SurveySensum
SurveySensum is a leading customer feedback platform perfect for SMEs and larger corporations. It is more than just a platform — it's a comprehensive CX Consulting Service. Their dedicated CX consultants assist with everything from creating surveys to analyzing insights and determining which actions need to be taken based on these insights to achieve your business goals. Proudly serving over 500 businesses worldwide across 40+ countries, including the US and Asia, SurveySensum facilitates access to real-time, omnichannel consumer insights in an easy and affordable manner. Having formed partnerships with various sectors including FMCG, banking, retail, and automotive, SurveySensum boosts customer satisfaction, loyalty, and lifetime value.
Average Rating: 4.6/5.0
Total Reviews: 38
How Do G2 Users Rate SurveySensum?
- Has the product been a good partner in doing business?: 9.2/10 (Category avg: 8.9/10)
- Permissions: 9.2/10 (Category avg: 8.6/10)
- Customizable Questions: 9.5/10 (Category avg: 8.9/10)
- Data Exporting: 9.3/10 (Category avg: 8.7/10)
Who Is the Company Behind SurveySensum?
- Seller: SurveySensum
- Year Founded: 2018
- HQ Location: Jakarta Selatan, DKI Jakarta
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Twitter: @SurveySensum
708 Twitter followers -
LinkedIn® Page: www.linkedin.com
50 employees on LinkedIn®
Who Uses This Product?
- Top Industries: Health, Wellness and Fitness, Information Technology and Services
- Company Size: 50% Small, 32% Medium
What Do G2 Reviewers Say About SurveySensum?
AI-generated summary from verified user reviews
Pros
- Users value the intuitive ease of use of SurveySensum, enabling effortless survey creation and effective feedback analysis.
- Users love the intuitive survey builder of SurveySensum, making survey creation fast and user-friendly without coding skills.
- Users appreciate how SurveySensum simplifies feedback analysis with AI insights and intuitive dashboards, enhancing user experience.
- Users appreciate the helpful AI insights of SurveySensum, enhancing feedback analysis and customer sentiment understanding.
- Users value SurveySensum for its clarity and simplicity, enhancing the survey experience and feedback analysis.
Cons
- Users note integration issues with SurveySensum, highlighting the need for better compatibility with existing tools and systems.
- Users find the exporting data functionality clunky, limiting format options and requiring additional work for reporting.
- Users report limited customization in templates, impacting their ability to tailor reports effectively to their needs.
- Users find the export functionality clunky, limiting data formats and complicating the generation of detailed reports.
- Users report dependency issues with SurveySensum, including slow loading and occasional data sync delays impacting usability.
What Are Recent G2 Reviews of SurveySensum?
"Easy Multi-Channel Feedback Collection with Powerful Analytics and Clear Dashboards"
Rating: 4.0/5.0 stars
— Verified User in Oil & Energy
"AI-Driven Insights, Needs a Simpler Dashboard"
Rating: 4.0/5.0 stars
— Adrian H.

