Compare Salesforce Service Cloud Software and Atera
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Small-Business (58.5% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial
Agentforce Service (formerly Salesforce Service Cloud)
Star Rating
(7,323)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plans
Atera
Star Rating
(1,123)4.6 out of 5
Market Segments
Small-Business (58.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 8 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Service Cloud excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Atera. Users appreciate its flexibility, noting that it allows for extensive customization to meet both current and future business needs.
- Users say that Atera shines in its ease of setup and user-friendly interface, making it particularly appealing for small businesses. Reviewers highlight the straightforward initial setup process and the intuitive menu design, which helps them manage patching and tickets efficiently without a large team.
- According to verified reviews, Salesforce Service Cloud is praised for its robust features, such as the ability to store and manage contacts from various vendors effectively. Users find this capability extremely helpful for organizing information and enhancing customer interactions.
- Reviewers mention that Atera's licensing structure is a significant advantage, as it charges based on the number of technicians rather than endpoints. This model is seen as cost-effective for managed service providers (MSPs), allowing for affordable growth without the burden of per-node fees.
- G2 reviewers highlight that while Salesforce Service Cloud has a more complex setup, it offers powerful tools for ticket management and customer relationship management. Users appreciate the comprehensive features, although some note that the learning curve can be steeper compared to Atera.
- Users report that both platforms provide solid support, but Atera receives higher marks for quality of support and responsiveness. Reviewers express satisfaction with Atera's proactive assistance features, which help prevent issues before they arise, enhancing the overall user experience.
Pricing
Entry-Level Pricing
Agentforce Service (formerly Salesforce Service Cloud)
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Free Trial
Agentforce Service (formerly Salesforce Service Cloud)
Free Trial is available
Atera
Free Trial is available
Ratings
Meets Requirements
8.6
2,842
8.8
898
Ease of Use
8.4
5,454
9.2
1,001
Ease of Setup
7.9
4,208
9.2
853
Ease of Admin
8.2
1,559
9.0
595
Quality of Support
8.3
2,618
9.0
854
Has the product been a good partner in doing business?
8.7
1,540
9.2
587
Product Direction (% positive)
8.3
2,791
9.4
883
Features by Category
Ticket and Case Management
8.5
1214
|
Verified
8.6
305
8.4
1225
|
Verified
8.6
304
8.4
1274
|
Verified
8.5
302
8.3
1182
|
Verified
8.3
294
8.1
983
8.2
287
7.9
1169
|
Verified
8.3
292
8.3
1155
|
Verified
8.3
292
8.5
1068
|
Verified
8.2
286
Generative AI
7.7
182
7.2
236
7.7
180
7.3
237
Agentic AI - Help Desk
8.6
76
8.2
31
8.5
68
8.4
31
8.5
69
8.4
31
Communication Channels
8.4
1026
|
Verified
8.2
289
8.6
1215
|
Verified
8.7
287
8.2
862
8.1
283
8.0
810
|
Verified
6.4
269
8.1
770
6.2
266
Platform
7.8
557
|
Verified
7.2
297
8.3
822
|
Verified
7.8
306
8.6
700
|
Verified
8.4
304
8.3
641
|
Verified
8.1
307
8.2
1160
|
Verified
8.2
312
8.2
1177
|
Verified
8.5
308
Administration
Not enough data
8.1
156
Not enough data
8.3
160
Not enough data
8.7
163
Service Desk
Not enough data
8.6
158
Not enough data
8.3
156
Not enough data
8.4
155
Management
Not enough data
8.6
154
Not enough data
8.8
153
Not enough data
8.7
151
Not enough data
8.4
151
Not enough data
8.1
146
Functionality
Not enough data
8.4
156
Not enough data
8.5
151
Not enough data
8.9
156
Not enough data
8.7
154
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
