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Compare Atera and ManageEngine ServiceDesk Plus 
Featured Products
At a Glance
Market Segments
Small-Business (61.5% of reviews)
Mid-Market (59.4% of reviews)
Entry-Level Pricing
Free Trial
Starts at $1195 (For 10 technicians annually)
Atera
Star Rating
(991)4.6 out of 5
Market Segments
Small-Business (61.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Free Trial is available
Browse all 8 pricing plansManageEngine ServiceDesk Plus
Star Rating
(241)4.2 out of 5
Market Segments
Mid-Market (59.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Atera excels in overall user satisfaction, reflected in its higher G2 Score compared to ManageEngine ServiceDesk Plus. Users appreciate Atera's straightforward interface and ease of implementation, which makes it a popular choice for small businesses looking for efficient IT management solutions.
- Users say that ManageEngine ServiceDesk Plus offers a comprehensive range of features, particularly for inventory management and problem logging. Reviewers highlight its ability to integrate with various tools and services, making it a powerful option for mid-market companies that require extensive functionality.
- According to verified reviews, Atera shines in its automated monitoring capabilities, providing valuable visibility into device health. Users have noted that the automated patch deployment feature helps keep their endpoints up to date, which is crucial for maintaining operational efficiency.
- Reviewers mention that while ManageEngine ServiceDesk Plus has a robust set of features, some users face challenges with configuration and customization. This can lead to a steeper learning curve for teams that need to tailor the software to their specific workflows.
- G2 reviewers highlight Atera's effective AI filtering feature, which helps reduce noise from repetitive and low-impact events. This capability allows IT teams to focus on more critical issues, enhancing their overall productivity and response times.
- Users report that ManageEngine ServiceDesk Plus provides a solid ticketing system, with high ratings for ticket creation and response experiences. However, Atera's user-friendly interface and ease of setup often make it a more appealing choice for those prioritizing quick deployment and minimal training.
Pricing
Entry-Level Pricing
ManageEngine ServiceDesk Plus
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
- Self service portal
- Incident management
- Active Directory integration
Free Trial
Atera
Free Trial is available
ManageEngine ServiceDesk Plus
Free Trial is available
Ratings
Meets Requirements
8.9
848
8.6
216
Ease of Use
9.2
896
8.5
216
Ease of Setup
9.1
749
8.1
158
Ease of Admin
9.0
584
8.4
157
Quality of Support
9.0
806
8.1
201
Has the product been a good partner in doing business?
9.2
577
8.3
149
Product Direction (% positive)
9.4
835
8.2
208
Features by Category
Ticket and Case Management
8.6
301
8.5
32
8.6
301
8.7
33
8.5
300
8.6
32
8.3
290
8.9
31
8.2
285
8.4
32
8.3
291
8.5
33
8.2
291
8.6
32
8.2
286
8.1
31
Generative AI
7.2
236
6.8
13
7.3
236
6.9
13
Agentic AI - Help Desk
8.3
32
Not enough data
8.5
32
Not enough data
8.6
32
Not enough data
Communication Channels
8.3
286
8.4
32
8.7
286
9.1
33
8.1
281
7.9
27
6.4
268
7.1
24
6.2
266
6.5
24
Platform
7.2
293
7.5
28
7.8
303
7.9
32
8.4
302
8.5
34
8.0
305
7.8
31
8.2
306
8.2
34
8.5
303
8.3
33
Administration
8.1
156
8.8
38
|
Verified
8.4
158
8.8
38
|
Verified
8.7
161
8.9
39
|
Verified
Service Desk
8.6
158
9.2
41
|
Verified
8.3
156
8.9
41
|
Verified
8.4
155
8.8
40
|
Verified
Management
8.6
153
8.6
37
|
Verified
8.9
152
8.6
35
|
Verified
8.7
150
8.6
35
|
Verified
8.4
149
8.7
36
|
Verified
8.1
145
8.1
34
|
Verified
Functionality
8.4
155
9.1
38
|
Verified
8.5
151
8.5
38
