--- title: SurveySensum Reviews meta_title: 'SurveySensum Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 38 reviews by the users' company size, role or industry to find out how SurveySensum works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 38 scale: '5' date_modified: '2026-07-13' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # SurveySensum Reviews **Vendor:** SurveySensum **Category:** [Survey Software](https://www.g2.com/categories/survey) **Average Rating:** 4.6/5.0 **Total Reviews:** 38 ## About SurveySensum SurveySensum is a leading customer feedback platform perfect for SMEs and larger corporations. It is more than just a platform — it's a comprehensive CX Consulting Service. Their dedicated CX consultants assist with everything from creating surveys to analyzing insights and determining which actions need to be taken based on these insights to achieve your business goals. Proudly serving over 500 businesses worldwide across 40+ countries, including the US and Asia, SurveySensum facilitates access to real-time, omnichannel consumer insights in an easy and affordable manner. Having formed partnerships with various sectors including FMCG, banking, retail, and automotive, SurveySensum boosts customer satisfaction, loyalty, and lifetime value. ## SurveySensum Pros & Cons **What users like:** - Users commend the **intuitive and easy-to-use interface** of SurveySensum, simplifying survey design and distribution significantly. (7 reviews) - Users appreciate the **intuitive interface** of SurveySensum, which simplifies survey creation and feedback analysis without technical skills. (5 reviews) - Users appreciate the **AI insights and clean dashboards** of SurveySensum for simplifying feedback analysis and understanding sentiment. (4 reviews) - Users appreciate the **helpful customer support** of SurveySensum, ensuring assistance is readily available for a seamless experience. (3 reviews) - Users value the **clarity and simplicity** of SurveySensum, making feedback analysis and survey creation effortless. (3 reviews) - Users commend the **responsive customer support** of SurveySensum, appreciating its helpfulness and quick assistance. (2 reviews) - Quick Setup (2 reviews) - Setup Ease (2 reviews) - Automation (1 reviews) - Customizability (1 reviews) **What users dislike:** - Users notice **integration issues** with SurveySensum, desiring more seamless connections with existing tools and platforms. (3 reviews) - Users find the **data export options limited** , necessitating extra work to create detailed reports from the analytics dashboard. (2 reviews) - Users express concern over **limited customization** in SurveySensum, impacting flexibility in reporting and template design. (2 reviews) - Users find the **exporting data limitations** frustrating, as it complicates creating in-depth reports from the dashboard. (1 reviews) - Users report **dependency issues** with SurveySensum, including slow loading, limited customization, and occasional data sync delays. (1 reviews) - Users experience **difficult usability** due to slow loading times and limited customization options in templates. (1 reviews) - Users experience **limited customization** in templates, which restricts their ability to tailor surveys effectively. (1 reviews) - Restrictions (1 reviews) - Submission Limitations (1 reviews) - Survey Issues (1 reviews) ## SurveySensum Reviews ### 1. Easy Multi-Channel Feedback Collection with Powerful Analytics and Clear Dashboards **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2026 **What do you like best about SurveySensum?** The best thing about SurveySensum is it is easy to collect customer feedback across multiple channels. Also, this platform gives me strong analytics and sentiment analysis from the obtained survey, which is very helpful. This platform overall helps our team to understand the customer experience and pain points. Their dashboard makes it possible to visualise the customer scenario very clearly. **What do you dislike about SurveySensum?** Even though their platform is very powerful, their interface needs to be refined, as it is very difficult to understand at the beginning. And their reporting and customisation features should also be made deeper in terms of effectiveness. **What problems is SurveySensum solving and how is that benefiting you?** This platform solves my problem of fragmented opinions by centralising all the customer feedback, with a feedback collection mechanism, which can be turned into actionable insights. It also provides us the proper metrics to track the customer and turn it into actionable insights. Their AI sentiment analysis does an excellent job. ### 2. Elevated B2B CX Management, Needs Customization Boost **Rating:** 3.5/5.0 stars **Reviewed by:** Bribiesca S. | Sales Operation Supervisor, Real Estate, Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2026 **What do you like best about SurveySensum?