Compare Salesforce Service Cloud Software and Atera 
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Small-Business (60.7% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial
Agentforce Service (formerly Salesforce Service Cloud)
Star Rating
(7,224)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansAtera
Star Rating
(1,067)4.6 out of 5
Market Segments
Small-Business (60.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 8 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Service Cloud excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Atera. Users appreciate its flexibility, noting that it allows for extensive customization to meet both current and future business needs.
- Users say that Atera shines in its ease of setup and user-friendly interface, making it particularly appealing for small businesses. Reviewers highlight the straightforward initial setup process and the intuitive menu design, which helps them manage patching and tickets efficiently without a large team.
- According to verified reviews, Salesforce Service Cloud is praised for its robust features, such as the ability to store and manage contacts from various vendors effectively. Users find this capability extremely helpful for organizing information and enhancing customer interactions.
- Reviewers mention that Atera's licensing structure is a significant advantage, as it charges based on the number of technicians rather than endpoints. This model is seen as cost-effective for managed service providers (MSPs), allowing for affordable growth without the burden of per-node fees.
- G2 reviewers highlight that while Salesforce Service Cloud has a more complex setup, it offers powerful tools for ticket management and customer relationship management. Users appreciate the comprehensive features, although some note that the learning curve can be steeper compared to Atera.
- Users report that both platforms provide solid support, but Atera receives higher marks for quality of support and responsiveness. Reviewers express satisfaction with Atera's proactive assistance features, which help prevent issues before they arise, enhancing the overall user experience.
Pricing
Entry-Level Pricing
Agentforce Service (formerly Salesforce Service Cloud)
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Free Trial
Agentforce Service (formerly Salesforce Service Cloud)
Free Trial is available
Atera
Free Trial is available
Ratings
Meets Requirements
8.6
2,797
8.8
874
Ease of Use
8.4
5,383
9.2
951
Ease of Setup
7.9
4,139
9.1
803
Ease of Admin
8.2
1,536
9.0
595
Quality of Support
8.3
2,573
9.0
830
Has the product been a good partner in doing business?
8.7
1,517
9.2
587
Product Direction (% positive)
8.3
2,753
9.4
861
Features by Category
Ticket and Case Management
8.5
1212
|
Verified
8.6
301
8.4
1208
|
Verified
8.6
300
8.3
1249
|
Verified
8.5
299
8.3
1161
|
Verified
8.3
290
8.1
985
8.2
283
7.9
1171
|
Verified
8.3
289
8.3
1153
|
Verified
8.2
290
8.5
1047
|
Verified
8.1
284
Generative AI
7.7
180
7.2
234
7.6
178
7.3
235
Agentic AI - Help Desk
8.3
58
8.2
30
8.4
57
8.4
30
8.2
60
8.5
30
Communication Channels
8.4
1024
|
Verified
8.2
286
8.6
1210
|
Verified
8.7
285
8.1
852
8.1
280
8.0
810
|
Verified
6.4
267
8.1
769
6.2
264
Platform
7.8
555
|
Verified
7.2
294
8.3
819
|
Verified
7.8
304
8.6
694
|
Verified
8.4
302
8.3
620
|
Verified
8.0
305
8.2
1150
|
Verified
8.2
309
8.2
1167
|
Verified
8.5
304
Administration
Not enough data
8.1
156
Not enough data
8.3
159
Not enough data
8.7
162
Service Desk
Not enough data
8.6
158
Not enough data
8.3
156
Not enough data
8.4
155
Management
Not enough data
8.6
154
Not enough data
8.8
153
Not enough data
8.7
151
Not enough data
8.4
151
Not enough data
8.1
146
Functionality
Not enough data
8.4
156
Not enough data
8.5
151
Not enough data
8.9
155
Not enough data
8.7
153
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
7.3
21
Not enough data
6.7
21
Not enough data
7.0
21
Not enough data
6.8
21
Not enough data
7.2
21
Not enough data
7.0
21
Not enough data
7.3
20
Administration
