# Best SMS Marketing Software - Page 4 *By [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh)* SMS marketing software, also known as text message marketing, helps companies plan and execute mobile-focused marketing campaigns by sending targeted, permission-based SMS and MMS messages to customers and prospects. These tools support personalized outreach, bulk messaging, and two-way messaging to drive customer engagement and loyalty. SMS marketing software often functions within broader omnichannel journey orchestration, using customer data to deliver coordinated and personalized customer experiences. Modern platforms leverage AI for content generation, predictive send-time optimization, behavioral segmentation, and can work with [conversational marketing software](https://www.g2.com/categories/conversational-marketing) to enable businesses to engage customers through personalized two-way messaging and automated responses. ### Core capabilities of SMS marketing software To qualify for inclusion in the SMS Marketing category, a product must: - Reach mobile users via SMS messaging - Provide an opt-in opportunity for new subscribers - Track interaction data related to each SMS campaign - Provide analytics or insights into SMS marketing efforts ### Common use cases for SMS marketing software - Sending promotional messages, discounts, and limited-time offers to drive immediate customer action - Running bulk outreach campaigns to announce product launches, seasonal sales, or important updates - Delivering personalized reminders for appointments, reservations, renewals, or order pickups - Supporting two-way customer communication for inquiries, feedback collection, and service interactions - Sending transactional alerts such as order confirmations, shipping updates, and payment notifications - Managing subscriber lists, opt-ins, and segmented audience groups for targeted messaging - Conducting quick surveys, polls, and SMS-based engagement activities to gather customer insights - Enhancing omnichannel marketing strategies by complementing email, social, and push notifications with timely text outreach - Re-engaging inactive customers through personalized follow-up messages or win-back campaigns ### How SMS marketing software differs from other tools SMS marketing software focuses specifically on mobile messaging, enabling marketers to deliver timely, personalized texts at scale and support digital promotions such as polls, coupons, and surveys. While many tools integrate through APIs or appear as features within platforms like [marketing automation software](https://www.g2.com/categories/marketing-automation) or [email marketing software](https://www.g2.com/categories/email-marketing), businesses needing deeper mobile engagement may also consider mobile communication channels such as [WhatsApp marketing software](https://www.g2.com/categories/whatsapp-marketing), [RCS business messaging software](https://www.g2.com/categories/rcs-business-messaging), [push notification software](https://www.g2.com/categories/push-notification), and [mobile marketing software](https://www.g2.com/categories/mobile-marketing). ## Top SMS Marketing Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Attentive](https://www.g2.com/products/attentive/reviews) | 4.5/5.0 (1,467 reviews) | Ecommerce SMS retention campaigns | "[Sugarloaf Mountain –– Your Maine Attentive Review ✔️](https://www.g2.com/survey_responses/attentive-review-13130314)" | | 2 | [Insider One](https://www.g2.com/products/insider-one/reviews) | 4.8/5.0 (1,396 reviews) | Omnichannel journey orchestration | "[Insider One unifies data and channels with a truly fluid Journey Orchestration](https://www.g2.com/survey_responses/insider-one-review-13037392)" | | 3 | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5.0 (4,038 reviews) | Review-driven customer texting | "[Great Product for Reviews Online Presence](https://www.g2.com/survey_responses/birdeye-review-10224463)" | | 4 | [SlickText](https://www.g2.com/products/slicktext/reviews) | 4.8/5.0 (1,869 reviews) | Simple SMS campaign setup | "[Simple, robust, capable, and well-supported.](https://www.g2.com/survey_responses/slicktext-review-12666409)" | | 5 | [HighLevel](https://www.g2.com/products/highlevel/reviews) | 4.6/5.0 (633 reviews) | Agency CRM and SMS automation | "[Fantastic Onboarding with HighLevel — Expert Support, Automation & All-in-One CRM](https://www.g2.com/survey_responses/highlevel-review-13050560)" | | 6 | [Podium](https://www.g2.com/products/podium/reviews) | 4.5/5.0 (2,025 reviews) | Local business text-first communication | "[Fees less like a review collection tool and more like a digital front desk](https://www.g2.com/survey_responses/podium-review-12877946)" | | 7 | [Textedly](https://www.g2.com/products/textedly/reviews) | 4.6/5.0 (1,376 reviews) | Bulk texting for periodic outreach | "[Textedly Has Made Our Marketing So Much Easier](https://www.g2.com/survey_responses/textedly-review-13098157)" | | 8 | [Klaviyo](https://www.g2.com/products/klaviyo/reviews) | 4.5/5.0 (1,311 reviews) | Ecommerce email and SMS segmentation | "[Easy-to-Use Platform for Email Marketing Automation](https://www.g2.com/survey_responses/klaviyo-review-12959044)" | | 9 | [Braze](https://www.g2.com/products/braze/reviews) | 4.5/5.0 (1,662 reviews) | Personalized customer engagement at scale | "[Smooth sailing](https://www.g2.com/survey_responses/braze-review-8154150)" | | 10 | [Sinch Engage](https://www.g2.com/products/sinch-engage/reviews) | 4.5/5.0 (61 reviews) | — | "[Simple, Effective, and Reliable SMS Solution](https://www.g2.com/survey_responses/sinch-engage-review-12462537)" | ## G2 Grid® for SMS Marketing Software ![G2 Grid® for SMS Marketing Software plotting products by satisfaction and market presence](https://www.g2.com/categories/sms-marketing/grids.png?focus%5B%5D=88175&focus%5B%5D=43119&focus%5B%5D=19432&focus%5B%5D=10366&focus%5B%5D=18809&focus%5B%5D=124128&focus%5B%5D=18815&focus%5B%5D=22329) Highlighted products: Attentive, Insider One, Birdeye, Podium, SlickText, HighLevel, Textedly, and Klaviyo. Underlying data: [Grid® JSON](https://www.g2.com/categories/sms-marketing/grids.json?focus%5B%5D=attentive&focus%5B%5D=insider-one&focus%5B%5D=birdeye&focus%5B%5D=podium&focus%5B%5D=slicktext&focus%5B%5D=highlevel&focus%5B%5D=textedly&focus%5B%5D=klaviyo) ## How Many SMS Marketing Software Products Does G2 Track? **Total Products under this Category:** 525 ### Category Stats (Jul 2026) - **Average Rating**: 4.5/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: TxtCart (+6.65%) - Among all products in this category, TxtCart recorded the largest rating increase compared to last month *Last updated: July 21, 2026* ## How Does G2 Rank SMS Marketing Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 92,100+ Authentic Reviews - 525+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which SMS Marketing Software Is Best for Your Use Case? - **Leader:** [Attentive](https://www.g2.com/products/attentive/reviews) - **Highest Performer:** [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) - **Easiest to Use:** [Close](https://www.g2.com/products/close/reviews) - **Top Trending:** [HighLevel](https://www.g2.com/products/highlevel/reviews) - **Best Free Software:** [SlickText](https://www.g2.com/products/slicktext/reviews) --- **Sponsored** ### Twilio Twilio powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. We take care of the messy telecom hardware and expose a globally available cloud API that developers can interact with to build intelligent & complex communications systems. As your app’s usage scales up or down, Twilio automatically scales with you. You only pay for what you use - no contracts, no shenanigans. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1781&secure%5Bchosen_at%5D=2026-07-22T19%3A33%3A17Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=2798&secure%5Bresource_id%5D=1781&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=llm_category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fsms-marketing%3Fpage%3D5&secure%5Btoken%5D=2e7696ec3c4f65b6f8b0eec4ba063583626cb1482c01930d0b9bcd1678ef162e&secure%5Burl%5D=https%3A%2F%2Fwww.twilio.com%2Fproducts&secure%5Burl_type%5D=paid_promos) --- ## SMS Marketing Software Features & Capabilities ### What are the Best SMS Marketing Software with Text-to-Landline? Text enables landline phones so users can receive text messages sent to an existing business number **Top-rated SMS Marketing Software for Text-to-Landline:** - [Birdeye](https://www.g2.com/products/birdeye/reviews) - [SlickText](https://www.g2.com/products/slicktext/reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) [Explore SMS Marketing Software with Text-to-Landline](https://www.g2.com/categories/sms-marketing/f/text-to-landline) ### What are the Best SMS Marketing Software with Personalization? Offers features for personalizing text messages based on customer information or past behavior **Top-rated SMS Marketing Software for Personalization:** - [Attentive](https://www.g2.com/products/attentive/reviews) - [Insider One](https://www.g2.com/products/insider-one/reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) [Explore SMS Marketing Software with Personalization](https://www.g2.com/categories/sms-marketing/f/personalization) ### What are the Best SMS Marketing Software with White Label? Offers a white labeling service for agencies or resellers to customize platform branding **Top-rated SMS Marketing Software for White Label:** - [Insider One](https://www.g2.com/products/insider-one/reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - [SlickText](https://www.g2.com/products/slicktext/reviews) [Explore SMS Marketing Software with White Label](https://www.g2.com/categories/sms-marketing/f/white-label) ### What are the Best SMS Marketing Software with Short Codes? Provides businesses with 5- to 6-digit short codes for running text marketing campaigns **Top-rated SMS Marketing Software for Short Codes:** - [Attentive](https://www.g2.com/products/attentive/reviews) - [Insider One](https://www.g2.com/products/insider-one/reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) [Explore SMS Marketing Software with Short Codes](https://www.g2.com/categories/sms-marketing/f/short-codes) ### What are the Best SMS Marketing Software with Transactional SMS? Allows users to establish automated workflows and triggers to deliver transactional text messages **Top-rated SMS Marketing Software for Transactional SMS:** - [Attentive](https://www.g2.com/products/attentive/reviews) - [Insider One](https://www.g2.com/products/insider-one/reviews) - [SlickText](https://www.g2.com/products/slicktext/reviews) [Explore SMS Marketing Software with Transactional SMS](https://www.g2.com/categories/sms-marketing/f/transactional-sms) ## What Are the Top-Rated SMS Marketing Software Products in 2026? ### 1. [ProTexting](https://www.g2.com/products/protexting/reviews) ProTexting helps communicate with contacts more efficiently through a suite of highly interactive SMS and MMS marketing campaigns. ProTexting provides the following service: 1. Sending of group SMS and MMS messages with emoji, track-able short URLs, data tags for better client experience. 2. ProTexting platforms provide a super quick way of sending bulk and individual SMS and MMS and will deliver the messages almost INSTANTLY! ProTexting's send rate is the best in the industry. 3. FREE Toll Free (TFN) number with all accounts. Short Codes are available as well. 4. Port (migrate) your existing number to ProTexting, free of charge. Enable your business phone for texting. 5. Setup SMS sign up keywords and forms to build your clients and leads. 6. Integrate with external service providers, such as MailChimp, Zapier, Shopify, Amazon Seller Central, Google Calendar, etc. 7. Amazing customer service, reachable via PHONE with no wait time. 8. FREE Demos, Training and Consulting to better setup your text messaging campaigns. 9. Run interactive SMS and MMS campaigns such as text 2 join, sweepstakes, voting, surveys, drip campaigns, Text 2 Screens, Q&A, etc. 10. International coverage for over 200 countries. The mobile phone has become a permanent companion in our daily lives. This is why text messaging is the best way at the moment to reach groups of people with the same message instantly. Text message is personal and is pretty much guaranteed that it will be read by the recipient. The technology empowers you to drive traffic to your business and bring in more sales by sending special offers straight to your clients'​ mobile phones. **Average Rating:** 4.8/5.0 **Total Reviews:** 83 **How Do G2 Users Rate ProTexting?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Reporting:** 9.4/10 (Category avg: 8.4/10) - **API Integration:** 9.3/10 (Category avg: 8.5/10) - **Automation:** 9.3/10 (Category avg: 8.8/10) **Who Is the Company Behind ProTexting?** - **Seller:** [ProTexting](https://www.g2.com/sellers/protexting) - **Year Founded:** 2010 - **HQ Location:** Plano, Texas - **Twitter:** @ProTexting (15,795 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1921865/ (8 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Marketing Manager - **Top Industries:** Information Technology and Services, Events Services - **Company Size:** 46% Small-Business, 37% Mid-Market #### What Are Recent G2 Reviews of ProTexting? **"[Ideal SMS service to grow your customer base.](https://www.g2.com/survey_responses/protexting-review-8594233)"** **Rating:** 4.5/5.0 stars *— Houssem H.* [Read full review](https://www.g2.com/survey_responses/protexting-review-8594233) --- **"[Improve your marketing channels using ProTexting SMS.](https://www.g2.com/survey_responses/protexting-review-8617513)"** **Rating:** 4.5/5.0 stars *— Santiago R.* [Read full review](https://www.g2.com/survey_responses/protexting-review-8617513) --- #### What Are G2 Users Discussing About ProTexting? - [What do you recommend for businesses considering ProTexting for SMS marketing?](https://www.g2.com/discussions/what-do-you-recommend-for-businesses-considering-protexting-for-sms-marketing) - [What is ProTexting used for?](https://www.g2.com/discussions/what-is-protexting-used-for) ### 2. [CloudContactAI](https://www.g2.com/products/cloudcontactai/reviews) CloudContactAI is an AI-powered SMS, email, and voice platform for debt collection agencies, banks, and sports facilities. AI agents automatically respond to inbound text messages using full conversation history, not canned replies. An in-app AI assistant lets teams launch campaigns, pull stats, and draft messages through natural language chat. TCPA, FDCPA, and Reg F compliance built in. Integrates via SDK into collection platforms or use directly. **Average Rating:** 4.9/5.0 **Total Reviews:** 19 **How Do G2 Users Rate CloudContactAI?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Reporting:** 9.0/10 (Category avg: 8.4/10) - **API Integration:** 9.8/10 (Category avg: 8.5/10) - **Automation:** 9.6/10 (Category avg: 8.8/10) **Who Is the Company Behind CloudContactAI?** - **Seller:** [CloudContactAI](https://www.g2.com/sellers/cloudcontactai) - **Year Founded:** 2019 - **HQ Location:** San Francisco, US - **Twitter:** @cloudcontactai (184 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/cloud-contact-ai/ (7 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 53% Mid-Market, 47% Small-Business #### What Are CloudContactAI's Pros and Cons? **Pros:** - Automation (3 reviews) - Business Enhancement (1 reviews) - Ease of Use (1 reviews) - Easy Communication (1 reviews) - Easy Creation (1 reviews) **Cons:** - Slow Performance (2 reviews) - Feature Improvements (1 reviews) - Learning Curve (1 reviews) - Limited Customization (1 reviews) - Limited Templates (1 reviews) ### What Do G2 Reviewers Say About CloudContactAI? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **automation features** of CloudContactAI, which enhance efficiency and ensure timely communication. - Users value the **personalized messaging capability** of CloudContactAI for strengthening customer relationships. - Users enjoy the **ease of use** of CloudContactAI, finding it simple to navigate and schedule messages easily. - Users appreciate the **easy communication** enabled by CloudContactAI's user-friendly scheduling feature, enhancing client interactions. - Users love the **easy creation** of promotional messages with CloudContactAI, enhancing their marketing efforts effortlessly. **Cons:** - Users experience **slow performance** with occasional lag during peak times, impacting overall efficiency and reliability. - Users note that the **mobile app usability** requires enhancements for a smoother and more efficient experience. - Users find the **initial setup complex** , though the support team is responsive and helpful in overcoming this hurdle. - Users find the **limited customization** of message templates in CloudContactAI somewhat restrictive for their needs. - Users find the **message templates a bit limited in customization** , which impacts their overall flexibility in communication. #### What Are Recent G2 Reviews of CloudContactAI? **"[Essential for Customer Relations](https://www.g2.com/survey_responses/cloudcontactai-review-10519598)"** **Rating:** 5.0/5.0 stars *— Temple K. B.