Compare Box and Zendesk for Customer Service 
At a Glance
Market Segments
Enterprise (40.6% of reviews)
Mid-Market (45.6% of reviews)
Entry-Level Pricing
$5.00 Per Month
$19.00 1 user per month billed annually
Box
Star Rating
(5,206)4.2 out of 5
Market Segments
Enterprise (40.6% of reviews)
Pros & Cons
Entry-Level Pricing
$5.00 Per Month
Free Trial is available
Browse all 6 pricing plansZendesk for Customer Service
Star Rating
(6,804)4.3 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Box excels in handling large media files, making it a reliable choice for industries that require secure and efficient file sharing. Users appreciate its secure permission controls, which allow for precise access management, ensuring sensitive materials are shared safely.
- Users say that Zendesk for Customer Service stands out for its user-friendly interface, which many find minimalist and visually appealing. This design contributes to a smoother experience when managing customer queries, as it helps streamline ticketing and email responses.
- Reviewers mention that Box's organizational capabilities are particularly beneficial for project management, allowing users to easily categorize files into folders based on modules or releases. This feature enhances day-to-day usability, especially for teams that handle complex documentation.
- According to verified reviews, Zendesk for Customer Service is praised for its ability to consolidate customer inquiries into a single platform. This centralization not only improves response times but also enhances overall customer experience, making it easier for support teams to manage interactions.
- Users highlight that Box's implementation process is straightforward, with many finding the onboarding experience intuitive. This ease of setup is a significant advantage for teams looking to quickly integrate a new tool into their workflow.
- G2 reviewers note that while both products offer quality support, Zendesk for Customer Service has a slight edge in providing a comprehensive support experience, helping users navigate challenges more effectively. However, Box's support is also well-regarded, particularly for its responsiveness to user needs.
Pricing
Entry-Level Pricing
Box
Business Starter
$5.00
Per Month
Secure file collaboration, storage and native e-signatures for up to 10 users
- 100 GB of storage
- 2 GB file upload
- 25 file versions
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Box
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
8.8
4,399
8.6
5,183
Ease of Use
8.7
4,443
8.6
5,291
Ease of Setup
8.7
1,105
8.0
3,252
Ease of Admin
8.6
996
8.2
3,115
Quality of Support
8.4
3,040
8.4
4,919
Has the product been a good partner in doing business?
8.7
888
8.4
3,038
Product Direction (% positive)
7.7
4,293
8.0
4,837
Features by Category
Signature Process
9.2
58
Not enough data
9.1
54
Not enough data
9.3
58
Not enough data
9.1
58
Not enough data
8.8
55
Not enough data
9.2
51
Not enough data
9.0
55
Not enough data
9.3
52
Not enough data
Agentic AI - E-Signature
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and Scalability
9.0
56
Not enough data
9.2
56
Not enough data
9.2
55
Not enough data
Platform
8.8
65
Not enough data
9.2
72
Not enough data
9.0
61
Not enough data
9.3
69
Not enough data
8.8
62
Not enough data
Ticket and Case Management
Not enough data
8.8
2583
|
Verified
Not enough data
8.7
2610
|
Verified
Not enough data
8.5
2539
|
Verified
Not enough data
8.4
2371
|
Verified
Not enough data
8.2
1934
|
Verified
Not enough data
8.4
2409
|
Verified
Not enough data
8.6
2410
|
Verified
Not enough data
8.3
1865
|
Verified
Generative AI
Not enough data
7.6
388
Not enough data
7.6
387
Agentic AI - Help Desk
Not enough data
7.8
247
Not enough data
7.9
245
Not enough data
8.0
247
Communication Channels
Not enough data
8.5
2069
|
Verified
Not enough data
8.8
2332
|
Verified
Not enough data
8.4
1747
|
Verified
Not enough data
8.0
1435
|
Verified
Not enough data
8.0
1324
|
Verified
Platform
Not enough data
7.7
1390
|
Verified
Not enough data
8.0
1781
|
Verified
Not enough data
8.3
1956
|
Verified
Not enough data
8.2
1766
|
Verified
Not enough data
7.9
2368
|
Verified
Not enough data
8.0
2418
|
Verified
File Management
8.6
2952
Not enough data
8.7
3316
Not enough data
8.9
3273
Not enough data
8.3
3172
Not enough data
8.5
2270
Not enough data
Agentic AI - Cloud Content Collaboration
7.3
45
Not enough data
8.0
49
Not enough data
7.6
46
Not enough data
Collaboration
8.7
2851
Not enough data
9.1
3419
Not enough data
7.8
2642
Not enough data
8.3
2556
Not enough data
Administration
8.8
2005
Not enough data
8.7
1863
Not enough data
8.7
1788
Not enough data
8.6
2044
Not enough data
8.7
1665
Not enough data
9.1
2137
Not enough data
Platform
8.9
814
Not enough data
8.5
611
Not enough data
8.6
573
Not enough data
8.5
497
Not enough data
Usability
Not enough data
8.3
665
Not enough data
8.3
661
Not enough data
8.4
634
Reporting
Not enough data
8.3
587
Not enough data
7.9
562
Not enough data
8.2
643
Generative AI
Not enough data
7.3
177
Not enough data
7.2
176
Responses
Not enough data
8.2
62
Not enough data
8.6
69
Not enough data
8.2
68
Automation - AI Agents
Not enough data
7.4
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.5
25
Not enough data
7.8
25
Platform
Not enough data
8.2
67
Not enough data
8.2
65
Not enough data
8.4
62
Autonomy - AI Agents
Not enough data
7.8
24
Not enough data
7.4
25
Not enough data
7.4
26
Not enough data
7.5
26
Generative AI
Not enough data
7.6
31
Not enough data
8.1
30
Responses
Not enough data
8.1
466
Not enough data
8.1
464
Not enough data
