1. [Home](https://www.g2.com/) 2. ... 3. [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation) 4. [Agentforce Service (formerly Salesforce Service Cloud) Discussions](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e63eb2d0ef10e2df421befaed80bed3c/agentforce-service-formerly-salesforce-service-cloud.jpg "Product Avatar Image") ![Reward for good Agentforce Service (formerly Salesforce Service Cloud) reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/35775/medal.svg "Reward for good Agentforce Service (formerly Salesforce Service Cloud) reviews") ](/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ Agentforce Service (formerly Salesforce Service Cloud) ](/products/agentforce-service-formerly-salesforce-service-cloud/reviews) (7,356)4.4/5 Salesforce Service Cloud is the world's #1 AI CRM for service, where humans with AI agents drive customer success together. Service Cloud enables seamless collaboration between AI agents and humans, for every type of service, on any channel, and across any industry to deliver effortless experiences from first contact to final resolution. With autonomous agents, you can transform low-touch, high-volume interactions into no-touch experiences, seamlessly handing them off to your human agents only when needed for high-touch more complex interactions. AI integrated into the flow of work helps your service teams achieve new levels of productivity, drive better customer satisfaction and to drive growth. All of these capabilities are built on the Salesforce Platform with Agentforce and Data Cloud allowing service organizations around the world to : - Deliver proactive support with data from your products, assets & services - Provide 24/7 cross-channel service & resolve issues fast with AI agents - Boost productivity and accelerate growth with one integrated platform Show More * * * ### 46 Discussions ### 53 Participants ### 57.0 Nps Score Already have Agentforce Service (formerly Salesforce Service Cloud)? ### All Agentforce Service (formerly Salesforce Service Cloud) Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 2 years ago More Options - [ # How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience? ](/discussions/how-does-salesforce-service-cloud-contribute-to-creating-a-more-responsive-and-efficient-customer-service-experience) How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience? [ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Customer Communications Management Software ](https://www.g2.com/tags/customer-communications-management-software) [ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Enterprise Feedback Management Software ](https://www.g2.com/tags/enterprise-feedback-management-software)[ Contact Center Software ](https://www.g2.com/tags/contact-center-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Complaint Management Software ](https://www.g2.com/tags/complaint-management-software)[ Customer Success Software ](https://www.g2.com/tags/customer-success-software)[ Customer Service Automation Software ](https://www.g2.com/tags/customer-service-automation-software) Show More * * * \<0\>0\>Upvotes * * * 3 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.&title=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-service-formerly-salesforce-service-cloud%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-service-formerly-salesforce-service-cloud%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-service-formerly-salesforce-service-cloud%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-service-formerly-salesforce-service-cloud%2Fdiscuss%0aAsk+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-service-formerly-salesforce-service-cloud%2Fdiscuss%0aAsk+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 2 years ago More Options - [ # How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field? ](/discussions/how-is-salesforce-service-cloud-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field? [ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Customer Communications Management Software ](https://www.g2.com/tags/customer-communications-management-software) [ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Enterprise Feedback Management Software ](https://www.g2.com/tags/enterprise-feedback-management-software)[ Contact Center Software ](https://www.g2.com/tags/contact-center-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Complaint Management Software ](https://www.g2.com/tags/complaint-management-software)[ Customer Success Software ](https://www.g2.com/tags/customer-success-software)[ Customer Service Automation Software ](https://www.g2.com/tags/customer-service-automation-software) Show More * * * \<0\>0\>Upvotes * * * 4 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.&title=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-service-formerly-salesforce-service-cloud%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-service-formerly-salesforce-service-cloud%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-service-formerly-salesforce-service-cloud%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-service-formerly-salesforce-service-cloud%2Fdiscuss%0aAsk+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-service-formerly-salesforce-service-cloud%2Fdiscuss%0aAsk+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 3 years ago More Options - [ # What does customer self service require? ](/discussions/what-does-customer-self-service-require) What does customer self service require? [ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms)[ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software) [ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Contact Center Software ](https://www.g2.com/tags/contact-center-software)[ Feedback Analytics Software ](https://www.g2.com/tags/feedback-analytics-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.