# ADP Workforce Now vs Zendesk for Employee Service Comparison

| | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 4,249 | 106 | 
| **Largest Market Segment** | Mid-Market (64.5% of reviews) | Mid-Market (55.0% of reviews) | 
| **Entry Level Price** | No pricing available | $29.00 1 agent Per Month | 

---
## Top Pros & Cons

### ADP Workforce Now

Pros:
- Ease of Use (309 reviews)
- Helpful (218 reviews)

Cons:
- Poor Customer Support (111 reviews)
- Not User-Friendly (98 reviews)

### Zendesk for Employee Service

Pros:
- Useful (10 reviews)
- Time-Saving (9 reviews)

Cons:
- AI Limitations (3 reviews)
- Limited Options (2 reviews)

---
## Ratings Comparison
| Rating | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
  | **Meets Requirements** | 8.6 (3286 reviews) | 9.1 (72 reviews) | 
  | **Ease of Use** | 8.3 (3615 reviews) | 8.9 (93 reviews) | 
  | **Ease of Setup** | 7.7 (2046 reviews) | 8.9 (64 reviews) | 
  | **Ease of Admin** | 8.1 (1653 reviews) | 8.2 (31 reviews) | 
  | **Quality of Support** | 7.9 (2984 reviews) | 8.9 (83 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.0 (1635 reviews) | 8.3 (31 reviews) | 
  | **Product Direction (% positive)** | 7.6 (3232 reviews) | 8.9 (65 reviews) | 

---
## Pricing

### ADP Workforce Now

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Zendesk for Employee Service

#### Entry-Level Pricing

Plan: Suite Team

Price: $29.00 1 agent Per Month

Description: For teams getting started with a service desk and ticketing system, ready out of the box

Key Features:
- AI Agents
- Knowledge Base
- Action Builder

[Browse all 4 editions](https://www.g2.com/products/zendesk-for-employee-service/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Core HR

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | 7.9/10 | 1526 |
| **Zendesk for Employee Service** | N/A | N/A |

#### Core HR

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Organization Management** | 8.2 (714 reviews) | Not enough data | 
| **Time, Attendance, and PTO** | 8.6 (834 reviews) | Not enough data | 
| **Expense Management** | Feature Not Available | Not enough data | 
| **Salary Structures** | 8.2 (610 reviews) | Not enough data | 
| **Compliance** | 8.3 (689 reviews) | Not enough data | 
| **Benefits Administration** | 8.5 (768 reviews) | Not enough data | 

#### Generative AI

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **AI Text Summarization** | 6.3 (60 reviews) | Not enough data | 

#### Platform

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Customization ** | 7.7 (985 reviews) | Not enough data | 
| **Integration APIs** | 7.6 (684 reviews) | Not enough data | 
| **Internationalization** | 7.6 (575 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.2 (1052 reviews) | Not enough data | 
| **Dashboards** | 8.3 (1005 reviews) | Not enough data | 

### Payroll

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | 8.6/10 | 2597 |
| **Zendesk for Employee Service** | N/A | N/A |

#### Employee Self Service

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Web Portal** | 8.7 (2264 reviews) ✓ Verified | Not enough data | 
| **Benefits Manager** | 8.4 (1746 reviews) ✓ Verified | Not enough data | 
| **Mobile** | 8.2 (1774 reviews) ✓ Verified | Not enough data | 

#### Administration

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Payroll Entry** | 8.8 (2032 reviews) ✓ Verified | Not enough data | 
| **Time Off Accrual** | 8.4 (1881 reviews) ✓ Verified | Not enough data | 
| **Direct Deposit** | 9.2 (2184 reviews) ✓ Verified | Not enough data | 
| **Expense Reimbursement** | 8.4 (1017 reviews) ✓ Verified | Not enough data | 
| **Pre-tax Deductions** | 8.8 (1915 reviews) ✓ Verified | Not enough data | 
| **Wage Garnishment** | 8.7 (1590 reviews) ✓ Verified | Not enough data | 
| **Approvals** | 8.6 (1616 reviews) ✓ Verified | Not enough data | 
| **Check/W-2 Printing** | 9.0 (1863 reviews) ✓ Verified | Not enough data | 
| **Check/W-2 Delivery** | 9.0 (1891 reviews) ✓ Verified | Not enough data | 

