# Top 10 ManageEngine ServiceDesk Plus Alternatives & Competitors
**Average Rating:** 4.2/5
**Total Number of Reviews:** 249
ManageEngine ServiceDesk Plus is not the only option for Service Desk Software. Explore other competing options and alternatives. Service Desk Software is a widely used technology, and many people are seeking productive, powerful software solutions with itil policy compliance, asset tracking, and workflow management. Other important factors to consider when researching alternatives to ManageEngine ServiceDesk Plus include end users and features. The best overall ManageEngine ServiceDesk Plus alternative is Freshservice. Other similar apps like ManageEngine ServiceDesk Plus are Jira Service Management, ServiceNow IT Service Management, SolarWinds Service Desk, and SysAid. ManageEngine ServiceDesk Plus alternatives can be found in [Service Desk Software](https://www.g2.com/categories/service-desk) but may also be in [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools) or [Help Desk Software](https://www.g2.com/categories/help-desk).


## Best Paid & Free Alternatives to ManageEngine ServiceDesk Plus
  - [Freshservice](https://www.g2.com/products/freshservice/reviews)
  - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews)
  - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews)
  - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews)
  - [SysAid](https://www.g2.com/products/sysaid/reviews)
  - [SolarWinds Web Help Desk](https://www.g2.com/products/solarwinds-web-help-desk/reviews)
  - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews)
  - [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews)
  - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews)
  - [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews)

## Top 10 Alternatives to ManageEngine ServiceDesk Plus Recently Reviewed By G2 Community
Browse options below. Based on reviewer data, you can see how ManageEngine ServiceDesk Plus stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Oil & Energy, and Computer Software, and find the best product for your business.


  ### 1. [Freshservice](https://www.g2.com/products/freshservice/reviews)
By Freshworks
**Average Rating:** 4.6/5
**Total Reviews:** 1,336
Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.


Reviewers say compared to ManageEngine ServiceDesk Plus, Freshservice is:
- Slower to reach roi
- Better at support
- Easier to do business with
Categories in common with ManageEngine ServiceDesk Plus: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk), [Incident Management](https://www.g2.com/categories/incident-management), [Help Desk](https://www.g2.com/categories/help-desk)

**Compare:** [ManageEngine ServiceDesk Plus vs Freshservice](https://www.g2.com/compare/freshservice-vs-manageengine-servicedesk-plus)
**Compare Freshservice with other alternatives:**
- [Freshservice vs Jira Service Management](https://www.g2.com/compare/freshservice-vs-jira-service-management)
- [Freshservice vs ServiceNow IT Service Management](https://www.g2.com/compare/freshservice-vs-servicenow-it-service-management)
- [Freshservice vs SolarWinds Service Desk](https://www.g2.com/compare/freshservice-vs-solarwinds-service-desk)
- [Freshservice vs SysAid](https://www.g2.com/compare/freshservice-vs-sysaid)
- [Freshservice vs SolarWinds Web Help Desk](https://www.g2.com/compare/freshservice-vs-solarwinds-web-help-desk)
- [Freshservice vs ConnectWise PSA](https://www.g2.com/compare/connectwise-psa-vs-freshservice)
- [Freshservice vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/freshservice-vs-spiceworks-cloud-help-desk)
- [Freshservice vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-freshservice)
- [Freshservice vs Ivanti Neurons for ITSM](https://www.g2.com/compare/freshservice-vs-ivanti-neurons-for-itsm)

  ### 2. [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews)
By Atlassian
**Average Rating:** 4.3/5
**Total Reviews:** 987
Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.


Reviewers say compared to ManageEngine ServiceDesk Plus, Jira Service Management is:
- More expensive
- Easier to do business with
- Better at support
Categories in common with ManageEngine ServiceDesk Plus: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk), [Incident Management](https://www.g2.com/categories/incident-management), [Help Desk](https://www.g2.com/categories/help-desk)

