Compare Aircall and Fin 
At a Glance
Market Segments
Small-Business (54.5% of reviews)
Small-Business (58.4% of reviews)
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
$0.99 1 Outcome
Aircall
Star Rating
(1,576)4.4 out of 5
Market Segments
Small-Business (54.5% of reviews)
Pros & Cons
Entry-Level Pricing
$30 User/Month (Billed Annually - 3 User Minimum)
Free Trial is available
Browse all 3 pricing plansFin
Star Rating
(3,849)4.5 out of 5
Market Segments
Small-Business (58.4% of reviews)
Pros & Cons
Entry-Level Pricing
$0.99 1 Outcome
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fin by Intercom excels in providing a human-like interaction, with users appreciating its quick and comprehensive responses. Many find it refreshing compared to other AI chatbots that often deliver vague answers or fail to assist effectively.
- Users say that Aircall stands out for its exceptional ease of use, particularly in navigating its interface. Reviewers highlight the ability to assign calls or SMS to team members, making it a practical choice for collaborative environments, especially in healthcare settings.
- According to verified reviews, Fin by Intercom offers a more affordable entry point, making it accessible for small businesses. Users appreciate the value it provides at just $0.99, which is significantly lower than Aircall's starting price of $30 per user per month.
- Reviewers mention that Aircall's setup process is notably rapid, with many users praising its seamless integration with popular CRM systems like HubSpot and Salesforce. This feature enhances productivity by allowing users to save contact details and make calls with just one button.
- G2 reviewers highlight that while both products have similar support quality ratings, Fin by Intercom is perceived as a better partner in business, with users feeling more satisfied with its overall performance and reliability in day-to-day operations.
- Users report that while Aircall has a slight edge in ease of setup and navigation, Fin by Intercom's ability to deliver accurate and helpful responses makes it a strong contender for those seeking effective AI support in their customer interactions.
Pricing
Entry-Level Pricing
Aircall
Essentials
$30
User/Month (Billed Annually - 3 User Minimum)
Improves the performance of any team
- Unlimited users
- Unlimited inbound calls (toll-free excluded)
- Integrations and API
Fin
Fin with your current helpdesk
$0.99
1 Outcome
Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more
Free Trial
Aircall
Free Trial is available
Fin
Free Trial is available
Ratings
Meets Requirements
8.8
1,262
8.8
2,896
Ease of Use
9.2
1,277
8.9
2,927
Ease of Setup
8.9
751
8.4
1,524
Ease of Admin
8.7
453
8.6
1,352
Quality of Support
8.6
1,169
8.6
2,790
Has the product been a good partner in doing business?
8.2
441
8.8
1,347
Product Direction (% positive)
8.9
1,217
8.8
2,746
Features by Category
Ticket and Case Management
Not enough data
8.6
1104
|
Verified
Not enough data
8.8
1125
|
Verified
Not enough data
8.7
1101
|
Verified
Not enough data
8.6
1153
|
Verified
Not enough data
8.3
682
|
Verified
Not enough data
8.8
1139
|
Verified
Not enough data
8.8
1063
|
Verified
Not enough data
8.6
965
|
Verified
Generative AI
Not enough data
8.3
249
Not enough data
8.2
250
Agentic AI - Help Desk
Not enough data
7.8
62
Not enough data
8.3
62
Not enough data
7.9
62
Communication Channels
Not enough data
8.8
894
|
Verified
Not enough data
8.8
1094
|
Verified
Not enough data
9.4
1270
|
Verified
Not enough data
8.3
812
Not enough data
7.6
524
Platform
Not enough data
8.1
723
|
Verified
Not enough data
8.2
1270
|
Verified
Not enough data
8.7
826
|
Verified
Not enough data
8.7
791
|
Verified
Not enough data
8.1
1019
|
Verified
Not enough data
8.2
1019
|
Verified
Messenger
Not enough data
8.8
383
|
Verified
Not enough data
8.1
363
|
Verified
Not enough data
9.3
478
|
Verified
Not enough data
8.5
327
|
Verified
Channels
Not enough data
8.0
293
|
Verified
Not enough data
9.0
438
|
Verified
Not enough data
7.9
207
|
Verified
Not enough data
7.3
121
Not enough data
8.1
229
|
Verified
Customers
Not enough data
8.8
428
|
Verified
Not enough data
8.6
432
|
Verified
Not enough data
8.2
436
|
Verified
Not enough data
8.3
387
|
Verified
Not enough data
8.2
379
|
Verified
