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Phonic Reviews & Product Details

Phonic takes surveys to the next level with beautiful, intelligent questionnaires answered with voice and video. Get better answers, faster. Respondents give 3x longer and 2x more descriptive feedback when answering with voice instead of text. Watch and listen to users as they interact with products. Save time and scale your research by taking the interviewer out of structured interviews. Supercharge your feedback. Start listening to tone and understand how users really feel. Voice makes it easy to distinguish between authentic and disingenuous responses. Unlock voice insights through: Transcription - Dozens of supported languages, transcribed in minutes. Sentiment Analysis - Sort by emotion to find positive and negative responses. Emotional Classification - Classification into distinct emotions. Cadence and Energy - Record speaking energy and word rates in every response.

Seller

Phonic.ai

Languages Supported

Afrikaans, Amharic, Arabic, Assamese, Azerbaijani, Bashkir, Belarusian, Bengali, Bosnian, Bulgarian, Catalan, Cebuano, Czech, Chuvash, Welsh, Danish, German, Greek, English, Esperanto, Estonian, Basque, Persian, Finnish, French, Scottish Gaelic, Irish, Galician, Gujarati, Haitian, Hebrew, Hindi, Croatian, Hungarian, Armenian, Iloko, Indonesian, Icelandic, Italian, Javanese, Japanese, Kannada, Georgian, Kazakh, Central Khmer, Kirghiz, Korean, Kurdish, Latin, Latvian, Lithuanian, Luxembourgish, Malayalam, Marathi, Macedonian, Malagasy, Mongolian, Malay, Burmese, Nepali, Newari, Dutch, Norwegian, Oriya, Punjabi, Polish, Portuguese, Pushto, Quechua, Romanian, Russian, Sanskrit, Sinhala, Slovak, Slovenian, Sindhi, Somali, Spanish, Albanian, Serbian, Sundanese, Swahili, Swedish, Tamil, Tatar, Telugu, Tajik, Tagalog, Thai, Turkmen, Turkish, Uighur, Ukrainian, Urdu, Uzbek, Vietnamese, Yiddish, Yoruba, Chinese (Simplified), Chinese (Traditional), Tibetan, Fijian, Maltese, Maori, Samoan, Tonga (Tonga Islands), Xhosa

Product Description

Phonic is the go-to platform for voice and video research. Easily build audio surveys, video surveys and collect voice feedback from anywhere.

Overview by

Michael Dodd (Sales Leadership | SaaS | Sales Ops)

Discussions

Phonic Community

Pricing

Pricing provided by Phonic.

Free

$0.00

1 Seats

Premium

$59.00

1 Seat

View More Pricing Information

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Phonic Media

Overview of questions for this particular survey with information like Age, Gender, Household Income, Location, etc.

Rich analytics like Survey Dropout, Surveys Started, Average Time Spent per Question, Devices Used, etc.

Overview of all surveys you create.

View responses for this question.

Phonic Reviews (54)

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Sandhya R.

Small-Business (50 or fewer emp.)

5/24/2023

""Phonic -Most Recommended ""

4.5/5

What do you like best about Phonic?

Easy to use.

Very Helpful for research purposes.

Gives quick Responses.

It is a user-friendly interface with clear navigation.

It offers progress tracking too, which is very helpful. Review collected by and hosted on G2.com.

What do you dislike about Phonic?

Sometimes it works slowly. It May have limitations in terms of content. Also, it does not provide sufficient feedback or guidance to help users.

Also, it is pretty pricey. Review collected by and hosted on G2.com.

Verified User in Business Supplies and Equipment

Mid-Market (51-1000 emp.)

6/28/2023

"Innovative Survey Platform"

5/5

What do you like best about Phonic?

Phonic is game-changer for surveys. The use of voice responses instead of text has genuinely resulted in 3x longer and 2x descriptive feedback from respondents. Phonic greatly improved our survey experience and provided valuable insights for decision-making. Review collected by and hosted on G2.com.

What do you dislike about Phonic?