&title=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-service-formerly-salesforce-service-cloud%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-service-formerly-salesforce-service-cloud%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-service-formerly-salesforce-service-cloud%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-service-formerly-salesforce-service-cloud%2Fdiscuss%0aAsk+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-service-formerly-salesforce-service-cloud%2Fdiscuss%0aAsk+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 4 years ago More Options - [ # What is Salesforce customer community? ](/discussions/what-is-salesforce-customer-community) What is Salesforce customer community? [ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms)[ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software) [ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Contact Center Software ](https://www.g2.com/tags/contact-center-software)[ Feedback Analytics Software ](https://www.g2.com/tags/feedback-analytics-software) Show More * * * \<0\>0\>Upvotes * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.&title=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-service-formerly-salesforce-service-cloud%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-service-formerly-salesforce-service-cloud%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-service-formerly-salesforce-service-cloud%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-service-formerly-salesforce-service-cloud%2Fdiscuss%0aAsk+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-service-formerly-salesforce-service-cloud%2Fdiscuss%0aAsk+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 4 years ago More Options - [ # What is feedback management system? ](/discussions/what-is-feedback-management-system) What is feedback management system? [ Feedback Analytics Software ](https://www.g2.com/tags/feedback-analytics-software)[ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms)[ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software) [ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Contact Center Software ](https://www.g2.com/tags/contact-center-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.&title=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-service-formerly-salesforce-service-cloud%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-service-formerly-salesforce-service-cloud%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-service-formerly-salesforce-service-cloud%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-service-formerly-salesforce-service-cloud%2Fdiscuss%0aAsk+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-service-formerly-salesforce-service-cloud%2Fdiscuss%0aAsk+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 4 years ago More Options - [ # What is the difference between portal and community in Salesforce? ](/discussions/what-is-the-difference-between-portal-and-community-in-salesforce) What is the difference between portal and community in Salesforce? [ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms)[ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software) [ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Contact Center Software ](https://www.g2.com/tags/contact-center-software)[ Feedback Analytics Software ](https://www.g2.com/tags/feedback-analytics-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.&title=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-service-formerly-salesforce-service-cloud%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-service-formerly-salesforce-service-cloud%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-service-formerly-salesforce-service-cloud%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-service-formerly-salesforce-service-cloud%2Fdiscuss%0aAsk+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-service-formerly-salesforce-service-cloud%2Fdiscuss%0aAsk+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 4 years ago More Options - [ # How does Salesforce track customer feedback? ](/discussions/how-does-salesforce-track-customer-feedback) How does Salesforce track customer feedback? [ Feedback Analytics Software ](https://www.g2.com/tags/feedback-analytics-software)[ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms)[ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software) [ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Contact Center Software ](https://www.g2.com/tags/contact-center-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.&title=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-service-formerly-salesforce-service-cloud%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-service-formerly-salesforce-service-cloud%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-service-formerly-salesforce-service-cloud%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-service-formerly-salesforce-service-cloud%2Fdiscuss%0aAsk+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-service-formerly-salesforce-service-cloud%2Fdiscuss%0aAsk+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 4 years ago More Options - [ # Does salesforce have a customer portal? ](/discussions/does-salesforce-have-a-customer-portal) Does salesforce have a customer portal? [ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms)[ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software) [ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Contact Center Software ](https://www.g2.com/tags/contact-center-software)[ Feedback Analytics Software ](https://www.g2.com/tags/feedback-analytics-software) Show More * * * \<0\>0\>Upvotes * * * 3 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.