#### Taxes

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Tax Calculation** | 8.9 (1910 reviews) ✓ Verified | Not enough data | 
| **Tax Filing** | 8.8 (1724 reviews) ✓ Verified | Not enough data | 
| **Automatic Tax Payment** | Feature Not Available | Not enough data | 

#### Integration

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **API / Integration** | 8.1 (1124 reviews) ✓ Verified | Not enough data | 
| **Time Tracking Integration** | 8.5 (1378 reviews) ✓ Verified | Not enough data | 
| **Accounting Integration** | 8.2 (1146 reviews) ✓ Verified | Not enough data | 
| **Core HR Integration** | 8.3 (1154 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Reporting and Dashboards** | 8.3 (1963 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.4 (1979 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | 8.4 (2049 reviews) ✓ Verified | Not enough data | 
| **Scalability** | 8.6 (1788 reviews) ✓ Verified | Not enough data | 

### Benefits Administration

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | 7.9/10 | 1664 |
| **Zendesk for Employee Service** | N/A | N/A |

#### Benefits Administration Platform Features

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Benefits Record Management** | 8.5 (1002 reviews) | Not enough data | 
| **Enrollment Planning** | 8.4 (922 reviews) | Not enough data | 
| **Third-Party Carrier Integration** | 7.8 (695 reviews) | Not enough data | 
| **Document Management** | 8.2 (805 reviews) | Not enough data | 
| **Total Compensation Statements** | 8.2 (799 reviews) | Not enough data | 
| **Self-Service Portal** | 8.6 (1020 reviews) | Not enough data | 
| **Regulatory Compliance** | 8.4 (826 reviews) | Not enough data | 
| **Mobile Benefits Access** | 8.0 (747 reviews) | Not enough data | 

#### Benefits Administration Platform Features

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Benefits Record Management** | 8.5 (1002 reviews) | Not enough data | 
| **Enrollment Planning** | 8.4 (922 reviews) | Not enough data | 
| **Third-Party Carrier Integration** | 7.8 (695 reviews) | Not enough data | 
| **Document Management** | 8.2 (805 reviews) | Not enough data | 
| **Total Compensation Statements** | 8.2 (799 reviews) | Not enough data | 
| **Self-Service Portal** | 8.6 (1020 reviews) | Not enough data | 
| **Regulatory Compliance** | 8.4 (826 reviews) | Not enough data | 
| **Benefits Dashboards** | 8.4 (933 reviews) | Not enough data | 
| **Mobile Benefits Access** | 8.0 (747 reviews) | Not enough data | 
| **Integrations / APIs** | 7.9 (617 reviews) | Not enough data | 
| **Internationalization** | 7.3 (109 reviews) | Not enough data | 
| **Mobility** | 7.5 (129 reviews) | Not enough data | 

#### Generative AI

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **AI Text Generation** | 6.1 (64 reviews) | Not enough data | 
| **AI Text Summarization** | 6.0 (64 reviews) | Not enough data | 
| **AI Image-to-Text** | 6.0 (64 reviews) | Not enough data | 

#### Platform

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Customization ** | 7.7 (985 reviews) | Not enough data | 
| **Integration APIs** | 7.6 (684 reviews) | Not enough data | 
| **Internationalization** | 7.6 (575 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.2 (1052 reviews) | Not enough data | 
| **Dashboards** | 8.3 (1005 reviews) | Not enough data | 

### AI Chatbots

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | N/A | N/A |
| **Zendesk for Employee Service** | 9.8/10 | 13 |

#### Core Conversational Capabilities - AI Chatbots

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Controlled LLM Response Generation** | Not enough data | Not enough data | 
| **Context Maintenance Within Sessions** | Not enough data | Not enough data | 
| **Natural Language Understanding & Intent Inference** | Not enough data | Not enough data | 

#### Data

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Reliability** | Not enough data | 9.9 (12 reviews) | 
| **Data Security** | Not enough data | 10.0 (12 reviews) | 

