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SurveySensum

Show rating breakdown
4.6 out of 5 stars
37 reviews
  • 2 profiles
  • 3 categories
Average star rating
4.6
Serving customers since
2018

Profile Name

Star Rating

32
5
0
0
0

SurveySensum Reviews

Review Filters
Profile Name
Star Rating
32
5
0
0
0
Verified User
G
Verified User
01/27/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Intuitive Survey Builder, Needs Better Exports

|SurveySensum
I use SurveySensum primarily for designing, distributing, and analyzing targeted feedback surveys, and I really appreciate its intuitive survey builder that incorporates logic and personalization. The drag-and-drop interface makes it easy to create surveys without needing any coding skills. I also like the skip logic and branching features, which allow me to tailor questions based on previous responses. This helps in asking specific follow-up questions, such as in cases where a customer rates CSAT as “poor.” Another feature I love is the custom branding option, which lets us match surveys to our clients’ logos and color schemes, significantly boosting response rates by 15–20% compared to generic tools.
Evans O.
EO
Evans O.
01/25/2026
Validated Reviewer
Review source: Organic

Clear and Simple with Minor Delays

|SurveySensum
I like that SurveySensum is more clear and transparent. I also enjoy its feedback and find the features for answering the survey clear and simple. Additionally, it was easy to create an account.
CE AVINANDAN S.
CS
CE AVINANDAN S.
Student at ishwar chandra vidyasagr polytechnic
01/21/2026
Validated Reviewer
Review source: Organic

Transformative Tool for Customer Feedback Insights

|SurveySensum
I like how SurveySensum simplifies feedback analysis, especially with the AI insights and clean dashboards. It makes it easy to understand customer sentiment and quickly identify what needs improvement. With SurveySensum, I can centralize customer feedback and turn it into actionable insights. The platform helps by providing stronger analytics and better insights from open-ended responses than our previous tool. I also found the initial setup to be reasonably straightforward for basic surveys and dashboard configuration. The platform's interface is intuitive, which made starting without a steep learning curve possible. Once the initial integration steps were completed, the system ran smoothly, making survey creation and analytics user-friendly.

About

Contact

HQ Location:
Jakarta Selatan, DKI Jakarta

Social

@SurveySensum

What is SurveySensum?

SurveySensum is a customer experience management platform designed to help businesses gather and analyze customer feedback efficiently. Utilizing advanced technologies such as AI and machine learning, it offers tools for creating surveys, collecting insights, and delivering actionable data to improve customer satisfaction and loyalty. The platform specializes in simplifying the process of capturing customer feedback across various touchpoints, enabling organizations to respond to customer needs quickly and effectively.

Details

Year Founded
2018