I have no dislike for Phonic. The innovative survey platform has exceeded our expectations and provided us with unique capabilities to gather feedbacks. I would highly recommended Phonic. Review collected by and hosted on G2.com.

Insia A.

Research Assistant

Enterprise (> 1000 emp.)

2/16/2021

"phonic is amazing tool for research"

5/5

What do you like best about Phonic?

Phonic is very easy to use and store audios. Moreover it also provides with audio transcripts which is also a great help Review collected by and hosted on G2.com.

What do you dislike about Phonic?

Phonic gets too slow at times to load audios Review collected by and hosted on G2.com.

Siddhanth P.

Creative Director

Mid-Market (51-1000 emp.)

6/17/2021

"Research Project on Speech and Anxiety"

4/5

What do you like best about Phonic?

I love Phonic's ability to hold large corpuses of voice recordings and the fact that it can automatically generate transcripts for export, which makes it easy to analyze it through another platform like the Linguistic Inquiry and Word Count software. I appreciate also that it has extensive features for survey logic like other platforms while simultaneously allowing for voice recording. Phonic's platform is easy to use and intuitive, and I was easily able to jump right in to begin my research. Review collected by and hosted on G2.com.

What do you dislike about Phonic?

I dislike that sometimes Phonic glitches when I try and delete something, flipping through different voice submissions before letting me delete the one I wanted to. The transcription could also use some work to improve and capture spoken words moe accurately in text. Also, during export to a CSV file, the data sometimes changes from its original state in the website, so one needs to watch out for it. Review collected by and hosted on G2.com.

Recommendations to others considering Phonic:

Use Phonic! Its platform is intuitive in its design and powerful in its range of functionality. It can automatically generate transcripts and has basic sentiment analysis. Review collected by and hosted on G2.com.

What problems is Phonic solving and how is that benefiting you?

With Phonic, I am able to analyze the patterns in people's voices and connect them with people's anxiety levels. This sort of feature with a survey based on voie recording is not available on any other platform at such a high-quality, so Phonic is fulfilling a necessary void. This is helping to develop a diagnostic tool for anxiety disorders more accessible than ever. I have realized the benefits of Phonic in this research and hope to continue employing it in the future. Review collected by and hosted on G2.com.

Lia B.

Owner

Small-Business (50 or fewer emp.)

2/16/2021

"Simple yet powerful software that makes collecting information and feedback so easy."

4.5/5

What do you like best about Phonic?

Love how easy it is to create reports with the results from the survey. They look good and are meaningful. Review collected by and hosted on G2.com.

What do you dislike about Phonic?

I hope that Phonic provides more flexibility in formatting surveys. For example, bolding text, changing fonts, etc. These are little things that help surveys stand out. Company brand and colors are important for consistency in communicating with clients. Review collected by and hosted on G2.com.

Recommendations to others considering Phonic:

Look at the core of Phonic and the audio component. Don't worry about the formatting options as you want to make data collection easy for your target audience. Review collected by and hosted on G2.com.

What problems is Phonic solving and how is that benefiting you?

I'm using Phonic to get a pulse on how owners think and feel about creating community in a mid-sized building which is a cooperative. Also using Phonic for gathering insights about working remotely and to to get reviews from guests who have stayed in vacation rentals. Review collected by and hosted on G2.com.

Response from David Ferris of Phonic

edit

Hey Lia, thanks for your feedback!

We've worked to make Phonic survey themes look great out of the box, but as you mentioned many users want even further customization. At the moment premium users can edit both the background color and upload custom branded images, and further customization is possible with custom HTML.

You can see how to do this using the doc linked below.

See how Phonic improved

Gina Lynn K.

Graduate student

Small-Business (50 or fewer emp.)

6/17/2021

"A great tool for user testing"

5/5

What do you like best about Phonic?

I was looking for a tool that would easily and quickly allow users to submit a large number of short audio files. Phonic has proven to be an excellent tool for this purpose and my test users reported being very happy with the process. Review collected by and hosted on G2.com.

What do you dislike about Phonic?

