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Compare ADP Workforce Now and Zendesk for Employee Service 
Featured Products
At a Glance
Market Segments
Mid-Market (64.1% of reviews)
Mid-Market (48.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
ADP Workforce Now
Star Rating
(3,877)4.2 out of 5
Market Segments
Mid-Market (64.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ADP Workforce NowZendesk for Employee Service
Star Rating
(53)4.3 out of 5
Market Segments
Mid-Market (48.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Zendesk for Employee ServiceADP Workforce Now vs Zendesk for Employee Service
When assessing the two solutions, reviewers found Zendesk for Employee Service easier to use, set up, and administer. Reviewers also preferred doing business with Zendesk for Employee Service overall.
- Reviewers felt that Zendesk for Employee Service meets the needs of their business better than ADP Workforce Now.
- When comparing quality of ongoing product support, reviewers felt that Zendesk for Employee Service is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Zendesk for Employee Service over ADP Workforce Now.
Pricing
Entry-Level Pricing
ADP Workforce Now
No pricing availableZendesk for Employee Service
No pricing availableFree Trial
ADP Workforce Now
No trial information availableZendesk for Employee Service
No trial information availableRatings
Meets Requirements
8.6
3,150
8.7
41
Ease of Use
8.3
3,368
8.7
41
Ease of Setup
7.7
1,813
8.2
27
Ease of Admin
8.1
1,631
8.3
26
Quality of Support
7.9
2,857
8.7
38
Has the product been a good partner in doing business?
8.0
1,614
8.6
26
Product Direction (% positive)
7.6
3,118
8.1
37
Features by Category
Core HR
8.1
705
Not enough data
8.5
802
Not enough data
Feature Not Available
Not enough data
8.2
605
Not enough data
8.3
678
Not enough data
8.4
743
Not enough data
Generative AI
6.2
60
Not enough data
Platform
7.6
959
Not enough data
7.6
666
Not enough data
7.6
573
Not enough data
8.2
1024
Not enough data
8.1
979
Not enough data
7.8
823
Not enough data
8.1
1026
Not enough data
8.3
993
Not enough data
Employee Self Service
8.7
2213
|
Verified
Not enough data
8.3
1716
|
Verified
Not enough data
8.1
1744
|
Verified
Not enough data
Administration
8.8
1977
|
Verified
Not enough data
8.3
1845
|
Verified
Not enough data
9.2
2153
|
Verified
Not enough data
8.4
1014
|
Verified
Not enough data
8.8
1902
|
Verified
Not enough data
8.7
1579
|
Verified
Not enough data
8.6
1604
|
Verified
Not enough data
9.0
1852
|
Verified
Not enough data
9.0
1883
|
Verified
Not enough data
Taxes
8.9
1876
|
Verified
Not enough data
8.8
1706
|
Verified
Not enough data
Feature Not Available
Not enough data
Integration
8.1
1110
|
Verified
Not enough data
8.5
1371
|
Verified
Not enough data
8.2
1141
|
Verified
Not enough data
8.2
1149
|
Verified
Not enough data
Platform
8.3
1925
|
Verified
Not enough data
8.4
1967
|
Verified
Not enough data
8.4
2014
|
Verified
Not enough data
8.6
1779
|
Verified
Not enough data
Benefits Administration Platform Features
8.5
997
Not enough data
8.4
919
Not enough data
7.8
693
Not enough data
8.2
800
Not enough data
8.2
798
Not enough data
8.6
1016
Not enough data
8.4
825
Not enough data
8.0
746
Not enough data
Benefits Administration Platform Features
8.5
997
Not enough data
8.4
919
Not enough data
7.8
693
Not enough data
8.2
800
Not enough data
8.2
798
Not enough data
8.6
1016
Not enough data
8.4
825
Not enough data
8.4
936
Not enough data
8.0
746
Not enough data
7.9
615
Not enough data
7.3
108
Not enough data
7.5
130
Not enough data
Generative AI
6.0
63
Not enough data
6.0
63
Not enough data
5.9
63
Not enough data
Platform
7.6
959
Not enough data
7.6
666
Not enough data
7.6
573
Not enough data
8.2
1024
Not enough data
8.1
979
Not enough data
7.8
823
Not enough data
8.1
1026
Not enough data
8.3
993
Not enough data
Administration
Not enough data
8.1
13
Not enough data
8.0
11
Not enough data
7.5
14
Service Desk
Not enough data
9.2
15
Not enough data
9.0
15
Not enough data
8.0
14
Management
Not enough data
7.5
8
Not enough data
8.5
8
Not enough data
8.3
8
Not enough data
7.2
6
Not enough data
7.2
6
Functionality
Not enough data
9.4
8
Not enough data
7.4
7
Not enough data
8.3
7
Not enough data
8.8
7
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
HR Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Basics
8.3
69
Not enough data
8.6
83
Not enough data
8.3
83
Not enough data
Content
8.3
77
Not enough data
8.4
71
Not enough data
8.5
75
Not enough data
Logistics
8.1
70
Not enough data
8.4
80
Not enough data
Recruiting and Onboarding
8.0
294
Not enough data
Platform
7.6
959
Not enough data
7.6
666
Not enough data
7.6
573
Not enough data
8.2
1024
Not enough data
8.1
979
Not enough data
7.8
823
Not enough data
8.1
1026
Not enough data
8.3
993
Not enough data
Basics
8.3
69
Not enough data
8.5
53
Not enough data
8.5
64
Not enough data
Additional Functionality
8.5
70
Not enough data
8.7
61
Not enough data
8.5
65
Not enough data
Content
8.4
65
Not enough data
8.4
59
Not enough data
Recruiting and Onboarding
7.7
267
Not enough data
7.6
319
Not enough data
8.0
295
Not enough data
Platform
7.6
959
Not enough data