** I really appreciate how SurveySensum combines ease of use with genuinely useful AI-driven feedback analysis. The platform makes it simple to create and launch NPS, CSAT, and CES surveys that look professional and fit our B2B brand in Germany. We don’t need extensive training or technical support for this. The AI sentiment and thematic analysis is a standout feature, automatically categorizing open-text responses and saving our team hours of manual review each week. The initial setup was straightforward and faster than expected. The template library and the drag-and-drop builder made it easy to launch our first professional survey in just hours. **What do you dislike about SurveySensum?** One point is that the customization for survey logic and branching is a bit limited compared to some enterprise tools. For more complex B2B survey flows with conditional questions or skip logic based on previous answers, we sometimes need to use simpler structures than we’d prefer. One area that stands out for improvement is the user management and permission system, especially for larger B2B teams. Right now, the role settings are fairly basic—we can’t easily restrict access by team, region, or customer segment as precisely as we need. For a business with multiple departments and external stakeholders like account managers, more granular permissions would make collaboration safer and cleaner. **What problems is SurveySensum solving and how is that benefiting you?** SurveySensum centralizes our customer feedback, automates sentiment analysis, and highlights issues or praise without manual review. We can deliver reliable NPS, CSAT, and CES surveys, respond quickly to feedback, and save hours of work identifying service gaps and customer values. ### 3. Intuitive Survey Builder, Needs Better Exports **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User **Reviewed Date:** January 27, 2026 **What do you like best about SurveySensum?** I use SurveySensum primarily for designing, distributing, and analyzing targeted feedback surveys, and I really appreciate its intuitive survey builder that incorporates logic and personalization. The drag-and-drop interface makes it easy to create surveys without needing any coding skills. I also like the skip logic and branching features, which allow me to tailor questions based on previous responses. This helps in asking specific follow-up questions, such as in cases where a customer rates CSAT as “poor.” Another feature I love is the custom branding option, which lets us match surveys to our clients’ logos and color schemes, significantly boosting response rates by 15–20% compared to generic tools. **What do you dislike about SurveySensum?** The analytics dashboard is robust, but exporting data into customizable formats (e.g., pivot tables in Excel or interactive dashboards in Tableau) is clunky. Currently, exports are limited to CSV or PDF, which requires extra work to manipulate for in-depth reports. **What problems is SurveySensum solving and how is that benefiting you?** I use SurveySensum to design, distribute, and analyze feedback surveys, which helps close the feedback loop by turning responses into actionable steps. This is vital for both product and customer success teams. ### 4. Transformative Tool for Customer Feedback Insights **Rating:** 4.5/5.0 stars **Reviewed by:** CE AVINANDAN S. | Organizer **Reviewed Date:** January 21, 2026 **What do you like best about SurveySensum?** I like how SurveySensum simplifies feedback analysis, especially with the AI insights and clean dashboards. It makes it easy to understand customer sentiment and quickly identify what needs improvement. With SurveySensum, I can centralize customer feedback and turn it into actionable insights. The platform helps by providing stronger analytics and better insights from open-ended responses than our previous tool. I also found the initial setup to be reasonably straightforward for basic surveys and dashboard configuration. The platform's interface is intuitive, which made starting without a steep learning curve possible. Once the initial integration steps were completed, the system ran smoothly, making survey creation and analytics user-friendly. **What do you dislike about SurveySensum?** While I find SurveySensum very useful overall, there are a few areas that could be improved. One is deeper integration with some of the tools we use regularly—for example, more seamless two-way data syncing with our CRM and support platforms would help reduce manual effort. Another area for improvement is advanced survey logic and branching. Although the platform handles standard surveys well, more sophisticated conditional logic could make complex surveys easier to manage without external tools. Finally, while the analytics and dashboards are strong, having more customization options for visual reports and exporting data in different formats would make it easier to share insights with broader stakeholders. **What problems is SurveySensum solving and how is that benefiting you?