compared to CallFire. Users appreciate features like the "thumbs up and down" feedback tool, which enhances client engagement and campaign effectiveness.
  • Users say CallRail's implementation process is notably smooth, with many highlighting its intuitive onboarding wizard. In contrast, while CallFire is also praised for its straightforward setup, it lacks the same level of user-friendly guidance that CallRail offers.
  • Reviewers mention that CallRail provides a comprehensive suite of features, including advanced reporting and call tracking capabilities, which users find invaluable for managing their marketing campaigns. CallFire, while effective for basic call setups, may not offer the same depth of functionality.
  • According to verified reviews, CallRail's customer support is frequently highlighted as a strong point, with users noting the availability of assistance when needed. CallFire also receives positive remarks for its support, but the volume of recent reviews suggests that CallRail's support is more consistently recognized.
  • Users appreciate CallRail's ease of use, with a score that reflects its user-friendly interface and functionality. In comparison, CallFire, while still user-friendly, has received slightly lower ratings in this area, indicating that some users may encounter minor usability challenges.
  • G2 reviewers highlight that CallRail's advanced features, such as dynamic number insertion and multi-channel call attribution, provide a competitive edge for businesses looking to optimize their marketing efforts. CallFire, while effective for basic tracking, may not meet the needs of users seeking more sophisticated analytics.
Pricing
Entry-Level Pricing
CallFire
PAY AS YOU GO
5¢
Browse all 5 pricing plans
CallRail
Call Tracking
Starting at $50.00
Per Month
Browse all 4 pricing plans
Free Trial
CallFire
No trial information available
CallRail
Free Trial is available
Ratings
Meets Requirements
9.0
71
9.0
1,277
Ease of Use
8.6
72
9.0
1,289
Ease of Setup
8.7
46
9.0
1,041
Ease of Admin
9.1
46
9.1
1,014
Quality of Support
8.9
62
8.8
1,151
Has the product been a good partner in doing business?
9.3
45
9.2
998
Product Direction (% positive)
7.8
68
8.9
1,228
Features by Category
Lead GenerationHide 5 FeaturesShow 5 Features
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Sales AssistantHide 20 FeaturesShow 20 Features
Not enough data
8.8
8
Lead Facilitation
Not enough data
8.8
7
Not enough data
7.5
6
Not enough data
8.3
7
Not enough data
8.6
7
Organization
Not enough data
8.6
7
Not enough data
8.6
6
Not enough data
10.0
7
Performance Analysis
Not enough data
8.8
7
Not enough data
9.0
7
Sales Analysis
Not enough data
8.8
7
Not enough data
9.0
7
Generative AI
Not enough data
8.8
7
Not enough data
9.4
8
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
9.2
6
Not enough data
9.0
5
Not enough data
9.0
5
Auto DialerHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversation IntelligenceHide 15 FeaturesShow 15 Features
Not enough data
8.4
220
Call Analytics
Not enough data
9.3
186
|
Verified
Not enough data
8.1
137
|
Verified
Not enough data
8.6
160
|
Verified
Not enough data
8.2
169
|
Verified
Agent Performance Management
Not enough data
8.3
145
|
Verified
Not enough data
8.2
147
|
Verified
Not enough data
8.1
137
|
Verified
Generative AI
Not enough data
Feature Not Available
Agentic AI - Conversation Intelligence
Not enough data
8.6
15
Not enough data
8.6
15
Not enough data
8.8
15
Not enough data
8.7
15
Not enough data
8.6
15
Not enough data
8.4
15
Not enough data
8.3
15
SMS MarketingHide 20 FeaturesShow 20 Features
Not enough data
Not enough data