#### Interaction

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Complex Query Handling** | Not enough data | 9.5 (13 reviews) | 
| **Natural Conversation** | Not enough data | 9.9 (13 reviews) | 
| **Understanding** | Not enough data | 9.6 (12 reviews) | 
| **Context Management** | Not enough data | 9.4 (12 reviews) | 
| **Customizability** | Not enough data | 10.0 (13 reviews) | 

#### Task & Flow Management - AI Chatbots

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Scripted Dialogue & Decision Tree Support** | Not enough data | Not enough data | 
| **Fallback Responses for Unknown Queries** | Not enough data | Not enough data | 

#### Learning

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **User Interaction Learning** | Not enough data | 10.0 (13 reviews) | 
| **Error Learning** | Not enough data | 10.0 (12 reviews) | 

#### Deployment & Embedding - AI Chatbots

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **API Access for Business System Integration** | Not enough data | Not enough data | 
| **Web Widget & SDK Embedding** | Not enough data | Not enough data | 

#### Content Generation

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Creativity** | Not enough data | 9.9 (12 reviews) | 
| **Content Accuracy** | Not enough data | 9.3 (12 reviews) | 

#### Admin & Configuration - AI Chatbots

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **No-Code Conversation Design** | Not enough data | Not enough data | 

#### System

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **API Flexibility** | Not enough data | 9.9 (13 reviews) | 
| **Update Frequency and Utility** | Not enough data | 9.6 (13 reviews) | 
| **Cross-Platform Compatibility	** | Not enough data | 9.7 (12 reviews) | 
| **Software Integration** | Not enough data | 10.0 (13 reviews) | 

#### Agentic AI - AI Chatbots

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Monitoring & Improvement - AI Chatbots

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Feedback-Driven Response Optimization** | Not enough data | Not enough data | 

#### Reliability & Safety - AI Chatbots

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Guardrails & Content Controls** | Not enough data | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | N/A | N/A |
| **Zendesk for Employee Service** | 8.3/10 | 39 |

#### Administration

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Change Management** | Not enough data | 8.1 (13 reviews) | 
| **Asset Management** | Not enough data | 7.8 (12 reviews) | 
| **Reports & Analytics** | Not enough data | 7.4 (21 reviews) | 

#### Service Desk

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Help Desk** | Not enough data | 9.6 (28 reviews) | 
| **Incident Reports** | Not enough data | 9.1 (16 reviews) | 
| **Process Workflow** | Not enough data | 8.1 (20 reviews) | 

#### Management

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Reporting** | Not enough data | 6.9 (13 reviews) | 
| **Administration Console** | Not enough data | 9.0 (12 reviews) | 
| **Access Management** | Not enough data | 8.5 (9 reviews) | 
| **Asset Management** | Not enough data | 6.9 (7 reviews) | 
| **Policy Dictation** | Not enough data | 7.6 (7 reviews) | 

#### Functionality

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Ticketing System** | Not enough data | 9.8 (21 reviews) | 
| **Performance Logging** | Not enough data | 7.4 (7 reviews) | 
| **Alerting** | Not enough data | 8.3 (7 reviews) | 
| **Automation** | Not enough data | 9.3 (18 reviews) | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### HR Service Delivery

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | N/A | N/A |
| **Zendesk for Employee Service** | N/A | N/A |

#### Customization

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Customization** | Not enough data | Not enough data | 
| **HR Integrations** | Not enough data | Not enough data | 

#### HR Content

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Knowledge Management** | Not enough data | Not enough data | 
| **Content Delivery** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 

#### Logistics

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Security** | Not enough data | Not enough data | 
| **Employee Portal** | Not enough data | Not enough data | 
| **AI ** | Not enough data | Not enough data | 

#### Management

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Ticketing Platform** | Not enough data | Not enough data | 
| **Single Sign-On** | Not enough data | Not enough data | 
| **Business Process Management** | Not enough data | Not enough data | 
| **Self-Service** | Not enough data | Not enough data | 
| **Dashboard & Reporting** | Not enough data | Not enough data | 

#### Generative AI

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Job Description Management

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | 8.3/10 | 1358 |
| **Zendesk for Employee Service** | N/A | N/A |

#### Basics

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Interoperability** | 8.2 (72 reviews) | Not enough data | 
| **Performance** | 8.6 (86 reviews) | Not enough data | 
| **Reporting** | 8.4 (88 reviews) | Not enough data | 