** I use SurveySensum to centralize customer feedback into actionable insights, helping understand customer sentiment and identify pain points. It simplifies feedback analysis and makes improvements prioritization easier, using real data rather than assumptions. ### 5. Effortless Surveys with Real-Time Insights and Stellar Support **Rating:** 4.5/5.0 stars **Reviewed by:** Anup K. | Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2025 **What do you like best about SurveySensum?** Easy-to-use interface, quick survey setup, real-time feedback insights, smooth analytics dashboard, fast response tracking, helpful customer support **What do you dislike about SurveySensum?** Sometimes slow loading, limited customization in certain templates, occasional data sync delays, mobile view could be smoother. **What problems is SurveySensum solving and how is that benefiting you?** Collecting customer feedback faster, simplifying survey analysis, reducing manual reporting, improving response insights, helping make quicker decisions. ### 6. SurveySensum made customer insights clear and actionable **Rating:** 5.0/5.0 stars **Reviewed by:** Elen U. | Content Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2025 **What do you like best about SurveySensum?** The AI-based text analytics feature is a game-changer - it helps us swiftly spot trends in open-ended feedback without the need to manually sift through everything. The interface is intuitive and visually clean. Plus, their customer support team is highly responsive and genuinely supportive. **What do you dislike about SurveySensum?** Not all integrations with the tools we currently use are available out of the box. However, they do provide custom integration options to address this. **What problems is SurveySensum solving and how is that benefiting you?** We implemented SurveySensum to understand why some customers were dropping off. Through its surveys and open-text analysis, we pinpointed specific pain points in our onboarding process. After addressing these, we saw a notable boost in customer retention. It’s more than a survey platform - it’s a key part of enhancing our overall customer journey. ### 7. Go for better CX consultants and support **Rating:** 4.5/5.0 stars **Reviewed by:** Sudhanshu G. | VP - Product and Customer Experience, Mid-Market (51-1000 emp.) **Reviewed Date:** June 30, 2025 **What do you like best about SurveySensum?** AI features are pretty strong. Basically, I was conflicted between Qualtrics and Surveysensum. The deciding factor (apart from the cost), was the customer support and consultants who are willing to handhold if needed. **What do you dislike about SurveySensum?** Almost nothing. Some integration hiccups but solved extremely quickly. **What problems is SurveySensum solving and how is that benefiting you?** End to end integration of NPS system, across multiple platforms and touch points. Capturing and then providing a proper dashboard which gives actual insights and steps to increase the scores. ### 8. SurveySensum Helped Us Understand Our Customers Better **Rating:** 5.0/5.0 stars **Reviewed by:** Vineet G. | Founder, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2025 **What do you like best about SurveySensum?** The AI-powered text analytics really stands out - it helps us quickly identify patterns in open-ended responses without spending hours reading through each one. The platform is easy to use, the UI is clean. Also, their customer support is super responsive and genuinely helpful. **What do you dislike about SurveySensum?** Some integrations with other tools we use weren’t available by default. But they offer custom integration support. **What problems is SurveySensum solving and how is that benefiting you?** We started using SurveySensum to figure out why some customers were leaving. With its surveys and open-text feedback, we found the exact issues in our onboarding process. After fixing those, our customer retention improved. It’s more than just a survey tool - it really helps us make our customer experience better. ### 9. Good alternative to Qualtrics which is easy to use and has excellent support **Rating:** 5.0/5.0 stars **Reviewed by:** ANKUR S. | Assistant Manager, Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about SurveySensum?** Smooth navigation, excellent support from team, easy to use dashboard and intergration avalibility with internal softwares and processes. **What do you dislike about SurveySensum?** There is nothing to dislike as platform keeps on updating and they prioritize features according to requests and market. **What problems is SurveySensum solving and how is that benefiting you?** It helps me to get direct customer feedback, helps to highlight reoccuring problems through text analysis and provides close loop and escalation mechanism as well to decrease turn around time for tickets. ### 10. Great Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2025 **What do you like best about SurveySensum?** The most helpful thing was being able to explore needs and challenges throughout my team and organization by collecting, analyzing, and acting on customer feedback in real time. **What do you dislike about SurveySensum?** At first getting use to program but after that I was good to go! **What problems is SurveySensum solving and how is that benefiting you?