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Organization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Sales Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Analysis
Not enough data
8.6
140
Not enough data
8.4
157
User Support
Not enough data
9.1
167
Not enough data
8.1
119
Not enough data
8.8
151
Walkthrough Type
Not enough data
8.9
136
Not enough data
9.0
146
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Call Analytics
10.0
6
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Artificial Intelligence - Conversation Intelligence
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.8
230
Not enough data
8.3
219
Not enough data
Feature Not Available
Design
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.7
231
Not enough data
8.7
223
Not enough data
8.6
216
Generative AI
Not enough data
Feature Not Available
Not enough data
8.3
86
Channels
9.3
625
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.1
373
Not enough data
7.9
444
|
Verified
Not enough data
Generative AI
7.8
237
Not enough data
Functions
8.8
572
|
Verified
Not enough data
8.7
555
|
Verified
Not enough data
8.8
540
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
476
|
Verified
Not enough data
8.9
497
|
Verified
Not enough data
8.8
519
|
Verified
Not enough data
8.8
479
|
Verified
Not enough data
Agentic AI - Contact Center
8.1
96
Not enough data
8.7
115
Not enough data
8.4
96
Not enough data
8.2
94
Not enough data
Administrative
8.8
571
|
Verified
Not enough data
8.9
567
|
Verified
Not enough data
8.8
598
|
Verified
Not enough data
9.1
521
|
Verified
Not enough data
Feature Not Available
Not enough data
Responses
Not enough data
9.1
84
Not enough data
9.0
87
Not enough data
9.0
84
Automation - AI Agents
Not enough data
7.7
61
Not enough data
8.7
63
Not enough data
Feature Not Available
Not enough data
8.1
63
Not enough data
8.7
63
Platform
Not enough data
9.1
81
Not enough data
8.8
82
Not enough data
9.1
83
Autonomy - AI Agents
Not enough data
8.5
65
Not enough data
8.6
65
Not enough data
8.4
64
Not enough data
8.7
67
Generative AI
Not enough data
Feature Not Available
Not enough data
8.9
51
Responses
Not enough data
8.8
599
Not enough data
8.8
588
Not enough data
9.0
591
Not enough data
8.8
559
Not enough data
8.6
479
Platform
Not enough data
9.5
620
Not enough data
8.9
585
Not enough data
8.8
579
Not enough data
8.7
564
Not enough data
8.3
420
Not enough data
8.9
529
Not enough data
8.8
584
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
143
Conversational Platform
Not enough data
8.7
1059
Not enough data
8.7
839
Not enough data
8.7
858
Not enough data
9.0
779
Support Automation
Not enough data
8.6
859
Not enough data
8.7
902
Not enough data
8.5
520
Not enough data
8.9
816
Generative AI
Not enough data
Feature Not Available
Not enough data
8.4
156
Platform
8.3
189
Not enough data
8.7
213
Not enough data
8.8
209
Not enough data
9.0
217
Not enough data
9.0
221
Not enough data
8.8
206
Not enough data
8.9
206
Not enough data
Generative AI
7.5
116
Not enough data
Workforce Management
9.0
210
Not enough data
8.9
206
Not enough data
Call Center Infrastructure (CCI)
8.3
22
Not enough data
8.6
22
Not enough data
7.8
20
Not enough data
8.1
21
Not enough data
Administrative
9.1
224
Not enough data
9.0
221
Not enough data
Customer Support
Not enough data
8.6
202
Not enough data
7.4
185
Not enough data
9.0
214
Automation
Not enough data
8.4
211
Not enough data
8.3
208
Not enough data
8.5
198
Artificial Intelligence
Not enough data
8.5
201
Not enough data
8.6
193
Not enough data
8.5
205
Generative AI
Not enough data
8.3
297
Not enough data
8.3
295
Not enough data
Feature Not Available
Communication
Not enough data
9.2
1444
|
Verified
Not enough data
8.9
1453
|
Verified
Not enough data
8.7
1193
|
Verified
Not enough data
9.1
1359
|
Verified
Not enough data
8.2
595
Internal Use
Not enough data
8.2
1270
|
Verified
Not enough data
8.7
1095
|
Verified
Not enough data
8.2
1043
|
Verified
Not enough data
8.7
1251
|
Verified
Not enough data
8.9
1321
|
Verified
Not enough data
8.6
1289
|
Verified
Generative AI
Not enough data
8.2
95
Self-Service Experience
Not enough data
9.0
661
Not enough data
8.9
657
Not enough data
Feature Not Available
Not enough data
8.2
493
Not enough data
8.4
540
Self-Service Platform
Not enough data
8.7
534
Not enough data