&title=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-service-formerly-salesforce-service-cloud%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-service-formerly-salesforce-service-cloud%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-service-formerly-salesforce-service-cloud%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-service-formerly-salesforce-service-cloud%2Fdiscuss%0aAsk+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-service-formerly-salesforce-service-cloud%2Fdiscuss%0aAsk+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 4 years ago More Options - [ # What is Salesforce feedback management? ](/discussions/what-is-salesforce-feedback-management) What is Salesforce feedback management? [ Feedback Analytics Software ](https://www.g2.com/tags/feedback-analytics-software)[ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms)[ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software) [ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Contact Center Software ](https://www.g2.com/tags/contact-center-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.&title=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-service-formerly-salesforce-service-cloud%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-service-formerly-salesforce-service-cloud%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-service-formerly-salesforce-service-cloud%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-service-formerly-salesforce-service-cloud%2Fdiscuss%0aAsk+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-service-formerly-salesforce-service-cloud%2Fdiscuss%0aAsk+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Yashwathy M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yashwathy M.") YM Loading... [Yashwathy M.](https://www.g2.com/users/fd046e51-a259-470d-8695-cda686033c1b "Yashwathy M.") • 8 months ago SEO Content Specialist SEO Content Specialist More Options - [ # What are the best self-service platforms for e-commerce companies? ](/discussions/what-are-the-best-self-service-platforms-for-e-commerce-companies) We’re helping an e-commerce team choose a [customer self-service platform](https://www.g2.com/categories/customer-self-service) that... [Read more](/discussions/what-are-the-best-self-service-platforms-for-e-commerce-companies) [ customer self-service platform ](https://www.g2.com/tags/customer-self-service-platform)[ Customer Service Automation Software ](https://www.g2.com/tags/customer-service-automation-software)[ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms)[ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) [ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Complaint Management Software ](https://www.g2.com/tags/complaint-management-software)[ Customer Communications Management Software ](https://www.g2.com/tags/customer-communications-management-software)[ Contact Center Knowledge Base Software ](https://www.g2.com/tags/contact-center-knowledge-base-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Customer Success Software ](https://www.g2.com/tags/customer-success-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Contact Center Workforce Software ](https://www.g2.com/tags/contact-center-workforce-software)[ Enterprise Feedback Management Software ](https://www.g2.com/tags/enterprise-feedback-management-software)[ Contact Center Software ](https://www.g2.com/tags/contact-center-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software) Show More * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.&title=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-service-formerly-salesforce-service-cloud%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-service-formerly-salesforce-service-cloud%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-service-formerly-salesforce-service-cloud%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-service-formerly-salesforce-service-cloud%2Fdiscuss%0aAsk+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+questions+and+get+answers+from+expert+users+in+our+Agentforce+Service+%28formerly+Salesforce+Service+Cloud%29+Discussions+section.) 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Get answers from real users and experts [Start A Discussion](/products/agentforce-service-formerly-salesforce-service-cloud/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Product Avatar Image") ### Have you used Agentforce Service (formerly Salesforce Service Cloud) before? Answer a few questions to help the Agentforce Service (formerly Salesforce Service Cloud) community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fagentforce-service-formerly-salesforce-service-cloud%2Fdiscuss%3Fsmall_ask%3Dagentforce-service-formerly-salesforce-service-cloud) No ## Top Contributors in Agentforce Service (formerly Salesforce Service Cloud) 1 ![Jayson F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jayson F.") JF Loading... ### [Jayson F.](https://www.g2.com/users/54631c98-db1c-47b0-b21c-bbca4920e430 "Jayson F.") Salesforce Developer 1 pt 2 ![Pranshu J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pranshu J.") PJ Loading... ### [Pranshu J.](https://www.g2.com/users/61661444-6cba-49c9-9659-2146569eb310 "Pranshu J.") Consultant 1 pt 3 ![Venkatesh K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Venkatesh K.") VK Loading... ### [Venkatesh K.](https://www.g2.com/users/dbf5cfab-8844-4c39-918e-270dd5544836 "Venkatesh K.") Senior Software Engineer 1 pt 4 ![Himanshu D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Himanshu D.") HD Loading... ### [Himanshu D.](https://www.g2.com/users/4d354514-8d58-45da-b435-226212403071 "Himanshu D.") M 1 pt 5 ![Dima S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dima S.") 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