|
Verified
8.9
153
8.8
36
|
Verified
8.7
152
8.5
38
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
7.3
21
Not enough data
6.7
21
Not enough data
7.0
21
Not enough data
6.8
21
Not enough data
7.2
21
Not enough data
7.0
21
Not enough data
7.3
20
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
8.9
590
|
Verified
Not enough data
8.4
76
Not enough data
8.1
71
Not enough data
Monitoring and Management
9.1
590
|
Verified
Not enough data
8.3
543
|
Verified
Not enough data
8.3
541
|
Verified
Not enough data
8.6
582
|
Verified
Not enough data
8.3
75
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
8.6
87
Not enough data
Service Management
9.1
584
|
Verified
Not enough data
8.7
78
Not enough data
8.6
95
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
7.8
82
Not enough data
7.6
77
Not enough data
7.9
77
Not enough data
7.7
77
Not enough data
7.8
76
Not enough data
7.5
78
Not enough data
7.4
77
Not enough data
Scope
6.8
30
Not enough data
8.0
32
Not enough data
Security
7.9
32
Not enough data
7.2
30
Not enough data
5.7
27
Not enough data
Management
8.0
28
Not enough data
7.7
27
Not enough data
7.5
26
Not enough data
7.8
28
Not enough data
6.1
25
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
7.8
10
Not enough data
7.5
10
Not enough data
7.7
10
Not enough data
8.0
10
Not enough data
7.7
10
Not enough data
7.8
10
Not enough data
8.0
10
Not enough data
Functionality
8.9
281
Not enough data
8.9
286
Not enough data
8.2
273
Not enough data
8.6
263
Not enough data
Monitoring - Network Monitoring
8.3
35
Not enough data
8.7
36
Not enough data
8.8
33
Not enough data
Management
8.4
259
Not enough data
8.4
260
Not enough data
7.9
248
Not enough data
Analytics - Network Monitoring
8.2
34
Not enough data
8.0
34
Not enough data
Security - Network Monitoring
8.4
34
Not enough data
7.8
35
Not enough data
8.3
34
Not enough data
Network Performance - Network Monitoring
8.2
34
Not enough data
8.1
34
Not enough data
AI Automation - Network Monitoring
7.7
33
Not enough data
7.6
33
Not enough data
7.4
33
Not enough data
Agentic AI - Network Monitoring
7.6
28
Not enough data
7.6
28
Not enough data
7.6
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
7.6
28
Not enough data
Monitoring
Not enough data
8.9
29
|
Verified
Not enough data
9.2
30
|
Verified
Not enough data
9.1
31
|
Verified
Not enough data
6.4
6
Management Tools
Not enough data
9.2
32
|
Verified
Not enough data
8.7
30
|
Verified
Not enough data
8.9
29
|
Verified
Generative AI
Not enough data
7.6
12
Not enough data
7.6
12
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
8.8
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Issue Resolution
7.0
5
Not enough data
7.7
5
Not enough data
6.9
6
Not enough data
Management
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AIOps Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Inventory
8.8
224
Not enough data
8.7
217
Not enough data
7.8
209
Not enough data
7.1
205
Not enough data
7.9
214
Not enough data
Generative AI
7.2
195
Not enough data
7.2
192
Not enough data
Agentic AI - IT Asset Management
8.1
31
Not enough data
7.8
31
Not enough data
8.1
31
Not enough data
7.6
31
Not enough data
7.9
30
Not enough data
8.0
31
Not enough data
7.7
31
Not enough data
Management
8.8
218
Not enough data
8.1
208
Not enough data
7.6
206
Not enough data
8.0
213
Not enough data
Responses
9.8
9
Not enough data
9.1
9
Not enough data
9.6
9
Not enough data
Automation - AI Agents
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
9.6
9
Not enough data
9.6
9
Not enough data
9.2
8
Not enough data
Autonomy - AI Agents
9.3
9
Not enough data
9.6
9
Not enough data
9.6
9
Not enough data
9.8
9
Not enough data
Generative AI
9.6
9
Not enough data
9.6
9
Not enough data
Administration
8.7
440
Not enough data
8.4
437
Not enough data
7.3
383
