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Compare Atera and SysAid 
Featured Products
At a Glance
Market Segments
Small-Business (61.3% of reviews)
Mid-Market (59.9% of reviews)
Entry-Level Pricing
Free Trial
Free Trial 1 Agent Per Year
Atera
Star Rating
(985)4.6 out of 5
Market Segments
Small-Business (61.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 8 pricing plansSysAid
Star Rating
(732)4.5 out of 5
Market Segments
Mid-Market (59.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 Agent Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Atera excels in user experience, particularly with its straightforward interface and ease of implementation. Users appreciate the automated patch deployment and real-time device monitoring, which help maintain endpoint health effectively.
- According to verified reviews, SysAid stands out for its robust help desk and ITSM features, with users highlighting its effective incident and ticket management system. Reviewers note that the ticket creation process is straightforward, making it easier to provide detailed support to clients.
- Users say that Atera's automated monitoring thresholds provide valuable visibility into device health, allowing for proactive management of potential outages. This feature is particularly beneficial for small businesses looking to streamline their IT operations.
- Reviewers mention that SysAid offers a powerful service portal that stakeholders can use to manage various service requests efficiently. This capability is crucial for organizations that need to track incidents and assets effectively.
- G2 reviewers highlight that both products have similar quality of support ratings, but Atera's recent user feedback suggests a slight edge in responsiveness and ease of use, making it a preferred choice for those prioritizing quick support.
- According to recent feedback, while SysAid has made significant strides with its AI-guided automation features, Atera's AI filtering capabilities are noted for effectively reducing noise from repetitive events, which can enhance overall operational efficiency.
Pricing
Entry-Level Pricing
SysAid
Help Desk
Free Trial
1 Agent Per Year
A comprehensive, generative AI Help Desk platform, revolutionizing IT ticket management and service delivery.
- AI Chatbot
- Asset Management
- Self-Service Portal
Free Trial
Atera
Free Trial is available
SysAid
Free Trial is available
Ratings
Meets Requirements
8.9
843
8.9
587
Ease of Use
9.2
886
8.9
590
Ease of Setup
9.1
739
8.5
519
Ease of Admin
9.0
583
8.8
516
Quality of Support
9.0
801
9.0
579
Has the product been a good partner in doing business?
9.2
576
9.1
508
Product Direction (% positive)
9.4
830
9.1
558
Features by Category
Ticket and Case Management
8.6
301
8.9
43
8.6
301
8.7
45
8.5
299
8.4
45
8.3
290
8.2
43
8.2
285
8.2
45
8.3
291
8.4
45
8.2
291
8.6
44
8.2
286
8.2
42
Generative AI
7.2
236
7.7
37
7.3
236
7.6
37
Agentic AI - Help Desk
8.3
32
Not enough data
8.5
32
Not enough data
8.6
32
Not enough data
Communication Channels
8.3
286
8.8
44
8.7
286
9.0
42
8.1
281
8.1
42
6.4
268
6.0
38
6.2
266
5.7
39
Platform
7.2
293
6.8
46
7.8
303
8.3
46
8.4
302
8.9
45
8.0
305
8.2
45
8.2
306
8.7
45
8.5
303
8.7
44
Administration
8.1
156
8.8
232
|
Verified
8.4
158
8.7
263
|
Verified
8.7
161
8.8
270
|
Verified
Service Desk
8.5
156
9.5
287
|
Verified
8.3
156
9.3
279
|
Verified
8.4
155
8.9
255
|
Verified
Management
8.6
152
8.7
251
|
Verified
8.9
152
9.0
254
|
Verified
8.7
150
8.7
236
|
Verified
8.4
149
8.7
236
|
Verified
8.1
145
8.3
180
|
Verified
Functionality
8.4
154
9.4
262
|
Verified
8.5
151
8.8
222
|
Verified
8.9
153
8.9
229
|
Verified
8.7
151
8.5
218
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
7.3
21
Not enough data
6.7
21
Not enough data
7.0
21
Not enough data
6.8
21
Not enough data
7.2
21
Not enough data
7.0
21
Not enough data
7.3
20
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
8.9
589
|
Verified
Not enough data
8.4
75
Not enough data
8.0
70
Not enough data
Monitoring and Management
9.1
587
|
Verified
Not enough data
8.3
542
|
Verified
Not enough data
8.3
540
|
Verified
Not enough data
8.7
578
|
Verified
Not enough data
8.3
74
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.6
84
Not enough data
Service Management
9.1
581
|
Verified
Not enough data
8.6
76
Not enough data
8.5
89
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.8
79
Not enough data
7.6
76
Not enough data
7.9
76
Not enough data
7.7
76
Not enough data
7.8
75
Not enough data
7.5
77
Not enough data
7.4
76
Not enough data
Scope
6.8
30
Not enough data
8.0
32
Not enough data
Security
7.9
32
Not enough data
7.2
30
Not enough data
5.7
27
Not enough data
Management
8.0
28
Not enough data
7.7
27
Not enough data
7.5
26
Not enough data
7.8
28
Not enough data
6.1
25
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
7.8
10
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
8.0
10
Not enough data
7.7
10
Not enough data
7.8
10
Not enough data
8.0
10
Not enough data
Functionality
8.9
281
Not enough data
8.9
286
Not enough data
8.2
273
Not enough data
8.6
263
Not enough data
Monitoring - Network Monitoring
8.3
35
Not enough data
8.7
36
Not enough data
8.8
33
Not enough data
Management
8.4
259
Not enough data
8.4
260
Not enough data
7.9
248
Not enough data
Analytics - Network Monitoring
8.2
34
Not enough data
8.0
34
Not enough data
Security - Network Monitoring
8.4
34
Not enough data
7.8
35
Not enough data
8.3
34
Not enough data
Network Performance - Network Monitoring
8.2
34
Not enough data
8.1
34
Not enough data
