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ManageEngine ServiceDesk Plus

ManageEngine Alternatives & Competitors

(162)4.2 out of 5

Looking for alternatives to ManageEngine ServiceDesk Plus? Tons of people want Service Desk Software to help with itil policy compliance, asset tracking, and workflow management. What's difficult is finding out whether or not the software you choose is right for you. We have compiled a list of Service Desk Software that reviewers voted best overall compared to ManageEngine ServiceDesk Plus. Based on reviewer data you can see how ManageEngine ServiceDesk Plus stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. Freshservice, Jira Service Management, SolarWinds Service Desk, and ServiceNow IT Service Management are the most popular alternatives and competitors to ManageEngine ServiceDesk Plus.

Top Alternatives to ManageEngine ServiceDesk Plus

  • Freshservice
  • Jira Service Management
  • SolarWinds Service Desk
  • ServiceNow IT Service Management
  • SysAid

Top 20 Alternatives & Competitors to ManageEngine ServiceDesk Plus

    #1
    #1
  1. Freshservice

    (838)4.6 out of 5
    Optimized for quick response

    Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

    Categories in common with ManageEngine:
  2. Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.

    Categories in common with ManageEngine:

    Colin M.
    CM
    Customer Support, ITIL aligned & modern! CSAT great Service Desk tools great

    Reviewers say compared to ManageEngine ServiceDesk Plus, Freshservice is:

    Better at support
    Easier to do business with
    Easier to set up
    #2
    #2
  3. Jira Service Management

    (640)4.2 out of 5

    Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with ManageEngine:
  4. Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.

    Categories in common with ManageEngine:

    UC
    it has great reporting functionality, one of the most fundamental features of a servicedesk.

    Reviewers say compared to ManageEngine ServiceDesk Plus, Jira Service Management is:

    More expensive
    Easier to do business with
    Better at support
    18%   of software applications aren't well liked by teams using them.
    Find out how your team feels about your stack with G2 Pulse Surveys.
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    #3
    #3
  5. SolarWinds Service Desk

    (635)4.4 out of 5
    Optimized for quick response

    SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.

    Categories in common with ManageEngine:
  6. SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.

    Categories in common with ManageEngine:

    Jarvis T.
    JT
    The instant communication with our field community has been a major step in the right direction for our organization. The ticketing system gives our user community much more control of their...Read more

    Reviewers say compared to ManageEngine ServiceDesk Plus, SolarWinds Service Desk is:

    Slower to reach roi
    Better at support
    Easier to do business with
    #4
    #4
  7. ServiceNow IT Service Management

    (158)4.2 out of 5

    ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.

    Categories in common with ManageEngine:
  8. ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.

    Categories in common with ManageEngine:

    UC
    A feature of ServiceNow that's best is the workflow engine. The power to structure processes and give visibility provided by the reporting are fantastic features.

    Reviewers say compared to ManageEngine ServiceDesk Plus, ServiceNow IT Service Management is:

    Slower to reach roi
    More expensive
    Better at support
    #5
    #5
  9. SysAid

    (412)4.5 out of 5
    Optimized for quick response

    SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.

    Categories in common with ManageEngine:
  10. SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.

    Categories in common with ManageEngine:

    AB
    Sysaid not only helps you streamline your day to day helpdesk activity but also a number of other key IT-related tasks. Using the workflows you can automate new starts leaver where you require...Read more

    Reviewers say compared to ManageEngine ServiceDesk Plus, SysAid is:

    Slower to reach roi
    Easier to do business with
    Better at support
    #6
    #6
  11. SolarWinds Web Help Desk

    (46)3.8 out of 5

    Web Help Desk & Asset Management Software.

    Categories in common with ManageEngine:
  12. Web Help Desk & Asset Management Software.

    Categories in common with ManageEngine:

    AE
    There are several features that are amazing with this product. We don't use all of them but the ones we do use are great. The best one I love is being able to look back on clients and all the...Read more

    Reviewers say compared to ManageEngine ServiceDesk Plus, SolarWinds Web Help Desk is:

    Slower to reach roi
    More expensive
    Easier to admin
    #7
    #7
  13. Spiceworks Help Desk

    (290)4.3 out of 5

    From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!

    Categories in common with ManageEngine:
  14. From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!

    Categories in common with ManageEngine:

    Leland W.
    LW
    I love that it is free but I find so many things about it from mapping out my network devices to keeping track of devices and where they are and if they are online or not.

