# SmartCustomer Reviews **Vendor:** SmartCustomer **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.4/5.0 **Total Reviews:** 77 ## About SmartCustomer SmartCustomer is a comprehensive review management platform that helps brands to elevate their online presence by collecting, monitoring, and sharing brand and product reviews. Businesses use SmartCustomer to easily gather authentic feedback and surface them across the channels that matter most, resulting in expanded visibility and the development of vital trust signals for buyers and AI commerce. Beyond review management, SmartCustomer provides deep customer feedback insights and NPS metrics to help brands make data-driven decisions and improve customer satisfaction. As an official Google Review partner, the platform enables businesses to leverage ratings to boost ad conversions, helping them stand out in search and shopping results, and optimize total ad performance. SmartCustomer currently supports over 60K brands in building connections based on trust and transparency. ## SmartCustomer Pros & Cons **What users like:** - Users value the **automation features** of SmartCustomer, which streamline review collection and enhance customer feedback effortlessly. (1 reviews) - Users value the **centralized management** of SmartCustomer, simplifying review collection and enhancing customer engagement effortlessly. (1 reviews) - Users value the **intuitive content creation** features of SmartCustomer, boosting review flow and star ratings effortlessly. (1 reviews) - Users praise the **exceptional customer support** from SmartCustomer, facilitating seamless review collection and improving ratings significantly. (1 reviews) - Users find the **ease of use** of SmartCustomer exceptional, enhancing their ability to gather and manage reviews effectively. (1 reviews) - Users value Sitejabber for its **exceptional customer support** and effective strategies that enhance online reputation management. (1 reviews) - Efficiency (1 reviews) - Users commend Sitejabber for its **outstanding customer support** , which significantly enhances online reputation management and engagement. (1 reviews) - Implementation Ease (1 reviews) - Integrations (1 reviews) **What users dislike:** - Users feel the **limited features** of SmartCustomer hinder the ease of obtaining unsolicited reviews, impacting overall effectiveness. (1 reviews) - Users report **poor customer support** from SmartCustomer, leading to frustrations and unmet expectations during their experience. (1 reviews) - Users note that **natural unsolicited reviews** are challenging for small businesses using SmartCustomer, limiting potential customer feedback. (1 reviews) ## SmartCustomer Reviews ### 1. The Only Review-Capture Tool That Works with Our Rewards System **Rating:** 4.5/5.0 stars **Reviewed by:** ronald w. | E-commerce coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2026 **What do you like best about SmartCustomer?** This is the only review-capture system that works with our rewards system. **What do you dislike about SmartCustomer?** It has a bit of a learning curve, but the customer support staff is great, and their reps really help you through it. **What problems is SmartCustomer solving and how is that benefiting you?** Collecting reviews and pushing information to multiple review platforms. ### 2. Fair Review Management with Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** June 02, 2026 **What do you like best about SmartCustomer?** Great customer service and account management. A better review management process than most other players in the field - they're actually fair. Not owned by some large conglomerate that will continue to jack up prices every year while adding features you don't need. **What do you dislike about SmartCustomer?** What i used to dislike, they've addressed, so not much to dislike at this point. **What problems is SmartCustomer solving and how is that benefiting you?** Maintaining our customer service reputation out there in an independent , trustworthy manner. ### 3. Very Helpful Review Distribution System That Works Very Well **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew F. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2026 **What do you like best about SmartCustomer?** Very helpful review distribution system. This enables pointing customers toward other systems. **What do you dislike about SmartCustomer?** nothing, it works very well. it would be nice if the LLM's recognized the validity of smartcustomer reviews more. **What problems is SmartCustomer solving and how is that benefiting you?** i'm not sure that i can answer this ### 4. Incredibly straight forward, intuitive and simple to use. The staff is kind and happy to help. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about SmartCustomer?** When we initially started working to increase our businesses image, We turned to site jabber due to what appeared to be ease of use, but found ourselves floundering when we attempted to collect reviews. Immediately we assumed it was not us but site jabber that was the cause of our lackluster rating. Of course after getting into contact with site jabber we learned we were going about the process all wrong as none of our reviews were coming in verified as real customer experiences nor were we giving our clients a clear path to be able to share their experiences they've had with us via our instructions. After a quick meeting with the staff over at site jabber, we instantly saw a massive increase in our review flow as well as our star rating. They make things easy to use, intuitive and readily available for your business needs, and should you still need some assistance for anything more in depth, or just hope for some advice on getting your company the feedback it deserves, site jabber has proven to me time and time again, that it is 100% the review solution that can help you get there. Since that time Site jabber has been integrated as a daily tool for our customer service team, and due to its swift, straight forward implementation, we continue to see positive and constructive criticism flowing in as a result. I have personally recommended site jabber to a few industry friends because of my personal experiences with the platform, and can't see myself doing any differently anytime soon. **What do you dislike about SmartCustomer?