**Compare:** [ManageEngine ServiceDesk Plus vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-manageengine-servicedesk-plus)
**Compare Jira Service Management with other alternatives:**
- [Jira Service Management vs Freshservice](https://www.g2.com/compare/freshservice-vs-jira-service-management)
- [Jira Service Management vs ServiceNow IT Service Management](https://www.g2.com/compare/jira-service-management-vs-servicenow-it-service-management)
- [Jira Service Management vs SolarWinds Service Desk](https://www.g2.com/compare/jira-service-management-vs-solarwinds-service-desk)
- [Jira Service Management vs SysAid](https://www.g2.com/compare/jira-service-management-vs-sysaid)
- [Jira Service Management vs SolarWinds Web Help Desk](https://www.g2.com/compare/jira-service-management-vs-solarwinds-web-help-desk)
- [Jira Service Management vs ConnectWise PSA](https://www.g2.com/compare/connectwise-psa-vs-jira-service-management)
- [Jira Service Management vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/jira-service-management-vs-spiceworks-cloud-help-desk)
- [Jira Service Management vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-jira-service-management)
- [Jira Service Management vs Ivanti Neurons for ITSM](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-jira-service-management)

  ### 3. [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews)
By ServiceNow
**Average Rating:** 4.5/5
**Total Reviews:** 1,879
ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.


Reviewers say compared to ManageEngine ServiceDesk Plus, ServiceNow IT Service Management is:
- More expensive
- Easier to do business with
- Better at support
Categories in common with ManageEngine ServiceDesk Plus: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk), [Incident Management](https://www.g2.com/categories/incident-management)

**Compare:** [ManageEngine ServiceDesk Plus vs ServiceNow IT Service Management](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-servicenow-it-service-management)
**Compare ServiceNow IT Service Management with other alternatives:**
- [ServiceNow IT Service Management vs Freshservice](https://www.g2.com/compare/freshservice-vs-servicenow-it-service-management)
- [ServiceNow IT Service Management vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-servicenow-it-service-management)
- [ServiceNow IT Service Management vs SolarWinds Service Desk](https://www.g2.com/compare/servicenow-it-service-management-vs-solarwinds-service-desk)
- [ServiceNow IT Service Management vs SysAid](https://www.g2.com/compare/servicenow-it-service-management-vs-sysaid)
- [ServiceNow IT Service Management vs SolarWinds Web Help Desk](https://www.g2.com/compare/servicenow-it-service-management-vs-solarwinds-web-help-desk)
- [ServiceNow IT Service Management vs ConnectWise PSA](https://www.g2.com/compare/connectwise-psa-vs-servicenow-it-service-management)
- [ServiceNow IT Service Management vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/servicenow-it-service-management-vs-spiceworks-cloud-help-desk)
- [ServiceNow IT Service Management vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-servicenow-it-service-management)
- [ServiceNow IT Service Management vs Ivanti Neurons for ITSM](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-servicenow-it-service-management)

  ### 4. [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews)
By SolarWinds Worldwide LLC
**Average Rating:** 4.3/5
**Total Reviews:** 783
SolarWinds Service Desk is an IT and Employee Service Management solution that helps you redefine employee service experiences in seamless, smart, and meaningful ways.


Reviewers say compared to ManageEngine ServiceDesk Plus, SolarWinds Service Desk is:
- Slower to reach roi
- Better at support
- Easier to do business with
Categories in common with ManageEngine ServiceDesk Plus: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk), [Incident Management](https://www.g2.com/categories/incident-management)

**Compare:** [ManageEngine ServiceDesk Plus vs SolarWinds Service Desk](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-solarwinds-service-desk)
**Compare SolarWinds Service Desk with other alternatives:**
- [SolarWinds Service Desk vs Freshservice](https://www.g2.com/compare/freshservice-vs-solarwinds-service-desk)
- [SolarWinds Service Desk vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-solarwinds-service-desk)
- [SolarWinds Service Desk vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-solarwinds-service-desk)
- [SolarWinds Service Desk vs SysAid](https://www.g2.com/compare/solarwinds-service-desk-vs-sysaid)
- [SolarWinds Service Desk vs SolarWinds Web Help Desk](https://www.g2.com/compare/solarwinds-service-desk-vs-solarwinds-web-help-desk)
- [SolarWinds Service Desk vs ConnectWise PSA](https://www.g2.com/compare/connectwise-psa-vs-solarwinds-service-desk)
- [SolarWinds Service Desk vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/solarwinds-service-desk-vs-spiceworks-cloud-help-desk)
- [SolarWinds Service Desk vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-solarwinds-service-desk)
- [SolarWinds Service Desk vs Ivanti Neurons for ITSM](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-solarwinds-service-desk)

  ### 5. [SysAid](https://www.g2.com/products/sysaid/reviews)
By SysAid
**Average Rating:** 4.5/5
**Total Reviews:** 749
SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.