Not enough data
9.0
441
Not enough data
8.2
422
Not enough data
8.2
441
Not enough data
Maintenance
8.9
441
Not enough data
7.8
391
Not enough data
Communication
Feature Not Available
Not enough data
6.1
364
Not enough data
6.1
357
Not enough data
6.9
368
Not enough data
Security
7.8
380
Not enough data
8.0
388
Not enough data
Device Support
7.4
391
Not enough data
8.2
395
Not enough data
8.2
393
Not enough data
Performance
8.3
426
Not enough data
Generative AI
7.2
281
Not enough data
Automation - AI IT Agents
8.0
11
Not enough data
7.9
11
Not enough data
Autonomy - AI IT Agents
7.7
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.3
11
Not enough data
IT Ticket Management - AI IT Agents
7.9
11
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
6.8
11
Not enough data
7.3
11
Not enough data
IT Support Automation - AI IT Agents
7.9
11
Not enough data
7.9
12
Not enough data
7.8
12
Not enough data
7.9
11
Not enough data
7.9
11
Not enough data
Generative AI - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Monitoring and Management - Autonomous Endpoint Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Incident Management
8.4
210
8.7
93
8.5
212
8.6
95
8.8
206
8.8
99
8.2
211
7.9
91
8.1
203
8.1
89
Reporting
8.6
210
8.3
95
8.4
207
8.5
86
7.8
201
8.0
74
Access & Usability
7.4
207
7.2
74
8.5
204
8.1
80
8.0
201
8.6
91
8.3
197
7.9
67
Agentic AI - Service Desk
8.5
26
Not enough data
8.1
26
Not enough data
8.0
25
Not enough data
8.1
25
Not enough data
8.1
26
Not enough data
7.7
26
Not enough data
8.1
26
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
8.2
76
Not enough data
Platform
7.9
77
Not enough data
8.8
79
Not enough data
8.1
76
Not enough data
8.3
81
Not enough data
8.5
80
Not enough data
Security
8.3
80
Not enough data
9.0
81
Not enough data
7.4
78
Not enough data
8.2
79
Not enough data
8.1
76
Not enough data
Agentic AI - Enterprise IT Management
8.5
11
Not enough data
8.6
11
Not enough data
8.5
11
Not enough data
8.6
11
Not enough data
8.3
11
Not enough data
8.9
11
Not enough data
8.6
11
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Atera and ManageEngine ServiceDesk Plus are categorized as IT Service Management (ITSM) Tools, Service Desk, and Help Desk
Unique Categories
Atera is categorized as AI IT Agents, AI Agents For Business Operations, AIOps Platforms, Unified Endpoint Management (UEM), Remote Monitoring & Management (RMM), Patch Management, IT Asset Management, Remote Support, Endpoint Management, Enterprise IT Management, Network Monitoring, and Autonomous Endpoint Management (AEM)
ManageEngine ServiceDesk Plus is categorized as Incident Management
Reviews
Reviewers' Company Size
Atera
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ManageEngine ServiceDesk Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
30.8%
Computer & Network Security
12.9%
Hospital & Health Care
3.2%
Manufacturing
3.0%
Telecommunications
3.0%
Other
47.0%
Information Technology and Services
19.1%
Financial Services
5.1%
Hospital & Health Care
4.7%
Oil & Energy
4.3%
Health, Wellness and Fitness
3.0%
Other
63.8%
Alternatives
Discussions
Is atera safe?
2 Comments
MH
YesRead more
How does your pricing compare to the traditional RMM vendors?
1 Comment
Official Response from Atera
At Atera, you only get billed a fixed monthly fee for the number of technicians that actually use our software. So you don’t pay more when you grow or add...Read more
Can I generate automatically a Service Ticket from an Agent Alert?
1 Comment
Official Response from Atera
It is possible to automatically generate a ticket from an alert. We do not recommend it because it can create a lot of noise in the ticket dashboard. The...Read more
ManageEngine ServiceDesk Plus has no discussions with answers
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