7.6
666
Not enough data
7.6
573
Not enough data
8.2
1024
Not enough data
8.1
979
Not enough data
7.8
823
Not enough data
8.1
1026
Not enough data
8.3
993
Not enough data
Platform Basics
8.1
48
Not enough data
8.4
59
Not enough data
Platform Content
8.4
58
Not enough data
8.3
61
Not enough data
8.3
59
Not enough data
7.7
49
Not enough data
8.1
54
Not enough data
Platform Performance
8.1
62
Not enough data
8.2
56
Not enough data
Platform
7.6
959
Not enough data
7.6
666
Not enough data
7.6
573
Not enough data
8.2
1024
Not enough data
8.1
979
Not enough data
7.8
823
Not enough data
8.1
1026
Not enough data
8.3
993
Not enough data
Operations
8.9
63
Not enough data
8.8
57
Not enough data
8.5
63
Not enough data
8.6
64
Not enough data
8.7
60
Not enough data
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
8.8
8
Not enough data
9.2
8
Not enough data
8.5
8
Platform Content
Not enough data
8.1
8
Not enough data
8.9
6
Not enough data
Feature Not Available
Platform Additional Functionality
Not enough data
8.1
8
Not enough data
Feature Not Available
Not enough data
6.7
7
Not enough data
8.5
8
Not enough data
Feature Not Available
Performance reviews
8.2
107
|
Verified
Not enough data
8.0
125
|
Verified
Not enough data
8.3
136
|
Verified
Not enough data
Goals
8.1
121
|
Verified
Not enough data
7.9
108
|
Verified
Not enough data
Feedback
7.9
127
|
Verified
Not enough data
7.9
116
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Data
8.4
144
|
Verified
Not enough data
8.3
132
|
Verified
Not enough data
Agentic AI - Performance Management
8.0
17
Not enough data
7.5
18
Not enough data
Reports
7.2
69
Not enough data
8.0
87
Not enough data
7.7
78
Not enough data
8.2
83
Not enough data
Cleaning
8.0
79
Not enough data
7.9
74
Not enough data
8.0
75
Not enough data
Generative AI
6.2
40
Not enough data
6.5
40
Not enough data
6.3
40
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Onboarding
6.7
20
Not enough data
6.8
19
Not enough data
7.1
19
Not enough data
6.8
19
Not enough data
7.0
19
Not enough data
Platform Content
8.0
207
Not enough data
8.0
208
Not enough data
8.2
204
Not enough data
7.7
156
Not enough data
7.8
155
Not enough data
7.6
164
Not enough data
Platform Additional Functionality
8.5
232
Not enough data
7.6
157
Not enough data
7.7
158
Not enough data
8.2
193
Not enough data
8.2
202
Not enough data
Platform Data
7.8
156
Not enough data
8.0
181
Not enough data
8.1
191
Not enough data
Platform
7.6
959
Not enough data
7.6
666
Not enough data
7.6
573
Not enough data
8.2
1024
Not enough data
8.1
979
Not enough data
7.8
823
Not enough data
8.1
1026
Not enough data
8.3
993
Not enough data
Recruiting and Onboarding
7.6
319
Not enough data
8.1
423
Not enough data
Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access & Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
7.6
959
Not enough data
7.6
666
Not enough data
7.6
573
Not enough data
8.2
1024
Not enough data
8.1
979
Not enough data
7.8
823
Not enough data
8.1
1026
Not enough data
8.3
993
Not enough data
Workforce Management Platform Features
7.8
136
Not enough data
7.7
144
Not enough data
8.6
206
Not enough data
8.6
190
Not enough data
7.9
143
Not enough data
7.8
129
Not enough data
8.3
165
Not enough data
8.4
194
Not enough data
7.7
134
Not enough data
7.6
147
Not enough data
Categories
Categories
Shared Categories
ADP Workforce Now and Zendesk for Employee Service share no categories
Unique Categories
ADP Workforce Now is categorized as Benefits Administration, Core HR, Workforce Management, Payroll, Performance Management, HCM Software, Onboarding, Candidate Relationship Management, Interview Scheduling, Job Description Management, HR Analytics, and Healthcare HR
Zendesk for Employee Service is categorized as AI IT Agents, Google Workspace Communication Tools, IT Asset Management, IT Service Management (ITSM) Tools, Service Desk, Employee Scheduling, and HR Service Delivery
Reviews
Reviewers' Company Size
ADP Workforce Now
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Employee Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Hospital & Health Care
6.7%
Non-Profit Organization Management
4.9%
Information Technology and Services
4.4%
Computer Software
3.6%
Retail
3.3%
Other
77.0%
Information Technology and Services
24.0%
Retail
8.0%
Financial Services
8.0%
Health, Wellness and Fitness
6.0%
Consumer Electronics
6.0%
Other
48.0%
Discussions
How does Workforce Now compare to other payroll services?
5 Comments
BN
I agree with Karen. I don't know what you have now but we have been happy with the HR Module, Benefits Administration, Tax filing, Report Writing, Tech...Read more
Vacation approval customization
2 Comments
KG
Vacation approval is very easy to do you can use your account to self-manage your days off in the days that you need to request off it sends a request right...Read more
Can we integrate with Salesforce?
1 Comment
LB
A previous company that I worked at was doing some integration of Salesforce with Workforce Now. I believe they were importing hours and expenses from...Read more
Zendesk for Employee Service has no discussions with answers
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