7.4
21
Not enough data
6.8
21
Not enough data
6.9
21
Not enough data
6.8
21
Not enough data
7.4
21
Not enough data
7.1
21
Not enough data
7.3
20
Administration
8.8
232
Not enough data
8.8
231
Not enough data
8.7
229
Not enough data
Knowledge Management
8.8
225
Not enough data
8.6
215
Not enough data
8.5
214
Not enough data
Compliance
8.7
231
Not enough data
8.7
229
Not enough data
8.6
229
Not enough data
8.6
226
Not enough data
Customer Support
8.2
214
Not enough data
8.2
208
Not enough data
8.0
197
Not enough data
Data Security
8.6
220
Not enough data
8.7
222
Not enough data
9.0
222
Not enough data
9.1
223
Not enough data
Administration
8.6
215
Not enough data
8.9
216
Not enough data
8.9
220
Not enough data
Generative AI
7.6
152
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
8.9
624
|
Verified
Not enough data
8.1
92
Not enough data
7.9
71
Monitoring and Management
Not enough data
9.1
643
|
Verified
Not enough data
8.3
547
|
Verified
Not enough data
8.3
549
|
Verified
Not enough data
8.7
616
|
Verified
Not enough data
8.2
78
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.6
104
Service Management
Not enough data
9.1
618
|
Verified
Not enough data
8.8
89
Not enough data
8.7
121
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
8.0
97
Not enough data
7.4
78
Not enough data
7.9
83
Not enough data
7.6
77
Not enough data
7.8
79
Not enough data
7.6
82
Not enough data
7.4
78
Channels
8.6
128
Not enough data
8.4
120
Not enough data
7.6
119
Not enough data
Design
8.4
118
Not enough data
8.0
119
Not enough data
8.3
121
Not enough data
8.4
121
Not enough data
8.5
116
Not enough data
Generative AI
7.5
113
Not enough data
7.6
112
Not enough data
Usability
8.6
205
Not enough data
8.6
208
Not enough data
8.7
206
Not enough data
Reporting
8.7
206
Not enough data
8.3
199
Not enough data
8.6
203
Not enough data
Generative AI
7.6
180
Not enough data
7.6
181
Not enough data
Scope
Not enough data
7.0
32
Not enough data
7.9
34
Security
Not enough data
8.0
34
Not enough data
7.3
32
Not enough data
5.7
27
Management
Not enough data
8.0
28
Not enough data
7.7
27
Not enough data
7.5
26
Not enough data
7.9
29
Not enough data
6.1
25
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
8.0
11
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
8.0
10
Not enough data
7.9
11
Not enough data
8.1
12
Not enough data
8.0
11
Functionality
Not enough data
8.9
284
Not enough data
8.9
290
Not enough data
8.2
273
Not enough data
8.6
264
Monitoring - Network Monitoring
Not enough data
8.2
35
Not enough data
8.6
38
Not enough data
8.9
35
Management
Not enough data
8.4
260
Not enough data
8.4
262
Not enough data
7.9
249
Analytics - Network Monitoring
Not enough data
8.1
34
Not enough data
7.9
34
Security - Network Monitoring
Not enough data
8.5
35
Not enough data
7.8
36
Not enough data
8.2
35
Network Performance - Network Monitoring
Not enough data
8.2
34
Not enough data
8.1
35
AI Automation - Network Monitoring
Not enough data
7.7
33
Not enough data
7.5
33
Not enough data
7.4
33
Agentic AI - Network Monitoring
Not enough data
7.6
29
Not enough data
7.6
28
Not enough data
7.6
29
Not enough data
7.3
28
Not enough data
7.5
29
Not enough data
7.4
29
Not enough data
7.6
29
Quality Assurance
8.8
72
Not enough data
8.7
69
Not enough data
8.7
72
Not enough data
Engagement
8.8
70
Not enough data
8.9
70
Not enough data
8.7
70
Not enough data
Performance
8.7
71
Not enough data
8.8
71
Not enough data
Generative AI
7.8
61
Not enough data
8.0
62
Not enough data
Channels
7.5
277
Not enough data
7.4
270
Not enough data
7.9
276
Not enough data
7.4
267
Not enough data
8.8
283
Not enough data
Generative AI
7.0
218
Not enough data
Functions
7.9
271
Not enough data
8.0
269
Not enough data
7.6
259
Not enough data
7.2
256
Not enough data
7.2
257
Not enough data
7.2
261
Not enough data
7.7
260
Not enough data
8.0
261
Not enough data
Agentic AI - Contact Center