#### Content

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Automation** | 8.4 (79 reviews) | Not enough data | 
| **Content Creation** | 8.4 (71 reviews) | Not enough data | 
| **Distribution Features** | 8.5 (75 reviews) | Not enough data | 

#### Logistics

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Integrations & APIs** | 8.1 (71 reviews) | Not enough data | 
| **User, Role and Access Management** | 8.5 (82 reviews) | Not enough data | 

#### Recruiting and Onboarding

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Job Posting** | 8.0 (294 reviews) | Not enough data | 

#### Platform

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Customization ** | 7.7 (985 reviews) | Not enough data | 
| **Integration APIs** | 7.6 (684 reviews) | Not enough data | 
| **Internationalization** | 7.6 (575 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.2 (1052 reviews) | Not enough data | 
| **Dashboards** | 8.3 (1005 reviews) | Not enough data | 

### Candidate Relationship Management

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | 8.2/10 | 1364 |
| **Zendesk for Employee Service** | N/A | N/A |

#### Basics

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Reporting** | 8.4 (71 reviews) | Not enough data | 
| **Interoperability** | 8.5 (53 reviews) | Not enough data | 
| **Performance** | 8.5 (63 reviews) | Not enough data | 

#### Additional Functionality

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Dashboard** | 8.5 (68 reviews) | Not enough data | 
| **Cloud** | 8.7 (59 reviews) | Not enough data | 
| **Mobility** | 8.5 (63 reviews) | Not enough data | 

#### Content

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Automation** | 8.4 (63 reviews) | Not enough data | 
| **File Sharing** | 8.5 (57 reviews) | Not enough data | 

#### Recruiting and Onboarding

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Sourcing and Candidate Identification** | 7.6 (263 reviews) | Not enough data | 
| **Interview Scheduling** | 7.5 (316 reviews) | Not enough data | 
| **Applicant Tracking** | 8.0 (291 reviews) | Not enough data | 

#### Platform

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Customization ** | 7.7 (985 reviews) | Not enough data | 
| **Integration APIs** | 7.6 (684 reviews) | Not enough data | 
| **Internationalization** | 7.6 (575 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.2 (1052 reviews) | Not enough data | 
| **Dashboards** | 8.3 (1005 reviews) | Not enough data | 

### Interview Scheduling

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | 8.1/10 | 1215 |
| **Zendesk for Employee Service** | N/A | N/A |

#### Platform Basics

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Interoperability** | 8.1 (48 reviews) | Not enough data | 
| **Performance** | 8.4 (59 reviews) | Not enough data | 

#### Platform Content

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Automation** | 8.4 (58 reviews) | Not enough data | 
| **Reminders** | 8.3 (61 reviews) | Not enough data | 
| **Email Template** | 8.3 (60 reviews) | Not enough data | 
| **Booking** | 7.7 (49 reviews) | Not enough data | 
| **Rescheduling** | 8.1 (54 reviews) | Not enough data | 

#### Platform Performance

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Reporting** | 8.1 (63 reviews) | Not enough data | 
| **Monitoring** | 8.2 (56 reviews) | Not enough data | 

#### Platform

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Customization ** | 7.7 (985 reviews) | Not enough data | 
| **Integration APIs** | 7.6 (684 reviews) | Not enough data | 
| **Internationalization** | 7.6 (575 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.2 (1052 reviews) | Not enough data | 
| **Dashboards** | 8.3 (1005 reviews) | Not enough data | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | N/A | N/A |
| **Zendesk for Employee Service** | 9.5/10 | 18 |

#### Knowledge Pages

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Templates** | Not enough data | 8.2 (15 reviews) | 
| **In-Content Feedback** | Not enough data | 8.9 (16 reviews) | 
| **Versioning and Version History** | Not enough data | 8.5 (16 reviews) | 
| **Decision Trees** | Not enough data | 9.0 (16 reviews) | 
| **Duplicate Detection** | Not enough data | 9.6 (15 reviews) | 
| **Content Editor** | Not enough data | 9.0 (15 reviews) | 