Reviewers say compared to ManageEngine ServiceDesk Plus, SysAid is:
- Slower to reach roi
- Better at support
- Easier to do business with
Categories in common with ManageEngine ServiceDesk Plus: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk), [Help Desk](https://www.g2.com/categories/help-desk)

**Compare:** [ManageEngine ServiceDesk Plus vs SysAid](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-sysaid)
**Compare SysAid with other alternatives:**
- [SysAid vs Freshservice](https://www.g2.com/compare/freshservice-vs-sysaid)
- [SysAid vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-sysaid)
- [SysAid vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-sysaid)
- [SysAid vs SolarWinds Service Desk](https://www.g2.com/compare/solarwinds-service-desk-vs-sysaid)
- [SysAid vs SolarWinds Web Help Desk](https://www.g2.com/compare/solarwinds-web-help-desk-vs-sysaid)
- [SysAid vs ConnectWise PSA](https://www.g2.com/compare/connectwise-psa-vs-sysaid)
- [SysAid vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/spiceworks-cloud-help-desk-vs-sysaid)
- [SysAid vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-sysaid)
- [SysAid vs Ivanti Neurons for ITSM](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-sysaid)

  ### 6. [SolarWinds Web Help Desk](https://www.g2.com/products/solarwinds-web-help-desk/reviews)
By SolarWinds Worldwide LLC
**Average Rating:** 3.9/5
**Total Reviews:** 60
Web Help Desk & Asset Management Software.


Reviewers say compared to ManageEngine ServiceDesk Plus, SolarWinds Web Help Desk is:
- Slower to reach roi
- More expensive
- Easier to admin
Categories in common with ManageEngine ServiceDesk Plus: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk), [Incident Management](https://www.g2.com/categories/incident-management)

**Compare:** [ManageEngine ServiceDesk Plus vs SolarWinds Web Help Desk](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-solarwinds-web-help-desk)
**Compare SolarWinds Web Help Desk with other alternatives:**
- [SolarWinds Web Help Desk vs Freshservice](https://www.g2.com/compare/freshservice-vs-solarwinds-web-help-desk)
- [SolarWinds Web Help Desk vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-solarwinds-web-help-desk)
- [SolarWinds Web Help Desk vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-solarwinds-web-help-desk)
- [SolarWinds Web Help Desk vs SolarWinds Service Desk](https://www.g2.com/compare/solarwinds-service-desk-vs-solarwinds-web-help-desk)
- [SolarWinds Web Help Desk vs SysAid](https://www.g2.com/compare/solarwinds-web-help-desk-vs-sysaid)
- [SolarWinds Web Help Desk vs ConnectWise PSA](https://www.g2.com/compare/connectwise-psa-vs-solarwinds-web-help-desk)
- [SolarWinds Web Help Desk vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/solarwinds-web-help-desk-vs-spiceworks-cloud-help-desk)
- [SolarWinds Web Help Desk vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-solarwinds-web-help-desk)
- [SolarWinds Web Help Desk vs Ivanti Neurons for ITSM](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-solarwinds-web-help-desk)

  ### 7. [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews)
By ConnectWise
**Average Rating:** 4.0/5
**Total Reviews:** 582
Business Automation and ConnectWise PSA (formerly ConnectWise Manage)


Reviewers say compared to ManageEngine ServiceDesk Plus, ConnectWise PSA is:
- Slower to reach roi
- More expensive
Categories in common with ManageEngine ServiceDesk Plus: [Service Desk](https://www.g2.com/categories/service-desk), [Help Desk](https://www.g2.com/categories/help-desk)