8.3
447
Not enough data
8.1
446
Not enough data
8.1
355
Platform
Not enough data
8.6
470
Not enough data
8.3
469
Not enough data
8.3
463
Not enough data
8.2
465
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
454
Generative AI
Not enough data
8.1
112
Not enough data
8.2
111
Conversational Platform
Not enough data
8.1
860
Not enough data
8.3
716
Not enough data
8.2
683
Not enough data
8.2
748
Support Automation
Not enough data
8.1
713
Not enough data
8.3
757
Not enough data
8.4
715
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
102
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
Not enough data
8.1
83
Not enough data
7.6
77
Not enough data
8.1
85
Automation
Not enough data
8.1
85
Not enough data
8.2
83
Not enough data
8.1
83
Artificial Intelligence
Not enough data
7.8
82
Not enough data
7.7
81
Not enough data
7.7
85
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
206
Not enough data
Feature Not Available
Communication
Not enough data
8.6
949
|
Verified
Not enough data
8.5
964
|
Verified
Not enough data
8.1
719
Not enough data
8.5
736
|
Verified
Not enough data
8.0
520
Internal Use
Not enough data
8.0
1781
|
Verified
Not enough data
8.5
847
|
Verified
Not enough data
8.1
649
Not enough data
8.5
897
Not enough data
8.6
826
|
Verified
Not enough data
8.3
847
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
Not enough data
8.5
1510
Not enough data
8.5
1441
Not enough data
8.0
1024
Not enough data
7.7
647
Not enough data
8.0
779
Self-Service Platform
Not enough data
8.2
829
Not enough data
8.2
845
Not enough data
7.7
664
Not enough data
8.2
811
Agentic AI - Customer Self-Service
Not enough data
8.3
63
Not enough data
8.3
63
Not enough data
8.2
65
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Generative AI
Not enough data
7.5(won by default)
78
Not enough data
7.5(won by default)
79
Process
Not enough data
8.4(won by default)
564
Not enough data
9.1(won by default)
744
Not enough data
8.8(won by default)
693
Channels
Not enough data
9.0(won by default)
743
Not enough data
8.4(won by default)
587
Not enough data
8.7(won by default)
566
Not enough data
8.2(won by default)
487
Not enough data
8.3(won by default)
422
Insight
Not enough data
8.1(won by default)
540
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
563
Not enough data
8.7(won by default)
667
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise Content Management (ECM)
7.5
14
Not enough data
8.2
13
Not enough data
8.1
13
Not enough data
File Management
9.1
113
Not enough data
8.5
95
Not enough data
8.3
92
Not enough data
8.8
105
Not enough data
9.0
110
Not enough data
8.7
98
Not enough data
8.4
92
Not enough data
8.3
90
Not enough data
8.5
87
Not enough data
8.8
111
Not enough data
8.9
107
Not enough data
8.8
104
Not enough data
Workflow
8.5
94
Not enough data
8.3
96
Not enough data
8.4
99
Not enough data
8.8
99
Not enough data
8.6
90
Not enough data
Platform
8.6
91
Not enough data
9.0
109
Not enough data
8.6
89
Not enough data
8.8
89
Not enough data
8.6
90
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
72
Not enough data
8.1
71
Not enough data
8.2
70
Not enough data
8.3
70
Not enough data
8.3
69
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
71
Not enough data
8.3
71
Not enough data
8.5
70
Automation
Not enough data
8.7
73
Not enough data
8.6
71
Not enough data
7.9
69
Autonomy
Not enough data
8.1
69
Not enough data
8.4
68
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
11
Not enough data
9.0
12
Not enough data
9.6
8
Not enough data
9.5
10
Not enough data
8.7
9
Not enough data
9.0
7
Not enough data
9.2
8
Not enough data
8.7
10
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Box and Zendesk for Customer Service are categorized as AI Agents For Business Operations
Unique Categories
Box is categorized as Enterprise Content Management (ECM), E-Signature, and Cloud Content Collaboration
Zendesk for Customer Service is categorized as AI Customer Support Agents, Help Desk, Customer Service Automation, Conversational Support, Workforce Management, Live Chat, Chatbots, Complaint Management, Customer Self-Service, Conversational Commerce Platforms, Digital Customer Service Platforms, Social Customer Service, Proactive Notification, and Shared Inbox
Reviews
Reviewers' Company Size
Box
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Higher Education
9.3%
Information Technology and Services
7.4%
Computer Software
6.3%
Education Management
5.6%
Marketing and Advertising
5.5%
Other
65.8%
Computer Software
14.2%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
4.9%
Consumer Services
4.4%
Other
57.9%
Discussions
How does this service differ from Dropbox?
4 Comments
DL
They are very similar. Primarily, I would say the storage offered is lower on Box, and DropBox has better UI and features.Read more
Where is Box headed in the near future? Will it become an integrated service?
3 Comments
MM
With all the advancement in technology I believe that Box is definitely going forward with the movement. It is such an easy program to use along with being...Read more
how can i better improve my experience with this program?
3 Comments
DV
Box helps to improve your experience of sharing documents and files within your team. You can provide individual access to each file or folder. Create and...Read more
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
JC
There is not a free version of Zendesk, but there are multiple pricing options depending on the size of your organization/agents. Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
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