    Reviewers say compared to ManageEngine ServiceDesk Plus, Spiceworks Help Desk is:

    Easier to do business with
    Easier to set up
    Easier to admin
    #8
    #8
  15. BMC Helix ITSM

    (255)3.6 out of 5

    BMC Helix ITSM combines the latest in digital and cognitive automation technologies to transform best-practice ITSM principles, provide superior service management across multi-cloud environments that is intelligent and predictive

    Categories in common with ManageEngine:
  16. BMC Helix ITSM combines the latest in digital and cognitive automation technologies to transform best-practice ITSM principles, provide superior service management across multi-cloud environments that is intelligent and predictive

    Categories in common with ManageEngine:

    Hugo A.
    HA
    great way to organize the panels to have a better performance as a support agent

    Reviewers say compared to ManageEngine ServiceDesk Plus, BMC Helix ITSM is:

    Slower to reach roi
    More expensive
    #9
    #9
  17. Cherwell ITSM

    (150)4.1 out of 5

    Cherwell’s flexible ITSM solution is designed to make work flow, empower your organization to implement automated processes across your organization, and deliver digital transformation - faster.

    Categories in common with ManageEngine:
  18. Cherwell’s flexible ITSM solution is designed to make work flow, empower your organization to implement automated processes across your organization, and deliver digital transformation - faster.

    Categories in common with ManageEngine:

    AG
    Overall I like the modern look and feel. The features of this application exceed anything else out there in the market space. With careful planning you can have a tool which actually supports a...Read more

    Reviewers say compared to ManageEngine ServiceDesk Plus, Cherwell ITSM is:

    Slower to reach roi
    Easier to do business with
    More expensive
    #10
    #10
  19. Ivanti Service Manager

    (172)3.9 out of 5

    Comprehensive set of service and lifecycle products designed to improve service levels and productivity, deliver standardization and align IT.

    Categories in common with ManageEngine:
  20. Comprehensive set of service and lifecycle products designed to improve service levels and productivity, deliver standardization and align IT.

    Categories in common with ManageEngine:

    Daniel C.
    DC
    The customization capacities of the tool. There was a few things that our company really needed and there were not in the system. It was not too hard to create and add them to the tool. The...Read more

    Reviewers say compared to ManageEngine ServiceDesk Plus, Ivanti Service Manager is:

    Slower to reach roi
    More expensive
    #11
    #11
  21. Kaseya VSA

    (123)4.0 out of 5
    Optimized for quick response

    Kaseya allows organizations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower businesses to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions.

    Categories in common with ManageEngine:
  22. Kaseya allows organizations to efficiently manage and secure IT in order to drive IT service and business success. Offered as both an industry-leading cloud solution and on-premise software, Kaseya solutions empower businesses to command all of IT centrally, manage remote and distributed environments with ease, and automate across IT management functions.

    Categories in common with ManageEngine:

    EL
    Seems to be pretty stable and just works when you need it to

    Reviewers say compared to ManageEngine ServiceDesk Plus, Kaseya VSA is:

    More expensive
    #12
    #12
  23. Micro Focus Service Management Automation X (SMAX)

    (64)4.1 out of 5

    Help your service desk agents and IT managers proactively manage service quality. 200+ out-of-the-box reports displayed on dashboards give you instant visibility and easy to customize reports.

    Categories in common with ManageEngine:
  24. Help your service desk agents and IT managers proactively manage service quality. 200+ out-of-the-box reports displayed on dashboards give you instant visibility and easy to customize reports.

    Categories in common with ManageEngine:

    Zeyad O.
    ZO
    I'll only talk about what i like in version 9.4 as a lot of new features really amazes me The new process designer made the life of administrators easier interactive dashboards and OOB reports...Read more

    Reviewers say compared to ManageEngine ServiceDesk Plus, Micro Focus Service Management Automation X (SMAX) is:

    Slower to reach roi
    More expensive
    Easier to do business with
    #13
    #13
  25. Zendesk Support Suite

    (2,278)4.2 out of 5
    Optimized for quick response

    Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with ManageEngine:
  26. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with ManageEngine:

    AM
    We used Zendesk for our certification for users and loved the ability to track certain user journeys as they used our training. Zendesk is also incredibly flexible in what it can do with custom...Read more

    Reviewers say compared to ManageEngine ServiceDesk Plus, Zendesk Support Suite is:

    More expensive
    Better at support
    Easier to do business with
    #14
    #14
  27. Microsoft System Center

    (525)4.1 out of 5

    Microsoft System Center helps customers realize the benefits of the Microsoft Cloud Platform by delivering unified management. Experience fast time-to-value with out-of-the-box monitoring, provisioning, configuration, automation, protection and self-service.

    Categories in common with ManageEngine:
  28. Microsoft System Center helps customers realize the benefits of the Microsoft Cloud Platform by delivering unified management. Experience fast time-to-value with out-of-the-box monitoring, provisioning, configuration, automation, protection and self-service.