** The barrier for customer reviews, while easier in my experience to circumvent now, is only truly easy when directly soliciting reviews. While soliciting reviews doesn't have a necessarily negative affect ton my business or its image, making it easier and or more streamlined for unsolicited natural reviews from a customer perspective could only have a positive affect in my mind. The robust moderation system included with site jabber can and does prevent spam/ fraudulent reviews from coming through so allowing customers to give testimonials without prompting would help smaller businesses like my own quite a lot. **What problems is SmartCustomer solving and how is that benefiting you?** Site jabber provides a safe place to leave honest and realistic accounts of there experiences on a public platform to freely inform other potential customers of the good and bad without fear of a negative reaction. As a business working in ecommerce this is incredibly important as we ourselves are always looking to improve and hear back from our loyal customer base. We have been able to identify an incredible amount of issues we would have never even thought of throughout our users experience due to the ease of communication and the ability the customers have to specify where the root of the issue comes from using site jabbers built in tools. ### 5. Cost Effective Customer Review Management **Rating:** 4.5/5.0 stars **Reviewed by:** Stephen E. | IT Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2023 **What do you like best about SmartCustomer?** The services offered meet our needs at a reasonable price. Product reviews in addition to company reviews, integrations with our Shopify ecommerce store, active review requests, and easy sharing of reviews all add to the list of what Sitejabber does right. Good customer relations and technical support back up the value of doing business with them. **What do you dislike about SmartCustomer?** Many service options involve an additional fee. Product reviews are separate from company reviews, and sharind reviews on multiple platforms is an extra cost, as well. We like that they have these options, but sometimes having to pay extra for the next step means putting off that step. Still, it may end up making the platform affordable when you can't pay for everything, but you can pick and choose what is most important. **What problems is SmartCustomer solving and how is that benefiting you?** Sitejabber provides an independent review platform so customers can have confidence that we're not manipulating the review data. In that vein, they also provide a way for online search platforms to verify reviews and include our review status in search results. They also provide an easy way to actively request reviews rather than simply putting up a button and hoping customers will click on it. They integrate with our Shopify store to show product reviews on product pages, always keeping up to date with new reviews left, and they notify us if a review is neutral or negative so that we can follow up and hopefully save a customer relationship in addition to avoiding negative impacts to our reputation. Sitejabber offers new ways to gather, display, and share both company and product reviews so that we remain relevant and viable in today's competitive climate. ### 6. Very helpful platform and staff **Rating:** 4.5/5.0 stars **Reviewed by:** Niko G. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about SmartCustomer?** Sitejabber has been an invaluable resource for our business, and I must commend their exceptional customer success team for their outstanding support. Recently, we had the pleasure of working closely with one of their managers, and the experience was nothing short of fantastic. Their manager went above and beyond to assist us in driving more traffic to our website through effective strategies tailored to our needs. Moreover, they provided invaluable feedback on how to enhance our review collection process and elevate our score on the platform. Their expertise and guidance were instrumental in helping us navigate the intricacies of online reputation management, ultimately leading to tangible results for our business. Thanks to Sitejabber's proactive approach and the dedication of their customer success team, we've been able to significantly improve our online presence and build trust with our customers. Overall, I highly recommend Sitejabber to any business looking to boost their online reputation and enhance customer engagement. With their exceptional service and knowledgeable team, you can expect nothing but the best in terms of support and results. **What do you dislike about SmartCustomer?** So far, there are no complaints regarding the platform itself. **What problems is SmartCustomer solving and how is that benefiting you?** Sitejabber excels in making the process of following up on reviews, requesting additional information, and resolving customer issues incredibly seamless and efficient. Their platform provides robust tools that enable businesses to communicate directly with reviewers, allowing for swift and personalized responses to address any concerns or inquiries. Moreover, Sitejabber's proactive approach to handling reported reviews showcases their commitment to maintaining a fair and objective platform. They thoroughly investigate reported reviews, ensuring that each case is evaluated impartially and in accordance with their guidelines. This proactive stance not only fosters transparency but also helps businesses maintain their integrity and credibility on the platform. Overall, Sitejabber's user-friendly interface, coupled with their proactive and objective approach to managing reviews, makes it a standout choice for businesses seeking to effectively engage with customers and uphold their online reputation. ### 7. Easy Review Collection and Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Dana Lynn T. | Director of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about SmartCustomer?