* [Read full review](https://www.g2.com/survey_responses/cloudcontactai-review-10519598) --- **"[Elevating Customer Experience!](https://www.g2.com/survey_responses/cloudcontactai-review-10521553)"** **Rating:** 5.0/5.0 stars *— Darren L.* [Read full review](https://www.g2.com/survey_responses/cloudcontactai-review-10521553) --- ### 3. [MessageDesk](https://www.g2.com/products/messagedesk/reviews) MessageDesk is a web-based business text messaging and shared SMS inbox platform that enables organizations to send and receive SMS/MMS from existing landline or VoIP phone numbers through a multi-user interface. MessageDesk is designed for mid-sized and larger teams that want a centralized way to handle texting without moving their primary phone numbers to a new carrier. MessageDesk supports U.S. and Canadian 10-digit numbers and can connect with all major VoIP providers and messaging services like Twilio, while allowing voice calls to remain with the current provider. Capabilities include: Text-enabling existing numbers: connect a business landline, Twilio, or VoIP number via number hosting/authorization, or use new local or toll-free numbers. Shared team inbox: all inbound/outbound conversations appear in a single inbox for multiple agents, with conversation history visible to the team. Relay automations/workflows: assignment, labeling, filtering, and internal collaboration features to automatically send messages and route conversations across threads. Messaging features: group texting, mass/broadcast texting, MMS messaging/media, templates, and scheduled text messages. Customers use MessageDesk in a variety of ways, including for appointment reminders, customer support via text, sales or lead follow-ups, dispatch and logistics messaging, HR and company updates, service and delivery updates, and billing notifications. MessageDesk also includes carrier registration support for A2P 10DLC, which is required for all business texting use cases in the U.S. You can use MessageDesk via any device with a web browser or download the companion mobile apps for iOS or Android. MessageDesk integrates with Zapier to connect to CRMs, forms, and scheduling tools. More integrations are planned for the future. **Average Rating:** 4.6/5.0 **Total Reviews:** 35 **How Do G2 Users Rate MessageDesk?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Reporting:** 8.6/10 (Category avg: 8.4/10) - **API Integration:** 8.3/10 (Category avg: 8.5/10) - **Automation:** 8.9/10 (Category avg: 8.8/10) **Who Is the Company Behind MessageDesk?** - **Seller:** [Alderwood Labs](https://www.g2.com/sellers/alderwood-labs) - **Year Founded:** 2018 - **HQ Location:** Reno, Nevada - **Twitter:** @messagedeskapp (93 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/messagedeskapp/ (8 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 77% Small-Business, 20% Mid-Market #### What Are MessageDesk's Pros and Cons? **Pros:** - Ease of Use (6 reviews) - Easy Communication (6 reviews) - Automation (5 reviews) - Communication (5 reviews) - Customer Support (4 reviews) **Cons:** - Complex Processes (2 reviews) - Expensive (2 reviews) - Messaging Issues (2 reviews) - Number Issues (2 reviews) - App Incompatibility (1 reviews) ### What Do G2 Reviewers Say About MessageDesk? *AI-generated summary from verified user reviews* **Pros:** - Users find MessageDesk **easy to use and setup** , making communication seamless for daily and official tasks. - Users love the **easy communication** features of MessageDesk, enhancing connectivity and streamlining client interactions seamlessly. - Users value the **automation features** of MessageDesk, significantly improving communication efficiency and management. - Users value the **effective communication** features of MessageDesk, enhancing connectivity and collaboration among team members. - Users highly value the **reliable customer support** of MessageDesk, which enhances their overall experience and satisfaction. **Cons:** - Users express frustration with **complex processes** in MessageDesk, finding the setup and threading difficult to manage. - Users find the pricing of MessageDesk to be **a bit high** , especially in comparison to competitors. - Users face **messaging issues** with multiple threads and confusion over message credits in group conversations on MessageDesk. - Users experience **number registration difficulties** and issues with duplicate contacts, complicating initial setup and usage. - Users face **app incompatibility** issues, leading to multiple threads and complicating participation in group conversations. #### What Are Recent G2 Reviews of MessageDesk? **"[Message Desk improved the way my company communicates with clients and staff.](https://www.g2.com/survey_responses/messagedesk-review-10788405)"** **Rating:** 5.0/5.0 stars *— Chris R.* [Read full review](https://www.g2.com/survey_responses/messagedesk-review-10788405) --- **"[It's a great app to messages and be connected with the team and colleagues](https://www.g2.com/survey_responses/messagedesk-review-11499637)"** **Rating:** 5.0/5.0 stars *— Disha D.* [Read full review](https://www.g2.com/survey_responses/messagedesk-review-11499637) --- #### What Are G2 Users Discussing About MessageDesk? - [What is MessageDesk used for?](https://www.g2.com/discussions/what-is-messagedesk-used-for) ### 4. [ClickSend](https://www.g2.com/products/clicksend-clicksend/reviews) ClickSend is a simple, reliable SMS platform built for businesses that can't afford to miss a message. It’s seriously simple infrastructure that works straight out of the box — and keeps working as you grow. Backed by genuinely helpful 24/7 support from people who actually know their stuff. Send from the Dashboard in just a few clicks — or straight from your email inbox. Build with our clean, well-loved API docs. Or connect through hundreds of integrations and slot it straight into the tools your team already uses. Most users are up and sending within minutes. No developers required (but if you have one, they'll love us too). Why 90,000+ businesses and developers choose ClickSend: · Direct carrier routes to 190+ countries — no middlemen, no grey routes · 99.95%+ uptime so your messages go out when it matters · Lightning-fast delivery for time-sensitive comms · Pay-as-you-go pricing — scale up, scale down, only ever pay for what you send · 24/7 support from real people who actually understand the platform It's built for operational messaging as much as marketing. Appointment reminders, delivery notifications, 2FA codes, staff alerts, booking confirmations — the communications that keep a business running day to day. Trusted by healthcare and wellness clinics, financial services, real estate agencies, education providers, event organisers, construction companies and not-for-profits — and the developers building messaging into their products and workflows. **Average Rating:** 4.1/5.0 **Total Reviews:** 49 **How Do G2 Users Rate ClickSend?** - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.1/10) - **Reporting:** 7.8/10 (Category avg: 8.4/10) - **API Integration:** 8.8/10 (Category avg: 8.5/10) - **Automation:** 8.2/10 (Category avg: 8.8/10) **Who Is the Company Behind ClickSend?** - **Seller:** [ClickSend](https://www.g2.com/sellers/clicksend) - **Company Website:** https://www.clicksend.com/ - **Year Founded:** 2013 - **HQ Location:** Perth, WA - **Twitter:** @ClickSendSMS (442 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/clicksend/about (91 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 69% Small-Business, 20% Mid-Market #### What Are ClickSend's Pros and Cons? **Pros:** - Ease of Use (11 reviews) - Integrations (5 reviews) - Pricing (5 reviews) - User-Friendly (5 reviews) - Affordable (4 reviews) **Cons:** - Expensive (4 reviews) - Expensive Pricing (2 reviews) - Limited Customization (2 reviews) - Missing Features (2 reviews) - SMS (2 reviews) ### What Do G2 Reviewers Say About ClickSend? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of ClickSend, benefiting from its intuitive interface and simple campaign setups. - Users love the **seamless integrations** of ClickSend with various tools, enhancing their marketing and communication workflows efficiently. - Users appreciate the **well-priced solution** offered by ClickSend, making it a versatile tool for marketing needs. - Users appreciate the **user-friendly interface** of ClickSend, enjoying seamless navigation and integration with existing systems. - Users value the **affordable pricing** of ClickSend, praising its versatility and efficiency for various marketing needs. **Cons:** - Users find ClickSend **expensive** with limited customization options, impacting overall satisfaction despite its helpful features. - Users find ClickSend's pricing to be **a bit expensive** , particularly impacting high-volume messaging businesses. - Users find ClickSend's **limited customization options** frustrating, as it restricts their ability to tailor messages effectively. - Users find ClickSend lacks **many essential features** , limiting its functionality compared to more advanced programs. - Users are concerned about **SMS delivery issues** that may affect real-time communication for their businesses. #### What Are Recent G2 Reviews of ClickSend? **"[Simple, no-frills but gets job done](https://www.g2.com/survey_responses/clicksend-review-10921169)"** **Rating:** 4.5/5.0 stars *— Verified User in Food & Beverages* [Read full review](https://www.g2.com/survey_responses/clicksend-review-10921169) --- **"[ClickSend SMS Review](https://www.g2.com/survey_responses/clicksend-review-11746259)"** **Rating:** 5.0/5.0 stars *— Justin T.* [Read full review](https://www.g2.com/survey_responses/clicksend-review-11746259) --- #### What Are G2 Users Discussing About ClickSend? - [What is ClickSend Fax Gateway used for?](https://www.g2.com/discussions/what-is-clicksend-fax-gateway-used-for) - [What is ClickSend Email Gateway used for?](https://www.g2.com/discussions/what-is-clicksend-email-gateway-used-for) - [What is ClickSend MMS Gateway used for?](https://www.g2.com/discussions/what-is-clicksend-mms-gateway-used-for) - [What is ClickSend used for?](https://www.g2.com/discussions/what-is-clicksend-used-for) - [Who uses ClickSend?](https://www.g2.com/discussions/who-uses-clicksend) ### 5. [Mongoose Conversation Intelligence Platform](https://www.g2.com/products/mongoose-conversation-intelligence-platform/reviews) Every conversation matters.™ Mongoose empowers higher ed institutions with AI-driven engagement solutions that help students, alumni, and staff connect meaningfully—at the right time, on the right channel. Colleges and universities have achieved 8.7% enrollment growth, 20% higher retention rates, and a 300% increase in Giving Day donations using Mongoose, the Conversation Intelligence Platform built exclusively for higher ed. Trusted by 1,000+ institutions, Mongoose helps teams scale engagement, drive measurable outcomes, and inspire lifelong connections across recruitment, student success, and advancement. **Average Rating:** 4.6/5.0 **Total Reviews:** 102 **How Do G2 Users Rate Mongoose Conversation Intelligence Platform?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10) - **Reporting:** 8.3/10 (Category avg: 8.4/10) - **API Integration:** 7.1/10 (Category avg: 8.5/10) - **Automation:** 8.5/10 (Category avg: 8.8/10) **Who Is the Company Behind Mongoose Conversation Intelligence Platform?** - **Seller:** [Mongoose](https://www.g2.com/sellers/mongoose) - **Year Founded:** 2009 - **HQ Location:** Orchard Park, New York - **Twitter:** @hellomongoose (488 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/hello-mongoose/ (72 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Higher Education, Education Management - **Company Size:** 55% Mid-Market, 22% Enterprise #### What Are Mongoose Conversation Intelligence Platform's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Features (4 reviews) - Customer Support (3 reviews) - Helpful (3 reviews) - Time-saving (3 reviews) **Cons:** - Integration Issues (2 reviews) - Poor Integration (2 reviews) - API Integration Issues (1 reviews) - Communication Issues (1 reviews) - Connection Issues (1 reviews) ### What Do G2 Reviewers Say About Mongoose Conversation Intelligence Platform? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Mongoose, finding it intuitive and efficient for managing student interactions. - Users praise the **intuitive dashboard and smart messaging** features of Mongoose for enhancing communication efficiency and organization. - Users value the **responsive customer support** from Mongoose, enhancing their overall experience with the platform. - Users find Mongoose to be a **valuable and easy-to-use tool** that enhances communication and outreach efforts. - Users appreciate the **time-saving features** of Mongoose Conversation Intelligence Platform, streamlining communication and organizing student interactions efficiently. **Cons:** - Users struggle with **integration issues** that hinder profile uploads and limit seamless use of Mongoose with other tools. - Users struggle with **poor integration** , making uploading profiles and syncing with internal systems challenging and cumbersome. - Users face **API integration issues** with Mongoose, making it difficult to upload or create student profiles smoothly. - Users experience **communication issues** with Mongoose, particularly with call identification and notification management. - Users experience **connection issues** with the Mongoose system, finding call identification and notifications inconvenient. #### What Are Recent G2 Reviews of Mongoose Conversation Intelligence Platform? **"[Cute and motivating](https://www.g2.com/survey_responses/mongoose-conversation-intelligence-platform-review-7139848)"** **Rating:** 4.0/5.0 stars *— Cassie M.* [Read full review](https://www.g2.com/survey_responses/mongoose-conversation-intelligence-platform-review-7139848) --- **"[Boosts Communication with Easy Setup](https://www.g2.com/survey_responses/mongoose-conversation-intelligence-platform-review-12031088)"** **Rating:** 4.5/5.0 stars *— Elisa K.* [Read full review](https://www.g2.com/survey_responses/mongoose-conversation-intelligence-platform-review-12031088) --- ### 6. [Hatch](https://www.g2.com/products/hatchify-hatch/reviews) Hatch is the only customer communication platform designed for bottom-line growth. With your outreach and follow-up on autopilot, plus custom AI agents that text with your leads and customers, you can turn more leads into appointments, sales, and repeat customers without the overhead costs. Satisfy customers, alleviate employee burdens, and scale your revenue with Hatch. **Average Rating:** 4.3/5.0 **Total Reviews:** 77 **How Do G2 Users Rate Hatch?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.1/10) - **Reporting:** 8.0/10 (Category avg: 8.4/10) - **API Integration:** 8.6/10 (Category avg: 8.5/10) - **Automation:** 9.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Hatch?** - **Seller:** [Hatch](https://www.g2.com/sellers/hatch-df7ccc7c-5adb-4b9c-9d72-a0f1946f5f76) - **Year Founded:** 2016 - **HQ Location:** New York, NY - **Twitter:** @usehatchapp (314 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/usehatchapp/ (169 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Construction, Consumer Services - **Company Size:** 79% Small-Business, 19% Mid-Market #### What Are Hatch's Pros and Cons? **Pros:** - Automation (11 reviews) - Ease of Use (10 reviews) - Customer Engagement (8 reviews) - Helpful (8 reviews) - Customer Support (6 reviews) **Cons:** - Poor Customer Support (5 reviews) - Missing Features (4 reviews) - Complexity (3 reviews) - Learning Curve (3 reviews) - Message Management (3 reviews) ### What Do G2 Reviewers Say About Hatch? *AI-generated summary from verified user reviews* **Pros:** - Users value the **automation capabilities** of Hatch, streamlining communication and lead management efficiently. - Users appreciate the **ease of use** of Hatch, enjoying its seamless integration and straightforward functionality. - Users value the **responsive customer support** from Hatch, enhancing their engagement and overall experience significantly. - Users find Hatch to be **super helpful** , particularly appreciating its ease of use and effective lead management features. - Users value the **fantastic customer support** from Hatch, enhancing their experience and integration with existing systems. **Cons:** - Users experience **poor customer support** availability, making it challenging to get timely assistance when needed. - Users are frustrated by the **missing features** in Hatch, such as lack of Facebook Messenger integration and incomplete functions. - Users find the **complexity** of creating settings and formulas within Hatch frustrating, impacting their overall experience. - Users find the **learning curve challenging** , requiring practice and support to navigate the software effectively. - Users often face **message management challenges** due to insufficient visibility and limited scheduling options, affecting efficiency. #### What Are Recent G2 Reviews of Hatch? **"[A Promising Tool for Growing Our Business](https://www.g2.com/survey_responses/hatch-review-10573985)"** **Rating:** 5.0/5.0 stars *— Logan D.