Compare Salesforce Service Cloud Software and Talkdesk 
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Mid-Market (60.3% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free 25 Licenses Free to Start
Agentforce Service (formerly Salesforce Service Cloud)
Star Rating
(7,286)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansTalkdesk
Star Rating
(2,502)4.4 out of 5
Market Segments
Mid-Market (60.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Service Cloud excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Talkdesk. Users appreciate its flexibility, noting that it allows for customization to meet both current and future business needs.
- Users say that Talkdesk shines in its ease of use and onboarding process, with many highlighting its modern interface and simple setup. Reviewers mention that the software provides a seamless experience, making it easy for teams to engage with customers across multiple channels.
- According to verified reviews, Salesforce Service Cloud is praised for its robust features in managing customer relationships, with users finding it extremely helpful for storing and organizing contact information from various vendors.
- Reviewers mention that while Talkdesk offers strong technical capabilities for automating customer interactions, some users feel that it may not be as comprehensive in certain areas compared to Salesforce Service Cloud, particularly in advanced analytics and reporting functionalities.
- Users highlight that Salesforce Service Cloud provides a user-friendly interface that requires minimal time to learn, making it a preferred choice for teams looking for a powerful yet accessible solution.
- G2 reviewers note that Talkdesk's focus on omnichannel engagement is a significant advantage, allowing for consistent communication with customers. However, some users feel that Salesforce Service Cloud's extensive feature set may better support complex business processes.
Pricing
Entry-Level Pricing
Agentforce Service (formerly Salesforce Service Cloud)
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Talkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Free Trial
Agentforce Service (formerly Salesforce Service Cloud)
Free Trial is available
Talkdesk
No trial information availableRatings
Meets Requirements
8.6
2,830
8.9
2,032
Ease of Use
8.4
5,427
9.1
2,042
Ease of Setup
7.9
4,181
8.8
1,066
Ease of Admin
8.2
1,553
8.9
933
Quality of Support
8.3
2,605
8.8
1,809
Has the product been a good partner in doing business?
8.7
1,533
8.9
916
Product Direction (% positive)
8.3
2,777
8.7
1,937
Features by Category
Ticket and Case Management
8.5
1214
|
Verified
Not enough data
8.4
1218
|
Verified
Not enough data
8.3
1259
|
Verified
Not enough data
8.3
1172
|
Verified
Not enough data
8.1
984
Not enough data
7.9
1170
|
Verified
Not enough data
8.3
1152
|
Verified
Not enough data
8.5
1057
|
Verified
Not enough data
Generative AI
7.7
182
Not enough data
7.6
180
Not enough data
Agentic AI - Help Desk
8.4
70
Not enough data
8.4
63
Not enough data
8.3
65
Not enough data
Communication Channels
8.4
1024
|
Verified
Not enough data
8.6
1213
|
Verified
Not enough data
8.1
858
Not enough data
8.0
810
|
Verified
Not enough data
8.1
770
Not enough data
Platform
7.8
556
|
Verified
Not enough data
8.3
819
|
Verified
Not enough data
8.6
695
|
Verified
Not enough data
8.3
631
|
Verified
Not enough data
8.2
1155
|
Verified
Not enough data
8.2
1174
|
Verified
Not enough data
Dialing Options
Not enough data
9.2
319
Not enough data
9.2
293
Not enough data
8.3
9
Agent Tools
Not enough data
9.2
251
|
Verified
Not enough data
9.1
255
|
Verified
Not enough data
9.4
349
|
Verified
Automation
Not enough data
9.1
243
|
Verified