8.8
229
Not enough data
8.8
228
Not enough data
8.7
225
Not enough data
Knowledge Management
8.8
220
Not enough data
8.6
212
Not enough data
8.5
210
Not enough data
Compliance
8.7
228
Not enough data
8.7
225
Not enough data
8.6
225
Not enough data
8.6
222
Not enough data
Customer Support
8.1
211
Not enough data
8.2
204
Not enough data
8.0
193
Not enough data
Data Security
8.6
217
Not enough data
8.7
218
Not enough data
9.0
219
Not enough data
9.1
219
Not enough data
Administration
8.6
210
Not enough data
8.9
211
Not enough data
8.9
215
Not enough data
Generative AI
7.5
149
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
8.9
600
|
Verified
Not enough data
8.3
80
Not enough data
7.9
71
Monitoring and Management
Not enough data
9.1
615
|
Verified
Not enough data
8.3
545
|
Verified
Not enough data
8.3
546
|
Verified
Not enough data
8.6
597
|
Verified
Not enough data
8.2
76
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.7
93
Service Management
Not enough data
9.1
600
|
Verified
Not enough data
8.7
86
Not enough data
8.6
109
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
7.8
88
Not enough data
7.5
77
Not enough data
7.8
78
Not enough data
7.6
77
Not enough data
7.7
76
Not enough data
7.5
79
Not enough data
7.4
77
Channels
8.5
122
Not enough data
8.3
119
Not enough data
7.6
118
Not enough data
Design
8.4
116
Not enough data
8.0
116
Not enough data
8.3
119
Not enough data
8.4
119
Not enough data
8.5
115
Not enough data
Generative AI
7.5
112
Not enough data
7.6
111
Not enough data
Usability
8.6
204
Not enough data
8.6
207
Not enough data
8.7
205
Not enough data
Reporting
8.7
204
Not enough data
8.3
198
Not enough data
8.6
201
Not enough data
Generative AI
7.6
179
Not enough data
7.6
180
Not enough data
Scope
Not enough data
6.8
30
Not enough data
7.9
33
Security
Not enough data
7.9
32
Not enough data
7.2
30
Not enough data
5.7
27
Management
Not enough data
8.0
28
Not enough data
7.7
27
Not enough data
7.5
26
Not enough data
7.8
28
Not enough data
6.1
25
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
7.8
10
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
8.0
10
Not enough data
7.7
10
Not enough data
7.8
10
Not enough data
8.0
10
Functionality
Not enough data
8.9
282
Not enough data
8.9
288
Not enough data
8.2
272
Not enough data
8.6
262
Monitoring - Network Monitoring
Not enough data
8.3
34
Not enough data
8.5
36
Not enough data
8.8
33
Management
Not enough data
8.4
259
Not enough data
8.4
260
Not enough data
7.9
248
Analytics - Network Monitoring
Not enough data
8.1
33
Not enough data
7.9
33
Security - Network Monitoring
Not enough data
8.4
34
Not enough data
7.8
35
Not enough data
8.2
33
Network Performance - Network Monitoring
Not enough data
8.1
33
Not enough data
8.1
33
AI Automation - Network Monitoring
Not enough data
7.6
32
Not enough data
7.5
32
Not enough data
7.3
32
Agentic AI - Network Monitoring
Not enough data
7.5
27
Not enough data
7.5
27
Not enough data
7.5
27
Not enough data
7.3
27
Not enough data
7.3
27
Not enough data
7.3
27
Not enough data
7.5
27
Quality Assurance
8.8
70
Not enough data
8.7
67
Not enough data
8.7
69
Not enough data
Engagement
8.8
68
Not enough data
8.8
68
Not enough data
8.8
68
Not enough data
Performance
8.7
69
Not enough data
8.8
68
Not enough data
Generative AI
7.7
59
Not enough data
8.0
60
Not enough data
Channels
7.4
275
Not enough data
7.3
269
Not enough data
7.9
273
Not enough data
7.3
266
Not enough data
8.8
280
Not enough data
Generative AI
7.0
217
Not enough data
Functions
7.9
269
Not enough data
8.0
266
Not enough data
7.6
258
Not enough data
7.2
254
Not enough data
7.2
256
Not enough data
7.2
259
Not enough data
7.7
259
Not enough data
8.0
258
Not enough data
Agentic AI - Contact Center
9.2
6
Not enough data
9.4
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Administrative
7.9
255
Not enough data
8.5
260
Not enough data
8.5
258
Not enough data
7.7
247
Not enough data
7.7
252
Not enough data
Functionality
Not enough data
8.8
7
Not enough data
Not enough data
Not enough data
8.0
5
