NGSurvey Reviews & Product Details

I like NGSurvey's strong GDPR-native design and enterprise-level data security, which is irreplaceable for businesses handling sensitive data. I highly appreciate its advanced survey logic tools—including smart branching, skip logic, question piping, and custom routing—as they let us create highly tailored, user-friendly questionnaires suitable for complex business scenarios. It's great that NGSurvey streamlines our daily work and delivers higher-quality, relevant data. The on-premise deployment with local data hosting, strict privacy controls, and data encryption provides peace of mind by eliminating GDPR and EU data compliance risks. I also enjoy its integration capabilities with our core business systems, allowing a seamless flow of survey results into customer databases to track long-term satisfaction trends. Review collected by and hosted on G2.com.

The interface and editor usability have a steep learning curve. The advanced logic settings—branching, piping, and custom routing—are powerful but layered in complex menus. New team members require extra training to set up advanced surveys, and everyday editing feels less intuitive than mainstream survey tools. Review collected by and hosted on G2.com.

I like that NGSurvey has integrated AI analysis. I enjoy being able to create surveys with advanced logic and use the pre-designed survey templates that help you start a project without having to start from scratch. I also appreciate the custom themes, automatic summaries, and text analysis. The initial setup was simple, thanks to the clear instructions. Review collected by and hosted on G2.com.

SMS surveys often encounter issues when devices do not receive the messages. They tend to be more delayed when devices have no signal and take time to receive the messages. Review collected by and hosted on G2.com.

I use NGSurvey as a comprehensive, AI-powered enterprise survey and data intelligence platform because of its cloud and on-premise flexibility, robust multi-channel data collection, and AI-driven analytics. It's incredibly valuable as it replaces disjointed tools and streamlines every step of the survey lifecycle. I love AI Agent Artemis, which is the most impactful feature for my team. Artemis automates the survey process from design to analysis and reporting, making it possible to turn raw feedback into actionable insights without any manual data sifting or the need for technical expertise. This has been a game-changer for my team, especially for non-technical regional teams who needed IT support before. Moreover, the initial setup of NGSurvey is surprisingly intuitive and streamlined, making it easy to get started. Review collected by and hosted on G2.com.

I'm frustrated by how Artemis often mis-tags US regional fulfillment terms, like misclassifying 'porch pirate' in California feedback as 'shipping damage' instead of 'package theft' and lumping 'USPS ground delay in Texas' into a generic 'shipping slowdown' tag rather than a US carrier-specific one. It also can't be trained to create custom, business-specific insight categories without needing manual CSV exports and re-analysis in Excel. Plus, Artemis's sentiment analysis sometimes misclassifies nuanced US customer feedback, like sarcastic comments, as neutral instead of negative. Review collected by and hosted on G2.com.

I really appreciate NGSurvey's flexibility and the unparalleled customization and control it offers. The platform allows me to deeply customize everything from survey logic and user interface to database architecture and reporting, making it possible to create surveys and portals that seamlessly fit our brand and internal tools. The ability to use custom CSS/JavaScript and modify underlying templates really stands out, enabling a truly personalized experience. Review collected by and hosted on G2.com.

I find NGSurvey has a significant implementation and learning curve. It's a powerful but complex platform, requiring substantial technical resources and time for setup, customization, and integration. It’s not a tool for quick survey creation and often needs dedicated administrators or IT support to maximize its value. Review collected by and hosted on G2.com.

What I like most about the NGS survey is how user-friendly it is, along with its high level of customizability and its powerful, flexible survey design. Review collected by and hosted on G2.com.

The biggest drawback of NGSurvey, in my experience, is its steep learning curve and the amount of time it takes to implement. Review collected by and hosted on G2.com.

NGSurvey is a modern survey and data-collection platform that helps businesses and organizations build, distribute, and analyze surveys. It’s available as either a cloud or on-premise solution and includes an AI assistant called Artemis to help with survey design and insights Review collected by and hosted on G2.com.

AI-driven analytics (Artemis) for misclassifying text or misinterpreting nuanced feedback — for example, tagging regional terms or sarcasm incorrectly and not being easily trainable for custom insight categories without manual workarounds. Review collected by and hosted on G2.com.

I love it's high customizability, powerful enterprise-grade features, and flexibility as an on-premise or cloud-based solution. Review collected by and hosted on G2.com.

So far, I haven't found anything I really dislike enough to have come to mind. Review collected by and hosted on G2.com.

I love everything about this it has helped me a lot and has been giving me greatness that are always needed. Review collected by and hosted on G2.com.

There is nothing to dislike about this. It has been the greatest for me. Review collected by and hosted on G2.com.

Good service providing compare with other, Compared data file are their here like JavaScript etc.. It is easy to use and easy to Implementations, Customer support Review collected by and hosted on G2.com.

everything fine till now for me, nember of features her Review collected by and hosted on G2.com.

Software had a good feature set.

We did not use often as were looking to integrate in future.

Can be complex to use due to all the functions.

Not the fastest and has excessive use of a loading screen. Review collected by and hosted on G2.com.

Pricing attitude was questionable.

Last year renewal pricing was 999 CHF, this year it is 1999 CHF. This is for a licence which cost 2499 CHF.

The pricing on the site has vanished, we're told is now 1000 CHF per user per year.

Yet another software company penalising their longer term customers and changing terms and pricing without any notice. Interesting how their terms have vanished from their site too. Review collected by and hosted on G2.com.