* [Read full review](https://www.g2.com/survey_responses/hatch-review-10573985) --- **"[A Game-Changer for Sleep](https://www.g2.com/survey_responses/hatch-review-11776720)"** **Rating:** 5.0/5.0 stars *— Sarah S.* [Read full review](https://www.g2.com/survey_responses/hatch-review-11776720) --- ### 7. [Adobe Journey Optimizer](https://www.g2.com/products/adobe-journey-optimizer/reviews) Adobe Journey Optimizer is a leading customer engagement solution, enabling brands to orchestrate and deliver personalized customer engagement across all channels — including email, web, app, mobile, and more — in the moments that matter to your customers. Profiles and Audiences: Built on the powerful Adobe Experience Platform, Journey Optimizer unifies customer data, creating real-time profiles and audiences that allow marketers to understand behaviors and preferences deeply, ensuring relevant interations at every touchpoint. The platform also prioritizes Data Governance & Privacy with comprehensive tools to help ensure brands are enabled to manage customer data responsibly and compliance with privacy regulations. Journey Orchestration: Harness an intuitive drag-and-drop journey canvas for creating complex, multi-step customer journeys. Marketers can orchestrate and activate messages, offers, and other content in real-time, and across channels, targeting customers based on behaviors, contextual data, business events such as sign-ups, purchases, order status, flight delays, loyalty, and more. Messages and Content: Simplify creating, managing, personalizing and optimizing messages and content through a variety of authoring options from drag-and-drop visual editing to HTML coding. Users can manage, find, and distribute all the digital assets for cross-channel messaging and content creation from one centralized location . The natively embedded, centralized asset repository makes accessing digital assets easy, for faster content creation. . Personalize every messaging element with dynamic content — from subject lines to body copy — ensuring that communications resonate with audiences. Intelligent Optimization: Run experiments and make data-driven decisions, ensuring personalized interactions that align with business goals. Leverage data and AI to determine the next-best offer, test out new offer ideas, and quickly apply learnings across the journey — in real-time and at scale. Experiment with and optimize the impact of your customer engagement — from fine-tuning specifics such as subject lines, body copy, and imagery to updating strategies like channel mix, journey length, engagement frequency and more. Consumers are inundated with marketing — a lot of which gets tuned out. Journey Optimizer lets you cut through the clutter with embedded AI, dynamic content capabilities, and end-to-end journey orchestration so you can anticipate and meet your customers’ needs. **Average Rating:** 4.2/5.0 **Total Reviews:** 178 **How Do G2 Users Rate Adobe Journey Optimizer?** - **Has the product been a good partner in doing business?:** 8.0/10 (Category avg: 9.1/10) - **Reporting:** 7.1/10 (Category avg: 8.4/10) - **API Integration:** 6.3/10 (Category avg: 8.5/10) - **Automation:** 7.3/10 (Category avg: 8.8/10) **Who Is the Company Behind Adobe Journey Optimizer?** - **Seller:** [Adobe](https://www.g2.com/sellers/adobe) - **Company Website:** https://adobe.com - **Year Founded:** 1982 - **HQ Location:** San Jose, CA - **Twitter:** @Adobe (956,842 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1480/ (42,087 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 38% Small-Business, 33% Enterprise #### What Are Adobe Journey Optimizer's Pros and Cons? **Pros:** - Ease of Use (62 reviews) - Journey Management (61 reviews) - Personalization (56 reviews) - Personalization Services (56 reviews) - Automation (53 reviews) **Cons:** - Learning Curve (77 reviews) - Steep Learning Curve (51 reviews) - Difficult Learning (34 reviews) - Complexity (29 reviews) - Difficult Setup (28 reviews) ### What Do G2 Reviewers Say About Adobe Journey Optimizer? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Adobe Journey Optimizer, making complex customer journeys simple and intuitive. - Users praise Adobe Journey Optimizer for its **real-time data integration and seamless cross-channel journey orchestration** , enhancing customer engagement effectively. - Users value the **personalization features** of Adobe Journey Optimizer, enabling tailored real-time customer experiences across multiple channels. - Users value the **personalization services** of Adobe Journey Optimizer, enabling timely and relevant customer interactions effortlessly. - Users benefit from the **automation capabilities** of Adobe Journey Optimizer, enhancing efficiency in customer communication and experience. **Cons:** - Users find the **learning curve challenging** , especially for those new to the Adobe ecosystem and its features. - Users find a **steep learning curve** in Adobe Journey Optimizer, making it challenging for new users to adapt. - Users find the **difficult learning** curve steep, making the platform challenging for new and less technically savvy teams. - Users find the platform to have a **complexity barrier** , making it challenging for new users and teams to navigate. - Users face a **difficult setup** process for Adobe Journey Optimizer, requiring extensive training and technical skills for effective use. #### What Are Recent G2 Reviews of Adobe Journey Optimizer? **"[Streamlined Customer Insights with Easy Onboarding](https://www.g2.com/survey_responses/adobe-journey-optimizer-review-12921857)"** **Rating:** 4.0/5.0 stars *— Kevin A.* [Read full review](https://www.g2.com/survey_responses/adobe-journey-optimizer-review-12921857) --- **"[Flexible Journeys, Challenging Setup](https://www.g2.com/survey_responses/adobe-journey-optimizer-review-12815921)"** **Rating:** 4.0/5.0 stars *— Praney M.* [Read full review](https://www.g2.com/survey_responses/adobe-journey-optimizer-review-12815921) --- ### 8. [Get it SMS](https://www.g2.com/products/get-it-sms/reviews) Get It SMS No. 1 cloud communication platform which offers a simple, fast, and scalable way to help companies modernize their business methods. GetItSMS is a CPasS service which stands for Communication platform as a service where the premium services offered are WhatsApp bulk message, WhatsApp Business API, Bulk WhatsApp Marketing, WhatsApp OTP, WhatsApp chatbot, WhatsApp Shopify integration, WhatsApp WordPress integration, bulk SMS, OTP SMS, Email marketing, bulk voice call, Missed call alert &, etc. **Average Rating:** 4.9/5.0 **Total Reviews:** 21 **How Do G2 Users Rate Get it SMS?** - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) **Who Is the Company Behind Get it SMS?** - **Seller:** [GetItSMS](https://www.g2.com/sellers/getitsms) - **Year Founded:** 2019 - **HQ Location:** N/A - **Twitter:** @GetItSMS (6 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/getitsms/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 71% Small-Business, 29% Mid-Market #### What Are Get it SMS's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Staff Support (5 reviews) - Messaging (4 reviews) - Campaign Management (3 reviews) - Features (3 reviews) **Cons:** - Chat Functionality Issues (2 reviews) - Messaging Issues (2 reviews) - Delays (1 reviews) - Expensive (1 reviews) - Integration Issues (1 reviews) ### What Do G2 Reviewers Say About Get it SMS? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **user-friendly interface** of Get it SMS, making it accessible even for non-tech users. - Users praise the **exceptional staff support** of Get it SMS, appreciating timely assistance and guidance for successful marketing campaigns. - Users value the **user-friendly interface** of Get it SMS, simplifying bulk WhatsApp message management effectively. - Users commend the **effective campaign management** of Get it SMS, enhancing audience reach and engagement effortlessly. - Users love the **user-friendly interface** and extensive features of Get it SMS for managing bulk WhatsApp messages. **Cons:** - Users feel that the **WhatsApp chatbot functionality needs improvement** to enhance their overall experience with Get it SMS. - Users face **messaging issues** with Get it SMS, particularly when sending bulk messages on WhatsApp. - Users find the **70 to 80% delivery rate** of Get it SMS embarrassing, overshadowing other positive aspects. - Users feel the cost of Get it SMS is **not justified** by the support or delivery quality received. - Users face **integration issues** with Get It SMS, lacking connections to Facebook and Instagram, affecting functionality. #### What Are Recent G2 Reviews of Get it SMS? **"[The easiest and much better platform to generate leads through WhatsApp](https://www.g2.com/survey_responses/get-it-sms-review-7855919)"** **Rating:** 5.0/5.0 stars *— Bipin A.* [Read full review](https://www.g2.com/survey_responses/get-it-sms-review-7855919) --- **"[Top notch technical support and great tool](https://www.g2.com/survey_responses/get-it-sms-review-8431524)"** **Rating:** 5.0/5.0 stars *— Madan C.* [Read full review](https://www.g2.com/survey_responses/get-it-sms-review-8431524) --- ### 9. [CallHub](https://www.g2.com/products/callhub/reviews) CallHub is a trusted campaigning platform that will revolutionize your outreach, canvassing, mobilizing, and marketing campaigns. We offer calling, texting, and email solutions for political campaigns, advocacy groups, nonprofits, and businesses of all sizes. But CallHub is more than a software solution. We understand your needs for data security, high contact rates, automation, reliability, and compliance. CallHub is designed with these parameters in focus. Try us out today! **Average Rating:** 4.8/5.0 **Total Reviews:** 32 **How Do G2 Users Rate CallHub?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **Reporting:** 8.0/10 (Category avg: 8.4/10) - **API Integration:** 9.3/10 (Category avg: 8.5/10) - **Automation:** 8.9/10 (Category avg: 8.8/10) **Who Is the Company Behind CallHub?** - **Seller:** [CallHub](https://www.g2.com/sellers/callhub-b4d0a0b0-2029-47cf-9a69-3d15e0f35306) - **Year Founded:** 2011 - **HQ Location:** Claymont, DE - **Twitter:** @CallHub (2,438 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/callhub.io/ (212 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Political Organization - **Company Size:** 74% Small-Business, 23% Mid-Market #### What Are CallHub's Pros and Cons? **Pros:** - Call Recording (1 reviews) - Ease of Use (1 reviews) - Efficiency (1 reviews) - Flexibility (1 reviews) - Helpful (1 reviews) **Cons:** - Call Issues (1 reviews) - Campaign Issues (1 reviews) - Connection Issues (1 reviews) - Dialer Limitations (1 reviews) - Expensive (1 reviews) ### What Do G2 Reviewers Say About CallHub? *AI-generated summary from verified user reviews* **Pros:** - Users value the **call recording feature** of CallHub for efficient call management and streamlined sales processes. - Users value the **ease of use** of CallHub, enjoying flexibility without the need for extensive commitments. - Users appreciate the **efficiency** of CallHub, streamlining call management and enhancing productivity seamlessly. - Users value the **flexibility** of CallHub, allowing them to scale services without long-term commitments. - Users find CallHub a **helpful dialing platform** for managing calls and sales while adding notes effortlessly. **Cons:** - Users frequently experience **call issues** , including unexpected disconnections and echo, impacting their communication quality. - Users find the **cost per minute high** and note that reporting features need significant improvement for B2B campaigns. - Users experience frequent **connection issues** , including unexpected disconnections and call echoes, affecting their communication quality. - Users experience frustrating **dialer limitations** with unexpected disconnections and echo during calls affecting communication quality. - Users find the **cost per minute too high** , which may limit its value for budget-conscious businesses. #### What Are Recent G2 Reviews of CallHub? **"[makes 100s of calls in minutes](https://www.g2.com/survey_responses/callhub-review-10751335)"** **Rating:** 5.0/5.0 stars *— Adrian C.* [Read full review](https://www.g2.com/survey_responses/callhub-review-10751335) --- **"[Good calling app for those wanting flexibilty](https://www.g2.com/survey_responses/callhub-review-9212662)"** **Rating:** 4.0/5.0 stars *— Norman P.* [Read full review](https://www.g2.com/survey_responses/callhub-review-9212662) --- #### What Are G2 Users Discussing About CallHub? - [What is CallHub used for?](https://www.g2.com/discussions/what-is-callhub-used-for) ### 10. [360 SMS APP](https://www.g2.com/products/360-sms-app/reviews) 360 SMS App is a fully Salesforce- and Zoho-native, AI-powered messaging solution built to elevate digital engagement across 15+ communication channels. Trusted by 60k+ users across 100+ countries, 360 SMS has been helping businesses connect better for over a decade, with a 4.98/5 AppExchange rating backed by 1,200+ reviews. The app enables businesses to manage one-on-one conversations, bulk messaging, automated drips, surveys, and AI chatbots—directly within Salesforce records. With AI and AI agents supporting every stage of the customer journey, teams can create meaningful conversations, elevate engagement strategies, generate more business, and convert more effortlessly. Teams can send and receive messages across SMS, WhatsApp, WeChat, LINE, Viber, Kakao, Zalo, and more—without switching tools or losing context. Every interaction is automatically logged against Leads, Contacts, and custom objects, giving teams a complete and connected view of customer communication. 360 SMS supports both no-code automation for quick setups and advanced Salesforce automation using Flows, APIs, and integrations for scalable use cases. AI-powered capabilities help teams work smarter with real-time language translation, AI-suggested replies, message refinement, template quality scoring, conversation summaries, and next-action recommendations. Built-in compliance tools help manage opt-ins and opt-outs intelligently, support selective consent, and adapt to future regulations using custom fields. AI chatbots further automate engagement by answering FAQs, qualifying leads, scheduling meetings, and routing conversations when human attention is needed. Used by sales, marketing, service, education, healthcare, financial services, and more, 360 SMS modernizes Salesforce digital engagement—making conversations faster, smarter, and more impactful across every channel. 360 SMS Powerful Features: -Single/ Bulk SMS / Messages -Conversation Manager -Link Shortening and Tracking -SMS Scheduling -Batch Texting from Reports & Campaigns -Incoming Alerts -Automation via Flows, Workflows, APEX & API -No-code Automation for recurring messages -Utility Bar (1-Click Reply) -Auto-assign replies to owners -BYON - Bring Your Own Number(s) -Email replies delivered as SMS -Pause campaigns during off-hours -Consistent sender identity -Long code, Dedicated and shared Short Codes, Toll-free number -SMS History 360 SMS AI features: -AI-powered P2P Messaging -Speech-to-Text Message Drafting -Template Quality Scoring -AI-Driven Multichannel Drip Campaigns -AI Chatbots & Surveys -Language Translation -AI Compliance Monitor -Conversation analysis -AI Message Rephrasing and Refining Key Benefits of 360 SMS: -Reach customers on their preferred channel: Engage across SMS, WhatsApp, WeChat, LINE, Viber, Kakao, Zalo, and 15+ channels from a single platform—no tool switching, no fragmented conversations. -Deliver connected experiences: Launch one drip campaign across multiple channels at once and deliver a connected, well-timed experience that feels personal and consistent. -Keep every conversation contextual: All messages are automatically logged against Salesforce and Zoho records, giving teams full visibility into past interactions, history, and engagement. -Respond faster with AI and AI Agents intelligence: Use AI-suggested replies, message refinement, conversation summaries, and 50+ AI Agents to handle FAQs, qualify leads, route conversations, and recommend next best actions. -Reduce manual work and boost productivity: Set up automated messages, follow-ups, reminders, and workflows without coding—or scale further using Salesforce Flows, APIs, and integrations. -Turn conversations into measurable outcomes: Drive replies, conversions, bookings, and follow-ups through AI-led drip campaigns and actionable conversation insights. -Stay compliant and reduce financial and legal risks: Built-in opt-in and opt-out management, selective consent, and future-ready compliance controls help teams message confidently at scale. -Scale globally with confidence: Trusted by 60K+ users across 100+ countries, 360 SMS supports global communication with AI-powered language translation and localization. -Proven, trusted, and enterprise-ready: Backed by over a decade of innovation and a 4.98/5 AppExchange rating from 1,200+ reviews, 360 SMS is a reliable choice for growing businesses. -Works across industries and teams: Whether it’s sales, marketing, service, education, healthcare, finance, or operations, 360 SMS adapts to any industry and B2B use case. -Native to Salesforce and Zoho: No external tools, no data silos—just seamless multichannel digital engagement fully embedded within Salesforce and Zoho. FAQs: What makes the 360 SMS App unique? 