1. [Home](https://www.g2.com/) 2. ... 3. [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) 4. [Fin Discussions](https://www.g2.com/products/fin/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b34e5fb2190630dd5d5830f2b22fe140/fin.png "Product Avatar Image") ![Reward for good Fin reviews](https://images.g2crowd.com/uploads/report_medal_translation/image/38891/medal.svg "Reward for good Fin reviews") ](/products/fin/reviews) [ Fin ](/products/fin/reviews) (3,918)4.5/5 Fin is an AI Agent that helps CX teams deliver instant, accurate, & personalized experiences on any channel, in over 45 languages, 24/7. It is the highest-performing customer agent on the market, resolving 76% of queries on average across 12K+ customers, including highly complex, multi-step cases like refunds, account changes, or subscription issues. Fin connects into business systems, pulls customer data, and takes action in those systems – automatically resolving queries without needing a human. If Fin can’t answer the question or it has explicit guidance not to, it hands off to a human in whatever help desk they’re working in. It runs on all the channels you engage with customers on: voice, email, chat, WhatsApp, SMS, social, Slack, Discord, and more. It delivers the same personalized, context-rich experience regardless of where the conversation is happening. Works across the entire customer journey. Fin is a single Agent that understands the entire customer context and history, can build a relationship with customers over time, and can transition from one use case to another – from service to sales to ecommerce – without the customer even realizing the change. The Fin family of agent roles include: - Fin for Service resolves customers queries and automates support processes end-to-end. - Fin for Sales answers product discovery questions, qualifies inbound leads, and books appointments for your sales team or guides those leads to a self-service flow. - Fin for Ecommerce answers questions as customers shop, recommends exactly the right product, and guides them through checkout. What makes Fin different: - Industry-leading performance: Fin resolves 76% of cases on average across 12,000+ customers, with many customers seeing resolution rates of over 90%. This is because Fin is powered by Apex, our proprietary models that are purpose-built for CX. Fin Apex 1.0 outperforms generic frontier models, with a 2.8% higher resolution rate and 65% fewer hallucinations on average when compared to frontier models. - Easy-to-launch and optimize: Fin is fast to set up and easy for anyone on your team to configure without the need for technical resources. Teams go live in days, see value quickly, and are able to continuously and easily improve Fin themselves. - One platform across AI & human agents: Fin is natively integrated with Intercom, but also integrates seamlessly with almost any helpdesk. This means you can manage your human team and Fin in one place, without ever having to migrate off your system of record or change your workflows. - An agent for customer operations: Operator is an internal agent that helps CX leaders spot problems, find opportunities to improve, and act on them. You can optimize Fin agentically and without the manual lift. - Full trust and control: Fin is the only AI Agent that gives you complete control over how it performs. You can configure tone, behavior, and knowledge without any technical resources. And it has a full observability and testing suite, so you can deploy changes with confidence and trust what is going live to customers. - One agent for the whole lifecycle: Fin is a single Customer Agent, working across the entire customer lifecycle to help sell, onboard, and deliver excellent service. All on the same shared context, history, and guidance. - The most experienced partner: Fin combines 15+ years experience in CX with a 60+ person cutting-edge AI team. We partner with customers for the long-term and have developed the Blueprint for success based on our own experience using Fin. Show More * * * ### 120 Discussions ### 141 Participants ### 66.0 Nps Score Already have Fin? ### All Fin Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 2 years ago More Options - [ # How is Intercom reshaping the landscape of customer communication and engagement? ](/discussions/how-is-intercom-reshaping-the-landscape-of-customer-communication-and-engagement) How is Intercom reshaping the landscape of customer communication and engagement? [ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms)[ Intelligent Virtual Assistants Software ](https://www.g2.com/tags/intelligent-virtual-assistants-software)[ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software) [ Customer Communications Management Software ](https://www.g2.com/tags/customer-communications-management-software)[ Digital Adoption Platforms ](https://www.g2.com/tags/digital-adoption-platforms)[ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ AI Chatbots Software ](https://www.g2.com/tags/ai-chatbots-software)[ Customer Service Automation Software ](https://www.g2.com/tags/customer-service-automation-software) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.&title=Fin+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Fin+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Fin+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin%2Fdiscuss%0aAsk+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Fin+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin%2Fdiscuss%0aAsk+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is Intercom used for? ](/discussions/what-is-intercom-used-for) What is Intercom used for? [ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms)[ Intelligent Virtual Assistants Software ](https://www.g2.com/tags/intelligent-virtual-assistants-software)[ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software) [ Customer Communications Management Software ](https://www.g2.com/tags/customer-communications-management-software)[ Digital Adoption Platforms ](https://www.g2.com/tags/digital-adoption-platforms)[ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Customer Service Automation Software ](https://www.g2.com/tags/customer-service-automation-software) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 3 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.