Text Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SMS Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contact CenterHide 23 FeaturesShow 23 Features
Not enough data
8.3
95
Channels
Not enough data
8.7
81
Not enough data
8.2
57
Not enough data
7.5
56
Not enough data
7.8
69
Not enough data
8.0
64
Generative AI
Not enough data
Feature Not Available
Functions
Not enough data
8.7
67
Not enough data
8.6
62
Not enough data
8.4
59
Not enough data
8.2
63
Not enough data
Feature Not Available
Not enough data
8.2
60
Not enough data
8.2
57
Not enough data
8.0
57
Agentic AI - Contact Center
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.3
6
Administrative
Not enough data
8.4
69
Not enough data
8.9
78
Not enough data
8.7
80
Not enough data
8.7
73
Not enough data
Feature Not Available
AttributionHide 17 FeaturesShow 17 Features
Not enough data
7.8
281
Attribution Modeling
Not enough data
8.6
199
|
Verified
Not enough data
8.1
172
|
Verified
Not enough data
7.7
140
|
Verified
Not enough data
7.8
147
|
Verified
Not enough data
8.1
161
|
Verified
Not enough data
7.9
144
|
Verified
Agentic AI - Attribution
Not enough data
6.4
11
Not enough data
6.8
12
Not enough data
6.7
14
Not enough data
6.4
11
Marketing
Not enough data
8.0
157
|
Verified
Not enough data
8.4
163
|
Verified
Not enough data
8.7
204
|
Verified
Not enough data
8.6
200
|
Verified
Reporting
Not enough data
8.6
242
|
Verified
Not enough data
8.5
229
|
Verified
Not enough data
8.1
205
|
Verified
Lead CaptureHide 15 FeaturesShow 15 Features
Not enough data
8.3
266
Lead Monitoring
Not enough data
8.5
209
|
Verified
Not enough data
8.7
218
|
Verified
Not enough data
8.4
213
|
Verified
Agentic AI - Lead Capture
Not enough data
8.2
23
Not enough data
8.1
22
Data Capture
Not enough data
8.3
211
|
Verified
Not enough data
8.6
211
|
Verified
Not enough data
8.0
175
|
Verified
Not enough data
8.5
212
|
Verified
Analytics
Not enough data
8.5
205
|
Verified
Not enough data
8.5
227
|
Verified
Customization
Not enough data
8.3
168
|
Verified
Not enough data
8.3
174
|
Verified
Not enough data
7.8
163
|
Verified
Not enough data
8.4
199
|
Verified
Online Form BuilderHide 9 FeaturesShow 9 Features
Not enough data
9.0
12
Customization
Not enough data
9.2
12
Not enough data
8.2
12
Not enough data
Feature Not Available
Not enough data
9.2
12
Additional Functionality
Not enough data
9.4
12
Not enough data
Feature Not Available
Not enough data
8.8
12
Not enough data
Feature Not Available
Not enough data
8.9
11
Live ChatHide 14 FeaturesShow 14 Features
Not enough data
7.5
23
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Communication
Not enough data
6.3
8
Not enough data
7.0
9
Not enough data
6.9
9
Not enough data
8.1
8
Not enough data
6.3
8
Internal Use
Not enough data
7.0
23
Not enough data
8.9
9
Not enough data
8.8
8
Not enough data
8.9
9
Not enough data
6.7
8
Not enough data
7.6
9
AI Voice AssistantsHide 6 FeaturesShow 6 Features
Not enough data
8.4
6
Voice Recognition - AI Voice Assistants
Not enough data
8.6
6
Speech Synthesis - AI Voice Assistants
Not enough data
7.8
6
Not enough data
7.5
6
Not enough data
8.3
6
Security and privacy - AI Voice Assistants
Not enough data
9.2
6
Compatibility - AI Voice Assistants
Not enough data
9.0
5
Outbound Call TrackingHide 16 FeaturesShow 16 Features
Not enough data
8.3
43
Agentic AI - Outbound Call Tracking
Not enough data
8.0
10
Not enough data
7.7
10
Calling
Not enough data
9.2
43
Not enough data
8.7
40
Not enough data
8.8
42
Not enough data
8.5
40
Not enough data
8.0
9
Contacts
Not enough data
8.5
42
Not enough data
8.2
43
Not enough data
8.6
40
Insights
Not enough data
8.1
42
Not enough data
8.3
42
Not enough data
8.5
39
Not enough data
7.5
36
Not enough data
7.8
36
Not enough data
8.3
10