Not enough data
9.1
260
|
Verified
Not enough data
8.9
225
|
Verified
Agentic AI - Auto Dialer
Not enough data
7.9
8
Not enough data
8.3
8
AI Capabilities - Auto Dialer
Not enough data
8.1
8
Not enough data
7.9
8
Not enough data
8.3
8
Administration
8.8
231
9.1
165
8.8
230
9.1
158
8.6
228
9.0
161
Knowledge Management
8.8
223
9.2
160
8.6
214
9.1
156
8.5
213
9.1
161
Compliance
8.7
230
9.2
159
8.7
228
9.2
155
8.6
228
9.2
158
8.6
225
9.1
156
Customer Support
8.2
213
9.1
158
8.2
207
9.0
153
8.0
195
9.0
148
Data Security
8.6
219
9.2
146
8.7
221
9.2
147
9.0
221
9.3
155
9.1
222
9.2
143
Administration
8.6
214
9.1
165
8.9
214
9.2
177
9.0
218
9.2
184
Generative AI
7.6
151
8.7
48
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.6
127
Not enough data
8.3
119
Not enough data
7.6
118
Not enough data
Design
8.4
116
Not enough data
8.0
116
Not enough data
8.3
119
Not enough data
8.4
120
Not enough data
8.5
115
Not enough data
Generative AI
7.5
112
Not enough data
7.6
111
Not enough data
Usability
8.6
205
Not enough data
8.6
208
Not enough data
8.7
206
Not enough data
Reporting
8.7
206
Not enough data
8.3
199
Not enough data
8.6
203
Not enough data
Generative AI
7.6
180
Not enough data
7.6
181
Not enough data
Quality Assurance
8.8
71
9.1
370
8.7
68
9.0
341
8.7
70
8.9
378
Engagement
8.8
69
9.0
356
8.8
69
9.2
379
8.8
69
9.0
367
Performance
8.7
70
9.0
361
8.8
70
9.2
363
Generative AI
7.8
60
8.9
79
8.0
61
8.6
78
Channels
7.5
277
9.2
822
|
Verified
7.4
270
8.6
541
|
Verified
7.9
275
8.4
525
|
Verified
7.4
267
8.3
517
|
Verified
8.8
282
8.5
548
|
Verified
Generative AI
7.0
218
8.1
182
Functions
7.9
271
8.9
961
|
Verified
8.0
268
9.0
982
|
Verified
7.6
259
9.0
833
|
Verified
7.2
256
8.7
575
|
Verified
7.2
257
8.8
590
|
Verified
7.2
261
9.1
717
|
Verified
7.7
260
8.9
712
8.0
260
8.9
658
|
Verified
Agentic AI - Contact Center
9.3
7
8.0
27
9.5
7
8.5
27
8.6
7
8.2
27
9.0
7
8.1
27
Administrative
7.9
257
8.8
909
|
Verified
8.5
261
9.1
927
|
Verified
8.5
260
8.8
1015
|
Verified
7.7
249
9.1
714
|
Verified
7.7
254
8.8
575
|
Verified
ServiceNow Apps
Not enough data
9.4
43
Not enough data
9.4
42
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
7.9
58
9.3
256
|
Verified
7.9
57
9.1
237
|
Verified
7.5
57
8.8
206
|
Verified
7.8
56
8.8
216
|
Verified
7.6
56
8.8
212
|
Verified
Administration
8.2
58
9.0
236
|
Verified
8.3
56
9.2
253
|
Verified
8.4
56
9.2
256
|
Verified
7.7
55
8.7
206
|
Verified
7.7
55
9.0
213
|
Verified
Conversational Platform
8.5
103
Not enough data
8.7
103
Not enough data
8.1
100
Not enough data
8.3
106
Not enough data
Support Automation
8.2
102
Not enough data
8.1
100
Not enough data
8.1
102
Not enough data
8.0
100
Not enough data
Generative AI
7.4
96
Not enough data
7.5
95
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.3
186
Not enough data
7.9
195
Not enough data
8.8
217
Not enough data
8.9
220
Not enough data
9.0
220
Not enough data
8.9
210
Not enough data
8.8
211
Generative AI
Not enough data
7.7
96
Workforce Management
Not enough data
9.0
217
Not enough data
8.9
209
Call Center Infrastructure (CCI)
Not enough data
8.3
20
Not enough data
8.3
20
Not enough data
8.8
20
Not enough data
8.8
20
Administrative
Not enough data
9.2
222
Not enough data
8.9
224
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
8.3
146
8.2
67
8.0
142
8.1
68
8.3
141
8.2
68
Automation
8.3
149
8.0
67
8.2
146
8.2
67
8.1
146
8.2
67
Artificial Intelligence
7.6
140
8.0
68
7.7
138
8.3
67
7.4
138
8.0
65
Generative AI
7.8
109
Not enough data
7.8
109
Not enough data
7.8
109
Not enough data
Communication
8.5
312
|
Verified
Not enough data
8.6
331
|
Verified
Not enough data
8.4
277
|
Verified
Not enough data
8.5
279
|
Verified
Not enough data
7.8
161
Not enough data
Internal Use
8.3
819
|