Issue Resolution
Not enough data
7.0
5
Not enough data
8.3
7
Not enough data
6.9
6
Management
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
Not enough data
8.8
224
Not enough data
8.7
216
Not enough data
7.8
208
Not enough data
7.1
204
Not enough data
7.9
213
Generative AI
Not enough data
7.2
194
Not enough data
7.1
191
Agentic AI - IT Asset Management
Not enough data
8.1
30
Not enough data
7.8
30
Not enough data
8.0
30
Not enough data
7.6
30
Not enough data
7.8
29
Not enough data
7.9
30
Not enough data
7.7
30
Management
Not enough data
8.8
217
Not enough data
8.1
207
Not enough data
7.6
205
Not enough data
8.0
212
Responses
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
9.1
9
Automation - AI Agents
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
9.6
8
Not enough data
9.6
8
Not enough data
9.3
7
Autonomy - AI Agents
Not enough data
9.2
8
Not enough data
9.6
8
Not enough data
9.6
8
Not enough data
9.8
8
Generative AI
Not enough data
9.6
9
Not enough data
9.6
8
Workforce Management
7.9
57
Not enough data
7.9
57
Not enough data
7.4
56
Not enough data
7.8
56
Not enough data
7.6
56
Not enough data
Administration
8.2
57
Not enough data
8.3
56
Not enough data
8.4
56
Not enough data
7.6
55
Not enough data
7.7
55
Not enough data
Administration
Not enough data
8.7
439
Not enough data
8.4
436
Not enough data
7.3
381
Not enough data
9.0
440
Not enough data
8.2
420
Not enough data
8.2
439
Maintenance
Not enough data
8.9
439
Not enough data
7.8
389
Communication
Not enough data
Feature Not Available
Not enough data
6.0
362
Not enough data
6.1
355
Not enough data
6.9
366
Security
Not enough data
7.8
378
Not enough data
8.0
386
Device Support
Not enough data
7.4
389
Not enough data
8.2
394
Not enough data
8.2
391
Performance
Not enough data
8.2
424
Conversational Platform
8.5
103
Not enough data
8.7
101
Not enough data
8.1
100
Not enough data
8.2
104
Not enough data
Support Automation
8.1
102
Not enough data
8.1
100
Not enough data
8.1
101
Not enough data
8.0
98
Not enough data
Generative AI
7.4
96
Not enough data
7.5
95
Not enough data
Customer Support
8.3
144
Not enough data
7.9
139
Not enough data
8.2
139
Not enough data
Automation
8.2
143
Not enough data
8.2
143
Not enough data
8.1
143
Not enough data
Artificial Intelligence
7.6
138
Not enough data
7.7
137
Not enough data
7.4
134
Not enough data
Generative AI
7.8
108
Not enough data
7.7
107
Not enough data
7.7
108
Not enough data
Communication
8.5
310
|
Verified
Not enough data
8.6
329
|
Verified
Not enough data
8.4
275
|
Verified
Not enough data
8.5
277
|
Verified
Not enough data
7.8
160
Not enough data
Internal Use
8.3
819
|
Verified
7.8
304
8.3
296
|
Verified
Not enough data
8.5
288
|
Verified
Not enough data
8.4
318
|
Verified
Not enough data
8.5
289
|
Verified
Not enough data
8.7
323
|
Verified
Not enough data
Generative AI
7.3
127
Not enough data
Self-Service Experience
8.6
593
Not enough data
8.3
579
Not enough data
8.3
528
Not enough data
8.0
214
Not enough data
8.4
224
Not enough data
Self-Service Platform
8.4
223
Not enough data
8.6
229
Not enough data
7.6
199
Not enough data
8.5
215
Not enough data
Agentic AI - Customer Self-Service
8.6
7
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
Generative AI
7.9(won by default)
54
Not enough data
8.0(won by default)
54
Not enough data
Process
8.6(won by default)
244
Not enough data
8.6(won by default)
264
Not enough data
8.3(won by default)
225
Not enough data
Channels
8.8(won by default)
273
Not enough data
8.4(won by default)
248
Not enough data
8.5(won by default)
231
Not enough data
8.6(won by default)
232
Not enough data
8.6(won by default)
214
Not enough data
Insight
8.6(won by default)
230
Not enough data
8.8(won by default)
265
Not enough data
8.5(won by default)
204
Not enough data
8.7(won by default)
252
Not enough data
Generative AI
8.0
80
Not enough data
7.9
81
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.7
30
Not enough data
8.3
30
Not enough data
8.6
30
Not enough data
8.7
30
Not enough data
Process Management
8.3
30
Not enough data