&title=Fin+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Fin+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Fin+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin%2Fdiscuss%0aAsk+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Fin+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin%2Fdiscuss%0aAsk+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 3 years ago More Options - [ # Does intercom have live chat? ](/discussions/does-intercom-have-live-chat) Does intercom have live chat? [ Business Instant Messaging Software ](https://www.g2.com/tags/business-instant-messaging-software)[ Customer Service Automation Software ](https://www.g2.com/tags/customer-service-automation-software)[ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms)[ AI Agents ](https://www.g2.com/tags/ai-agents) [ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Customer Communications Management Software ](https://www.g2.com/tags/customer-communications-management-software)[ Digital Adoption Platforms ](https://www.g2.com/tags/digital-adoption-platforms)[ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ AI Chatbots Software ](https://www.g2.com/tags/ai-chatbots-software) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.&title=Fin+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Fin+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Fin+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin%2Fdiscuss%0aAsk+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Fin+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin%2Fdiscuss%0aAsk+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 4 years ago More Options - [ # What is intercom app used for? ](/discussions/what-is-intercom-app-used-for) What is intercom app used for? [ Business Instant Messaging Software ](https://www.g2.com/tags/business-instant-messaging-software)[ Customer Service Automation Software ](https://www.g2.com/tags/customer-service-automation-software)[ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms)[ AI Agents ](https://www.g2.com/tags/ai-agents) [ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Customer Communications Management Software ](https://www.g2.com/tags/customer-communications-management-software)[ Digital Adoption Platforms ](https://www.g2.com/tags/digital-adoption-platforms)[ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ AI Chatbots Software ](https://www.g2.com/tags/ai-chatbots-software) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.&title=Fin+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Fin+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Fin+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin%2Fdiscuss%0aAsk+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.) 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[ Business Instant Messaging Software ](https://www.g2.com/tags/business-instant-messaging-software)[ Customer Service Automation Software ](https://www.g2.com/tags/customer-service-automation-software)[ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms)[ AI Agents ](https://www.g2.com/tags/ai-agents) [ Shared Inbox Software ](https://www.g2.com/tags/shared-inbox-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Customer Communications Management Software ](https://www.g2.com/tags/customer-communications-management-software)[ Digital Adoption Platforms ](https://www.g2.com/tags/digital-adoption-platforms)[ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ Social Customer Service Software ](https://www.g2.com/tags/social-customer-service-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ AI Chatbots Software ](https://www.g2.com/tags/ai-chatbots-software) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.&title=Fin+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Fin+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Fin+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin%2Fdiscuss%0aAsk+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Fin+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin%2Fdiscuss%0aAsk+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") AL Loading... [Aryan L.](https://www.g2.com/users/9e5dbb23-a49d-4381-8dac-f06f56d539f7 "Aryan L.") • over 4 years ago VP Client Services VP Client Services More Options - [ # What is the best way to deal with emails sent to your personal email and getting into the help desk? ](/discussions/what-is-the-best-way-to-deal-with-emails-sent-to-your-personal-email-and-getting-into-the-help-desk) We have account managers and they receive a lot of support requests through their personal email, so we want to better track those interactions through the help desk. [ Digital Adoption Platforms ](https://www.g2.com/tags/digital-adoption-platforms)[ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) [ help desk software ](https://www.g2.com/tags/help-desk-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.&title=Fin+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Fin+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Fin+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin%2Fdiscuss%0aAsk+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Fin+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin%2Fdiscuss%0aAsk+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Anuj Sawan R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anuj Sawan R.") AR Loading... [Anuj Sawan R.](https://www.g2.com/users/a5f3692e-b3d3-413f-ad8b-002c408053e1 "Anuj Sawan R.") • about 7 years ago Executive Executive More Options - [ # While interaction can be audio visual emojies be developed ](/discussions/15032-while-interaction-can-be-audio-visual-emojies-be-developed) ? [ Digital Adoption Platform Software ](https://www.g2.com/tags/digital-adoption-platform-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Chatbots ](https://www.g2.com/tags/chatbots) [ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software)[ Conversational Customer Engagement Software ](https://www.g2.com/tags/conversational-customer-engagement-software) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 2 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.