Verified
Not enough data
8.3
297
|
Verified
Not enough data
8.5
289
|
Verified
Not enough data
8.4
320
|
Verified
Not enough data
8.5
290
|
Verified
Not enough data
8.7
324
|
Verified
Not enough data
Generative AI
7.3
127
Not enough data
Self-Service Experience
8.6
595
Not enough data
8.3
579
Not enough data
8.3
528
Not enough data
8.0
214
Not enough data
8.4
224
Not enough data
Self-Service Platform
8.4
223
Not enough data
8.6
231
Not enough data
7.6
202
Not enough data
8.5
216
Not enough data
Agentic AI - Customer Self-Service
8.6
7
Not enough data
8.6
7
Not enough data
9.0
8
Not enough data
8.6
7
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
8.8
7
Not enough data
Generative AI
7.9(won by default)
55
Not enough data
8.1(won by default)
55
Not enough data
Process
8.6(won by default)
245
Not enough data
8.6(won by default)
265
Not enough data
8.3(won by default)
226
Not enough data
Channels
8.8(won by default)
274
Not enough data
8.4(won by default)
249
Not enough data
8.6(won by default)
232
Not enough data
8.6(won by default)
233
Not enough data
8.6(won by default)
215
Not enough data
Insight
8.6(won by default)
231
Not enough data
8.8(won by default)
266
Not enough data
8.5(won by default)
205
Not enough data
8.7(won by default)
253
Not enough data
Generative AI
Not enough data
8.6
16
Generative AI
8.0
80
Not enough data
7.9
81
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.7
30
Not enough data
8.3
30
Not enough data
8.6
30
Not enough data
8.7
30
Not enough data
Process Management
8.3
30
Not enough data
8.4
29
Not enough data
8.8
30
Not enough data
8.6
29
Not enough data
System Management
9.1
30
Not enough data
8.7
29
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.6
32
Not enough data
7.9
33
Not enough data
7.9
33
Not enough data
8.3
34
Not enough data
8.3
32
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.2
32
Not enough data
8.2
32
Not enough data
8.0
32
Not enough data
8.5
38
Automation
Not enough data
7.9
36
Not enough data
8.2
33
Not enough data
7.9
32
Autonomy
Not enough data
7.8
32
Not enough data
8.2
32
Not enough data
7.8
33
Not enough data
7.9
32
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agentforce Service (formerly Salesforce Service Cloud) and Talkdesk are categorized as Digital Customer Service Platforms, Contact Center Quality Assurance, Conversational Support, Contact Center Knowledge Base, Contact Center Workforce, Contact Center, Customer Self-Service, and Customer Service Automation
Unique Categories
Agentforce Service (formerly Salesforce Service Cloud) is categorized as Complaint Management, Customer Communications Management, Social Customer Service, Live Chat, Help Desk, and Enterprise Feedback Management
Reviews
Reviewers' Company Size
Agentforce Service (formerly Salesforce Service Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.3%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.3%
Non-Profit Organization Management
3.8%
Other
63.7%
Consumer Services
10.0%
Computer Software
8.3%
Information Technology and Services
6.4%
Telecommunications
5.8%
Education Management
5.4%
Other
64.2%
Alternatives
Discussions
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
4 Comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 Comments
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
3 Comments
AK
In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking...Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
GM
Talkdesk is revolutionizing customer service operations with its innovative call center solutions in several ways:
AI-Powered Tools: Enhances interactions...Read more
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
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