8.4
29
Not enough data
8.8
30
Not enough data
8.6
29
Not enough data
System Management
9.1
30
Not enough data
8.7
29
Not enough data
Generative AI
Not enough data
7.2
280
Automation - AI IT Agents
Not enough data
8.0
11
Not enough data
7.9
11
Autonomy - AI IT Agents
Not enough data
7.7
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.3
11
IT Ticket Management - AI IT Agents
Not enough data
7.9
11
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.1
12
Not enough data
7.3
11
IT Support Automation - AI IT Agents
Not enough data
7.9
11
Not enough data
8.2
14
Not enough data
7.8
12
Not enough data
7.9
11
Not enough data
7.9
11
Generative AI - Autonomous Endpoint Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Monitoring and Management - Autonomous Endpoint Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Incident Management
Not enough data
8.4
209
Not enough data
8.5
212
Not enough data
8.8
205
Not enough data
8.2
210
Not enough data
8.1
202
Reporting
Not enough data
8.6
211
Not enough data
8.4
207
Not enough data
7.8
200
Access & Usability
Not enough data
7.4
207
Not enough data
8.5
203
Not enough data
8.0
200
Not enough data
8.3
196
Agentic AI - Service Desk
Not enough data
8.4
25
Not enough data
8.0
25
Not enough data
8.0
24
Not enough data
8.1
24
Not enough data
8.1
25
Not enough data
7.6
25
Not enough data
8.0
25
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
8.2
76
Platform
Not enough data
7.9
77
Not enough data
8.8
80
Not enough data
8.1
76
Not enough data
8.3
81
Not enough data
8.5
80
Security
Not enough data
8.3
80
Not enough data
9.0
82
Not enough data
7.4
78
Not enough data
8.2
79
Not enough data
8.1
76
Agentic AI - Enterprise IT Management
Not enough data
8.5
11
Not enough data
8.6
11
Not enough data
8.5
11
Not enough data
8.6
11
Not enough data
8.3
11
Not enough data
8.9
11
Not enough data
8.6
11
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agentforce Service (formerly Salesforce Service Cloud) and Atera are categorized as Help Desk
Unique Categories
Agentforce Service (formerly Salesforce Service Cloud) is categorized as Digital Customer Service Platforms, Contact Center Quality Assurance, Conversational Support, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Social Customer Service, Live Chat, Contact Center Workforce, Enterprise Feedback Management, Contact Center, Customer Self-Service, and Customer Service Automation
Atera is categorized as AI IT Agents, AI Agents For Business Operations, AIOps Platforms, Unified Endpoint Management (UEM), Remote Monitoring & Management (RMM), IT Service Management (ITSM) Tools, Patch Management, IT Asset Management, Remote Support, Endpoint Management, Enterprise IT Management, Network Monitoring, Service Desk, and Autonomous Endpoint Management (AEM)
Reviews
Reviewers' Company Size
Agentforce Service (formerly Salesforce Service Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Atera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.2%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.3%
Non-Profit Organization Management
3.8%
Other
63.8%
Information Technology and Services
30.4%
Computer & Network Security
12.5%
Manufacturing
3.2%
Hospital & Health Care
3.1%
Telecommunications
3.1%
Other
47.7%
Alternatives
Discussions
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
4 Comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 Comments
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
3 Comments
AK
In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking...Read more
How does your pricing compare to the traditional RMM vendors?
1 Comment
Official Response from Atera
At Atera, you only get billed a fixed monthly fee for the number of technicians that actually use our software. So you don’t pay more when you grow or add...Read more
Can I generate automatically a Service Ticket from an Agent Alert?
1 Comment
Official Response from Atera
It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The...Read more
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