360 SMS is unique because it’s fully Salesforce-native and built to elevate digital engagement across 15+ channels, not just sending messages. It brings multichannel messaging, AI-powered automation, and AI agents together in one place—so teams can manage conversations, campaigns, and follow-ups to drive more engagement, leads and conversions. Why should someone choose the 360 SMS app over its competitors? 360 SMS is built to transform digital engagement, not just message sending. It supports 15+ channels, enables multi-channel drip campaigns, and includes out-of-the-box AI chatbots and AI agents that automate conversations, follow-ups, and engagement across the customer journey. Teams operate from a unified messaging console inside Salesforce, keeping every conversation, reply, and action connected. With no-code automation, advanced Salesforce automation options, and AI-powered assistance, 360 SMS helps teams engage faster, smarter, and at scale—without switching tools or adding complexity. Who is the primary audience for the 360 SMS app? B2B teams across industries often struggle to manage conversations across multiple channels while keeping data, context, and compliance intact. 360 SMS is built for sales, marketing, service, education, healthcare, finance, and operations teams using Salesforce or Zoho. It works across industries and helps teams handle high volumes, automate follow-ups, and deliver connected, AI-assisted digital engagement—without switching tools or adding complexity. What’s the story behind the 360 SMS app? 360 SMS was created to solve a simple problem: messaging inside Salesforce shouldn’t feel fragmented or outdated. Over the last decade, it has evolved into a trusted, AI-powered digital engagement platform used by 60k+ users worldwide—helping teams have faster, smarter, and more meaningful conversations across every channel. **Average Rating:** 4.7/5.0 **Total Reviews:** 80 **How Do G2 Users Rate 360 SMS APP?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Reporting:** 8.2/10 (Category avg: 8.4/10) - **API Integration:** 8.6/10 (Category avg: 8.5/10) - **Automation:** 9.1/10 (Category avg: 8.8/10) **Who Is the Company Behind 360 SMS APP?** - **Seller:** [360SMS App](https://www.g2.com/sellers/360sms-app) - **Year Founded:** 2012 - **HQ Location:** Laguna Beach, US - **Twitter:** @360SMSApp (530 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/360smsapp (23 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Real Estate, Computer Software - **Company Size:** 58% Small-Business, 32% Mid-Market #### What Are 360 SMS APP's Pros and Cons? **Pros:** - Ease of Use (1 reviews) - Intuitive (1 reviews) - Salesforce Integration (1 reviews) - User-Friendly (1 reviews) **Cons:** - Chat Issues (1 reviews) - Poor Customer Support (1 reviews) ### What Do G2 Reviewers Say About 360 SMS APP? *AI-generated summary from verified user reviews* **Pros:** - Users find 360 SMS APP to be **very user-friendly** , making it accessible for people with varying skill levels. - Users find the **intuitive design** of 360 SMS APP essential for catering to diverse skill levels effectively. - Users value the **native integration with Salesforce** offered by 360 SMS APP, enhancing their workflow efficiency. - Users find the **user-friendly interface** of 360 SMS APP essential for accommodating diverse skill levels. **Cons:** - Users experience **non-responsive support** , with AI assistance that fails to effectively resolve their issues. - Users experience **poor customer support** with a non-responsive team and ineffective AI assistance. #### What Are Recent G2 Reviews of 360 SMS APP? **"[Automatic Salesforce-Triggered Texts That Save Time and Cut Manual Work](https://www.g2.com/survey_responses/360-sms-app-review-12715108)"** **Rating:** 5.0/5.0 stars *— Poorvi W.* [Read full review](https://www.g2.com/survey_responses/360-sms-app-review-12715108) --- **"[Direct Customer Connection That Keeps Projects on Track](https://www.g2.com/survey_responses/360-sms-app-review-12709069)"** **Rating:** 4.0/5.0 stars *— Ronald P.* [Read full review](https://www.g2.com/survey_responses/360-sms-app-review-12709069) --- #### What Are G2 Users Discussing About 360 SMS APP? - [What is 360 SMS APP used for?](https://www.g2.com/discussions/what-is-360-sms-app-used-for) ### 11. [Tatango](https://www.g2.com/products/tatango/reviews) Since 2007, nonprofit organizations have used Tatango's best-in-class software to create meaningful text message conversations with donors, resulting in hundreds of millions of dollars being fundraised. Made to serve the needs of high-volume senders, Tatango's easy-to-use technology ensures that every client has the features and functionality to fully realize the power of text messaging within their organization and maximize their fundraising results. **Average Rating:** 4.5/5.0 **Total Reviews:** 167 **How Do G2 Users Rate Tatango?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Reporting:** 7.9/10 (Category avg: 8.4/10) - **API Integration:** 7.6/10 (Category avg: 8.5/10) - **Automation:** 7.8/10 (Category avg: 8.8/10) **Who Is the Company Behind Tatango?** - **Seller:** [Tatango](https://www.g2.com/sellers/tatango) - **Year Founded:** 2007 - **HQ Location:** Seattle, Washington - **Twitter:** @tatango (1,443 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/201309/ (32 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Digital Strategist, Senior Digital Strategist - **Top Industries:** Political Organization, Marketing and Advertising - **Company Size:** 52% Small-Business, 41% Mid-Market #### What Are Tatango's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Helpful (1 reviews) **Cons:** - Missing Features (1 reviews) - Poor Customer Support (1 reviews) ### What Do G2 Reviewers Say About Tatango? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **exceptional customer support** at Tatango, noting their promptness and expertise in campaign optimization. - Users praise Tatango's **exceptional support team** for being prompt, professional, and knowledgeable in campaign optimization. **Cons:** - Users feel **misled about features** of the NXT interface, though customer service helps mitigate concerns. - Users report experiencing **poor customer support** , leading to frustration and disappointment with Tatango's responsiveness. #### What Are Recent G2 Reviews of Tatango? **"[Tatango is easy to navigate and the team is incredibly helpful!](https://www.g2.com/survey_responses/tatango-review-9524468)"** **Rating:** 5.0/5.0 stars *— Angie M.* [Read full review](https://www.g2.com/survey_responses/tatango-review-9524468) --- **"[We highly recommend Tatango to any organization looking to elevate their messaging capabilities.](https://www.g2.com/survey_responses/tatango-review-10560826)"** **Rating:** 4.0/5.0 stars *— Nicole L.* [Read full review](https://www.g2.com/survey_responses/tatango-review-10560826) --- #### What Are G2 Users Discussing About Tatango? - [What is Tatango used for?](https://www.g2.com/discussions/what-is-tatango-used-for) ### 12. [Pendula](https://www.g2.com/products/pendula/reviews) Pendula is an enterprise customer engagement platform designed to help organisations maximise Customer Lifetime Value and foster stronger connections with their audience. By focusing on "moments that matter," Pendula enables businesses to engage customers in a personalised way, optimising conversion rates and enhancing the overall experience across every touchpoint. This platform is especially beneficial for businesses aiming to streamline communication processes without requiring extensive technical knowledge. With no coding skills necessary, Pendula supports automated and personalised two-way communication across multiple channels, including mobile, SMS, email, social messaging, and even fax. Now with RCS (Rich Communication Services) as a new channel, Pendula’s platform provides even more flexibility, allowing customers to receive interactive, media-rich messages on compatible devices. This channel range ensures that customers receive messages at their convenience, regardless of location or preferred method of communication, and supports an omnichannel marketing approach. Pendula’s robust suite of engagement and workflow automation tools empowers organisations to understand and respond to customer behaviour effectively. Key features include real-time analytics, omnichannel engagement across mobile, in-app, and web platforms, and a user-friendly interface that enables rapid campaign creation and delivery. Pendula also integrates seamlessly with over 80 systems via a rich API and native-built integrations, making it adaptable to various organisational needs. Pendula’s advanced Intelligence Suite brings new dimensions to customer engagement with the use of Artificial Intelligence (AI), offering tools such as sentiment analysis, data classification, and categorisation. This suite enables businesses to gain deeper insights into customer preferences, attitudes, and needs, providing critical intelligence that allows organisations to deliver timely and relevant content tailored to their audience. By leveraging these insights, businesses can anticipate customer behaviours and respond in a proactive and personalised way, enhancing engagement across the customer journey. Pendula’s criteria segmentation and event-based flows give businesses granular control over their communication strategies. This means organisations can drill down within a flow, enabling the creation of targeted customer journeys that respond to specific customer segments. By tailoring messages to unique audiences based on behaviours, attributes, or past interactions, Pendula empowers businesses to ensure the right message reaches the right person at the right time. This degree of customisation is essential for driving meaningful engagement, as customers increasingly expect brands to interact with them in ways that are personalised and relevant. Moreover, Pendula’s workflow automation capabilities enable seamless updates to billing systems, CRM, and other source data, automatically triggering next best actions based on customer interactions. By integrating directly with platforms like Salesforce and Zuora, Pendula ensures that every customer interaction is seamlessly linked to relevant data, providing a comprehensive view of each customer’s journey. This unified data stream supports informed decision-making and allows businesses to optimise their engagement strategies over time. Trusted by clients such as Shippit, amaysim, Origin Energy, and the University of London, Pendula has demonstrated its ability to elevate customer engagement strategies across diverse industries. **Average Rating:** 4.5/5.0 **Total Reviews:** 25 **How Do G2 Users Rate Pendula?** - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.1/10) - **Reporting:** 8.3/10 (Category avg: 8.4/10) - **API Integration:** 9.3/10 (Category avg: 8.5/10) - **Automation:** 9.0/10 (Category avg: 8.8/10) **Who Is the Company Behind Pendula?** - **Seller:** [Pendula](https://www.g2.com/sellers/pendula) - **Company Website:** https://www.pendula.com/ - **Year Founded:** 2017 - **HQ Location:** Surry Hills, New South Wales - **LinkedIn® Page:** https://www.linkedin.com/company/pendulahq/ (31 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Telecommunications - **Company Size:** 64% Mid-Market, 24% Small-Business #### What Are Pendula's Pros and Cons? **Pros:** - Customer Support (9 reviews) - Ease of Use (8 reviews) - Automation (7 reviews) - Integrations (7 reviews) - Simple (6 reviews) **Cons:** - Missing Features (5 reviews) - Feature Improvements (2 reviews) - Learning Curve (2 reviews) - Limitations (2 reviews) - Limited Features (2 reviews) ### What Do G2 Reviewers Say About Pendula? *AI-generated summary from verified user reviews* **Pros:** - Users praise Pendula's **top-notch customer support** , appreciating their responsiveness and guidance throughout the setup process. - Users find Pendula to be an **easy and intuitive tool** that simplifies client connections and enhances their experience. - Users value the **automation capabilities** of Pendula, which streamline communication and enhance campaign management effectively. - Users highlight the **seamless integrations** of Pendula, enhancing their ability to manage communications effectively. - Users find Pendula's **simplicity in setup and intuitive interface** enhances their ability to engage with customers effortlessly. **Cons:** - Users note the **missing features** in Pendula, particularly regarding recipient visibility and SMS limitations, impacting usability. - Users note **UI shortcomings** and suggest more advanced features for improved functionality and smoother integrations. - Users note a steep **learning curve** initially, but appreciate the extensive help available to ease the process. - Users find that **reporting visibility is limited** for complex analyses, hindering insights and comparisons across customer segments. - Users note the **limited features** of Pendula, particularly regarding SMS availability and messaging automation options. #### What Are Recent G2 Reviews of Pendula? **"[Easy to use, good UI](https://www.g2.com/survey_responses/pendula-review-10530397)"** **Rating:** 5.0/5.0 stars *— Verified User in Telecommunications* [Read full review](https://www.g2.com/survey_responses/pendula-review-10530397) --- **"[Pendula: Reliable Tool with Outstanding Support](https://www.g2.com/survey_responses/pendula-review-10641779)"** **Rating:** 5.0/5.0 stars *— Paula T.* [Read full review](https://www.g2.com/survey_responses/pendula-review-10641779) --- #### What Are G2 Users Discussing About Pendula? - [What is Pendula used for?](https://www.g2.com/discussions/what-is-pendula-used-for) ### 13. [Trumpia](https://www.g2.com/products/trumpia/reviews) Trumpia has all of the features you would expect from a mass texting provider, but does much more than coupons or mass blasts because our automation leads to long-lasting relationships with customers. That’s why Forbes named us the top SMS marketing provider, and G2 named us the easiest to set up and implement. Our automation offers the ability to personalize customer journeys in order to boost revenue, satisfaction, retention, and day-to-day operations. Trumpia Workbench, our next-gen workflow builder, has a free-form omnidirectional user interface that allows you to build completely flexible workflows and place tiles anywhere. As a result, Trumpia can handle more varieties of sophisticated customer journeys and automate your communications. In addition, we have 50+ prebuilt workflow templates, advanced targeting, integrated email & SMS, review management, and a powerful consolidated inbox. We also offer 365-day online support and upgraded plans that come with live phone support and a dedicated account manager. **Average Rating:** 4.4/5.0 **Total Reviews:** 55 **How Do G2 Users Rate Trumpia?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Reporting:** 7.2/10 (Category avg: 8.4/10) - **API Integration:** 5.4/10 (Category avg: 8.5/10) - **Automation:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind Trumpia?** - **Seller:** [Trumpia](https://www.g2.com/sellers/trumpia) - **Year Founded:** 2006 - **HQ Location:** Anaheim, CA - **Twitter:** @Trumpia (4,456 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1069034/ (105 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising, Retail - **Company Size:** 49% Small-Business, 36% Mid-Market #### What Are Trumpia's Pros and Cons? **Pros:** - Customer Support (4 reviews) - Ease of Use (4 reviews) - Helpful (3 reviews) - Notifications (3 reviews) - Messaging (2 reviews) **Cons:** - Difficult Setup (2 reviews) - Downtime Issues (1 reviews) - Learning Curve (1 reviews) - Not Intuitive (1 reviews) - Onboarding Issues (1 reviews) ### What Do G2 Reviewers Say About Trumpia? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **responsive customer support** from Trumpia, which helps them stay on track with their marketing efforts. - Users find Trumpia's service to be **very easy to use** , making communication with large groups efficient and effective. - Users find Trumpia **incredibly helpful** for creating engaging messaging and managing outreach effectively. - Users appreciate the **easy-to-use notification system** that facilitates personalized messaging and effective communication with teams. - Users appreciate the **ease of creating personalized and automated messaging** , enhancing communication and engagement with target audiences. **Cons:** - Users find the **difficult setup** of Trumpia challenging initially, but support helps ease the process afterward. - Users report experiencing **downtime issues** during service renewal, causing interruptions to their overall experience with Trumpia. - Users find the **learning curve steep** initially, but support helps ease the process after the first campaign. - Users find the **UX not intuitive** , wishing for a more user-friendly and updated design experience. - Users experience **onboarding issues** that can complicate initial setup and service renewal processes with Trumpia. #### What Are Recent G2 Reviews of Trumpia? **"[Easy to Use and Reliable, Minor Setup and Renewal Hiccups](https://www.g2.com/survey_responses/trumpia-review-11891147)"** **Rating:** 4.5/5.0 stars *— Claudius W. S.* [Read full review](https://www.g2.com/survey_responses/trumpia-review-11891147) --- **"[Outstanding Support Keeps Me Engaged](https://www.g2.com/survey_responses/trumpia-review-11831591)"** **Rating:** 5.0/5.0 stars *— Jennifer W.* [Read full review](https://www.g2.com/survey_responses/trumpia-review-11831591) --- #### What Are G2 Users Discussing About Trumpia? - [How do you use Red Oxygen?](https://www.g2.com/discussions/how-do-you-use-red-oxygen) - [What does trumpia cost?](https://www.g2.com/discussions/what-does-trumpia-cost) - [What is trumpia alerts for?](https://www.g2.com/discussions/what-is-trumpia-alerts-for) - [What is trumpia?](https://www.g2.com/discussions/what-is-trumpia) ### 14. [TXTImpact](https://www.g2.com/products/txtimpact/reviews) TXTImpact is a leading multichannel text messaging platform that enables businesses to run bulk messaging campaigns across SMS, MMS, RCS, WhatsApp, and SMS APIs — all from a single, powerful dashboard: TXTImpact Omnihub. Built for modern communication, TXTImpact helps businesses connect, engage, and convert faster with scalable, compliant, and high-delivery messaging solutions. Trusted by over 5,000 businesses, it has earned its reputation as a reliable messaging partner for small and medium-sized enterprises. Launch targeted mass texting campaigns worldwide with advanced segmentation, automation, and real-time analytics. Whether you need broadcast messaging, picture messaging (MMS), rich media RCS campaigns, WhatsApp messaging, SMS gateway integrations, mobile landing pages, text-to-email functionality, or QR code integrations — TXTImpact delivers everything you need to drive instant engagement. With TXTImpact, businesses can streamline promotional campaigns, appointment reminders, customer support, and internal communications through one centralized platform. We provide a wide range of innovative features tailored to your specific needs, seamless integrations with CRM and email platforms, and secure, regulation-compliant messaging backed by a 99.9% uptime guarantee. What sets TXTImpact apart is our commitment to exceptional customer support and ensuring your success at every step. Whether you're looking to enhance engagement, build stronger customer relationships, or drive measurable results, TXTImpact has the tools and expertise to help you achieve your goals. At TXTImpact, we’re not just a messaging provider we’re your trusted partner in transforming communication strategies and taking your business to the next level. Powerful business texting at a lower cost. TXTImpact plans start at just $29/month, with SMS credits from $0.0387 each and high-volume pricing as low as $0.0075 per message—helping you scale communication while reducing costs. **Average Rating:** 4.8/5.0 **Total Reviews:** 10 **How Do G2 Users Rate TXTImpact?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) - **Reporting:** 9.4/10 (Category avg: 8.4/10) - **API Integration:** 9.6/10 (Category avg: 8.5/10) - **Automation:** 9.6/10 (Category avg: 8.8/10) **Who Is the Company Behind TXTImpact?** - **Seller:** [TXTImpact](https://www.g2.com/sellers/txtimpact) - **Year Founded:** 2002 - **HQ Location:** New York, US - **Twitter:** @txtimpact (331 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/wire2air-txtimpact/ (17 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are TXTImpact's Pros and Cons? **Pros:** - Ease of Use (5 reviews) - Customer Support (4 reviews) - Automation (3 reviews) - Easy Integration (3 reviews) - User-Friendly (3 reviews) **Cons:** - Integration Issues (2 reviews) - Dashboard Issues (1 reviews) - Reporting Issues (1 reviews) ### What Do G2 Reviewers Say About TXTImpact? *AI-generated summary from verified user reviews* **Pros:** - Users find the **ease of use** of TXTImpact remarkable, enjoying its intuitive interface and seamless integration options. - Users value the **prompt and proactive customer support** of TXTImpact, enhancing their overall marketing experience significantly. - Users appreciate the **automation** features of TXTImpact, which significantly streamline their SMS campaign processes. - Users appreciate the **easy integration options** of TXTImpact, seamlessly connecting with tools like Salesforce and Mailchimp. - Users value the **user-friendly design** of TXTImpact, enjoying seamless setups and excellent customer support throughout. **Cons:** - Users appreciate the seamless integration but desire **more integration options** to align better with their workflows. - Users find the **dashboard issues** frustrating, particularly regarding its outdated look and slow registration process. - Users find the **analytics and reporting limitations** frustrating, craving deeper insights and better CRM integration. #### What Are Recent G2 Reviews of TXTImpact? **"[Best Mass texting Tool with a Lot of other Features](https://www.g2.com/survey_responses/txtimpact-review-11503462)"** **Rating:** 5.0/5.0 stars *— Ashwini D.* [Read full review](https://www.g2.com/survey_responses/txtimpact-review-11503462) --- **"[Best and affordable SMS Marketing Tool](https://www.g2.com/survey_responses/txtimpact-review-11828266)"** **Rating:** 5.0/5.0 stars *— Verified User in Telecommunications* [Read full review](https://www.g2.com/survey_responses/txtimpact-review-11828266) --- #### What Are G2 Users Discussing About TXTImpact? - [What is Txtimpact used for?](https://www.g2.com/discussions/what-is-txtimpact-used-for) - 3 comments ### 15. [Heymarket](https://www.g2.com/products/heymarket/reviews) Heymarket is an intuitive AI text messaging and email solution. Quickly and easily send personalized text messages and emails at scale that get fast responses and keep customers engaged. Manage all your business SMS and email conversations in centralized inboxes. Save your team time with AI agents that respond to customer questions automate appointment scheduling. And reliably integrate your CRM like Salesforce and HubSpot to communicate from your systems of engagement. Users love Heymarket! Shared inboxes, scheduled texts, auto-replies, easy-to-use templates with custom fields, and drip campaigns are just a few of the features that make Heymarket a top choice for customer success, marketing, sales, and operations teams. Admins and IT Managers love that Heymarket is fast to implement, easy to manage, and serious about enterprise-grade security. Heymarket offers SAML-based Single Sign On (SAML SSO) and a SOC 2 Type 2, HIPAA, and TCPA-compliant platform. **Average Rating:** 4.6/5.0 **Total Reviews:** 432 **How Do G2 Users Rate Heymarket?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) - **Reporting:** 7.8/10 (Category avg: 8.4/10) - **API Integration:** 8.0/10 (Category avg: 8.5/10) - **Automation:** 8.1/10 (Category avg: 8.8/10) **Who Is the Company Behind Heymarket?** - **Seller:** [Heymarket](https://www.g2.com/sellers/heymarket) - **Year Founded:** 2016 - **HQ Location:** San Francisco, California - **Twitter:** @heymarket (10 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10538106/ (32 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Health, Wellness and Fitness, Hospital & Health Care - **Company Size:** 71% Small-Business, 26% Mid-Market #### What Are Heymarket's Pros and Cons? **Pros:** - Ease of Use (11 reviews) - Customer Support (10 reviews) - Easy Communication (7 reviews) - Easy Integrations (6 reviews) - Team Collaboration (6 reviews) **Cons:** - Poor Customer Support (4 reviews) - SMS Issues (4 reviews) - SMS Limitations (4 reviews) - Missing Features (3 reviews) - Search Functionality (3 reviews) ### What Do G2 Reviewers Say About Heymarket? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Heymarket, facilitating seamless communication and efficient customer messaging. - Users rave about Heymarket's **responsive customer support** , making it easy to get help whenever needed. - Users value the **easy communication** with customers, appreciating the seamless messaging experience through SMS and user-friendly interface. - Users commend the **easy integrations** of Heymarket, seamlessly connecting with platforms like Zendesk and HubSpot. - Users love Heymarket for its **team collaboration features** , ensuring quick and seamless client interactions across the team. **Cons:** - Users express frustration with **poor customer support** , noting delays and inadequate knowledge from the support team. - Users face **SMS issues** , primarily needing to text individuals one-by-one and desiring more outbound channel options. - Users find **SMS limitations** in Heymarket restrictive, affecting their ability to communicate efficiently and effectively. - Users express frustration over **missing features** like a dedicated app, limited customization, and ineffective support, impacting usability. - Users experience **difficulties with the search functionality** , finding it clunky and struggling to load contacts efficiently. #### What Are Recent G2 Reviews of Heymarket? **"[Cost-Effective, Easy Texting Solution for Student Communication](https://www.g2.com/survey_responses/heymarket-review-12451840)"** **Rating:** 5.0/5.0 stars *— Micah C.* [Read full review](https://www.g2.com/survey_responses/heymarket-review-12451840) --- **"[Good SMS option](https://www.g2.com/survey_responses/heymarket-review-8848861)"** **Rating:** 4.5/5.0 stars *— Rebecka M.* [Read full review](https://www.g2.com/survey_responses/heymarket-review-8848861) --- #### What Are G2 Users Discussing About Heymarket? - [What is Heymarket used for?](https://www.g2.com/discussions/what-is-heymarket-used-for) - [What is Heymarket for G Suite used for?](https://www.g2.com/discussions/what-is-heymarket-for-g-suite-used-for) ### 16. [Regal](https://www.g2.com/products/regal/reviews) Regal helps businesses transform their customer experience with AI Agents. Regal helps businesses build, improve and manage AI Agents for CX. We're the only voice AI platform that treats conversations as part of your customer journey, not a separate channel. We have deep contact center experience, tools that let any team build complex AI Agents for CX, and a track record of improving customer lifetime value. For instance, our Unified Customer Profile allows businesses to understand real-time customer intent signals and automatically tailors multi-touch inbound and outbound interactions with a blend of AI Agents and your human agents. Regal supports over 200 leading brands including Toyota, Google, Kin Insurance, Ro, and Coursera. Regal is based in NYC and is backed by $83M from leading investors including Emergence Capital, Founder Collective and Homebrew. **Average Rating:** 4.7/5.0 **Total Reviews:** 45 **How Do G2 Users Rate Regal?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Reporting:** 7.6/10 (Category avg: 8.4/10) - **API Integration:** 7.9/10 (Category avg: 8.5/10) - **Automation:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind Regal?** - **Seller:** [Regal Voice](https://www.g2.com/sellers/regal-voice) - **Year Founded:** 2020 - **HQ Location:** New York, US - **LinkedIn® Page:** https://www.linkedin.com/company/regal-io/ (130 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Insurance, Hospital & Health Care - **Company Size:** 76% Mid-Market, 20% Small-Business #### What Are Regal's Pros and Cons? **Pros:** - Helpful (15 reviews) - Features (14 reviews) - Ease of Use (12 reviews) - Automation (11 reviews) - Customer Support (11 reviews) **Cons:** - Learning Curve (5 reviews) - Inadequate Reporting (4 reviews) - Limited Features (4 reviews) - Complexity (3 reviews) - Missing Features (3 reviews) ### What Do G2 Reviewers Say About Regal? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **user-friendly interface** of Regal, enhancing communication and operational efficiency in call center environments. - Users value the **user-friendly interface and seamless integration** of Regal, significantly enhancing communication and productivity. - Users find Regal remarkably **easy to use** , streamlining communication and setup while enhancing overall call center efficiency. - Users praise Regal for its **automation features** , making communication seamless and workflow integration effortless. - Users praise Regal for its **excellent customer support** , ensuring prompt assistance and addressing questions effectively. **Cons:** - Users face a **steep learning curve** with Regal, requiring significant time to master the reporting and metrics functionalities. - Users find Regal's **reporting capabilities inadequate** , lacking real-time metrics and overwhelming in complexity for effective use. - Users find Regal's **limited features** on the admin side frustrating, affecting their overall experience and functionality. - Users find the **complexity of Regal** challenging, especially with existing systems and advanced workflows. - Users note **missing features** in Regal, especially on the admin side, hindering a fully functional experience. #### What Are Recent G2 Reviews of Regal? **"[Effortless Automation and Outstanding Support](https://www.g2.com/survey_responses/regal-review-12064580)"** **Rating:** 5.0/5.0 stars *— Sudeep P.* [Read full review](https://www.g2.com/survey_responses/regal-review-12064580) --- **"[Knowledgeable Experts and a Human Touch](https://www.g2.com/survey_responses/regal-review-13060961)"** **Rating:** 5.0/5.0 stars *— Vince F.* [Read full review](https://www.g2.com/survey_responses/regal-review-13060961) --- ### 17. [Call Loop](https://www.g2.com/products/call-loop/reviews) Call Loop is the go-to platform for SMS marketing, voice broadcasting, and ringless voicemail, helping businesses streamline communication and stay connected with their audience. Whether you need to send bulk text messages, deliver automated voice broadcasts, or drop voicemails directly into your customers' inboxes without ringing their phones, Call Loop makes it simple and efficient. Our platform seamlessly integrates with leading CRM and marketing tools like Zapier, HubSpot, Infusionsoft, ActiveCampaign, Mailchimp, and more, so you can automate workflows for lead generation, appointment reminders, and customer follow-ups with ease. Just connect your favorite tools, and you're ready to launch personalized campaigns in minutes. Key Features of Call Loop: SMS Marketing: Send mass text messages to engage your audience, promote offers, or send reminders. Voice Broadcasting: Deliver pre-recorded voice messages to your contact list in seconds. Ringless Voicemail: Drop voicemails directly into your customers' voicemail inbox without interrupting them with a phone call. Automation: Use Call Loop to trigger automated campaigns for customer engagement, lead nurturing, and follow-ups. Since launching, thousands of businesses have trusted Call Loop to simplify their communications and create meaningful customer connections. With no technical skills required, our platform is built to help businesses of any size grow and scale their messaging efforts. If you’re looking for a powerful, easy-to-use solution that integrates seamlessly with your existing tools, Call Loop is here to help you reach your customers faster and more effectively. Ready to get started? Join the growing community using Call Loop to make communication simple and impactful! **Average Rating:** 4.2/5.0 **Total Reviews:** 21 **How Do G2 Users Rate Call Loop?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.1/10) - **Reporting:** 8.1/10 (Category avg: 8.4/10) - **API Integration:** 8.3/10 (Category avg: 8.5/10) - **Automation:** 8.3/10 (Category avg: 8.8/10) **Who Is the Company Behind Call Loop?