9.3
7
Not enough data
9.6
8
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
Administrative
7.9
257
Not enough data
8.5
261
Not enough data
8.5
260
Not enough data
7.7
250
Not enough data
7.7
255
Not enough data
Functionality
Not enough data
8.8
7
Not enough data
Not enough data
Not enough data
8.3
6
Issue Resolution
Not enough data
7.0
5
Not enough data
8.3
7
Not enough data
6.9
6
Management
Not enough data
8.0
5
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
Not enough data
8.8
225
Not enough data
8.7
217
Not enough data
7.8
209
Not enough data
7.1
205
Not enough data
7.9
214
Generative AI
Not enough data
7.2
194
Not enough data
7.1
191
Agentic AI - IT Asset Management
Not enough data
8.1
30
Not enough data
7.8
30
Not enough data
8.0
30
Not enough data
7.6
30
Not enough data
7.8
29
Not enough data
7.9
30
Not enough data
7.7
30
Management
Not enough data
8.8
218
Not enough data
8.1
208
Not enough data
7.6
206
Not enough data
8.0
213
Responses
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
9.1
9
Automation - AI Agents
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
9.6
8
Not enough data
9.4
9
Not enough data
9.3
7
Autonomy - AI Agents
Not enough data
9.2
8
Not enough data
9.6
8
Not enough data
9.6
9
Not enough data
9.8
9
Generative AI
Not enough data
9.7
10
Not enough data
9.6
9
Workforce Management
7.9
59
Not enough data
7.9
58
Not enough data
7.5
58
Not enough data
7.8
57
Not enough data
7.6
57
Not enough data
Administration
8.3
60
Not enough data
8.3
58
Not enough data
8.4
58
Not enough data
7.7
56
Not enough data
7.7
56
Not enough data
Administration
Not enough data
8.7
441
Not enough data
8.4
438
Not enough data
7.3
383
Not enough data
8.9
443
Not enough data
8.2
422
Not enough data
8.2
441
Maintenance
Not enough data
8.9
441
Not enough data
7.8
391
Communication
Not enough data
Feature Not Available
Not enough data
6.1
364
Not enough data
6.1
357
Not enough data
6.9
368
Security
Not enough data
7.8
380
Not enough data
8.0
389
Device Support
Not enough data
7.4
391
Not enough data
8.2
397
Not enough data
8.2
393
Performance
Not enough data
8.2
426
Conversational Platform
8.6
105
Not enough data
8.7
104
Not enough data
8.1
101
Not enough data
8.3
107
Not enough data
Support Automation
8.2
103
Not enough data
8.2
101
Not enough data
8.1
103
Not enough data
8.0
101
Not enough data
Generative AI
7.4
97
Not enough data
7.4
96
Not enough data
Customer Support
8.3
147
Not enough data
8.0
144
Not enough data
8.2
145
Not enough data
Automation
8.3
153
Not enough data
8.2
148
Not enough data
8.1
148
Not enough data
Artificial Intelligence
7.6
143
Not enough data
7.7
140
Not enough data
7.5
140
Not enough data
Generative AI
7.8
110
Not enough data
7.8
111
Not enough data
7.8
110
Not enough data
Communication
8.5
313
|
Verified
Not enough data
8.6
332
|
Verified
Not enough data
8.4
279
|
Verified
Not enough data
8.5
281
|
Verified
Not enough data
7.8
162
Not enough data
Internal Use
8.3
822
|
Verified
7.8
306
8.3
298
|
Verified
Not enough data
8.5
290
|
Verified
Not enough data
8.4
322
|
Verified
Not enough data
8.5
292
|
Verified
Not enough data
8.7
326
|
Verified
Not enough data
Generative AI
7.3
128
Not enough data
Self-Service Experience
8.6
597
Not enough data
8.3
580
Not enough data
8.3
529
Not enough data
8.0
216
Not enough data
8.4
227
Not enough data
Self-Service Platform
8.4
225
Not enough data
8.6
234
Not enough data
7.7
204
Not enough data
8.5
217
Not enough data
Agentic AI - Customer Self-Service
8.5
8
Not enough data
8.5
8
Not enough data
8.9
9
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
Generative AI
7.9(won by default)
56
Not enough data
8.1(won by default)
56
Not enough data
Process
8.6(won by default)
246
Not enough data
8.6(won by default)
266
Not enough data
8.3(won by default)
227
Not enough data
Channels
8.8(won by default)
275
Not enough data
