SmartCustomer
SmartCustomer is a comprehensive review management platform that helps brands to elevate their online presence by collecting, monitoring, and sharing brand and product reviews. Businesses use SmartCustomer to easily gather authentic feedback and surface them across the channels that matter most, resulting in expanded visibility and the development of vital trust signals for buyers and AI commerce. Beyond review management, SmartCustomer provides deep customer feedback insights and NPS metrics to help brands make data-driven decisions and improve customer satisfaction. As an official Google Review partner, the platform enables businesses to leverage ratings to boost ad conversions, helping them stand out in search and shopping results, and optimize total ad performance. SmartCustomer currently supports over 60K brands in building connections based on trust and transparency.
Average Rating: 4.4/5.0
Total Reviews: 77
How Do G2 Users Rate SmartCustomer?
- Retail: 6.2/10 (Category avg: 8.4/10)
- E-commerce: 6.1/10 (Category avg: 8.5/10)
- Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.2/10)
- What is your organization's estimated ROI on the product (payback period in months)?: 10/10 (Category avg: 10/10)
Who Is the Company Behind SmartCustomer?
- Seller: SmartCustomer
- Year Founded: 2006
- HQ Location: Menlo Park, CA
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LinkedIn® Page: www.linkedin.com
29 employees on LinkedIn®
Who Uses This Product?
- Who Uses This: Owner
- Top Industries: Retail, Consumer Goods
- Company Size: 78% Small, 19% Medium
What Do G2 Reviewers Say About SmartCustomer?
AI-generated summary from verified user reviews
Pros
- Users value the automation features of SmartCustomer, leading to increased review flow and improved star ratings.
- Users value the centralized management of SmartCustomer, enhancing ease of use and streamlining review collection significantly.
- Users praise the ease of use for content creation with SmartCustomer, leading to improved review flow and ratings.
- Users praise the helpful customer support of SmartCustomer, guiding them effectively to enhance their review collection process.
- Users find SmartCustomer to be easy to use, leading to straightforward implementation and improved customer feedback.
Cons
- Users find the limited features of SmartCustomer hinder the collection of unsolicited reviews, affecting overall customer feedback.
- Users often face poor customer support, hindering their ability to resolve issues effectively with SmartCustomer.
- Users find the limitations on customer reviews hinder natural feedback, impacting small businesses' growth opportunities.
What Are Recent G2 Reviews of SmartCustomer?
"Fair Review Management with Great Customer Service"
Rating: 5.0/5.0 stars
— Verified User in Retail
"The Only Review-Capture Tool That Works with Our Rewards System"
Rating: 4.5/5.0 stars
— ronald w.
What Are G2 Users Discussing About SmartCustomer?
- What is the best review site?
- Is Sitejabber free? - 1 comment
- Is Sitejabber a legitimate site? - 1 comment
- What is Sitejabber?