** - **Seller:** [Call Loop](https://www.g2.com/sellers/call-loop) - **Year Founded:** 2011 - **HQ Location:** Delray Beach, FL - **LinkedIn® Page:** https://www.linkedin.com/company/785656 (3 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 76% Small-Business, 24% Mid-Market #### What Are Call Loop's Pros and Cons? **Pros:** - Ease of Use (3 reviews) - Customer Support (2 reviews) - Affordable (1 reviews) - Ease of Learning (1 reviews) - Easy Setup (1 reviews) **Cons:** - SMS Issues (2 reviews) - Feature Improvements (1 reviews) ### What Do G2 Reviewers Say About Call Loop? *AI-generated summary from verified user reviews* **Pros:** - Users find Call Loop to be **user-friendly and easy to set up** , making it a cost-effective solution. - Users appreciate the **responsive customer support** of Call Loop, ensuring quick assistance with a helpful attitude. - Users value the **affordability** of Call Loop, appreciating its ease of use and responsive training process. - Users find Call Loop **easy to learn and cost-effective** , making training and support a responsive experience. - Users praise the **easy setup** of Call Loop, making it a user-friendly choice for seamless integration. **Cons:** - Users are frustrated with the **SMS issues** in Call Loop, wishing for more personalization and phone number integration. - Users desire **greater feature customization** in Call Loop, particularly for personalized texting and voicemail automation. #### What Are Recent G2 Reviews of Call Loop? **"[Call Loop is a Game-Changer!](https://www.g2.com/survey_responses/call-loop-review-11017331)"** **Rating:** 5.0/5.0 stars *— Jaimie S.* [Read full review](https://www.g2.com/survey_responses/call-loop-review-11017331) --- **"[Easy to Use and Cost-Effective](https://www.g2.com/survey_responses/call-loop-review-12215529)"** **Rating:** 5.0/5.0 stars *— Sarah B.* [Read full review](https://www.g2.com/survey_responses/call-loop-review-12215529) --- #### What Are G2 Users Discussing About Call Loop? - [What is Call Loop used for?](https://www.g2.com/discussions/what-is-call-loop-used-for) ### 18. [Mozeo](https://www.g2.com/products/mozeo/reviews) Mozeo has been a leading authority for over a decade, helping thousands of customers create and execute a text messaging plan. Get access to a feature-loaded dashboard that includes contacts management, keyword autoresponders, SMS, MMS, text conversations, live chat, reports, and more. Best of all, our support is unmatched - we've had a 97% customer satisfaction rating for three years running. **Average Rating:** 4.4/5.0 **Total Reviews:** 32 **How Do G2 Users Rate Mozeo?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Reporting:** 8.8/10 (Category avg: 8.4/10) - **API Integration:** 6.5/10 (Category avg: 8.5/10) - **Automation:** 7.6/10 (Category avg: 8.8/10) **Who Is the Company Behind Mozeo?** - **Seller:** [Mozeo](https://www.g2.com/sellers/mozeo) - **Year Founded:** 2007 - **HQ Location:** Camillus, NY - **Twitter:** @mozeomobile (198 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/203300/ (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 47% Small-Business, 31% Mid-Market #### What Are Mozeo's Pros and Cons? **Pros:** - Ease of Use (12 reviews) - Customer Support (7 reviews) - Messaging (7 reviews) - Communication (6 reviews) - Easy Communication (6 reviews) **Cons:** - Expensive (3 reviews) - Messaging Issues (3 reviews) - Contact Management (2 reviews) - Dashboard Issues (2 reviews) - Inadequate Reporting (2 reviews) ### What Do G2 Reviewers Say About Mozeo? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Mozeo, enhancing communication and efficiency with effortless mass messaging capabilities. - Users find Mozeo's **customer support** to be timely and exceptionally helpful whenever assistance is needed. - Users value the **flexibility and efficiency** of Mozeo's messaging, facilitating easy group communications without sharing personal info. - Users value the **easy communication** with team members, enabling straightforward interactions even from remote locations. - Users appreciate the **easy communication** capabilities of Mozeo, enabling seamless message delivery without sharing personal information. **Cons:** - Users find Mozeo to be **expensive** , with unpredictable costs making budgeting and planning challenging for fluctuating messaging volumes. - Users face **messaging issues** with Mozeo, including lack of reporting and accidental mass sends. - Users note that **contact organization features** need improvement, as sorting and error tracking are challenging. - Users struggle with **dashboard issues** , finding it hard to navigate and access features for purchasing credits. - Users desire more **reporting options** from Mozeo, particularly on message reception and timing for better tracking. #### What Are Recent G2 Reviews of Mozeo? **"[Effortless Setup and Remarkable Customer Service](https://www.g2.com/survey_responses/mozeo-review-12051010)"** **Rating:** 5.0/5.0 stars *— Amanda D.* [Read full review](https://www.g2.com/survey_responses/mozeo-review-12051010) --- **"[Efficient SMS Communication with Stellar Support](https://www.g2.com/survey_responses/mozeo-review-12281953)"** **Rating:** 4.0/5.0 stars *— Nathan H.* [Read full review](https://www.g2.com/survey_responses/mozeo-review-12281953) --- #### What Are G2 Users Discussing About Mozeo? - [What is Mozeo used for?](https://www.g2.com/discussions/what-is-mozeo-used-for) ### 19. [Avochato](https://www.g2.com/products/avochato/reviews) In today’s connected world, customers are in the driver’s seat. Customers want the flexibility to communicate with businesses across any channel and when they do, their experiences need to be personalized, instant, and always on. Facing increasing customer demands, sales, marketing, and customer support teams must rise to the occasion. Fortunately, Avochato makes it easy for all teams to connect with customers and deliver a seamless and efficient experience every step of the way from lead capture and nurturing to post-sale support. The result: You increase engagement with your customers close more deals, faster than ever before. **Average Rating:** 4.4/5.0 **Total Reviews:** 193 **How Do G2 Users Rate Avochato?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **Reporting:** 7.8/10 (Category avg: 8.4/10) - **API Integration:** 7.8/10 (Category avg: 8.5/10) - **Automation:** 8.1/10 (Category avg: 8.8/10) **Who Is the Company Behind Avochato?** - **Seller:** [Avochato](https://www.g2.com/sellers/avochato) - **Year Founded:** 2016 - **HQ Location:** Mill Valley, California - **Twitter:** @avochato (240 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/17999079/ (17 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner - **Top Industries:** Real Estate, Marketing and Advertising - **Company Size:** 54% Small-Business, 41% Mid-Market #### What Are Avochato's Pros and Cons? **Pros:** - Helpful (1 reviews) - User-Friendly (1 reviews) ### What Do G2 Reviewers Say About Avochato? *AI-generated summary from verified user reviews* **Pros:** - Users find Avochato to be incredibly **helpful and user-friendly** , enhancing their communication experience significantly. - Users find Avochato to be exceptionally **user-friendly** , enhancing their overall communication experience effectively. #### What Are Recent G2 Reviews of Avochato? **"[We use it to text our outside vendors.](https://www.g2.com/survey_responses/avochato-review-676679)"** **Rating:** 4.0/5.0 stars *— Verified User in Hospitality* [Read full review](https://www.g2.com/survey_responses/avochato-review-676679) --- **"[Best text tool in the market](https://www.g2.com/survey_responses/avochato-review-11429909)"** **Rating:** 5.0/5.0 stars *— Adrian M.* [Read full review](https://www.g2.com/survey_responses/avochato-review-11429909) --- #### What Are G2 Users Discussing About Avochato? - [What is Avochato used for?](https://www.g2.com/discussions/what-is-avochato-used-for) ### 20. [Aloware](https://www.g2.com/products/aloware/reviews) Aloware is an AI-powered contact center platform specifically designed for sales and support teams that operate within a Customer Relationship Management (CRM) system. By integrating calling, SMS, AI voice agents, a power dialer, and automation into a single platform, Aloware enhances productivity for teams using popular CRMs like HubSpot, Salesforce, Pipedrive, Zoho, and GoHighLevel. This comprehensive solution allows representatives to focus on selling rather than getting bogged down with administrative tasks like logging calls or chasing missed leads. Targeting a diverse range of industries, Aloware is utilized by over 1,000 teams across sectors such as SaaS, real estate, insurance, financial services, staffing, solar, home services, and legal. The platform is particularly beneficial for teams with 10 to 500 seats, especially those transitioning from basic calling solutions like Kixie, Aircall, JustCall, Dialpad, and RingCentral. These teams often seek a more robust system that combines AI capabilities, CRM depth, and compliance features, which Aloware provides seamlessly. What sets Aloware apart from its competitors is its unique "pickup stack." This includes features like NumberGuard, which monitors caller ID reputation in real-time; Branded Calling, which displays the company name and logo on the recipient's screen; and Local Presence, which automatically matches area codes. While many competitors may offer one of these features, Aloware integrates all three, enhancing the chances of successful connections. Additionally, Aloware's native CRM intelligence ensures that every interaction—be it a call, text, or voicemail—is automatically logged to the appropriate contact, deal, and pipeline stage, significantly reducing the time reps spend on CRM administration. Aloware also leverages AI throughout the entire sales cycle. The platform includes AI Voice Agents that can manage inbound qualification and booking around the clock, while the AloAi Text Bot qualifies leads via SMS. The Power Dialer efficiently sequences through CRM lists, and AI Call Summaries, sentiment analysis, and trending topics are automatically recorded and integrated back into the CRM after each conversation. This eliminates the need for separate AI vendors or additional engineering resources, streamlining the entire process. Compliance is another critical aspect of Aloware's offering. The platform manages A2P 10DLC registration, is SOC 2 certified, and includes features like PII redaction in transcripts and Do Not Contact (DNC) management, ensuring that compliance challenges that often hinder deployments with other vendors are effectively handled. With pricing starting at $30 per agent per month, Aloware provides a scalable solution for teams looking to enhance their sales and support capabilities while maintaining compliance and efficiency. **Average Rating:** 4.1/5.0 **Total Reviews:** 817 **How Do G2 Users Rate Aloware?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Reporting:** 7.7/10 (Category avg: 8.4/10) - **API Integration:** 7.3/10 (Category avg: 8.5/10) - **Automation:** 7.5/10 (Category avg: 8.8/10) **Who Is the Company Behind Aloware?** - **Seller:** [Aloware](https://www.g2.com/sellers/aloware) - **Company Website:** https://aloware.com - **Year Founded:** 2017 - **HQ Location:** Los Angeles, California - **Twitter:** @alowaretalk (392 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18504566/ (86 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Account Executive, National Account Executive - **Top Industries:** Computer Software, Marketing and Advertising - **Company Size:** 51% Small-Business, 48% Mid-Market #### What Are Aloware's Pros and Cons? **Pros:** - Ease of Use (126 reviews) - Helpful (84 reviews) - User-Friendly (68 reviews) - Time-saving (63 reviews) - Integrations (62 reviews) **Cons:** - Call Issues (90 reviews) - Slow Performance (51 reviews) - Slow Loading (50 reviews) - Software Glitches (46 reviews) - Software Bugs (42 reviews) ### What Do G2 Reviewers Say About Aloware? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Aloware, benefiting from its user-friendly interface and seamless CRM integration. - Users value the **helpful customer support** of Aloware, ensuring swift assistance and a frustration-free experience. - Users appreciate the **user-friendly interface** of Aloware, making it easy to navigate and integrate with CRM platforms. - Users value the **time-saving capabilities** of Aloware, enjoying effortless SMS outreach and efficient lead management. - Users love the **seamless integrations** with tools like HubSpot, enhancing communication and overall efficiency. **Cons:** - Users face **call issues** with Aloware, experiencing interference, lags, and app freezes during outbound calls. - Users report **slow performance** with Aloware, facing delays and glitches that hinder effective communication. - Users experience **slow loading times** with Aloware, affecting the responsiveness and efficiency of the app. - Users experience **software glitches** that hinder performance, causing frustration with response times and message delivery. - Users are frustrated by **software bugs** causing glitches and slow responses, impacting overall functionality and experience. #### What Are Recent G2 Reviews of Aloware? **"[Great VM and SMS Templates with Smooth HubSpot Integration](https://www.g2.com/survey_responses/aloware-review-12862372)"** **Rating:** 4.0/5.0 stars *— Randy S.* [Read full review](https://www.g2.com/survey_responses/aloware-review-12862372) --- **"[Review](https://www.g2.com/survey_responses/aloware-review-12880526)"** **Rating:** 4.5/5.0 stars *— Verified User in Financial Services* [Read full review](https://www.g2.com/survey_responses/aloware-review-12880526) --- #### What Are G2 Users Discussing About Aloware? - [What is Aloware used for?](https://www.g2.com/discussions/what-is-aloware-used-for) ### 21. [Sakari](https://www.g2.com/products/sakari/reviews) All your business texting needs. One easy platform. Sakari is a global communication hub built for sales, marketing, and customer success teams who rely on SMS and MMS to drive real growth and engagement. With Sakari, your team can manage both two-way SMS conversations and 1:many bulk messaging campaigns all from the same platform — no more tech-stack swapping, whether you're closing a deal, running a territory-specific blast, nurturing new customers, or launching a full-scale marketing campaign across the globe. • Reach customers in 190+ countries with local numbers you can buy in minutes, plus compliance support for wherever you're sending. • Flexible phone numbers: Buy new, import an existing number, or enable texting with your office number! • Transparent plans & pricing starting as low as $25/month — no setup fees, no contracts, and no hidden carrier fees or surprise charges (taxes excluded, vary by jurisdiction) • Native integrations with HubSpot, Pipedrive, ActiveCampaign, Aircall, Slack, and Zapier, plus 1,000+ more — built to work seamlessly with your CRM, or as a powerful standalone solution Need more firepower? Sakari offers custom Enterprise contracts tailored to your growth needs. Ready to add SMS to your marketing stack? Start your free trial → https://sakari.io/ **Average Rating:** 4.4/5.0 **Total Reviews:** 18 **How Do G2 Users Rate Sakari?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Reporting:** 7.2/10 (Category avg: 8.4/10) - **API Integration:** 9.7/10 (Category avg: 8.5/10) - **Automation:** 8.5/10 (Category avg: 8.8/10) **Who Is the Company Behind Sakari?** - **Seller:** [Sakari](https://www.g2.com/sellers/sakari) - **Company Website:** https://sakari.io - **Year Founded:** 2017 - **HQ Location:** San Francisco, CA - **Twitter:** @sakari (2,656 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/sakari.io/ (44 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 83% Small-Business, 17% Mid-Market #### What Are Sakari's Pros and Cons? **Pros:** - Ease of Use (2 reviews) - Integrations (2 reviews) - CRM Integration (1 reviews) - Customer Support (1 reviews) - Ease of Understanding (1 reviews) **Cons:** - Contact Management (1 reviews) - Delays (1 reviews) - Learning Curve (1 reviews) - Limited Customization (1 reviews) - Limited Templates (1 reviews) ### What Do G2 Reviewers Say About Sakari? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Sakari, thanks to its friendly interface and seamless integrations. - Users appreciate the **seamless integrations** of Sakari with existing tools, enhancing workflow and communication efficiency. - Users value the **CRM integration** capability of Sakari, enhancing their workflow and efficiency. - Users praise Sakari's **outstanding customer support** , highlighting responsive and knowledgeable assistance that enhances their overall experience. - Users value the **ease of understanding** offered by Sakari's comprehensive guide that covers all system steps. **Cons:** - Users find the **restrictive contact grouping** frustrating, as it complicates managing contacts across different groups. - Users experience **delays** due to texts being sent to contact owners rather than the original sender, complicating communication. - Users experience a **slight learning curve** initially, but find Sakari to be effective after adjustment. - Users find the **limited customization** options for templates to be a drawback, impacting their overall experience with Sakari. - Users note a **limited variety of templates** , wishing for more customization options to enhance their experience. #### What Are Recent G2 Reviews of Sakari? **"[Seamless CRM Integration That Keeps Us Connected](https://www.g2.com/survey_responses/sakari-review-12400631)"** **Rating:** 4.0/5.0 stars *— Verified User in Financial Services* [Read full review](https://www.g2.com/survey_responses/sakari-review-12400631) --- **"[Seamless Integrations and Outstanding Support Make Sakari a Standout](https://www.g2.com/survey_responses/sakari-review-11932974)"** **Rating:** 4.5/5.0 stars *— Verified User in Commercial Real Estate* [Read full review](https://www.g2.com/survey_responses/sakari-review-11932974) --- #### What Are G2 Users Discussing About Sakari? - [Is Sakari io free?](https://www.g2.com/discussions/sakari-is-sakari-io-free) - 1 comment - [Is Sakari io free?](https://www.g2.com/discussions/is-sakari-io-free) - [How long is Sakari free trial?](https://www.g2.com/discussions/how-long-is-sakari-free-trial) - 1 comment, 1 upvote - [How do you use Sakari?](https://www.g2.com/discussions/how-do-you-use-sakari) - [What is Sakari?](https://www.g2.com/discussions/what-is-sakari) ### 22. [EnableX](https://www.g2.com/products/enablex-programmable-cloud/reviews) EnableX Programmable Cloud, a leader in omnichannel communications, enables brands to create meaningful customer engagement at scale—without the complexity of telecom infrastructure. Our carrier-grade platform seamlessly integrates voice, video, and text messaging into web, desktop, and mobile applications through developer-friendly APIs and SDKs, ensuring effortless connectivity across channels and platforms, including SMS, WhatsApp, RCS, Instagram, and Facebook Messenger. Beyond traditional communications, EnableX enhances customer interactions with AI-powered solutions like FaceAI which offers real-time facial and emotion recognition, and Text-to-Speech (TTS) for natural, emotion-aware customer interactions. These advanced capabilities drive intelligent automation, personalised engagement, and richer conversational experiences. Trusted by telecom operators, enterprises, service providers, and system integrators worldwide, EnableX offers transparent pricing, flexible deployment options (public, private, or on-premise), and white-label solutions that provide businesses with full control over their communication infrastructure. With EnableX, businesses can focus on what matters most: delivering seamless, intelligent, and engaging customer interactions with ease and efficiency. **Average Rating:** 4.6/5.0 **Total Reviews:** 169 **How Do G2 Users Rate EnableX?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) **Who Is the Company Behind EnableX?** - **Seller:** [VCLOUDX](https://www.g2.com/sellers/vcloudx) - **Year Founded:** 2017 - **HQ Location:** Singapore - **Twitter:** @EnablexIo (108 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/18241218/ (43 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 52% Small-Business, 31% Mid-Market #### What Are EnableX's Pros and Cons? **Pros:** - Ease of Use (31 reviews) - Easy Integration (14 reviews) - Easy Integrations (13 reviews) - Video Quality (13 reviews) - Easy Setup (12 reviews) **Cons:** - Poor Documentation (9 reviews) - Limited Features (8 reviews) - Limited Customization (6 reviews) - Audio Issues (4 reviews) - Missing Features (4 reviews) ### What Do G2 Reviewers Say About EnableX? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of EnableX, enabling quick development and deployment of applications effortlessly. - Users appreciate the **easy integration** of EnableX, making it simple to perform all video integration needs. - Users appreciate the **easy API integrations** of EnableX, enjoying seamless functionality with minimal coding required. - Users commend the **high video quality** of EnableX, appreciating its fast and easy-to-use communication features. - Users appreciate the **easy setup** of EnableX, allowing quick integration and deployment of applications within hours. **Cons:** - Users find the **poor documentation** of EnableX frustrating, wishing for clearer guidance and structured examples for better implementation. - Users highlight the **limited features** of EnableX, noting missing integrations and essential functionalities like chat. - Users find the **limited customization** options in EnableX restrictive, affecting their ability to tailor solutions effectively. - Users experience **audio issues** during low network conditions, affecting the overall quality and performance of EnableX. - Users feel the lack of **missing features** like background effects and chat options limits EnableX's functionality. #### What Are Recent G2 Reviews of EnableX? **"[EnableX Voice API features](https://www.g2.com/survey_responses/enablex-review-10316535)"** **Rating:** 5.0/5.0 stars *— Nishant C.* [Read full review](https://www.g2.com/survey_responses/enablex-review-10316535) --- **"[This is a very best Video call app for corporates meetings and webinar](https://www.g2.com/survey_responses/enablex-review-9978410)"** **Rating:** 4.5/5.0 stars *— Ashish S.* [Read full review](https://www.g2.com/survey_responses/enablex-review-9978410) --- #### What Are G2 Users Discussing About EnableX? - [What advice would you give to others considering EnableX for video conferencing and communication solutions?](https://www.g2.com/discussions/what-advice-would-you-give-to-others-considering-enablex-for-video-conferencing-and-communication-solutions) - [What is EnableX Communication APIs used for?](https://www.g2.com/discussions/what-is-enablex-communication-apis-used-for) - [What is EnableX Video Meeting used for?](https://www.g2.com/discussions/what-is-enablex-video-meeting-used-for) ### 23. [Optimove](https://www.g2.com/products/optimove/reviews) Optimove, the creator of Positionless Marketing, frees marketing teams from the limitations of fixed roles, giving every marketer the power to execute any marketing task instantly and independently. Positionless Marketing has been proven to improve campaign efficiency by 88%, allowing marketing teams to create more personalized engagement with existing customers. For two years running, Optimove has been positioned as a Visionary in Gartner’s Magic Quadrant for Multichannel Marketing Hubs, recognized for its AI-driven decisioning, prescriptive insights, and proven ability to orchestrate thousands of personalized campaigns in real time across channels. AI-led marketing is a hallmark of Optimove’s visionary leadership. By embedding AI directly into its platform as early as 2012, Optimove paved the way for today’s Positionless Marketing standard. For more information, visit Optimove.com. **Average Rating:** 4.6/5.0 **Total Reviews:** 230 **How Do G2 Users Rate Optimove?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) **Who Is the Company Behind Optimove?** - **Seller:** [Optimove](https://www.g2.com/sellers/optimove) - **Year Founded:** 2012 - **HQ Location:** New York - **Twitter:** @Optimove (5,475 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/227901/ (572 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CRM Manager, CRM Specialist - **Top Industries:** Gambling & Casinos, Marketing and Advertising - **Company Size:** 51% Mid-Market, 31% Small-Business #### What Are Optimove's Pros and Cons? **Pros:** - Ease of Use (55 reviews) - Customer Support (52 reviews) - Analytics (38 reviews) - Helpful (38 reviews) - Customer Engagement (30 reviews) **Cons:** - Learning Curve (18 reviews) - Slow Performance (15 reviews) - Missing Features (14 reviews) - Data Management (11 reviews) - Integration Issues (11 reviews) ### What Do G2 Reviewers Say About Optimove? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** in Optimove, enjoying its intuitive interface and flexible implementation. - Users value the **dedicated customer support** with quick access to expert solutions, enhancing their overall experience with Optimove. - Users value the **comprehensive analytics** provided by Optimove, enhancing campaign evaluation and continuous improvement. - Users appreciate the **seamless integration of data-driven insights** with personalized engagement, enhancing their marketing strategies significantly. - Users value the **seamless integration of data-driven insights** for personalized customer engagement and targeted campaigns with Optimove. **Cons:** - Users find the **learning curve steep** , facing initial difficulties with features and a complicated interface. - Users experience **slow performance** with Optimove, encountering waiting times and system delays, especially during heavy database loads. - Users find the **missing features** in Optimove limit effectiveness, affecting usability and overall experience. - Users find the **data management processes frustrating** , especially with issues like batch loads and a lack of reporting flexibility. - Users highlight **integration issues** with Optimove, emphasizing the need for careful planning and broader data integration options. #### What Are Recent G2 Reviews of Optimove? **"[Feature-Rich Platform with Outstanding Support, But Data Loading Needs Improvement](https://www.g2.com/survey_responses/optimove-review-11841342)"** **Rating:** 4.0/5.0 stars *— Tina M.* [Read full review](https://www.g2.com/survey_responses/optimove-review-11841342) --- **"[easy and user-friendly good support](https://www.g2.com/survey_responses/optimove-review-10631324)"** **Rating:** 4.5/5.0 stars *— minas m.* [Read full review](https://www.g2.com/survey_responses/optimove-review-10631324) --- #### What Are G2 Users Discussing About Optimove? - [What is Optimove used for?](https://www.g2.com/discussions/what-is-optimove-used-for) ### 24. [Pushwoosh](https://www.g2.com/products/pushwoosh/reviews) Pushwoosh, a trusted omnichannel customer engagement platform for mobile growth, is utilized by over 80,000 businesses globally across diverse industries, including India Today, Media24, Payit, Gismart, Alinma Bank, Bladestorm, and justDice. Effortlessly engage with your customer base through Pushwoosh, leveraging multiple channels like mobile and web push notifications, in-app messages, emails, WhatsApp, and SMS for seamless communication. Stay in touch with your customers at every stage of their lifecycle, from day 1 to lifetime. Keep them coming to your app or website regularly with triggered and scheduled campaigns — enjoy related long-term benefits such as higher retention and revenue. - Elevate customer engagement with tailored push notifications, emails, in-app messages, SMS, and WhatsApp. - Target specific audiences with behavior-triggered campaigns to boost retention rates and enhance customer lifetime value. - Streamline campaign management through segmentation, automation, and optimization tools offered by Pushwoosh. Utilize data-driven analytics provided by Pushwoosh to gain valuable insights via visual dashboards and comprehensive reporting features. Optimize your campaigns by A/B/n testing different variations and improving performance. Benefit from swift integration and onboarding processes, with SDK integration typically completed within hours and full setup within a month. Integrate seamlessly with third-party services such as Amplitude, Google Analytics, Mixpanel, Adjust, Twilio, mParticle, Make, Piano, Tealium, and others to centralize data and enhance functionality for a holistic customer view. Prioritize data security for enterprise compliance and end users’ safety and receive top-notch 24/7 customer support, backed by 5-star reviews. Maximize revenue growth and key app metrics accessing enterprise-grade features starting at $0 per month. **Average Rating:** 4.4/5.0 **Total Reviews:** 48 **How Do G2 Users Rate Pushwoosh?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10) - **Reporting:** 8.3/10 (Category avg: 8.4/10) - **API Integration:** 6.7/10 (Category avg: 8.5/10) - **Automation:** 8.9/10 (Category avg: 8.8/10) **Who Is the Company Behind Pushwoosh?** - **Seller:** [Pushwoosh](https://www.g2.com/sellers/pushwoosh-4b60d935-61bc-4b1d-91d2-978b04bf83f6) - **Year Founded:** 2014 - **HQ Location:** Rockville, MD - **Twitter:** @Pushwoosh (893 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3733012/ (50 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 58% Small-Business, 32% Mid-Market #### What Are Pushwoosh's Pros and Cons? **Pros:** - Ease of Use (21 reviews) - Customer Support (11 reviews) - Automation (7 reviews) - Journey Creation (7 reviews) - Easy Integration (6 reviews) **Cons:** - Reporting Issues (5 reviews) - Dashboard Issues (3 reviews) - Feature Improvements (3 reviews) - Not Intuitive (3 reviews) - Delays (2 reviews) ### What Do G2 Reviewers Say About Pushwoosh? *AI-generated summary from verified user reviews* **Pros:** - Users find Pushwoosh to be **incredibly easy to use** , simplifying campaign design and customer journey tracking efficiently. - Users highly value the **quick and responsive customer support** of Pushwoosh, enhancing their overall experience and reliability. - Users enjoy the **personalized automation workflows** of Pushwoosh, streamlining their marketing campaigns effectively. - Users value the **easy journey creation** tools, enabling personal and timely communication for improved engagement and retention. - Users find the **easy integration** of Pushwoosh simple and effective for diverse campaign needs and functionalities. **Cons:** - Users find the **reporting issues** in Pushwoosh lacking detail and lacking more analytical options for better insights. - Users are frustrated with the **poor dashboard performance** , lacking detailed analytics and a welcoming user interface. - Users feel that **feature improvements** are needed in analytics, tagging, and documentation for a better experience. - Users find the **interface unintuitive** , causing difficulty in discovering features and understanding statistics effectively. - Users experience **notification delays** in Pushwoosh, impacting timely information delivery and overall effectiveness. #### What Are Recent G2 Reviews of Pushwoosh? **"[Fast integration, great team, and a platform that genuinely evolves](https://www.g2.com/survey_responses/pushwoosh-review-13036148)"** **Rating:** 5.0/5.0 stars *— Davit G.* [Read full review](https://www.g2.com/survey_responses/pushwoosh-review-13036148) --- **"[Smooth Implementation and Responsive Support Team](https://www.g2.com/survey_responses/pushwoosh-review-12960182)"** **Rating:** 5.0/5.0 stars *— Diana T.* [Read full review](https://www.g2.com/survey_responses/pushwoosh-review-12960182) --- #### What Are G2 Users Discussing About Pushwoosh? - [What is a mobile push notification?](https://www.g2.com/discussions/pushwoosh-what-is-a-mobile-push-notification) - 1 comment - [What is the best push notification service?](https://www.g2.com/discussions/pushwoosh-what-is-the-best-push-notification-service) - [Is Pushwoosh free?](https://www.g2.com/discussions/is-pushwoosh-free) - 1 comment - [What is Pushwoosh?](https://www.g2.com/discussions/what-is-pushwoosh) - 1 comment ### 25. [Sideline](https://www.g2.com/products/pinger-com-sideline/reviews) Sideline is an app that puts a reliable 2nd number on the phone you already have. **Average Rating:** 4.5/5.0 **Total Reviews:** 11 **How Do G2 Users Rate Sideline?** - **Has the product been a good partner in doing business?:** 6.7/10 (Category avg: 9.1/10) - **Reporting:** 8.3/10 (Category avg: 8.4/10) - **API Integration:** 8.3/10 (Category avg: 8.5/10) - **Automation:** 9.4/10 (Category avg: 8.8/10) **Who Is the Company Behind Sideline?** - **Seller:** [Pinger](https://www.g2.com/sellers/pinger) - **Year Founded:** 2005 - **HQ Location:** San Jose, CA - **Twitter:** @pinger (10,950 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/167594/ (112 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Sideline's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Helpful (1 reviews) ### What Do G2 Reviewers Say About Sideline? *AI-generated summary from verified user reviews* **Pros:** - Users love Sideline for its **excellent customer support** , helping them manage calls without sharing personal numbers. - Users appreciate the **privacy features** of Sideline, allowing them to maintain personal number confidentiality while managing business calls. #### What Are Recent G2 Reviews of Sideline? **"[Very useful. A+](https://www.g2.com/survey_responses/sideline-review-9755569)"** **Rating:** 4.0/5.0 stars *— Joseph M.* [Read full review](https://www.g2.com/survey_responses/sideline-review-9755569) --- **"[This is a great tool to have!](https://www.g2.com/survey_responses/sideline-review-11243246)"** **Rating:** 5.0/5.0 stars *— Lisa S.