Account-Based ExecutionHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Marketing Distribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaign Planning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Mobile MarketingHide 20 FeaturesShow 20 Features
7.8
16
Not enough data
Analysis
8.1
9
|
Verified
Not enough data
8.3
9
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaigns
7.4
9
Not enough data
7.2
9
Not enough data
8.3
12
Not enough data
7.8
9
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
6.0
7
|
Verified
Not enough data
Platform
8.3
6
|
Verified
Not enough data
8.1
8
Not enough data
8.1
6
|
Verified
Not enough data
Agentic AI - Mobile Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Call TrackingHide 19 FeaturesShow 19 Features
9.1
42
8.4
648
Phone Number Management
9.0
32
9.0
558
9.1
16
8.7
457
8.9
15
8.4
389
Tracking
9.4
18
8.6
506
9.3
12
8.9
495
9.7
10
8.6
418
Analytics
8.9
29
8.9
558
9.3
32
9.2
540
8.5
16
8.5
485
Not enough data
8.3
298
Call Routing
8.9
19
8.1
351
9.0
21
8.0
320
9.4
11
7.9
301
Administration
Not enough data
7.9
257
Not enough data
8.7
304
Not enough data
8.9
355
Agentic AI - Inbound Call Tracking
Not enough data
7.4
53
Not enough data
7.7
55
Not enough data
7.7
54
Marketing AnalyticsHide 15 FeaturesShow 15 Features
Not enough data
8.1
257
Marketing Operations
Not enough data
8.2
196
Not enough data
8.8
209
Not enough data
8.4
188
Not enough data
8.9
198
Not enough data
7.8
177
Not enough data
7.5
151
Campaign Activity
Not enough data
8.4
196
Not enough data
8.5
225
Not enough data
7.8
178
Not enough data
8.3
195
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Marketing Analytics
Not enough data
7.5
25
Not enough data
7.7
27
Not enough data
7.6
24
Categories
Categories
Shared Categories
CallFire
CallFire
CallRail
CallRail
CallFire and CallRail are categorized as Inbound Call Tracking
Unique Categories
CallFire
CallFire is categorized as Mobile Marketing, Auto Dialer, and SMS Marketing
CallRail
Reviews
Reviewers' Company Size
CallFire
CallFire
Small-Business(50 or fewer emp.)
70.0%
Mid-Market(51-1000 emp.)
22.5%
Enterprise(> 1000 emp.)
7.5%
CallRail
CallRail
Small-Business(50 or fewer emp.)
75.0%
Mid-Market(51-1000 emp.)
21.5%
Enterprise(> 1000 emp.)
3.5%
Reviewers' Industry
CallFire
CallFire
Marketing and Advertising
16.3%
Non-Profit Organization Management
8.8%
Real Estate
7.5%
Education Management
6.3%
Insurance
5.0%
Other
56.3%
CallRail
CallRail
Marketing and Advertising
35.3%
Real Estate
8.6%
Construction
7.3%
Hospital & Health Care
4.0%
Legal Services
3.5%
Other
41.2%
Alternatives
CallFire
CallFire Alternatives
EZ Texting
EZ Texting
Add EZ Texting
PhoneBurner
PhoneBurner
Add PhoneBurner
CTM (formerly CallTrackingMetrics)
CTM (formerly CallTrackingMetrics)
Add CTM (formerly CallTrackingMetrics)
Talkdesk
Talkdesk
Add Talkdesk
CallRail
CallRail Alternatives
CTM (formerly CallTrackingMetrics)
CTM (formerly CallTrackingMetrics)
Add CTM (formerly CallTrackingMetrics)
WhatConverts
WhatConverts
Add WhatConverts
Aircall
Aircall
Add Aircall
Invoca
Invoca
Add Invoca
Discussions
CallFire
CallFire Discussions
Monty the Mongoose crying
CallFire has no discussions with answers
See all discussions
CallRail
CallRail Discussions
What is CallRail used for?
2 Comments
Patrick H.
PH
CallRail is used for marketing attribution and can be used to see where phone calls are coming from. You can specify a marketing campaign or even which...Read more
Is CallRail free?
2 Comments
Patrick H.
PH
No.Read more
Annual contract?
1 Comment
Ryan B.
RB
No contract requiredRead more
See all discussions
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CallFire
CallFire
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