8.8
543
Not enough data
8.4
485
Not enough data
8.6
526
Agentic AI - Customer Self-Service
Not enough data
7.4
47
Not enough data
7.9
47
Not enough data
7.4
47
Not enough data
7.9
50
Not enough data
8.1
51
Not enough data
7.5
48
Not enough data
7.6
48
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
9.3(won by default)
89
Not enough data
9.0(won by default)
86
Not enough data
9.6(won by default)
89
Channels
Not enough data
9.4(won by default)
89
Not enough data
8.8(won by default)
88
Not enough data
9.5(won by default)
91
Not enough data
8.3(won by default)
81
Not enough data
8.8(won by default)
83
Insight
Not enough data
9.1(won by default)
86
Not enough data
9.2(won by default)
88
Not enough data
8.8(won by default)
83
Not enough data
9.3(won by default)
83
Generative AI
Not enough data
Feature Not Available
Not enough data
7.4
17
Platform Basics - VoIP Providers
8.5
20
Not enough data
8.8
22
Not enough data
8.5
20
Not enough data
8.4
20
Not enough data
7.8
18
Not enough data
7.6
18
Not enough data
Basic Communication
8.9
360
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
230
|
Verified
Not enough data
8.7
258
Not enough data
Agentic AI - VoIP Providers
9.0
8
Not enough data
8.8
8
Not enough data
9.0
8
Not enough data
8.8
8
Not enough data
Access
8.3
258
Not enough data
8.3
267
|
Verified
Not enough data
8.7
283
|
Verified
Not enough data
Advanced Features
8.1
272
Not enough data
Feature Not Available
Not enough data
8.8
307
|
Verified
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.5
48
Not enough data
7.8
47
Not enough data
Calling
9.3
453
Not enough data
8.7
404
Not enough data
9.2
446
Not enough data
9.2
455
Not enough data
8.5
50
Not enough data
Contacts
8.9
437
Not enough data
8.7
419
Not enough data
Feature Not Available
Not enough data
Insights
8.6
435
Not enough data
8.6
423
Not enough data
Feature Not Available
Not enough data
7.7
365
Not enough data
Feature Not Available
Not enough data
7.8
52
Not enough data
Natural Language Interaction - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Intent & Action Handling - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Context & Personalization - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Enterprise Integration & Deployment - Conversational Interface Agents
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.9
195
Not enough data
7.9
202
Not enough data
7.8
167
Not enough data
8.5
195
Not enough data
8.0
161
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.5
158
Not enough data
7.9
160
Not enough data
7.9
174
Not enough data
8.5
198
Automation
Not enough data
8.4
198
Not enough data
8.0
163
Not enough data
7.2
156
Autonomy
Not enough data
7.6
162
Not enough data
7.7
163
Not enough data
7.2
162
Not enough data
7.7
166
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Aircall and Fin are categorized as AI Customer Support Agents
Unique Categories
Aircall is categorized as Outbound Call Tracking, VoIP Providers, Call Center Infrastructure (CCI), Contact Center, AI Voice Assistants, Conversation Intelligence, Auto Dialer, and AI Sales Assistant
Fin is categorized as Customer Service Automation, Digital Customer Service Platforms, AI Agents For Business Operations, Shared Inbox, Conversational Support, Customer Communications Management, Digital Adoption Platform, Conversational Marketing, Chatbots, Social Customer Service, Live Chat, Help Desk, Customer Self-Service, and Conversational Interface Agents
Reviews
Reviewers' Company Size
Aircall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fin
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
9.2%
Information Technology and Services
7.9%
Consumer Services
6.3%
Financial Services
5.9%
Logistics and Supply Chain
3.3%
Other
67.3%
Computer Software
26.6%
Information Technology and Services
13.2%
Financial Services
7.2%
Internet
4.9%
Marketing and Advertising
4.7%
Other
43.5%
Alternatives
Discussions
How do I use Aircall?
2 Comments
FI
With a simple click you can easily manage incoming calls and also do outbound calling.Read more
What is an Aircall?
2 Comments
VR
Aircall is a cloud-base software that allows you to make online calls. It allows you to call, send sms, tag calls and monitor, record calls and more.Read more
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