8.4(won by default)
250
Not enough data
8.5(won by default)
233
Not enough data
8.6(won by default)
234
Not enough data
8.6(won by default)
216
Not enough data
Insight
8.6(won by default)
232
Not enough data
8.8(won by default)
267
Not enough data
8.5(won by default)
206
Not enough data
8.7(won by default)
254
Not enough data
Generative AI
8.0
81
Not enough data
8.0
82
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.7
31
Not enough data
8.3
31
Not enough data
8.6
31
Not enough data
8.7
31
Not enough data
Process Management
8.3
31
Not enough data
8.4
30
Not enough data
8.7
31
Not enough data
8.6
30
Not enough data
System Management
9.0
31
Not enough data
8.7
30
Not enough data
Generative AI
Not enough data
7.2
282
Automation - AI IT Agents
Not enough data
8.0
11
Not enough data
7.9
11
Autonomy - AI IT Agents
Not enough data
7.7
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.3
11
IT Ticket Management - AI IT Agents
Not enough data
7.9
11
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.1
12
Not enough data
7.3
11
IT Support Automation - AI IT Agents
Not enough data
7.9
11
Not enough data
8.2
14
Not enough data
7.8
12
Not enough data
7.9
11
Not enough data
7.9
11
Generative AI - Autonomous Endpoint Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Monitoring and Management - Autonomous Endpoint Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Incident Management
Not enough data
8.4
211
Not enough data
8.5
214
Not enough data
8.8
207
Not enough data
8.2
212
Not enough data
8.1
204
Reporting
Not enough data
8.6
213
Not enough data
8.4
209
Not enough data
7.8
202
Access & Usability
Not enough data
7.4
209
Not enough data
8.5
205
Not enough data
8.0
202
Not enough data
8.3
198
Agentic AI - Service Desk
Not enough data
8.4
26
Not enough data
8.1
26
Not enough data
8.1
25
Not enough data
8.0
25
Not enough data
7.9
26
Not enough data
7.6
26
Not enough data
7.9
26
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
8.2
77
Platform
Not enough data
7.8
78
Not enough data
8.8
82
Not enough data
8.1
77
Not enough data
8.3
82
Not enough data
8.5
81
Security
Not enough data
8.3
81
Not enough data
8.9
84
Not enough data
7.4
79
Not enough data
8.2
80
Not enough data
8.1
77
Agentic AI - Enterprise IT Management
Not enough data
8.5
12
Not enough data
8.6
12
Not enough data
8.3
12
Not enough data
8.6
12
Not enough data
8.3
12
Not enough data
8.9
12
Not enough data
8.6
12
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agentforce Service (formerly Salesforce Service Cloud) and Atera are categorized as Help Desk
Unique Categories
Agentforce Service (formerly Salesforce Service Cloud) is categorized as Digital Customer Service Platforms, Contact Center Quality Assurance, Conversational Support, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Social Customer Service, Live Chat, Contact Center Workforce, Enterprise Feedback Management, Contact Center, Customer Self-Service, and Customer Service Automation
Atera is categorized as AI IT Agents, AI Agents For Business Operations, AIOps Platforms, Unified Endpoint Management (UEM), Remote Monitoring & Management (RMM), IT Service Management (ITSM) Tools, Patch Management, IT Asset Management, Remote Support, Endpoint Management, Enterprise IT Management, Network Monitoring, Service Desk, and Autonomous Endpoint Management (AEM)
Reviews
Reviewers' Company Size
Agentforce Service (formerly Salesforce Service Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Atera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.5%
Computer Software
9.3%
Financial Services
7.6%
Manufacturing
4.3%
Non-Profit Organization Management
3.8%
Other
63.6%
Information Technology and Services
30.0%
Computer & Network Security
12.1%
Manufacturing
3.5%
Consumer Services
3.5%
Telecommunications
3.0%
Other
48.0%
Alternatives
Discussions
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