#### Knowledge Dissemination

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Page Analytics** | Not enough data | 9.7 (16 reviews) | 
| **Permissions** | Not enough data | 10.0 (16 reviews) | 
| **Knowledge Sharing** | Not enough data | 10.0 (15 reviews) | 
| **Notifications** | Not enough data | 9.3 (15 reviews) | 
| **Advanced Search** | Not enough data | 9.8 (15 reviews) | 
| **Browser Extension** | Not enough data | 9.9 (15 reviews) | 
| **Organization** | Not enough data | 9.9 (15 reviews) | 
| **Other Integrations** | Not enough data | 10.0 (16 reviews) | 
| **Knowledge Integrations** | Not enough data | 10.0 (15 reviews) | 

#### Agentic AI - Knowledge Base

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Healthcare HR

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | 8.6/10 | 76 |
| **Zendesk for Employee Service** | N/A | N/A |

#### Operations

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Personnel Management** | 8.9 (62 reviews) | Not enough data | 
| **Talent Management** | 8.8 (56 reviews) | Not enough data | 
| **Regulation and Compliance** | 8.4 (62 reviews) | Not enough data | 
| **Metrics and Reporting** | 8.5 (63 reviews) | Not enough data | 
| **Third-Party Integrations** | 8.6 (59 reviews) | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | N/A | N/A |
| **Zendesk for Employee Service** | N/A | N/A |

#### Asset Inventory

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | Not enough data | 
| **Software Asset Inventory** | Not enough data | Not enough data | 
| **Cloud Asset Inventory** | Not enough data | Not enough data | 
| **Mobile Asset Inventory** | Not enough data | Not enough data | 
| **Asset Discovery** | Not enough data | Not enough data | 

#### Generative AI

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Management

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Central Dashboard** | Not enough data | Not enough data | 
| **Asset Policy Management** | Not enough data | Not enough data | 
| **Risk Management** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Enterprise Search Software

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | N/A | N/A |
| **Zendesk for Employee Service** | 9.6/10 | 26 |

#### Compatibility

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Federated Search** | Not enough data | 9.4 (26 reviews) | 
| **File Types** | Not enough data | 9.5 (25 reviews) | 
| **Global Language Support** | Not enough data | 9.2 (26 reviews) | 

#### Agentic AI - Enterprise Search Software

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Search Queries

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Typo Tolerance** | Not enough data | 9.6 (25 reviews) | 
| **Faceted Search** | Not enough data | 9.7 (26 reviews) | 
| **Synonyms** | Not enough data | 9.1 (25 reviews) | 
| **Highlighting** | Not enough data | 9.6 (25 reviews) | 
| **Natural Language** | Not enough data | 9.7 (26 reviews) | 

#### AI powered search - Enterprise Search Software

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Generative RAG (Retrieval augmented generation)** | Not enough data | Not enough data | 
| **Relevance Tuning** | Not enough data | Not enough data | 
| **NLP & Semantic search** | Not enough data | Not enough data | 

#### Functionality

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Personalization** | Not enough data | 9.9 (25 reviews) | 
| **Search Analytics** | Not enough data | 9.8 (25 reviews) | 
| **Integrations** | Not enough data | 9.7 (25 reviews) | 

#### Compatibility - Enterprise Search Software

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **File Types** | Not enough data | Not enough data | 
| **Federated Search** | Not enough data | Not enough data | 
| **Global Language Support** | Not enough data | Not enough data | 

#### Functionality - Enterprise Search Software

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Search Analytics** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Search Queries - Enterprise Search Software

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Highlighting** | Not enough data | Not enough data | 
| **Faceted Search** | Not enough data | Not enough data | 
| **Typo Tolerance** | Not enough data | Not enough data | 
| **Synonyms** | Not enough data | Not enough data | 

### Performance Management

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | 8.1/10 | 190 |
| **Zendesk for Employee Service** | N/A | N/A |

#### Performance reviews

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **360 Reviews** | 8.2 (113 reviews) ✓ Verified | Not enough data | 
| **Customizable Forms** | 8.0 (128 reviews) ✓ Verified | Not enough data | 
| **Review Status Tracking** | 8.3 (139 reviews) ✓ Verified | Not enough data | 

#### Goals

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Goal-Setting** | 8.1 (126 reviews) ✓ Verified | Not enough data | 
| **Company Goals And OKRs** | 7.9 (110 reviews) ✓ Verified | Not enough data | 

