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Compare Bright Pattern and Five9 Intelligent Cloud Contact Center Platform 
Featured Products
At a Glance
Market Segments
Mid-Market (47.0% of reviews)
Mid-Market (56.8% of reviews)
Entry-Level Pricing
Contact Vendor
No pricing available
Bright Pattern
Star Rating
(98)4.4 out of 5
Market Segments
Mid-Market (47.0% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Vendor
Browse all 4 pricing plansFive9 Intelligent Cloud Contact Center Platform
Star Rating
(584)4.1 out of 5
Market Segments
Mid-Market (56.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Five9 Intelligent Cloud Contact Center PlatformSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Five9 Intelligent Cloud Contact Center Platform excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Bright Pattern. Users appreciate its intelligent call routing and CRM integrations, which streamline customer communication and enhance operational efficiency.
- Users say that Bright Pattern shines in its ease of use and implementation, with many highlighting how seamless it is to manage multiple channels from a single platform. Reviewers have noted that the customer support is exceptional, making the onboarding process straightforward and user-friendly.
- According to verified reviews, Five9 provides robust tools for quality control, with features that allow for easy monitoring of trends and obtaining transcripts. Users find these capabilities invaluable for extracting insights from interactions, which enhances their overall quality assurance processes.
- Reviewers mention that while Bright Pattern has a higher star rating, it has fewer total reviews, which may affect the reliability of its ratings. Users appreciate its comprehensive features for managing a call center, but the limited feedback could indicate less widespread adoption compared to Five9.
- G2 reviewers highlight that Five9's platform is user-friendly and easy to learn, making it a preferred choice for daily operations. Users have expressed satisfaction with its ability to facilitate quick transfers to customer care teams, enhancing the overall customer experience.
- Users report that Bright Pattern's focus on multi-channel integration is a significant advantage, allowing for a cohesive experience across various communication methods. However, some users feel that Five9's advanced features, such as speech analytics and auto dialer, provide a more comprehensive solution for larger operations.
Pricing
Entry-Level Pricing
Bright Pattern
Enterprise
Contact Vendor
- IVR, Skills-based ACD
- Visual call flow
- Predictive dialing
Five9 Intelligent Cloud Contact Center Platform
No pricing availableFree Trial
Bright Pattern
No trial information availableFive9 Intelligent Cloud Contact Center Platform
No trial information availableRatings
Meets Requirements
8.8
72
8.4
485
Ease of Use
8.5
74
8.4
494
Ease of Setup
8.8
59
8.0
352
Ease of Admin
8.8
58
8.0
298
Quality of Support
9.1
69
8.3
467
Has the product been a good partner in doing business?
9.2
58
8.6
296
Product Direction (% positive)
8.9
72
7.5
481
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
6.9
8
Not enough data
7.9
58
Not enough data
9.2
10
Not enough data
8.3
9
Not enough data
8.3
10
Not enough data
8.5
9
Dialing Options
Not enough data
8.9
145
|
Verified
Not enough data
8.8
139
|
Verified
Not enough data
6.5
8
Agent Tools
Not enough data
8.8
123
|
Verified
Not enough data
8.7
135
|
Verified
Not enough data
8.9
147
|
Verified
Automation
Not enough data
8.3
127
|
Verified
Not enough data
8.8
125
|
Verified
Not enough data
8.4
119
|
Verified
Agentic AI - Auto Dialer
Not enough data
5.6
9
Not enough data
5.9
9
AI Capabilities - Auto Dialer
Not enough data
4.2
6
Not enough data
3.9
6
Not enough data
3.9
6
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
8.7
18
8.5
51
8.5
17
8.4
50
7.9
19
8.4
52
Engagement
8.9
16
8.4
49
8.7
18
8.3
55
8.5
16
8.4
50
Performance
8.6
19
8.7
54
8.8
18
8.9
51
Generative AI
8.0
5
6.1
11
8.0
5
6.4
11
Channels
9.0
41
|
Verified
8.9
224
|
Verified
8.7
19
|
Verified
7.5
171
|
Verified
9.1
31
|
Verified
7.8
167
|
Verified
8.8
23
|
Verified
7.4
162
|
Verified
8.3
31
|
Verified
7.5
171
|
Verified
Generative AI
8.6
7
6.2
58
Functions
9.1
49
|
Verified
8.8
254
|
Verified
9.1
49
|
Verified
8.8
255
|
Verified
9.5
43
|
Verified
8.7
230
|
Verified
9.0
22
|
Verified
8.1
163
|
Verified
9.2
26
|
Verified
8.7
193
|
Verified
9.4
36
|
Verified
8.8
213
|
Verified
8.4
39
|
Verified
8.8
209
|
Verified
8.9
32
|
Verified
8.6
190
|
Verified
Agentic AI - Contact Center
Not enough data
6.2
33
Not enough data
7.3
36
Not enough data
Feature Not Available
Not enough data
6.7
34
Administrative
8.6
36
|
Verified
8.2
229
|
Verified
9.2
47
|
Verified
8.7
247
|
Verified
7.9
50
|
Verified
8.3
261
|
Verified
9.0
36
|
Verified
8.7
201
|
Verified
8.4
20
|
Verified
8.3
172
|
Verified
Compliance
9.1
9
8.8
59
8.7
9
8.8
62