** Explore challenges throughout the city. ### 11. Just fits to my requirement **Rating:** 3.5/5.0 stars **Reviewed by:** Rahul Roy T. | Data Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about SurveySensum?** The product is easy to use and helps in analysing the results in a better way and provides insights that we cannot ignore. **What do you dislike about SurveySensum?** Not so much to dislike the product, but there is a scope of improvement. **What problems is SurveySensum solving and how is that benefiting you?** As an analyst who uses surveys feedbacks, SurveySensum helps in what kind of questions to be included in survey and how efficiently we can analyse those results. ### 12. Review the new system **Rating:** 4.0/5.0 stars **Reviewed by:** Deepak K. | Working as Regional Manager in Cipla ltd ., Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2023 **What do you like best about SurveySensum?** This help to improve the ststem. It also help in better calculation of incentive and sales data. It is useful in better monetering of sales data and other part of sales **What do you dislike about SurveySensum?** It is not manual to correct the errors and other improvements required. It should be modified and software should work slightly first then currently. It should have more accuracy in data. **What problems is SurveySensum solving and how is that benefiting you?** It should have accuracy . helped in data analysis. Degital mode to protect data. Improve motivatal part in team. Help in fast process and calculation. Better tool in digital world ### 13. Online Survey Provider_Survey Sensum **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about SurveySensum?** cost effective. various features to use from. easy and effective interface. **What do you dislike about SurveySensum?** customer support system is not upto the mark. **What problems is SurveySensum solving and how is that benefiting you?** creating effective surveys with minimum efforts and good quality interface. ### 14. You Don't Need Qualtrics When You Have SurveySensum **Rating:** 5.0/5.0 stars **Reviewed by:** Aileen D. | Member, Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2021 **What do you like best about SurveySensum?** As a CCXP, I am a massive advocate of closing the feedback loop, learning about customer insights in an authentic way as well as having a platform that is easy to use and transparent in its reporting, helping to keep me updated on results and customer's insights promptly. The support for SurveySensum has been more than I expected, and the team is wonderfully open to feedback regarding their future roadmap, which is exciting to see. The different survey templates and workflows have become imperative in the process of managing customer survey feedback and understanding where our wins and opportunities are. Having results being so visual through the dashboard, we also now can see our CX metrics are improving with more of the team getting on board to use SurveySensum and engaging with real-time feedback and insights coming through the platform. **What do you dislike about SurveySensum?** I am looking forward to a few more CRM integrations, such as HubSpot and ActiveCampaign. Other than that, I am at a loss as to anything I could dislike from this platform. It's Qualtrics without the price tag. **What problems is SurveySensum solving and how is that benefiting you?** Having a platform that can hold all customer survey insights, details, responses, and actions taken on the feedback has been a CX blessing. Using SurveySensum saves us from using other platforms that do a bit of surveying. Still, none of the CX governance, none of the customer experience improvement, and ultimately costs more to have multiple platforms that only do pieces of the work necessary. We have realized we can act faster on opportunities than we could before. We can recover customers sooner. We have amended our customer journey to mitigate several pain points that we were unaware of before using the proper survey templates and survey logic for those sections of the customer experience. Our team is experiencing more responses to feedback requests as we now go back and respond to feedback using SurveySensum to do it all. ### 15. Excellent platform. Everything a CX person will ever need. Best ever team. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** July 01, 2022 **What do you like best about SurveySensum?** Everything is simple and easy to use. The support team is as fast as light itself and you won't have much to complain. Pricing is much much less as compared to other alternates like Qualtrics and Medallia **What do you dislike about SurveySensum?** There is nothing I can think of that I dislike about the platform except there is no Dark Theme ;p **What problems is SurveySensum solving and how is that benefiting you?