&title=Fin+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Fin+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Fin+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin%2Fdiscuss%0aAsk+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Fin+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin%2Fdiscuss%0aAsk+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pierre G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pierre G.") PG Loading... [Pierre G.](https://www.g2.com/users/pierre "Pierre G.") • about 1 month ago Customer Support Manager Customer Support Manager More Options - [ # How are you handling Fin workflows when the native builder feels too limited? ](/discussions/how-are-you-handling-fin-workflows-when-the-native-builder-feels-too-limited) Fin has been great for flexibility (placing the messenger anywhere), analytics, and building custom reports and dashboards. The shared inbox setup also helps keep Messenger and email tickets together, and the AI agent can stay current by refetching web sources. But the workflow builder feels... [Read more](/discussions/how-are-you-handling-fin-workflows-when-the-native-builder-feels-too-limited) [ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Customer Service Automation Software ](https://www.g2.com/tags/customer-service-automation-software) [ AI Customer Support Agents Software ](https://www.g2.com/tags/ai-customer-support-agents-software)[ Digital Customer Service Platforms ](https://www.g2.com/tags/digital-customer-service-platforms) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.&title=Fin+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Fin+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Fin+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin%2Fdiscuss%0aAsk+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Fin+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin%2Fdiscuss%0aAsk+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 4 years ago More Options - [ # Usuários do Brasil ](/discussions/usuarios-do-brasil) Conseguimos criar um grupo com especialista do intercom, para discutirmos cases de sucesso ou para nos ajudarmos de alguma forma, visando o crescimento da comunicade Brasileira? [ Digital Adoption Platforms ](https://www.g2.com/tags/digital-adoption-platforms)[ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software)[ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) [ help desk software ](https://www.g2.com/tags/help-desk-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Digital Customer Service Platforms Software ](https://www.g2.com/tags/digital-customer-service-platforms-software) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.&title=Fin+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Fin+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Fin+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin%2Fdiscuss%0aAsk+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Fin+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin%2Fdiscuss%0aAsk+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 4 years ago More Options - [ # What is the best way to measured Series Goal through a period of time (to know if is increasing or decreasing. I have to do manually?)? And I would like to know if Intercom has a way to make a history of all the A/B testing (messages) that I already done. For example: I made an A/B testing and the version A won. In my perception 😅, is a good practice if I save the text that I used to not repeat in the next test, but this is hard to maintain (I've tried to save on Docs and Sheets) 😕. ](/discussions/what-is-the-best-way-to-measured-series-goal-through-a-period-of-time-to-know-if-is-increasing-or-decreasing-i-have-to-do-manually-and-i-would-like-to-know-if-intercom-has-a-way-to-make-a-history-of-all-the-a-b-testing-messages-that-i-already-done-for-exa) [ Digital Customer Service Platforms Software ](https://www.g2.com/tags/digital-customer-service-platforms-software)[ Customer Self-Service Software ](https://www.g2.com/tags/customer-self-service-software)[ help desk software ](https://www.g2.com/tags/help-desk-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) [ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software)[ Digital Adoption Platforms ](https://www.g2.com/tags/digital-adoption-platforms)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software) Show More * * * (true)\<0\>0\>Upvotes (false) * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.&title=Fin+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Fin+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Fin+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin%2Fdiscuss%0aAsk+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Fin+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin%2Fdiscuss%0aAsk+Fin+questions+and+get+answers+from+expert+users+in+our+Fin+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") - ‹ Prev ‹ Prev - 1 - [2](/products/fin/discuss?page=2) - [3](/products/fin/discuss?page=3) - [4](/products/fin/discuss?page=4) - [5](/products/fin/discuss?page=5) - [6](/products/fin/discuss?page=6) - [Next › Next ›](/products/fin/discuss?page=2) ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/fin/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Product Avatar Image") ### Have you used Fin before? Answer a few questions to help the Fin community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Ffin%2Fdiscuss%3Fsmall_ask%3Dfin) No ## Top Contributors in Fin 1 ![Kate S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate S.") KS Loading... ### [Kate S.](https://www.g2.com/users/6165b6fa-8840-4267-a5a5-cccfe779ec59 "Kate S.") Principal Customer Advocacy Manager 5 pts 2 ![Phil B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Phil B.") PB Loading... ### [Phil B.](https://www.g2.com/users/cf4cb99f-3f12-4693-a344-354d20f45efe "Phil B.") 2 pts 3 ![Camille H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Camille H.") CH Loading... ### [Camille H.](https://www.g2.com/users/776215e1-64a4-4443-a80e-467020225b46 "Camille H.") Customer Survice 2 pts 4 ![Nick L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nick L.") NL Loading... ### [Nick L.](https://www.g2.com/users/103c6fc0-4db9-4206-92da-c5d3b7f44389 "Nick L.") Operations Manager, Member Experience 2 pts 5 ![Edson C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Edson C.") EC Loading... ### [Edson C.](https://www.g2.com/users/8c79f030-a2b0-4a14-9ef6-ecc2622e20d7 "Edson C.") Developer Support Engineer 2 pts