#### Feedback

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Continuous Feedback** | 8.0 (130 reviews) ✓ Verified | Not enough data | 
| **Requesting Feedback** | 7.9 (118 reviews) | Not enough data | 
| **1-On-1 Meetings** | Feature Not Available | Not enough data | 
| **Public Praise** | Feature Not Available | Not enough data | 

#### Data

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Dashboards And Reports** | 8.4 (167 reviews) ✓ Verified | Not enough data | 
| **Historical Data** | 8.2 (136 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Performance Management

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Multi-step Planning** | 8.2 (19 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.0 (22 reviews) | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | N/A | N/A |
| **Zendesk for Employee Service** | 9.3/10 | 15 |

#### Responses

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Customization** | Not enough data | 9.9 (14 reviews) | 
| **Control** | Not enough data | 9.5 (14 reviews) | 
| **Route To Human** | Not enough data | 9.0 (14 reviews) | 
| **Menu bars** | Not enough data | 9.4 (14 reviews) | 
| **Drip sequences** | Not enough data | 7.9 (15 reviews) | 

#### Platform

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Live chat** | Not enough data | 8.9 (14 reviews) | 
| **Integrations** | Not enough data | 9.9 (15 reviews) | 
| **Branding** | Not enough data | 8.7 (14 reviews) | 
| **Analytics** | Not enough data | 10.0 (14 reviews) | 
| **A/B testing** | Not enough data | 8.2 (14 reviews) | 
| **Role-based access** | Not enough data | 10.0 (15 reviews) | 
| **Collection of information** | Not enough data | 9.9 (15 reviews) | 

#### Generative AI

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (14 reviews) | 
| **AI Text Summarization** | Not enough data | 10.0 (14 reviews) | 

### HR Analytics

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | 7.4/10 | 98 |
| **Zendesk for Employee Service** | N/A | N/A |

#### Reports

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Score Cards** | 7.2 (67 reviews) | Not enough data | 
| **Customizability** | 8.0 (86 reviews) | Not enough data | 
| **Graphs and Charts** | 7.7 (75 reviews) | Not enough data | 
| **Dashboards** | 8.1 (80 reviews) | Not enough data | 

#### Cleaning

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Filtering** | 8.0 (77 reviews) | Not enough data | 
| **Levels of Measurement** | 7.9 (72 reviews) | Not enough data | 
| **Transformation** | 8.0 (73 reviews) | Not enough data | 

#### Generative AI

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **AI Text-to-Image** | 6.2 (40 reviews) | Not enough data | 
| **AI Text Generation** | 6.5 (40 reviews) | Not enough data | 
| **AI Image-to-Text** | 6.3 (40 reviews) | Not enough data | 

### HCM Software

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | N/A | N/A |
| **Zendesk for Employee Service** | N/A | N/A |

#### Generative AI

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Talent Management

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | N/A | N/A |
| **Zendesk for Employee Service** | N/A | N/A |

#### Generative AI

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Recruiting

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | N/A | N/A |
| **Zendesk for Employee Service** | N/A | N/A |

#### Generative AI

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Talent Acquisition Suites

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | N/A | N/A |
| **Zendesk for Employee Service** | N/A | N/A |

#### Generative AI

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### AI IT Agents

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | N/A | N/A |
| **Zendesk for Employee Service** | N/A | N/A |

#### Automation - AI IT Agents

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Document Processing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Autonomy - AI IT Agents

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### IT Ticket Management - AI IT Agents

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Ticket Status Updates** | Not enough data | Not enough data | 
| **SLA Monitoring** | Not enough data | Not enough data | 
| **Ticket Categorization** | Not enough data | Not enough data | 
| **Ticket Assignment** | Not enough data | Not enough data | 
| **Automated Ticket Creation** | Not enough data | Not enough data | 

#### IT Support Automation - AI IT Agents

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Workflow Automation** | Not enough data | Not enough data | 
| **Real-Time Troubleshooting** | Not enough data | Not enough data | 
| **User Self-Service Assistance** | Not enough data | Not enough data | 
| **Proactive Issue Detection** | Not enough data | Not enough data | 