** It solves my everyday CX problems. Automating each and everything, triggered by certain events and also by responses given in the survey itself. I can create a survey for each touchpoint and work out the analytics from within the platform itself. ### 16. Comprehensive Product and Great Support **Rating:** 4.5/5.0 stars **Reviewed by:** Kym H. | P, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2021 **What do you like best about SurveySensum?** Survey Sensum has many useful features for running any EX or CX surveys, including a robust contacts database with embedded fields, giving you great control over surveys and responses. The support team is extremely helpful, and they are constantly developing the platform to include even more useful features. A great solution with many enterprise-level features at a reasonable price. **What do you dislike about SurveySensum?** Any features I've found missing have been provided to the team and added to their roadmap, so they are very responsive to constantly improving the product. **What problems is SurveySensum solving and how is that benefiting you?** We run our Voice of Customer and Employee Engagement surveys through Survey Sensum. The contacts database built into the system is a key feature that sets it apart from standard survey software and has been instrumental in ensuring the surveys provide traceable feedback across a multi-location business. ### 17. Gauging customer loyalty by creating NPS surveys has become easy **Rating:** 5.0/5.0 stars **Reviewed by:** Prem S. | Innovation Product Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2020 **What do you like best about SurveySensum?** I get an alert as soon as detractors fill the survey and this helps me to contact them immediately and resolve their issues. This approach has boosted our organization's NPS. **What do you dislike about SurveySensum?** None really. I have used the product for some time and all my requirements are covered. **What problems is SurveySensum solving and how is that benefiting you?** It helped us understand our customers’ views on our solutions and identify potential opportunities and control possible churns. ### 18. Excellent value for money! **Rating:** 5.0/5.0 stars **Reviewed by:** Michael B. | Founder & Senior Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2021 **What do you like best about SurveySensum?** It's a great tool that is easy to use. It is very intuitive. I started using it without reading the instructions (typical!), but I actually managed quite well. Naturally, with the full intro, you can get that much more out of the system. **What do you dislike about SurveySensum?** I can't say that there was anything that I actively disliked. I thought that the system provides excellent value for money compared to competitors and even with some more expensive solutions. **What problems is SurveySensum solving and how is that benefiting you?** Customer surveys for various events and services provided. It has given me insights into what improvements I need to make. ### 19. Excellent user interface, easy to collect surveys through multiple channels **Rating:** 5.0/5.0 stars **Reviewed by:** Krishna K. | Customer Success Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2021 **What do you like best about SurveySensum?** Questionnaire designing and broadcasting surveys using email, social media **What do you dislike about SurveySensum?** There is no option to marks to particular question and also api required for integration with various CRM, **Recommendations to others considering SurveySensum:** Its excellent platform with good people who are always ready to support, listen to your problems, understand requirements and provide you with the best services. **What problems is SurveySensum solving and how is that benefiting you?** It is really easy to get surveys at one place to do further analysis. ### 20. The Platform We've Been Looking For **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2021 **What do you like best about SurveySensum?** The best part is the level of customizing the platform offers, from custom question forms to reports. The Upside is that you can create a quick, simple survey or complex training material on the same platform. **What do you dislike about SurveySensum?** None. After months of looking for a platform that fits our needs, SurverySensum is the only one that checked all of the boxes. **What problems is SurveySensum solving and how is that benefiting you?** Understanding employees' workspace needs. The benefits is offering employees time to suggestions & solutions. ### 21. Powerful product, responsive support team, the future of CX **Rating:** 4.0/5.0 stars **Reviewed by:** Peter L. | Contributor, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2021 **What do you like best about SurveySensum?** SurveySensum is a very capable tool that has multiple functionalities depending on your needs. The ability to run NPS, CES and CSAT surveys as well as custom your own surveys from scratch is undeniable value. When designed well, your surveys can unlock deep customer insights. The support team is also extremely responsive and ready to help you at a moment's notice. **What do you dislike about SurveySensum?