AI Automation - Network Monitoring
7.7
33
Not enough data
7.6
33
Not enough data
7.4
33
Not enough data
Agentic AI - Network Monitoring
7.6
28
Not enough data
7.6
28
Not enough data
7.6
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
7.6
28
Not enough data
Functionality
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
Not enough data
Not enough data
7.7
5
Not enough data
6.9
6
Not enough data
Management
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
8.8
224
Not enough data
8.7
217
Not enough data
7.8
209
Not enough data
7.1
205
Not enough data
7.9
214
Not enough data
Generative AI
7.2
195
Not enough data
7.2
192
Not enough data
Agentic AI - IT Asset Management
8.1
31
Not enough data
7.8
31
Not enough data
8.1
31
Not enough data
7.6
31
Not enough data
7.9
30
Not enough data
8.0
31
Not enough data
7.7
31
Not enough data
Management
8.8
218
Not enough data
8.1
208
Not enough data
7.6
206
Not enough data
8.0
213
Not enough data
Responses
9.8
9
Not enough data
9.1
9
Not enough data
9.6
9
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.6
9
Not enough data
9.6
9
Not enough data
9.2
8
Not enough data
Autonomy - AI Agents
9.3
9
Not enough data
9.6
9
Not enough data
9.6
9
Not enough data
9.8
9
Not enough data
Generative AI
9.6
9
Not enough data
9.6
9
Not enough data
Administration
8.7
440
Not enough data
8.4
437
Not enough data
7.3
383
Not enough data
9.0
441
Not enough data
8.2
422
Not enough data
8.2
441
Not enough data
Maintenance
8.9
441
Not enough data
7.8
391
Not enough data
Communication
Feature Not Available
Not enough data
6.1
364
Not enough data
6.1
357
Not enough data
6.9
368
Not enough data
Security
7.8
380
Not enough data
8.0
388
Not enough data
Device Support
7.4
391
Not enough data
8.2
395
Not enough data
8.2
393
Not enough data
Performance
8.3
426
Not enough data
Generative AI
7.2
281
Not enough data
Automation - AI IT Agents
8.0
11
Not enough data
7.9
11
Not enough data
Autonomy - AI IT Agents
7.7
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.3
11
Not enough data
IT Ticket Management - AI IT Agents
7.9
11
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
6.8
11
Not enough data
7.3
11
Not enough data
IT Support Automation - AI IT Agents
7.9
11
Not enough data
7.9
12
Not enough data
7.8
12
Not enough data
7.9
11
Not enough data
7.9
11
Not enough data
Generative AI - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Monitoring and Management - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Incident Management
8.4
210
9.0
406
8.5
212
8.9
418
8.8
206
9.1
426
8.2
211
8.4
388
8.1
203
8.5
375
Reporting
8.6
210
8.6
415
8.4
207
8.4
388
7.8
201
8.3
325
Access & Usability
7.4
207
7.4
295
8.5
204
8.8
392
8.0
201
9.0
384
8.3
197
8.6
312
Agentic AI - Service Desk
8.5
26
Not enough data
8.1
26
Not enough data
8.0
25
Not enough data
8.1
25
Not enough data
8.1
26
Not enough data
7.7
26
Not enough data
8.1
26
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.2
76
Not enough data
Platform
7.9
77
Not enough data
8.8
79
Not enough data
8.1
76
Not enough data
8.3
81
Not enough data
8.5
80
Not enough data
Security
8.3
80
Not enough data
9.0
81
Not enough data
7.4
78
Not enough data
8.2
79
Not enough data
8.1
76
Not enough data
Agentic AI - Enterprise IT Management
8.5
11
Not enough data
8.6
11
Not enough data
8.5
11
Not enough data
8.6
11
Not enough data
8.3
11
Not enough data
8.9
11
Not enough data
8.6
11
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Atera and SysAid are categorized as AIOps Platforms, IT Service Management (ITSM) Tools, Service Desk, and Help Desk
Unique Categories
Atera is categorized as AI IT Agents, AI Agents For Business Operations, Unified Endpoint Management (UEM), Remote Monitoring & Management (RMM), Patch Management, IT Asset Management, Remote Support, Endpoint Management, Enterprise IT Management, Network Monitoring, and Autonomous Endpoint Management (AEM)
SysAid has no unique categories
Reviews
Reviewers' Company Size
Atera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SysAid
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.8%
Computer & Network Security
13.0%
Hospital & Health Care
3.3%
Telecommunications
3.0%
Manufacturing
2.9%
Other
46.9%
Information Technology and Services
14.2%
Hospital & Health Care
7.3%
Financial Services
4.6%
Banking
4.2%
Computer Software
3.2%
Other
66.5%
Alternatives
Discussions
Is atera safe?
2 Comments
MH
YesRead more
How does your pricing compare to the traditional RMM vendors?
1 Comment
Official Response from Atera
At Atera, you only get billed a fixed monthly fee for the number of technicians that actually use our software. So you don’t pay more when you grow or add...Read more
Can I generate automatically a Service Ticket from an Agent Alert?
1 Comment
Official Response from Atera
It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The...Read more
Does SysAid allow for modern authentication on monitored email?
2 Comments
Official Response from SysAid
In SysAid we have automated email integration, which is affected by Microsoft’s announcement that they’re retiring basic authentication for Office 365 email...Read more
SysAid compatibility with Exchange Server 2013 and above ?
1 Comment
BU
Yes, SysAid works with Exchange 2013 & higher.
Read more
I'm interested in how others have implemented it and uses that may be beneficial to our company.
1 Comment
BU
We have implemented this as the full cloud solution. We have an on Perm Server for Patch Management as well.
Read more
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