### Onboarding

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | 7.7/10 | 1387 |
| **Zendesk for Employee Service** | N/A | N/A |

#### Agentic AI - Onboarding

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Autonomous Task Execution** | 6.7 (20 reviews) | Not enough data | 
| **Adaptive Learning** | 6.8 (19 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.1 (19 reviews) | Not enough data | 
| **Proactive Assistance** | 6.8 (19 reviews) | Not enough data | 
| **Decision Making** | 7.0 (19 reviews) | Not enough data | 

#### Platform Content

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Forms Library** | 8.0 (207 reviews) | Not enough data | 
| **E-Forms** | 8.0 (210 reviews) | Not enough data | 
| **E-Signature** | 8.2 (205 reviews) | Not enough data | 
| **Background Checks** | 7.7 (156 reviews) | Not enough data | 
| **Offer Letter Approvals** | 7.8 (155 reviews) | Not enough data | 
| **Offer Letter Templates** | 7.6 (164 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Self-Service Portal** | 8.5 (234 reviews) | Not enough data | 
| **Automated Team Introductions** | 7.6 (156 reviews) | Not enough data | 
| **Compliance Training** | 7.8 (157 reviews) | Not enough data | 
| **Automated Onboarding Workflows** | 8.2 (193 reviews) | Not enough data | 
| **Onboarding Notifications** | 8.2 (204 reviews) | Not enough data | 

#### Platform Data

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Time-to-Productivity Reporting** | 7.8 (154 reviews) | Not enough data | 
| **Onboarding Process Reporting** | 8.0 (183 reviews) | Not enough data | 
| **Visualization** | 8.1 (189 reviews) | Not enough data | 

#### Platform

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Customization ** | 7.7 (985 reviews) | Not enough data | 
| **Integration APIs** | 7.6 (684 reviews) | Not enough data | 
| **Internationalization** | 7.6 (575 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.2 (1052 reviews) | Not enough data | 
| **Dashboards** | 8.3 (1005 reviews) | Not enough data | 

#### Recruiting and Onboarding

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Interview Scheduling** | 7.5 (316 reviews) | Not enough data | 
| **Onboarding** | 8.1 (435 reviews) | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | N/A | N/A |
| **Zendesk for Employee Service** | N/A | N/A |

#### Incident Management

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | Not enough data | 
| **Ticket Prioritization** | Not enough data | Not enough data | 
| **Ticket Notifications** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Knowledge Base/Ticket Integration** | Not enough data | Not enough data | 

#### Reporting

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Dashboards** | Not enough data | Not enough data | 
| **Time Tracking** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Access & Usability

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Mobile** | Not enough data | Not enough data | 
| **Self Service** | Not enough data | Not enough data | 
| **Active Directory** | Not enough data | Not enough data | 
| **Multi-Channel Access** | Not enough data | Not enough data | 

#### Agentic AI - Service Desk

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | N/A | N/A |
| **Zendesk for Employee Service** | N/A | N/A |

#### Knowledge Base

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | N/A | N/A |
| **Zendesk for Employee Service** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **ADP Workforce Now** | 8.1/10 | 1270 |
| **Zendesk for Employee Service** | N/A | N/A |

#### Platform

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Customization ** | 7.7 (985 reviews) | Not enough data | 
| **Integration APIs** | 7.6 (684 reviews) | Not enough data | 
| **Internationalization** | 7.6 (575 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.2 (1052 reviews) | Not enough data | 
| **Dashboards** | 8.3 (1005 reviews) | Not enough data | 

#### Workforce Management Platform Features

| Feature | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Labor Forecasting** | 7.9 (137 reviews) | Not enough data | 
| **Shift Scheduling** | 7.8 (149 reviews) | Not enough data | 
| **Time & Attendance Tracking** | 8.6 (232 reviews) | Not enough data | 
| **Absence & Leave Management** | 8.6 (208 reviews) | Not enough data | 
| **Skills Management** | 8.0 (145 reviews) | Not enough data | 
| **Succession Planning** | 7.9 (132 reviews) | Not enough data | 
| **Workforce Analytics** | 8.2 (172 reviews) | Not enough data | 
| **Self-Service Capabilities** | 8.5 (202 reviews) | Not enough data | 
| **Mobile Shift Scheduling** | 7.8 (138 reviews) | Not enough data | 
| **Team Communication** | 7.7 (151 reviews) | Not enough data | 