** SurveySensum has many powerful features that were unfortunately not immediately obvious to me at first glance, and I needed the guidance of the support team to achieve my intentions. I have been spoiled by less powerful products with better documentation and UI/UX, and I have no doubt that the SurveySensum team is consistently working hard at improving both the product and the user journey. **Recommendations to others considering SurveySensum:** If you have a clear idea about what you want to achieve in your CX, share it with the SurveySensum team and I am sure they will do everything in their power to help you achieve your ideals. **What problems is SurveySensum solving and how is that benefiting you?** Tracking and taking actionable steps on customer sentiment is extremely important in my industry and I hope SurveySensum can improve our customer interactions with powerful feedback loops. ### 22. Surveysensum platform is a great tools to create a survey **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Investment Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2021 **What do you like best about SurveySensum?** Its very easy creating survey using this platform, all the tools are easy to understand even for newbie. The report is also very engaging, and also describe in detail for my survey. Surveysensum team is always give the best support for me and team. **What do you dislike about SurveySensum?** We still need to check on tagging since the AI function is new and needs more train to run smoothly. **What problems is SurveySensum solving and how is that benefiting you?** We have already solved some customers problems and given them a better experience ### 23. It's worth it- both product and customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Berhan A. | Environmental Health and Safety, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2021 **What do you like best about SurveySensum?** Super easy to use, and the customer service is fantastic. **What do you dislike about SurveySensum?** I have zero complaints, mostly because I am receiving exactly what I was promised. **What problems is SurveySensum solving and how is that benefiting you?** We are capturing employees' workspaces habits. The benefits we've realized include a better understanding of the needs and decision-making. ### 24. Excellent platform for getting customer insights. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2021 **What do you like best about SurveySensum?** Easy to use the the platform and great support from the people of Survey Sensum. **What do you dislike about SurveySensum?** Some features are not yet in the platform but they are very quick to respond to our requests. **What problems is SurveySensum solving and how is that benefiting you?** We are getting feedback from our customers on several services provided. ### 25. Perhaps the Best tool for me to Gauge my Audience Response and forecast detailed Surveys **Rating:** 5.0/5.0 stars **Reviewed by:** Gupil B. | Growth Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2021 **What do you like best about SurveySensum?** The Ability to run Simultaneous Feedback programs **What do you dislike about SurveySensum?** There was nothing that I could say other than the fact that I Hoped these guys would give a lifetime deal. **What problems is SurveySensum solving and how is that benefiting you?** It helps in engaging the right response and helps in teaching the Survey Sensum AI, help me create better experiences ### 26. A new player in the world of surveys and NPS monitoring! **Rating:** 5.0/5.0 stars **Reviewed by:** Daniele R. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2021 **What do you like best about SurveySensum?** Usability at high levels and truly superb customer support. The company that develops this solution specializes precisely in market research. The NPS dashboard **What do you dislike about SurveySensum?** ...the boys are constantly developing and I don't feel like saying there's anything I don't like; also because they make an effort to solve everything. **Recommendations to others considering SurveySensum:** A new business partner: recommend to all Italian clients as well. **What problems is SurveySensum solving and how is that benefiting you?** I will be able to provide my clients with a complete and easy-to-interpret dashboard, with a full set of tools. ### 27. Fantastic product by a fantastic team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2020 **What do you like best about SurveySensum?** Very intuitive product with a lot of great features. Tanuj has listened to all of our queries and comments and been incredibly helpful throughout our time using SurveySensum. I'd highly recommend using this software to anyone looking for a more powerful survey builder and analysis tool. **What do you dislike about SurveySensum?** I cannot currently fault the product, I have raised a few features that I would like to see and the team at SurveySensum have taken note and keep me updated on their features being built. **What problems is SurveySensum solving and how is that benefiting you?