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At a Glance
Market Segments
Mid-Market (56.0% of reviews)
Small-Business (67.0% of reviews)
Entry-Level Pricing
Free
Free
Builder.io
Star Rating
(26)4.6 out of 5
Market Segments
Mid-Market (56.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 6 pricing plansHiver
Star Rating
(1,275)4.6 out of 5
Market Segments
Small-Business (67.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansBuilder.io vs Hiver
When assessing the two solutions, reviewers found Hiver easier to use, set up, and administer. However, reviewers preferred doing business with Builder.io overall.
- Reviewers felt that Hiver meets the needs of their business better than Builder.io.
- When comparing quality of ongoing product support, reviewers felt that Hiver is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Builder.io over Hiver.
Pricing
Entry-Level Pricing
Builder.io
Fusion Free
Free
For individuals looking to explore
- 1 Space
- Up to 10 users
- 75 monthly Agent Credits (25 daily limit)
Hiver
Free
Free
- Multi-channel shared inboxes
- Email management
- Live chat support
Free Trial
Builder.io
Free Trial is available
Hiver
Free Trial is available
Ratings
Meets Requirements
8.6
23
9.0
988
Ease of Use
7.8
23
9.1
1,012
Ease of Setup
8.7
13
9.0
587
Ease of Admin
8.5
11
9.2
451
Quality of Support
8.9
22
9.2
916
Has the product been a good partner in doing business?
9.7
10
9.2
442
Product Direction (% positive)
9.5
23
9.1
981
Features by Category
Ticket and Case Management
Not enough data
8.8
212
|
Verified
Not enough data
8.7
215
|
Verified
Not enough data
8.6
222
|
Verified
Not enough data
8.5
207
|
Verified
Not enough data
8.2
178
|
Verified
Not enough data
8.3
191
Not enough data
8.6
206
|
Verified
Not enough data
8.1
112
Generative AI
Not enough data
7.1
75
Not enough data
7.2
74
Agentic AI - Help Desk
Not enough data
7.1
30
Not enough data
7.0
30
Not enough data
6.6
29
Communication Channels
Not enough data
8.2
161
Not enough data
8.9
217
|
Verified
Not enough data
8.5
190
Not enough data
7.5
110
Not enough data
7.5
105
Platform
Not enough data
7.5
176
|
Verified
Not enough data
7.8
161
Not enough data
8.8
215
|
Verified
Not enough data
8.2
176
|
Verified
Not enough data
8.2
193
|
Verified
Not enough data
8.4
208
|
Verified
Content
9.2
12
Not enough data
8.6
13
Not enough data
9.4
13
Not enough data
7.9
11
Not enough data
8.5
8
Not enough data
9.5
11
Not enough data
8.1
13
Not enough data
8.2
13
Not enough data
9.1
13
Not enough data
Design
8.7
9
Not enough data
8.6
11
Not enough data
8.9
9
Not enough data
9.6
12
Not enough data
Platform
9.0
12
Not enough data
9.2
11
Not enough data
9.6
9
Not enough data
8.3
13
Not enough data
9.4
13
Not enough data
9.1
11
Not enough data
7.9
12
Not enough data
9.2
13
Not enough data
Agentic AI - Web Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
7.9
149
Not enough data
7.6
143
Not enough data
6.7
141
Design
Not enough data
7.9
142
Not enough data
7.3
142
Not enough data
8.0
144
Not enough data
8.2
144
Not enough data
7.8
141
Generative AI
Not enough data
7.1
107
Not enough data
7.1
105
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Publishing
9.3
12
Not enough data
8.2
11
Not enough data
3.3
5
Not enough data
Development
7.7
15
Not enough data
9.3
14
Not enough data
8.0
11
Not enough data
6.3
8
Not enough data
Analytics
9.1
11
Not enough data
9.4
14
Not enough data
Agentic AI - Headless CMS
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Page Customization
9.3
12
Not enough data
7.3
10
Not enough data
8.9
11
Not enough data
8.1
9
Not enough data
Page Optimization
7.6
7
Not enough data
9.4
12
Not enough data
7.1
8
Not enough data
8.5
9
Not enough data
Integrations
7.4
7
Not enough data
Feature Not Available
Not enough data
9.2
6
Not enough data
Generative AI
8.0
5
Not enough data
Agentic AI - Landing Page Builders
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
7.3
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Sorting & Filtering
Not enough data
8.1
351
Not enough data
8.8
386
Not enough data
7.5
331
Not enough data
7.9
348
Integrations
Not enough data
6.8
287
Not enough data
9.3
396
Not enough data
7.1
282
Time Management
Not enough data
8.7
352
Not enough data
8.5
345
Not enough data
8.0
314
Generative AI
Not enough data
7.4
205
Not enough data
7.1
200
Not enough data
7.4
203
Agentic AI - Email Management
Not enough data
7.0
32
Not enough data
7.0
33
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Code Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
7.8
161
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.4
7
Self-Service Experience
Not enough data
7.9
8
Not enough data
7.7
8
Not enough data
7.7
8
Not enough data
7.3
8
Not enough data
7.5
8
Self-Service Platform
Not enough data
7.9
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Agentic AI - Customer Self-Service
Not enough data
7.4
7
Not enough data
7.6
7
Not enough data
7.6
7
Not enough data
6.7
7
Not enough data
6.7
7
Not enough data
7.1
7
Not enough data
7.4
7
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
9.0
5
Not enough data
9.0
5
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generation and Interpretation - AI App Builder
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generated Application Quality - AI App Builder
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
6.7
5
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Builder.io and Hiver share no categories
Unique Categories
Builder.io is categorized as Landing Page Builders, Web Content Management, AI Code Generation, Headless CMS, and AI App Builder
Hiver is categorized as Email Management, Digital Customer Service Platforms, Shared Inbox, Customer Communications Management, Live Chat, Help Desk, Customer Self-Service, Complaint Management, Conversational Support, Social Customer Service, Customer Service Automation, Google Workspace Communication Tools, AI IT Agents, and Chatbots
Reviews
Reviewers' Company Size
Builder.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Hiver
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Higher Education
16.0%
Consumer Goods
12.0%
Computer Software
8.0%
Apparel & Fashion
8.0%
Consulting
4.0%
Other
52.0%
Computer Software
6.9%
Marketing and Advertising
5.4%
Information Technology and Services
5.3%
Accounting
4.9%
Financial Services
4.2%
Other
73.3%
Discussions
Builder.io has no discussions with answers
What is the future development direction for Hiver?
1 Comment
NR
Hi George. Thanks for being a Hiver champion over the years. I'm Niraj, founder and CEO at Hiver. Hope you remembers our communication from a few years back...Read more
Is there a way to make pending items show up in my hiver inbox? Right now, they are separate.
1 Comment
PA
Hi Makisha,
I am Pratibha from the Product team at Hiver.
As of now, there's no way to show Pending conversations assigned to you in your Inbox. But I...Read more
How can i separate Hiver tickets from my own emails in Gmail?
1 Comment
RG
We just create a filter that auto archives anything in the Shared Inbox from Hiver so that those emails only show up in the Hiver folder. Read more
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