**Compare:** [ManageEngine ServiceDesk Plus vs ConnectWise PSA](https://www.g2.com/compare/connectwise-psa-vs-manageengine-servicedesk-plus)
**Compare ConnectWise PSA with other alternatives:**
- [ConnectWise PSA vs Freshservice](https://www.g2.com/compare/connectwise-psa-vs-freshservice)
- [ConnectWise PSA vs Jira Service Management](https://www.g2.com/compare/connectwise-psa-vs-jira-service-management)
- [ConnectWise PSA vs ServiceNow IT Service Management](https://www.g2.com/compare/connectwise-psa-vs-servicenow-it-service-management)
- [ConnectWise PSA vs SolarWinds Service Desk](https://www.g2.com/compare/connectwise-psa-vs-solarwinds-service-desk)
- [ConnectWise PSA vs SysAid](https://www.g2.com/compare/connectwise-psa-vs-sysaid)
- [ConnectWise PSA vs SolarWinds Web Help Desk](https://www.g2.com/compare/connectwise-psa-vs-solarwinds-web-help-desk)
- [ConnectWise PSA vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/connectwise-psa-vs-spiceworks-cloud-help-desk)
- [ConnectWise PSA vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-connectwise-psa)
- [ConnectWise PSA vs Ivanti Neurons for ITSM](https://www.g2.com/compare/connectwise-psa-vs-ivanti-neurons-for-itsm)

  ### 8. [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews)
By Ziff Davis
**Average Rating:** 4.3/5
**Total Reviews:** 311
From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place…for FREE!


Reviewers say compared to ManageEngine ServiceDesk Plus, Spiceworks Cloud Help Desk is:
- Easier to set up
- Easier to do business with
- Easier to admin
Categories in common with ManageEngine ServiceDesk Plus: [Service Desk](https://www.g2.com/categories/service-desk), [Help Desk](https://www.g2.com/categories/help-desk)

**Compare:** [ManageEngine ServiceDesk Plus vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/manageengine-servicedesk-plus-vs-spiceworks-cloud-help-desk)
**Compare Spiceworks Cloud Help Desk with other alternatives:**
- [Spiceworks Cloud Help Desk vs Freshservice](https://www.g2.com/compare/freshservice-vs-spiceworks-cloud-help-desk)
- [Spiceworks Cloud Help Desk vs Jira Service Management](https://www.g2.com/compare/jira-service-management-vs-spiceworks-cloud-help-desk)
- [Spiceworks Cloud Help Desk vs ServiceNow IT Service Management](https://www.g2.com/compare/servicenow-it-service-management-vs-spiceworks-cloud-help-desk)
- [Spiceworks Cloud Help Desk vs SolarWinds Service Desk](https://www.g2.com/compare/solarwinds-service-desk-vs-spiceworks-cloud-help-desk)
- [Spiceworks Cloud Help Desk vs SysAid](https://www.g2.com/compare/spiceworks-cloud-help-desk-vs-sysaid)
- [Spiceworks Cloud Help Desk vs SolarWinds Web Help Desk](https://www.g2.com/compare/solarwinds-web-help-desk-vs-spiceworks-cloud-help-desk)
- [Spiceworks Cloud Help Desk vs ConnectWise PSA](https://www.g2.com/compare/connectwise-psa-vs-spiceworks-cloud-help-desk)
- [Spiceworks Cloud Help Desk vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-spiceworks-cloud-help-desk)
- [Spiceworks Cloud Help Desk vs Ivanti Neurons for ITSM](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-spiceworks-cloud-help-desk)

  ### 9. [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews)
By BMC Helix
**Average Rating:** 3.7/5
**Total Reviews:** 293
BMC Helix IT Service Management (ITSM) is a suite of tools with integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. Business Challenge Traditional ITSM processes often involve manual tasks that consume valuable time and resources. Examples include a reliance on email communications to submit or manage service requests, the tracking of projects through spreadsheets, and cumbersome development cycles for new IT service capabilities. These challenges are further amplified by distributed workforces all over the globe, the proliferation of data, and high user expectations for always on responsiveness with immediate resolution of incidents or problems. The pressure to deliver exceptional quality IT services across an increasingly diverse architectural landscape continues to drive digital transformation as a strategic imperative. The IT service desk sits at the center of ITSM modernization and transformation. BMC Solution BMC Helix ITSM is a low-/no-code solution for enterprises to build, deploy, and manage IT assets and applications. It does this in three ways. First, BMC Helix ITSM is built upon the BMC Helix for ServiceOps platform, which unifies service and operations management with common data stores. The platform empowers IT service desk agents to resolve cases faster by isolating or preventing service disruption through root cause analysis, real-time incident correlation, predictive incident resolution, and proactive problem management. Second, BMC Helix ITSM integrates artificial intelligence (AI) and machine learning (ML) to automate workflows across the enterprise. Embedded AI/ML streamlines work and the allocation of IT service desk resources by automatically assigning/routing incident, problem, and change requests without manual intervention. Third, BMC Helix ITSM integrates data and processes intelligently to accelerate change management, mitigate risk, and advance the DevOps cycle. Integrated DevOps tooling within BMC Helix ITSM can link change requests with the software development lifecycle (SLDC) and imported continuous integration and continuous delivery (CI/CD) stages.