* [Read full review](https://www.g2.com/survey_responses/sideline-review-11243246) --- ## What Is SMS Marketing Software? [Marketing Software](https://www.g2.com/categories/marketing) ## What Software Categories Are Similar to SMS Marketing Software? - [Marketing Automation Software](https://www.g2.com/categories/marketing-automation) - [Mobile Marketing Software](https://www.g2.com/categories/mobile-marketing) - [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing) - [Push Notification Software](https://www.g2.com/categories/push-notification) - [Personalization Software](https://www.g2.com/categories/personalization) - [Email Template Builder Software](https://www.g2.com/categories/email-template-builder) - [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing) --- ## How Do You Choose the Right SMS Marketing Software? ### What You Should Know About SMS Marketing Software ### SMS Marketing Software buying insights at a glance [SMS marketing software](https://www.g2.com/categories/sms-marketing) enables businesses to reach customers directly through text messaging, making it one of the most immediate and high-engagement communication channels available today. As attention spans shrink and inboxes become more crowded, I’ve seen sms marketing platforms evolve into a critical part of modern marketing strategies. The best sms marketing software helps teams automate campaigns, segment audiences, and deliver timely, personalized messages that drive conversions and customer engagement. ([Source 1](https://www.g2.com/categories/sms-marketing)) In practice, businesses use sms marketing solutions for promotional campaigns, transactional alerts, appointment reminders, and customer support follow-ups. I consistently see companies adopt sms marketing software to increase response rates, improve customer communication, and create more direct engagement compared to email or social channels. As organizations scale, the best sms marketing software becomes less about sending messages and more about orchestrating multi-touch customer journeys across channels. Buyers evaluating sms marketing platforms tend to focus on deliverability, automation capabilities, and ease of campaign management. Across the category, usability and speed to launch are key differentiators. Pricing typically depends on message volume, contact lists, and feature access, with many sms marketing companies offering usage-based or tiered pricing models. Pricing for SMS marketing software is typically based on message volume or credits used, with many platforms offering usage-based or tiered pricing models. Costs tend to increase as businesses adopt more advanced features like automation workflows, audience segmentation, and integrations with other systems. As a result, buyers often evaluate scalability carefully, especially as contact lists expand and campaign frequency increases over time. #### Top 5 FAQs from software buyers: - What is the best sms marketing software for high-volume campaigns? - How do sms marketing platforms handle compliance and opt-in management? - Which sms marketing solutions integrate with CRM and ecommerce tools? - How quickly can I launch campaigns using sms marketing software? - What features define the best sms marketing software for personalization? G2’s top-rated SMS marketing software, based on verified reviews, includes [Attentive](https://www.g2.com/products/attentive/reviews), [Klaviyo SMS](https://www.g2.com/products/klaviyo/reviews), [EZ Texting](https://www.g2.com/products/ez-texting/reviews), and [BirdEye](https://www.g2.com/products/birdeye/reviews). ### What are the top-reviewed SMS Marketing Software on G2? These are 5 of the top-reviewed sms marketing software: - [**Attentive**](https://www.g2.com/products/attentive/reviews) - Number of Reviews: 1,275 - Satisfaction: 99 - Market Presence: 95 - G2 Score: 97 - [**Klaviyo**](https://www.g2.com/products/klaviyo/reviews) - Number of Reviews: 1,298 - Satisfaction: 50 - Market Presence: 94 - G2 Score: 72 - [**EZ Texting**](https://www.g2.com/products/ez-texting/reviews) - Number of Reviews: 725 - Satisfaction: 77 - Market Presence: 67 - G2 Score: 72 - [**BirdEye**](https://www.g2.com/products/birdeye/reviews) - Number of Reviews: 3,900 - Satisfaction: 82 - Market Presence: 88 - G2 Score: 85 - [**Podium**](https://www.g2.com/products/podium/reviews) - Number of Reviews: 2,066 - Satisfaction: 79 - Market Presence: 95 - G2 Score: 87 Satisfaction score reflects how happy users are with a product, based on multiple experience factors beyond star ratings. ([Source 2](https://www.g2.com/reports)) Market Presence score reflects a product’s reach and scale in the market using a combination of adoption and company data. ([Source 2](https://www.g2.com/reports)) G2 Score is the overall score used to rank products within the category, calculated from Satisfaction and Market Presence. ([Source 2](https://www.g2.com/reports)) ### What I Often See in SMS Marketing Software **Feedback Pros: What Users Consistently Appreciate** **Easy campaign setup with intuitive dashboards and message scheduling workflows** - _“What’s not to love? The ease of use in the drag-and-drop editor makes my weekly newsletters super easy to build. We use Klaviyo multiple times a week to check our revenue attribution and tweak our flows.Its also was easy to implement it with our current workflow. It integrates well with everything from our Shopify store to even Canva! I was worried the number of features would be overwhelming, but the UI is clean enough that you don't get lost. Plus, whenever I’ve hit a snag, customer support has been quick to point me in the right direction. Worth every penny for a growing brand.” -_ [_Angela W_](https://www.g2.com/products/klaviyo/reviews/klaviyo-review-12466313)_. Klaviyo Review_ **High message delivery rates with reliable real time customer engagement tracking** - _“Working alongside our Customer Success Manager is an absolute pleasure. The team is extremely knowledgeable, helpful, and supportive, and they’re willing to do whatever it takes to help ensure our SMS Marketing program is successful. We also have clear, transparent conversations about product development and enhancements, including platform features as well as improvements that are specific to our program. They are a leader in the SMS industry and have provided great insight as it pertains to iOS26 privacy updates; leading to sustainable delivery and engagement rates. We also will begin using RCS Business Messaging thanks to the team's innovative updates.” -_ [_Isabella C_](https://www.g2.com/products/attentive/reviews/attentive-review-11207229)_. Attentive Review_ **Seamless integrations with crm ecommerce platforms streamline marketing automation processes** - _“What I like most about Klaviyo is how well it connects with the rest of an e-commerce stack, especially Shopify. The integration is seamless, and it pulls in customer behavior, purchase history, and engagement data automatically. That consolidated data makes it much easier to build meaningful segments and customer journeys. The platform itself is also very intuitive. Building campaigns and automated flows is straightforward, and the flow library gives you frameworks to work with so you can quickly customize for your brand. On top of that, Klaviyo’s revenue attribution and analytics make it very clear what your emails and flows are generating, which helps you understand exactly how email is impacting store revenue.” -_ [_Dorothy N_](https://www.g2.com/products/klaviyo/reviews/klaviyo-review-12464160)_. Klaviyo Review_ **Cons: Where Many Platforms Fall Short** **Limited message customization options restrict advanced segmentation and personalization capabilities** - _“...Entry-level plans may have strict bulk messaging limits (such as 250 per month) with no rollover for unused credits, which can be frustrating for businesses running monthly marketing campaigns. Many reviews highlight a significant drop in support quality after the initial onboarding phase, citing long wait times to reach a human and a lack of accountability when technical issues arise. Some users were disappointed to find a lack of Yelp integration or that certain promised CRM integrations were slower or more difficult to set up than expected.” -_ [_Murgan_](https://www.g2.com/products/podium/reviews/podium-review-12192861)_. Podium Review_ **Pricing structures become expensive quickly with high volume messaging campaigns** - _“One downside of Klaviyo is the pricing structure. You’re typically paying based on the number of active profiles in your account and your email sending volume, which can add up quickly as your list grows.”_ - [Dorothy N](https://www.g2.com/products/klaviyo/reviews/klaviyo-review-12464160). Klaviyo Review **Occasional delays or delivery inconsistencies impact time sensitive campaign performance** - _“What I haven't figured out how to fix yet is to send a text to known good numbers that keep bouncing (5-7x) I was once one of the bounced #s that came up when I sent out a campaign text. Somehow, about 30% of the 124 contacts I sent a text to bounced. Sent a ticket and still havent heard back.” -_ [_Lloyd A_](https://www.g2.com/products/ez-texting/reviews/ez-texting-review-11839305)_. EZ Texting Review_ ### My Expert Takeaway on SMS Marketing Software in 2026 What stands out to me is how sms marketing software is increasingly being used as a core engagement channel, not just a supplemental tool. High-performing teams treat sms marketing platforms as part of a broader customer communication strategy, integrating them with email, CRM systems, and ecommerce platforms to create cohesive customer journeys. The teams that get the most value from sms marketing solutions are those that lean into automation and segmentation. Instead of sending one-off campaigns, they build triggered workflows based on customer behavior, lifecycle stage, or purchase history. This is where the best sms marketing software clearly separates itself from more basic tools. I also see strong adoption in industries like ecommerce, retail, and local services, where real-time communication drives immediate action. These teams prioritize fast campaign execution, reliable delivery, and clear performance tracking. The best sms marketing software stands out when it combines speed, automation, and personalization. It is not just about sending messages. It is about creating timely, relevant interactions that drive engagement and revenue at scale. ### SMS Marketing Software FAQs #### What is the best SMS marketing software for small businesses? Small businesses typically prioritize ease of use, affordability, and quick setup. These platforms are commonly favored: - [EZ Texting](https://www.g2.com/products/ez-texting/reviews) – Simple interface with fast campaign setup and strong core features. - [SimpleTexting](https://www.g2.com/products/simpletexting/reviews) – Easy-to-use platform with solid customer support and scalability. - [TextMagic](https://www.g2.com/products/textmagic/reviews) – Flexible pay-as-you-go pricing ideal for smaller teams. #### What is the most reliable SMS marketing platform for retailers? Retailers need high deliverability, segmentation, and real-time engagement. These platforms are often used in retail environments: - [Attentive](https://www.g2.com/products/attentive/reviews) – Built for ecommerce with strong personalization and campaign performance. - [Klaviyo SMS](https://www.g2.com/products/klaviyo/reviews) – Deep integration with ecommerce platforms and customer data. - [Postscript](https://www.g2.com/products/postscript/reviews) – Designed specifically for Shopify stores with strong automation flows. #### What is the best SMS marketing service with automation features? Automation is key for scaling campaigns and customer journeys. These tools are known for strong automation capabilities: - [Klaviyo SMS](https://www.g2.com/products/klaviyo/reviews) – Advanced segmentation and automated lifecycle messaging. - [Attentive](https://www.g2.com/products/attentive/reviews) – Behavioral triggers and personalized messaging at scale. - [Postscript](https://www.g2.com/products/postscript/reviews) – Automated flows tailored for ecommerce use cases. #### What are the benefits of SMS marketing software? SMS marketing software allows businesses to communicate directly with customers in real time, often resulting in higher open and response rates compared to other channels. It helps teams automate campaigns, send time-sensitive alerts, and personalize messaging based on customer behavior. SMS marketing platforms also improve engagement by reaching customers on devices they check frequently, making it an effective channel for promotions, reminders, and transactional updates. #### Which software combines email and SMS marketing? Some platforms combine both email and SMS to support multi-channel campaigns. These tools are commonly used for that purpose: - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) – Strong combined email and SMS marketing with unified customer data. - [HubSpot](https://www.g2.com/products/hubspot-marketing-hub/reviews) – Offers integrated marketing automation across email, SMS, and CRM. - [Omnisend](https://www.g2.com/products/omnisend/reviews) – Built for ecommerce with combined email and SMS workflows. ### Sources 1. [G2 category](https://www.g2.com/categories/sms-marketing) definition and inclusion criteria for SMS Marketing Software 2. [G2 Research Scoring Methodologies](https://documentation.g2.com/docs/research-scoring-methodologies?_gl=1*rm4vvy*_gcl_au*Mzc5OTIzMzA5LjE3NzEyNDk4ODQuODE3MDU4MTE5LjE3NzE3OTA0MzAuMTc3MTc5MDQyOQ..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NzI0ODg3NTckbzE2MSRnMSR0MTc3MjQ5MDQ3MCRqNjAkbDAkaDA.)(Satisfaction, Market Presence, and G2 Score definitions). **Researched by:** [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh?_gl=1*nvv7gy*_gcl_au*Mzc5OTIzMzA5LjE3NzEyNDk4ODQuNzU1ODM0NTYzLjE3NzM4NDEyNzQuMTc3Mzg0MTI3Mw..*_ga*NzY1MDU0NjE3LjE3NjM0NzQ3ODM.*_ga_MFZ5NDXZ5F*czE3NzM4NTI0NjYkbzE5NCRnMSR0MTc3Mzg1NDE0MyRqNTgkbDAkaDA.) **Last Updated on:** March 19, 2026 --- ## What Are the Most Common Questions About SMS Marketing Software? *AI-generated · Last updated: June 3, 2026* ### Which SMS marketing service integrates with my CRM Based on G2 reviews, these products are commonly used when buyers want SMS tools that connect customer data, campaigns, and follow-up workflows. - [Attentive](https://www.g2.com/products/attentive) — Shopify-focused SMS with app integrations. - [Insider One](https://www.g2.com/products/insider-one) — trigger-based journeys across multiple channels. - [HighLevel](https://www.g2.com/products/highlevel) — built-in CRM for calls and texts. - [Birdeye](https://www.g2.com/products/birdeye) — two-way chat with integrated tools. ### What's the best service for SMS marketing Based on G2 reviews, these products are frequently highlighted for usability, campaign management, and customer communication workflows in SMS marketing. - [Attentive](https://www.g2.com/products/attentive) — segmented campaigns and journey automation. - [SlickText](https://www.g2.com/products/slicktext) — simple bulk texting and workflows. - [Textedly](https://www.g2.com/products/textedly) — mass messaging with scheduling features. - [Podium](https://www.g2.com/products/podium) — texting, reviews, and customer engagement. ### Most reliable SMS marketing platform for retailers Based on G2 reviews, these products are often associated with dependable campaign execution, audience targeting, and retail-focused customer messaging. - [Attentive](https://www.g2.com/products/attentive) — product launches, sales, and back-in-stock. - [Insider One](https://www.g2.com/products/insider-one) — multichannel retail journeys and segmentation. - [Birdeye](https://www.g2.com/products/birdeye) — text campaigns with client outreach. - [Podium](https://www.g2.com/products/podium) — customer texting and review capture. ### What should buyers look for in sms marketing companies According to verified users, buyers often look first at how easy the platform is to launch and manage. Across recent reviews, common evaluation points include campaign setup, audience segmentation, automation for recurring messages, reporting visibility, and support responsiveness. Integration strength also shows up repeatedly, especially for ecommerce stores, CRM tools, and email platforms. Buyers also pay close attention to whether messaging can be managed in one place across channels, and whether the product supports targeted outreach like reminders, promotions, or lifecycle campaigns. Review themes also suggest checking how well the platform handles workflows without requiring constant manual intervention. ### What features define modern SMS marketing According to verified users, modern SMS marketing is defined by a mix of speed, targeting, and automation. Recent reviews repeatedly mention segmentation, campaign scheduling, triggered journeys, analytics dashboards, and real-time messaging as core expectations. Buyers also seem to value AI assistance for copy creation, testing, or workflow setup, along with the ability to manage email and SMS together. Integration support is another recurring theme, especially with ecommerce platforms, customer data tools, and CRM systems. Many reviewers also highlight reporting, audience management, and the ability to personalize messages based on behavior or lifecycle stage as important features in current SMS marketing platforms.