---
## Categories

**Unique to ADP Workforce Now (12):** [Benefits Administration Software](https://www.g2.com/categories/benefits-administration), [Core HR Software](https://www.g2.com/categories/core-hr), [Workforce Management Software](https://www.g2.com/categories/workforce-management), [Payroll Software](https://www.g2.com/categories/payroll), [Performance Management Software](https://www.g2.com/categories/performance-management), [HCM Software](https://www.g2.com/categories/hcm-software), [Onboarding Software](https://www.g2.com/categories/onboarding-software), [Candidate Relationship Management Software](https://www.g2.com/categories/candidate-relationship-management), [Interview Scheduling Software](https://www.g2.com/categories/interview-scheduling), [Job Description Management Software](https://www.g2.com/categories/job-description-management), [HR Analytics Software](https://www.g2.com/categories/hr-analytics), [Healthcare HR Software](https://www.g2.com/categories/healthcare-hr)

**Unique to Zendesk for Employee Service (9):** [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents), [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots), [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [HR Service Delivery Software](https://www.g2.com/categories/hr-service-delivery), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Chatbots Software](https://www.g2.com/categories/chatbots), [Enterprise Search Software](https://www.g2.com/categories/enterprise-search-software), [Service Desk Software](https://www.g2.com/categories/service-desk)


---
## Reviewer Demographics

### By Company Size

| Segment | ADP Workforce Now | Zendesk for Employee Service | 
|---|---|---|
| **Small-Business** | 15.9% | 27.0% | 
| **Mid-Market** | 64.5% | 55.0% | 
| **Enterprise** | 19.7% | 18.0% | 

### By Industry

#### ADP Workforce Now

- **Hospital & Health Care:** 6.7%
- **Non-Profit Organization Management:** 5.1%
- **Information Technology and Services:** 4.3%
- **Computer Software:** 3.6%
- **Retail:** 3.2%
- **Financial Services:** 3.1%
- **Human Resources:** 2.9%
- **Construction:** 2.6%
- **Education Management:** 2.5%
- **Hospitality:** 2.4%
- **Other:** 63.7%

#### Zendesk for Employee Service

- **Information Technology and Services:** 16.5%
- **Computer Software:** 12.6%
- **Financial Services:** 6.8%
- **Computer & Network Security:** 4.9%
- **Consumer Services:** 4.9%
- **Retail:** 3.9%
- **Manufacturing:** 2.9%
- **Automotive:** 2.9%
- **Consumer Electronics:** 2.9%
- **Health, Wellness and Fitness:** 2.9%
- **Other:** 38.8%

---
## Alternatives

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---
## Top Discussions

### ADP Workforce Now

- Title: [How does Workforce Now compare to other payroll services?](https://www.g2.com/discussions/25502-how-does-workforce-now-compare-to-other-payroll-services) — 6 comments, 3 upvotes
  > **Top comment:** "ADP offers a comprehensive payroll service.  They are up-to-date with the latest legislature and offer many learning tools & reports to keep you compliant.  "
- Title: [How is ADP Workforce Now transforming human resource management and payroll processing in organizations?](https://www.g2.com/discussions/how-is-adp-workforce-now-transforming-human-resource-management-and-payroll-processing-in-organizations) — 3 comments
  > **Top comment:** "Reduces manual calculations, tax filings, and compliance risks."
- Title: [Is ADP Workforce Now an HRIS?](https://www.g2.com/discussions/is-adp-workforce-now-an-hris) — 3 comments
  > **Top comment:** "Yes"
- Title: [Vacation approval customization](https://www.g2.com/discussions/vacation-approval-customization) — 3 comments, 1 upvote
  > **Top comment:** "Vacation approval is very easy to do you can use your account to self-manage your days off in the days that you need to request off it sends a request right..."
- Title: [How is ADP Workforce Now being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-adp-workforce-now-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) — 2 comments
  > **Top comment:** "It is not. In my opinion, the software is too complicated and decreases operation efficiency. "

### Zendesk for Employee Service

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/adp-workforce-now-vs-zendesk-for-employee-service)