** We are solving our survey building and analysis problems, the benefits are that building surveys is easy and quick to do. ### 28. Amazing product with awesome Responsive support team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2021 **What do you like best about SurveySensum?** Analysis tool is absolutely amazing. A very powerful tool, no brainer. It's a must have tools in the collection **What do you dislike about SurveySensum?** Nothing to be disliked about the product. **Recommendations to others considering SurveySensum:** No recommendations as such **What problems is SurveySensum solving and how is that benefiting you?** Customer feedback and analysing that something is unique ### 29. It has helped us gain insights into our product experience! **Rating:** 4.5/5.0 stars **Reviewed by:** Rahul S. | QA Automation Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2020 **What do you like best about SurveySensum?** It is the best platform we have come across to create beautiful and interactive surveys and customize them for our brand. Proprietary and UX were our core focus areas while using the tool **What do you dislike about SurveySensum?** Nothing major so far. We would love some enhancements around using data science to utilize the tool even more **What problems is SurveySensum solving and how is that benefiting you?** Our goal was to "Understand our customers’ issues by taking their feedback on our products". This has always been a challenge for us. With the help of SurveySensum, we were able to identify the trends and the common pain points of our customers. This helped us prioritize our product roadmap and fill the gap. It is because of such systematic feedback cycle, we were able to focus on the customers' needs even more ### 30. Prioritize product improvements and roadmaps efficiently. **Rating:** 5.0/5.0 stars **Reviewed by:** Ankur G. | Senior Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2020 **What do you like best about SurveySensum?** Measuring product satisfaction at every touchpoint or event is very practical and helps in meticulously identifying the improvement areas. **What do you dislike about SurveySensum?** I believe the product very professionally designed and is catering to the right user segment. I don't see anything to dislike. **Recommendations to others considering SurveySensum:** I believe the product very professionally designed and is catering to the right user segment. I would recommend this product to everyone. **What problems is SurveySensum solving and how is that benefiting you?** Helps in measuring NPS, analyzes improvement areas of the product, and increasing customer satisfaction which is very critical for us. ### 31. Mature product with great support team **Rating:** 5.0/5.0 stars **Reviewed by:** Anchit G. | Tech Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2020 **What do you like best about SurveySensum?** Custom integration with our app, insightful dashboard, and an excellent support team. **What do you dislike about SurveySensum?** There is no feature for survey throttling. And we have to manually setup the 4 surveys for the quarter. This leaves a little bit to be desired, bit they assured this is a part of the roadmap. **What problems is SurveySensum solving and how is that benefiting you?** This tool helped us identify gaps and prioritize improvements. This helped us in increased retention and got us referrals. ### 32. Seamless workflows and Automation at its best! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2020 **What do you like best about SurveySensum?** This end-to-end platform helped us with the entire process of designing intuitive surveys, sending them on multiple channels, and automating the trigger-based workflows **What do you dislike about SurveySensum?** So far nothing to dislike. The integration was quite tricky but their support team is the best there is. **What problems is SurveySensum solving and how is that benefiting you?** The main issue we were facing was reaching out to the detractors as soon as they gave us a low score. SurveySensum’s automated workflows helped us resolve that. We have not only nurtured the relationships with our customers but their satisfaction and loyalty towards the brand have also increased. ### 33. Super supportive, customizable, and elegant! **Rating:** 5.0/5.0 stars **Reviewed by:** Sonam K. | Senior Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2020 **What do you like best about SurveySensum?** Their customer onboarding team is super supportive. They helped us with every single query about customizing the surveys, custom filters, dashboards, and more. **What do you dislike about SurveySensum?** The tool is quite intuitive and for now, there is nothing that I dislike about it. **Recommendations to others considering SurveySensum:** This tool is very simple and easy to use. The interface is intuitive. **What problems is SurveySensum solving and how is that benefiting you?