Reviewers say compared to ManageEngine ServiceDesk Plus, BMC Helix ITSM is:
- Slower to reach roi
- More expensive
Categories in common with ManageEngine ServiceDesk Plus: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk)

**Compare:** [ManageEngine ServiceDesk Plus vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-manageengine-servicedesk-plus)
**Compare BMC Helix ITSM with other alternatives:**
- [BMC Helix ITSM vs Freshservice](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-freshservice)
- [BMC Helix ITSM vs Jira Service Management](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-jira-service-management)
- [BMC Helix ITSM vs ServiceNow IT Service Management](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-servicenow-it-service-management)
- [BMC Helix ITSM vs SolarWinds Service Desk](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-solarwinds-service-desk)
- [BMC Helix ITSM vs SysAid](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-sysaid)
- [BMC Helix ITSM vs SolarWinds Web Help Desk](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-solarwinds-web-help-desk)
- [BMC Helix ITSM vs ConnectWise PSA](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-connectwise-psa)
- [BMC Helix ITSM vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-spiceworks-cloud-help-desk)
- [BMC Helix ITSM vs Ivanti Neurons for ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-ivanti-neurons-for-itsm)

  ### 10. [Ivanti Neurons for ITSM](https://www.g2.com/products/ivanti-neurons-for-itsm/reviews)
By Ivanti
**Average Rating:** 4.0/5
**Total Reviews:** 260
Comprehensive set of service and lifecycle products designed to improve service levels and productivity, deliver standardization and align IT.


Reviewers say compared to ManageEngine ServiceDesk Plus, Ivanti Neurons for ITSM is:
- Slower to reach roi
- More expensive
Categories in common with ManageEngine ServiceDesk Plus: [IT Service Management (ITSM) Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Service Desk](https://www.g2.com/categories/service-desk)

**Compare:** [ManageEngine ServiceDesk Plus vs Ivanti Neurons for ITSM](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-manageengine-servicedesk-plus)
**Compare Ivanti Neurons for ITSM with other alternatives:**
- [Ivanti Neurons for ITSM vs Freshservice](https://www.g2.com/compare/freshservice-vs-ivanti-neurons-for-itsm)
- [Ivanti Neurons for ITSM vs Jira Service Management](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-jira-service-management)
- [Ivanti Neurons for ITSM vs ServiceNow IT Service Management](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-servicenow-it-service-management)
- [Ivanti Neurons for ITSM vs SolarWinds Service Desk](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-solarwinds-service-desk)
- [Ivanti Neurons for ITSM vs SysAid](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-sysaid)
- [Ivanti Neurons for ITSM vs SolarWinds Web Help Desk](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-solarwinds-web-help-desk)
- [Ivanti Neurons for ITSM vs ConnectWise PSA](https://www.g2.com/compare/connectwise-psa-vs-ivanti-neurons-for-itsm)
- [Ivanti Neurons for ITSM vs Spiceworks Cloud Help Desk](https://www.g2.com/compare/ivanti-neurons-for-itsm-vs-spiceworks-cloud-help-desk)
- [Ivanti Neurons for ITSM vs BMC Helix ITSM](https://www.g2.com/compare/bmc-software-bmc-helix-itsm-vs-ivanti-neurons-for-itsm)


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## ManageEngine ServiceDesk Plus Alternatives FAQs

### What are the best alternatives to ManageEngine?

The best alternatives to ManageEngine include [Freshservice](https://www.g2.com/products/freshservice/reviews) (4.6/5 stars with 1335 reviews), [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) (4.3/5 stars with 981 reviews), [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) (4.5/5 stars with 1867 reviews), [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) (4.3/5 stars with 778 reviews), [SysAid](https://www.g2.com/products/sysaid/reviews) (4.5/5 stars with 748 reviews), and [Atera](https://www.g2.com/products/atera/reviews) (4.6/5 stars with 1156 reviews). These alternatives offer higher user satisfaction, better ease of administration, and more advanced automation capabilities.