    Categories in common with ManageEngine:

    EI
    It’s flat out the best tool for managing windows systems and servers

    Reviewers say compared to ManageEngine ServiceDesk Plus, Microsoft System Center is:

    Slower to reach roi
    More expensive
    Better at meeting requirements
    #15
    #15
  29. PagerDuty

    (572)4.5 out of 5

    PagerDuty is an end-to-end incident management and response platform that provides developers, IT operations, and business stakeholders the insights they need to resolve and prevent business-impacting incidents quickly. PagerDuty makes it easy to monitor your infrastructure, set up on-call schedules, establish escalation policies, create automated workflows, and alert the right people at the right time.

    Categories in common with ManageEngine:
  30. PagerDuty is an end-to-end incident management and response platform that provides developers, IT operations, and business stakeholders the insights they need to resolve and prevent business-impacting incidents quickly. PagerDuty makes it easy to monitor your infrastructure, set up on-call schedules, establish escalation policies, create automated workflows, and alert the right people at the right time.

    Categories in common with ManageEngine:

    AF
    We like the integrations with Slack, Gmail, VoIP, and Okta. Being able to resolve PagerDuty notifications from anywhere is a great plus. On the mobile app, the feature to have several accounts...Read more

    Reviewers say compared to ManageEngine ServiceDesk Plus, PagerDuty is:

    Better at support
    More expensive
    Easier to do business with
    #16
    #16
  31. NinjaRMM

    (165)4.8 out of 5
    Optimized for quick response

    NinjaRMM is a powerful cloud-based IT management tool designed to save technician's time and minimize downtime.

    Categories in common with ManageEngine:
  32. NinjaRMM is a powerful cloud-based IT management tool designed to save technician's time and minimize downtime.

    Categories in common with ManageEngine:

    AR
    The simplicity and well designed screens. It feels light weight even though it has all the features we need. I've tested 5-10 other RMM programs and they are very cumbersome and awkward. NinjaRMM...Read more

    Reviewers say compared to ManageEngine ServiceDesk Plus, NinjaRMM is:

    Easier to do business with
    Better at support
    Easier to set up
    #17
    #17
  33. Footprints Service Desk

    (54)3.6 out of 5

    Service desk software designed for the way people use technology

    Categories in common with ManageEngine:
  34. Service desk software designed for the way people use technology

    Categories in common with ManageEngine:

    UH
    The ability to communicate effectively between multiple workspaces has been a huge plus for us. We use FootPrints across our organization, and the ability to cross-workspace copy a ticket is...Read more

    Reviewers say compared to ManageEngine ServiceDesk Plus, Footprints Service Desk is:

    Slower to reach roi
    More expensive
    Easier to do business with
    #18
    #18
  35. Track-It!

    (84)3.6 out of 5

    IT Help Desk Software

    Categories in common with ManageEngine:
  36. IT Help Desk Software

    Categories in common with ManageEngine:

    Joshua S.
    JS
    I love the extreme flexibility in customizing how information is presented to you in the Technician Client, and wish other software would adopt the same power and ease of customization for viewing...Read more

    Reviewers say compared to ManageEngine ServiceDesk Plus, Track-It! is:

    More expensive
    #19
    #19
  37. GoToAssist

    (248)4.3 out of 5

    GoToAssist is now RescueAssist. RescueAssist offers market-leading remote support and ITIL-based service desk management to enhance IT operations and reduce cost. Key new features include lightning-fast connection time, right fit support including chat, remote view, and file transfer, in-channel support (integrations with apps like Slack), and mobile device support + camera share.

    Categories in common with ManageEngine:
  38. GoToAssist is now RescueAssist. RescueAssist offers market-leading remote support and ITIL-based service desk management to enhance IT operations and reduce cost. Key new features include lightning-fast connection time, right fit support including chat, remote view, and file transfer, in-channel support (integrations with apps like Slack), and mobile device support + camera share.

    Categories in common with ManageEngine:

    Mihai G.
    MG
    Once you got installed it, which is a quite easy to to job (I have installed it on a Windows 10), remote session had a quick response and I was able to log in in cloud easy. You don't care about IP...Read more

    Reviewers say compared to ManageEngine ServiceDesk Plus, GoToAssist is:

    More expensive
    Easier to set up
    Better at support
    #20
    #20
  39. xMatters

    (256)4.4 out of 5
    Optimized for quick response

    xMatters is an intelligent communications platform that connects insights from any system to the people that matter.

    Categories in common with ManageEngine:
  40. xMatters is an intelligent communications platform that connects insights from any system to the people that matter.

    Categories in common with ManageEngine:

    UI
    We were able to custom fit xMatters to produce the alerts almost identically to those already in place so the user community would notice almost no difference.

    Reviewers say compared to ManageEngine ServiceDesk Plus, xMatters is:

    Slower to reach roi
    More expensive
    Better at support