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Compare Balto and Mixmax

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At a Glance
Balto
Balto
Star Rating
(568)4.8 out of 5
Market Segments
Mid-Market (49.6% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Balto
Mixmax
Mixmax
Star Rating
(1,435)4.6 out of 5
Market Segments
Small-Business (53.2% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$29.00 1 per user/month (billed annually)
Free Trial is available
Browse all 5 pricing plans

Balto vs Mixmax

When assessing the two solutions, reviewers found Balto easier to use, set up, and administer. Reviewers also preferred doing business with Balto overall.

  • Reviewers felt that Balto meets the needs of their business better than Mixmax.
  • When comparing quality of ongoing product support, reviewers felt that Balto is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Balto over Mixmax.
Pricing
Entry-Level Pricing
Balto
No pricing available
Mixmax
Inbox Copilot
$29.00
1 per user/month (billed annually)
Browse all 5 pricing plans
Free Trial
Balto
No trial information available
Mixmax
Free Trial is available
Ratings
Meets Requirements
9.5
409
9.1
1,119
Ease of Use
9.6
412
9.0
1,130
Ease of Setup
9.6
221
9.1
351
Ease of Admin
9.5
119
9.0
261
Quality of Support
9.6
397
9.0
875
Has the product been a good partner in doing business?
9.8
121
9.2
251
Product Direction (% positive)
9.8
375
8.4
1,011
Features by Category
Not enough data
8.1
467
Integrated Workflows
Not enough data
8.4
296
|
Verified
Not enough data
9.5
440
|
Verified
Not enough data
7.2
181
Not enough data
8.2
237
|
Verified
Not enough data
8.6
312
|
Verified
Not enough data
8.7
253
Not enough data
Feature Not Available
Repeatability and Reportability
Not enough data
8.5
292
|
Verified
Not enough data
8.8
295
|
Verified
Not enough data
8.8
286
|
Verified
Not enough data
8.1
223
|
Verified
Not enough data
6.7
100
AI and Automation
Not enough data
Feature Not Available
Not enough data
7.2
102
Not enough data
8.8
226
Not enough data
Feature Not Available
Not enough data
6.9
98
Generative AI
Not enough data
6.8
81
Agentic AI - Sales Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversation IntelligenceHide 15 FeaturesShow 15 Features
9.4
245
Not enough data
Call Analytics
9.4
204
Not enough data
9.4
208
Not enough data
9.4
219
Not enough data
Feature Not Available
Not enough data
Agent Performance Management
Feature Not Available
Not enough data
9.3
200
Not enough data
9.4
217
Not enough data
Generative AI
9.4
134
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contact Center Quality AssuranceHide 10 FeaturesShow 10 Features
9.5
172
Not enough data
Quality Assurance
9.6
165
Not enough data
9.5
162
Not enough data
9.5
159
Not enough data
Engagement
9.6
167
Not enough data
9.6
163
Not enough data
9.5
165
Not enough data
Performance
9.5
163
Not enough data
9.7
165
Not enough data
Generative AI
9.4
128
Not enough data
9.4
128
Not enough data
Natural Language Generation (NLG)Hide 11 FeaturesShow 11 Features
Not enough data
Not enough data
Data Ingestion
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
AI Agents For Business OperationsHide 17 FeaturesShow 17 Features
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.3
219
Integrations
Not enough data
6.6
97
Not enough data
9.3
198
Not enough data
8.3
140
Not enough data
8.3
140
Not enough data
7.9
121
Branding & Customizatio
Not enough data
8.0
149
Not enough data
8.6
148
Not enough data
8.0
116
Automatic Rules & Configurations
Not enough data
8.8
161
Not enough data
8.8
145
Not enough data
8.5
140
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Google Workspace for SalesHide 5 FeaturesShow 5 Features
Not enough data
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sales Performance ManagementHide 14 FeaturesShow 14 Features
Not enough data
8.3
165
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
Not enough data
7.6
77
|
Verified
Not enough data
8.2
92
|
Verified
Not enough data
Feature Not Available
Not enough data
7.9
81
|
Verified
Personalization
Not enough data
Feature Not Available
Not enough data
8.4
104
|
Verified
Not enough data
8.8
121
|
Verified
Not enough data
8.1
53
Administrative
Not enough data
8.9
124
|
Verified
Not enough data
8.5
94
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
851
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
9.1
772
Not enough data
8.8
682
Not enough data
8.8
626
Customizations
Not enough data
9.1
724
Not enough data
9.4
787
Not enough data
9.0
721
Not enough data
8.5
561
Not enough data
9.1
750
Generative AI
Not enough data
7.0
155
9.4
171
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
9.4
156
Not enough data
9.5
152
Not enough data
9.3
145
Not enough data
Feature Not Available
Not enough data
Feedback
9.5
143
Not enough data
9.4
153
Not enough data
9.4
146
Not enough data
9.3
148
Not enough data
9.3
150
Not enough data
9.4
151
Not enough data
9.3
147
Not enough data
Generative AI
9.4
83
Not enough data
AI Customer Support AgentsHide 16 FeaturesShow 16 Features
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reviews
Reviewers' Company Size
Balto
Balto
Small-Business(50 or fewer emp.)
23.7%
Mid-Market(51-1000 emp.)
49.6%
Enterprise(> 1000 emp.)
26.7%
Mixmax
Mixmax
Small-Business(50 or fewer emp.)
53.2%
Mid-Market(51-1000 emp.)
43.5%
Enterprise(> 1000 emp.)
3.3%
Reviewers' Industry
Balto
Balto
Insurance
50.8%
Consumer Services
9.3%
Financial Services
5.2%
Telecommunications
4.1%
Hospital & Health Care
3.5%
Other
27.0%
Mixmax
Mixmax
Computer Software
19.2%
Information Technology and Services
11.8%
Marketing and Advertising
11.5%
Financial Services
3.4%
Staffing and Recruiting
3.1%
Other
51.0%
Alternatives
Balto
Balto Alternatives
Observe.AI
Observe.AI
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Gong
Gong
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Chorus by ZoomInfo
Chorus by ZoomInfo
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NiCE CXone Mpower
NiCE CXone Mpower
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Mixmax
Mixmax Alternatives
Apollo.io
Apollo.io
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Salesloft
Salesloft
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Outreach
Outreach
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Vendasta Yesware
Vendasta Yesware
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Discussions
Balto
Balto Discussions
Has there been any thought of Balto in a higher-education context ?
2 Comments
Marc B.
MB
Hi Adonis! Great idea. We've actually looked into using Balto for alumni relations teams to help universities fundraise and keep their alumni engaged. I...Read more
Can we make it capture keywords faster so it can keep up with our screen pops?
2 Comments
LT
Absolutely. Read more
No questions.
1 Comment
Donnie O.
DO
Great applicationRead more
Mixmax
Mixmax Discussions
What features am I overlooking besides reminders, scheduling and templates?
4 Comments
Michael M.
MM
Great question Leland. Our two most jaw-dropping features are... 1. Our Rules engine, which is like an even easier Zapier for sales. For example you can...Read more
What Mixmax feature do you find most useful for maintaining good relationships with leads?
3 Comments
MB
Being able to see if they opened the email is helpful.Read more
Can I add a user to my account that has a different email extension?
2 Comments
Michael M.
MM
Hi Karim, you can add members to your workspace, whether that be your personal email or a team mate, from the Members & Billing section. Hot link =>...Read more
Balto
Balto
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Mixmax
Mixmax
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