### Which Service Desk tools do reviewers recommend instead of ManageEngine?

Reviewers consistently recommend [Freshservice](https://www.g2.com/products/freshservice/reviews) for its ease of use, powerful automation, and modern UI, highlighting its quick implementation and AI features that improve ticket routing and resolution. [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) is favored for its customizable workflows, seamless Atlassian ecosystem integration, and strong automation. [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) is recommended for enterprise-grade automation, comprehensive ITIL-aligned processes, and AI-driven incident management. [SysAid](https://www.g2.com/products/sysaid/reviews) is praised for its AI integration, ease of use, and strong customer support. [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) is noted for its intuitive interface, integrated asset management, and automation. [Atera](https://www.g2.com/products/atera/reviews) is recommended for its all-in-one RMM and PSA platform, per-technician pricing, and AI-powered automation that reduces manual workload.



### How does ManageEngine compare to Freshservice?

According to G2 data, [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) has an average rating of 4.2/5 from 249 reviews, while [Freshservice](https://www.g2.com/products/freshservice/reviews) holds a higher average rating of 4.6/5 from 1,335 reviews. Freshservice leads ManageEngine by 0.3 points in meeting requirements (8.9 vs 8.6), 0.7 points in usability (9.2 vs 8.5), 0.7 points in ease of setup (8.8 vs 8.1), 0.6 points in ease of administration (9.0 vs 8.4), 0.9 points in support quality (9.0 vs 8.1), and 0.8 points in ease of doing business (9.1 vs 8.3). Users frequently praise Freshservice for its ease of use (229 mentions), extensive features (116 mentions), automation capabilities (101 mentions), and intuitive user interface (83 mentions). ManageEngine users highlight ease of use (9 mentions), features (8 mentions), and integrations (6 mentions) but also report issues with learning curve and complex setup (4 mentions each). Freshservice users report some limitations in customization and reporting, but overall find it more efficient and user-friendly. ManageEngine reviews note slower feature improvements and an aging UI. Overall, Freshservice is favored for its modern UI, stronger automation, better support, and higher user satisfaction, while ManageEngine is recognized for its comprehensive ITIL-aligned modules and integration within the ManageEngine ecosystem.



### Why do users choose Freshservice over ManageEngine?

Users choose [Freshservice](https://www.g2.com/products/freshservice/reviews) over ManageEngine primarily due to its superior ease of use and faster setup, reflected in its 0.7-point higher Ease of Setup score (8.8 vs 8.1) and 0.7-point higher Usability score (9.2 vs 8.5). Freshservice’s modern, intuitive user interface and powerful automation features significantly reduce manual work and improve agent efficiency, as evidenced by 101 mentions of automation and 229 mentions of ease of use in reviews. Its strong customer support, rated 0.9 points higher than ManageEngine (9.0 vs 8.1), and better ease of administration (9.0 vs 8.4) contribute to smoother ongoing management. Freshservice also offers better integration capabilities and a more flexible platform for multi-department use, enhancing overall productivity. Users report faster resolution times, improved workflow automation, and a more positive end-user experience, making Freshservice a preferred choice for organizations seeking a modern, scalable ITSM solution with robust automation and support. Pricing concerns exist but are balanced by the value delivered through features and usability improvements.



### What features do alternatives offer that ManageEngine does not?

ManageEngine lacks some advanced AI-driven automation features and modern, highly customizable dashboards that are present in alternatives like Freshservice and SysAid. It also has a less intuitive and dated user interface compared to competitors, and its asset management capabilities require more manual work and lack agent-based automation found in others. Additionally, ManageEngine's integration ecosystem and API documentation are less comprehensive, limiting seamless connectivity with other tools.




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