8.3
7
8.5
57
Management
7.8
6
8.6
56
8.6
6
8.5
59
9.0
8
8.6
60
8.1
6
8.5
60
Integration
8.9
11
8.8
61
8.3
10
8.5
60
7.6
9
8.5
57
ServiceNow Apps
Not enough data
9.0
7
Not enough data
9.8
7
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
8.5
50
|
Verified
Not enough data
8.7
52
|
Verified
Not enough data
8.3
51
|
Verified
Not enough data
8.2
50
|
Verified
Not enough data
6.7
47
Administration
Not enough data
8.0
50
|
Verified
Not enough data
8.1
54
|
Verified
Not enough data
8.1
55
|
Verified
Not enough data
8.2
48
|
Verified
Not enough data
8.3
46
|
Verified
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
7.7
92
Not enough data
6.8
87
Not enough data
8.3
96
Not enough data
8.7
100
Not enough data
8.7
98
Not enough data
8.5
96
Not enough data
8.9
100
Generative AI
Not enough data
6.1
29
Workforce Management
Not enough data
8.9
93
Not enough data
8.9
93
Call Center Infrastructure (CCI)
Not enough data
6.4
12
Not enough data
8.3
12
Not enough data
7.1
12
Not enough data
6.3
12
Administrative
Not enough data
9.0
96
Not enough data
8.7
100
Customer Support
Not enough data
8.1
31
Not enough data
8.2
31
Not enough data
7.8
31
Automation
Not enough data
7.7
30
Not enough data
8.4
30
Not enough data
8.1
29
Artificial Intelligence
Not enough data
Feature Not Available
Not enough data
7.8
29
Not enough data
7.5
29
Generative AI
Not enough data
5.2
14
Not enough data
6.6
15
Not enough data
5.4
14
Communication
Not enough data
8.8
56
Not enough data
8.9
57
Not enough data
8.1
50
Not enough data
8.4
52
Not enough data
8.1
43
Internal Use
Not enough data
7.9
58
Not enough data
8.0
46
Not enough data
7.7
45
Not enough data
8.4
48
Not enough data
7.9
49
Not enough data
8.4
50
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
5.3
6
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
AI Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk Management & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AI Lifecycle Management
Not enough data
Not enough data
Access Control and Security
Not enough data
Not enough data
Collaboration and Communication
Not enough data
Not enough data
Agentic AI - AI Governance Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
6.9
8
Not enough data
7.1
8
Calling
Not enough data
9.0
12
Not enough data
8.2
11
Not enough data
8.8
11
Not enough data
9.0
12
Not enough data
9.0
12
Contacts
Not enough data
8.2
12
Not enough data
8.8
10
Not enough data
8.5
12
Insights
Not enough data
8.2
12
Not enough data
8.6
11
Not enough data
8.8
12
Not enough data
7.8
12
Not enough data
7.8
10
Not enough data
6.9
9
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Omnichannel Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Autonomy
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Bright Pattern and Five9 Intelligent Cloud Contact Center Platform are categorized as Call Compliance, Contact Center, and Contact Center Quality Assurance
Unique Categories
Bright Pattern has no unique categories
Five9 Intelligent Cloud Contact Center Platform is categorized as Chatbots, AI Voice Assistants, AI Customer Support Agents, Auto Dialer, Contact Center Workforce, Conversational Support, Omnichannel Commerce, Speech Analytics, ServiceNow Store Apps, Help Desk, UCaaS Platforms, Digital Customer Service Platforms, Customer Communications Management, Live Chat, Contact Center Knowledge Base, Social Customer Service, AI Agent Builders, Proactive Notification, Salesforce AppExchange Apps, Call Center Infrastructure (CCI), AI Governance Tools, AI Agents For Business Operations, Outbound Call Tracking, and Customer Service Automation
Reviews
Reviewers' Company Size
Bright Pattern
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Five9 Intelligent Cloud Contact Center Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
19.3%
Telecommunications
8.4%
Retail
7.2%
Outsourcing/Offshoring
7.2%
Information Technology and Services
6.0%
Other
51.8%
Consumer Services
8.9%
Financial Services
8.1%
Insurance
7.2%
Information Technology and Services
6.3%
Telecommunications
5.4%
Other
64.2%
Alternatives
Discussions
What is cloud based contact center?
1 Comment
DS
In the Cloud Contact Center, all server resources are located at the service provider. To connect, the customer only needs a computer and Internet ....Read more
What is the use of Bright Pattern?
1 Comment
AB
From the demo I've seen, Bright Pattern is a quite novel contact center software without much of a learning curve needed. One thing it's known for is having...Read more
Bright Pattern has no more discussions with answers
Does five9 have a mobile app?
2 Comments
SA
No it is a software that helps connect to people outside of your countryRead more
Loyal customer call acceleration
1 Comment
KG
I'm not certain - we don't use this functionality in our business, but I'm certain that Five9 would collaborate on a solution regardless.Read more
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