Top 10 Bright Pattern Alternatives & Competitors

Top 10 Alternatives to Bright Pattern Recently Reviewed By G2 Community

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Genesys Cloud CX
By Genesys
4.4/5
(1,495)
Product Description
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.
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Reviewers say compared to Bright Pattern, Genesys Cloud CX is:
Slower to reach roi
More usable
Categories in common with Bright Pattern:
Contact Center
Contact Center Quality Assurance

Five9 Intelligent Cloud Contact Center Platform
By Five9
4.1/5
(585)
Product Description
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.
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Categories in common with Bright Pattern:
Call Compliance
Contact Center
Contact Center Quality Assurance

NiCE CXone Mpower
By NiCE
4.3/5
(1,726)
Product Description
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.
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Reviewers say compared to Bright Pattern, NiCE CXone Mpower is:
Slower to reach roi
More usable
Categories in common with Bright Pattern:
Contact Center
Contact Center Quality Assurance
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Sprinklr Service
By Sprinklr
4.3/5
(714)
Product Description
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution.
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Reviewers say compared to Bright Pattern, Sprinklr Service is:
More expensive
Categories in common with Bright Pattern:
Contact Center
Contact Center Quality Assurance

3CX
By 3CX
4.4/5
(522)
Product Description
3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.
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Reviewers say compared to Bright Pattern, 3CX is:
More usable
Easier to admin
Better at meeting requirements
Categories in common with Bright Pattern:
Contact Center

Gryphon ONE
By Gryphon AI
4.2/5
(442)
Product Description
Revenue Growth – ​As organizations struggle to meet the imposing demands associated with compliant outreach, they find their contactable universe dwindling exponentially. One of the key contributors to this reduction is the over-suppression of reachable contacts. With over 25 years of experience, Gryphon fully understands the breadth of an organization’s contact compliance demands and has helped over 200 enterprise organizations mitigate risk while broadening their marketable reach. ​​Customer Experience – Gryphon's best-in-class AI solution delivers real-time intelligence to support business-specific objectives throughout every interaction. Gryphon engages in every customer interaction, providing actionable insights, real-time enablement, and valuable KPIs detailing the overall sentiment and success of every interaction, delivering a personalized experience, improved agent performance, and increased customer satisfaction and loyalty.​​Risk Mitigation – ​Gryphon has been a trusted advisor protecting enterprise companies from TCPA and other all-channel Do Not Contact violations through an automated, platform-based approach to contact compliance for nearly a quarter of a century. Our real-time platform accounts for all regulatory lists, constantly changing contact compliance data, and timebound restrictions while honoring Opt-Out requests and applying proprietary existing business relationship and consent data, with a comprehensive audit trail of those activities.
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Reviewers say compared to Bright Pattern, Gryphon ONE is:
Slower to reach roi
Categories in common with Bright Pattern:
Call Compliance
Contact Center Quality Assurance

Aircall
By Aircall
4.4/5
(1,495)
Product Description
Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.
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Reviewers say compared to Bright Pattern, Aircall is:
More usable
Easier to set up
Better at meeting requirements
Categories in common with Bright Pattern:
Contact Center

UJET
By UJET
4.7/5
(1,121)
Product Description
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
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Reviewers say compared to Bright Pattern, UJET is:
Slower to reach roi
More usable
Easier to set up
Categories in common with Bright Pattern:
Contact Center

Aloware
By Aloware
4.1/5
(821)
Product Description
Aloware is a contact center software that eliminates the hassle of hardware. You can use it anywhere and from any device, giving you all the freedom and flexibility of working anywhere. The best part is that it provides teams with an all-in-one platform where they can connect with hundreds of customers via call, text, email and social, automate workflows, and get better leads fast and easy. Power Dialer eliminates unnecessary leads from your list and dials all the numbers automatically. Reach up to 500 leads in one sitting, and close more deals with it. With triggers, teams can easily set up automations to make workflows more efficient.
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Categories in common with Bright Pattern:
Contact Center
Contact Center Quality Assurance

G2 Deals

Buying software just got smarter. And cheaper.

This is how G2 Deals can help you:

• Easily shop for curated – and trusted – software
• Own your own software buying journey
• Discover exclusive deals on software

See Exclusive Offers