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SurveySensum

Show rating breakdown
4.6 out of 5 stars
38 reviews
  • 2 profiles
  • 3 categories
Average star rating
4.6
Serving customers since
2018

Profile Name

Star Rating

31
7
0
0
0

SurveySensum Reviews

Review Filters
Profile Name
Star Rating
31
7
0
0
0
Adrian H.
AH
Adrian H.
08/07/2026
Validated Reviewer
Review source: Organic

AI-Driven Insights, Needs a Simpler Dashboard

|SurveySensum
I like SurveySensum's AI-powered analysis because it automatically identifies sentiment and recurring themes in customer feedback, making it faster to uncover actionable insights without manually reviewing every response. I also appreciate its straightforward initial setup with helpful templates and an intuitive interface. Additionally, the strong AI-powered insights, useful customer experience features, and easy-to-use reporting stand out to me. I enjoy using it alongside CRM tools, customer support platforms, and communication tools to centralize feedback and take action more efficiently.
Verified User in Oil & Energy
AO
Verified User in Oil & Energy
03/10/2026
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Easy Multi-Channel Feedback Collection with Powerful Analytics and Clear Dashboards

|SurveySensum
The best thing about SurveySensum is it is easy to collect customer feedback across multiple channels. Also, this platform gives me strong analytics and sentiment analysis from the obtained survey, which is very helpful. This platform overall helps our team to understand the customer experience and pain points. Their dashboard makes it possible to visualise the customer scenario very clearly.
Verified User
G
Verified User
01/27/2026
Validated Reviewer
Review source: G2 invite
Incentivized Review

Intuitive Survey Builder, Needs Better Exports

|SurveySensum
I use SurveySensum primarily for designing, distributing, and analyzing targeted feedback surveys, and I really appreciate its intuitive survey builder that incorporates logic and personalization. The drag-and-drop interface makes it easy to create surveys without needing any coding skills. I also like the skip logic and branching features, which allow me to tailor questions based on previous responses. This helps in asking specific follow-up questions, such as in cases where a customer rates CSAT as “poor.” Another feature I love is the custom branding option, which lets us match surveys to our clients’ logos and color schemes, significantly boosting response rates by 15–20% compared to generic tools.

About

Contact

HQ Location:
Jakarta Selatan, DKI Jakarta

Social

@SurveySensum

What is SurveySensum?

SurveySensum is a customer experience management platform designed to help businesses gather and analyze customer feedback efficiently. Utilizing advanced technologies such as AI and machine learning, it offers tools for creating surveys, collecting insights, and delivering actionable data to improve customer satisfaction and loyalty. The platform specializes in simplifying the process of capturing customer feedback across various touchpoints, enabling organizations to respond to customer needs quickly and effectively.

Details

Year Founded
2018