# Can we make it capture keywords faster so it can keep up with our screen pops?

I do not have an accent Balto is always a screen behind me. Meaning the suggestions are reactive not proactive which makes it difficult to use especially when it fails to capture keywords like Licensed Agent, Savings...

##### Post Metadata
- Posted at: over 4 years ago
- Author title: Remote Medicare Insurance Representative
- Net upvotes: 2


## Comments
### Comment 1

yes

##### Comment Metadata
- Posted at: over 3 years ago
- Author title: --



### Comment 2

Absolutely. 

##### Comment Metadata
- Posted at: over 3 years ago
- Author title: Contact Center Rep




## Related Product
[Balto](https://www.g2.com/products/balto/reviews)

## Related Category
[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)

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