** We are very happy with this tool. Our response rate has increased, the product has been improved and the customers are much happier. ### 34. Intuitive and easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2020 **What do you like best about SurveySensum?** Super easy, and intuitive program. Setting up an NPS Survey takes only a few minutes. Also, the support team is phenomenal and very quick to respond. And, the UI and UX are the best. Ability to add custom questions that are not present in other survey options. **What do you dislike about SurveySensum?** Nothing as such, but I would like more drilled- down options while creating NPS. **What problems is SurveySensum solving and how is that benefiting you?** Our efforts have been reduced by 4 times and the cost by 3 times. The better part of our time is now spent on customer retention and improving customer journeys. I couldn’t have been happier with anything else. ### 35. Intuitive CX tool to design, implement and collect customer feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Sandhya S. | Lead Agile Transformation, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2020 **What do you like best about SurveySensum?** Creating Survey is really easy. I could share the survey via email or as a direct link. Their support team is quite proactive even for the free model, The onboarding process was smooth. I was able to send my first survey within 15 minutes. **What do you dislike about SurveySensum?** They do not allow trial sign up with personal emails. **What problems is SurveySensum solving and how is that benefiting you?** Created a CX survey for a small group of customers. Using it as a survey and NPS tool for our company. ### 36. Surveysensum has offered us great customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Rahim A. | Video Editor, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2020 **What do you like best about SurveySensum?** Surveysensum have Simple and easy to use interface **What do you dislike about SurveySensum?** No Doubt, Surveysensum is a great platform and offers tons of value but for now, Pricing is an issue for us **What problems is SurveySensum solving and how is that benefiting you?** Surveysensum has offered us great customer service. NPS has now become a core success measurement of our business. ### 37. Helps us to increase our employees management policies. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2019 **What do you like best about SurveySensum?** SurveySensum is very useful AI enabled experience managing platform to manage both customer and employs experience. It also helps us to get unbiased feedbacks of our customers and employees. With commendable interface and simplicity of use it also provides us with plethora of features like real-time and multi channel distributions of surveys. **What do you dislike about SurveySensum?** I found there is nothing to dislike about SurveySensum. It helps a lot when employees experiences has to manage. **What problems is SurveySensum solving and how is that benefiting you?** SurveySensum has a great variety of features but we just use it to manage employee's experience. We usually takes real-time multi-channel employees engagement surveys. Success of an organisation depends on it's employees performance. It helps us to know about needs and desires of employees and manage their database. It saves a lot of time by summarising database of employees. ### 38. Best real-time customer feedback platform. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** August 16, 2019 **What do you like best about SurveySensum?** SurveySensum is a great software to get real time customer feedbacks. It helps to manage and organise received data in an responsive way. **What do you dislike about SurveySensum?** I found there is nothing to dislike about SurveySensum. It helps us to get unbiased feedback from our customers. **What problems is SurveySensum solving and how is that benefiting you?** We use SurveySensum to get unbiased feedbacks from our customers. We are always working to improve our work and services towards our customers and It helps us to do so. By taking surveys we got to know what our customers want, need, desire, like or dislike. It's real-time customer feedback and data management features helps a lot and saves us a lot of time and consideration. ## SurveySensum Discussions - [What is SurveySensum used for?](https://www.g2.com/discussions/what-is-surveysensum-used-for) - [View SurveySensum pricing details and edition comparison](https://www.g2.com/products/surveysensum/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-16+16%3A12%3A47+-0500&secure%5Bsession_id%5D=037bd899-712d-4080-87cc-8f0593154947&secure%5Btoken%5D=b93312c53526b2a098f96eab671df315402edea2223c994f3a2b85ed76f81bf7&format=llm_user) ## SurveySensum Features **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making ## Top SurveySensum Alternatives - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,335 reviews) - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) - 4.4/5.0 (2,913 reviews) - [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) - 4.4/5.0 (939 reviews)