The audio quality with submission via phone was of poor quality and I had to request users to resubmit their audio clips using a laptop or desktop. I would also like to give users the option to submit survey answers via text response OR audio, but it seems at the moment that including both requires them to make submissions through both formats. Review collected by and hosted on G2.com.

Recommendations to others considering Phonic:

Phonic has many features that seem to make it an ideal tool for user testing. The instant record function can be used for authentic think-aloud user testing without having to be synchronous Review collected by and hosted on G2.com.

What problems is Phonic solving and how is that benefiting you?

Phonic has saved my users a lot of time to submit audio clips and made it easier for me to use them on the backend because they are all consolidated in one place. Review collected by and hosted on G2.com.

Javier L.

Graduate Student

Small-Business (50 or fewer emp.)

6/17/2021

"A great tool for collecting recorded sociolinguistic data!"

5/5

What do you like best about Phonic?

I love that Phonic allows me to prepare an online survey, including pictures and customizing the design exactly as I want it in straightforward steps. It is a great user-friendly tool!

I engage in sociolinguistic research, and the pandemic had a considerable impact on the ways I collect data. I could not interview participants face-to-face, and that was a huge problem. With Phonic I can do that, and what's even better, I can also avoid the observer's paradox by having participants reply to the survey in a time of their choosing, without seeing an unfamiliar face in front of them, and while they're in the comfort of their own home. It's just fantastic.

Moreover, the staff at Phonic are great at getting back to you whenever you have a question in a matter of minutes! It is a great tool, and I only wish I had come across it earlier.

For all these reasons, I strongly recommend Phonic to anybody looking to collect oral data online. I intend to continue using Phonic even after the pandemic is over. Review collected by and hosted on G2.com.

What do you dislike about Phonic?

The only criticism I have is that it could be more convenient to have some alternative subscription plans. A 3-month, or even a 6-month, plans could be great in preparation for data collection. Review collected by and hosted on G2.com.

Mikis D.

Consultant

Mid-Market (51-1000 emp.)

6/17/2021

"great experience, they helped us out a lot"

5/5

What do you like best about Phonic?

quick response, flexible towards our needs and very friendly. We had a very bad experience with another provider who claimed that they could do anything but their service turned out horrible. Phonic was always fair in what they were able to offer and even outdelivered on our expectations Review collected by and hosted on G2.com.

What do you dislike about Phonic?

nothing so far, it was a great experience. We always received a quick and accurate answer, even when it wasn't even their fault that there was an issue. Review collected by and hosted on G2.com.

Recommendations to others considering Phonic:

as long as it's a small startup, they are able to provide tailor-made solutions. I hope this doesn't change when they scale up. Review collected by and hosted on G2.com.

What problems is Phonic solving and how is that benefiting you?

we're conducting a survey with phsyicians where they answer verbally. Phonic does sentiment analysis & provides a flatfile in our desired format Review collected by and hosted on G2.com.

Ryan H.

Principal Product Manager

Enterprise (> 1000 emp.)

10/19/2021

"Phonic is something to Phone Home about"

4.5/5

What do you like best about Phonic?

Phonic offers easy account creation (trial), easy templates to use, segmented product by use case (Product vs HR), and easy-to-navigate UI. Review collected by and hosted on G2.com.

What do you dislike about Phonic?

I want to route users to specific landing pages based on their NPS response (HubSpot does this). Review collected by and hosted on G2.com.

Ahmad Dziaul A.

Student

Small-Business (50 or fewer emp.)

4/18/2021

"Helps me in collecting audio data for Tiny Machine Learning purpose"

4.5/5

What do you like best about Phonic?

I used phonic for a survey of audio data collection, conducted for three months as part of my final year project. It can save in WAV type file, which is needed in the machine learning training process. Phonic really helps me in doing the survey. Review collected by and hosted on G2.com.

What do you dislike about Phonic?

I had to download each audio data individually from a respondent (I had 40 to 60 questions for each respondent). I wish it could download all the audio answers for each respondent for easy data management. It took me a long time to download the 40-60 responses. If I use the bulk media download, it will download all the respondents' data of the survey with random names generated in a file, which is a mess. Review collected by and hosted on G2.com.