** The customized feedback link that we can give to our customers makes it easy for them to leave us reviews and shows the review as a "Verified Purchase" so people know these are real reviews from actual customers and not fake. Also, their customer support is great. Our account Manager Christina has been an invaluable source of information on how to get more reviews. **What do you dislike about SmartCustomer?** No real downsides. I wish it was as well recognized as some of the other review sites. But I believe it is gaining traction and will be the go-to review site for people in the future. **What problems is SmartCustomer solving and how is that benefiting you?** Sitejabber is helping us increase our customer base by providing social proof that we have a great product. In our industry where people have been using the same software for years, it's letting potential customers feel confident in making the decision to switch. ### 8. Sitejabber has been a very successful partnership for our team! **Rating:** 5.0/5.0 stars **Reviewed by:** Victoria E. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2024 **What do you like best about SmartCustomer?** The conversion rate for reviews is really impressive, not just on the Sitejabber platform, but on others using the distribution tool as well! The platform makes it incredibly easy for us to manage our review invites and responses all in one place. It's a great one stop shop for a great price! **What do you dislike about SmartCustomer?** No major complaints! The only thing that would make things a tad easier is to have the ability to update a few things ourselves on the back end without having to reach out, but completely understand the need for the SJ team to be involved and they are always very responsive and helpful! **What problems is SmartCustomer solving and how is that benefiting you?** Sitejabber has allowed us to boost our review solicitation conversion rates. Prior to our partnership, we managed our reviews program internally in a very manual way and this has made things much more efficient and successful. ### 9. Very handy site with everything super clear in the interface **Rating:** 4.0/5.0 stars **Reviewed by:** Rina P. | Senior Copywriter, Writing and Editing, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2024 **What do you like best about SmartCustomer?** The site has TONS of cute features, and analytics and everything, and at the same time it requires ZERO time for learning it. Everything is super obvious. Also, one of those [rare] companies whose email marketing is not bothering but is useful and interesting. **What do you dislike about SmartCustomer?** Not a dislike, technically speaking, but this site might be not for every product/market. It targets rather specific market audience, thus, some sites get thousands of reviews, while others have zero reviews for years. It is somewhat of a lucky guess. **What problems is SmartCustomer solving and how is that benefiting you?** Quick and efficient responses to complaints. ### 10. A Very Underrated Review Site **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2024 **What do you like best about SmartCustomer?** They offered the most features at a reasonable price as well as flexability within the platform **What do you dislike about SmartCustomer?** I wish SiteJabber was better known so that the general public could see it as a true contender to sites like TrustPilot. **What problems is SmartCustomer solving and how is that benefiting you?** It allowed us to have more control over which Members receive a review request as well as allowed us to funnel those requests to other competing sites like TrustPilot. ### 11. Your Go-To Source for Honest Business Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Sharif I. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2023 **What do you like best about SmartCustomer?** Sitejabber is an excellent website that helps consumers make informed decisions about the businesses they interact with. It's a user-friendly platform where people can share their experiences and opinions about companies. Sitejabber's review system is fair, transparent, and easy to use. They verify all reviews to ensure that they're genuine and unbiased. Sitejabber also provides a unique feature that allows users to report scams and fraudulent activity. This feature is incredibly helpful for anyone who wants to avoid falling victim to online scams. Moreover, Sitejabber's customer service team is responsive and helpful, making it easier for users to address any issues they may encounter. Overall, Sitejabber is a highly valuable resource for anyone looking to make informed decisions about the businesses they interact with. It's an easy-to-use platform with a fair review system, a scam reporting feature, and a helpful customer service team. I would highly recommend Sitejabber to anyone who wants to ensure they're dealing with trustworthy businesses. **What do you dislike about SmartCustomer?** - Limited range of reviews: Sitejabber has a smaller user base than some other review sites, so it may not have as many reviews for some businesses as other platforms. - Incomplete information: Some reviews on Sitejabber may lack detailed information about the reviewer's experience, making it challenging to determine the credibility of the review. - Incentivized reviews: Like other review sites, Sitejabber allows businesses to offer incentives to customers who leave reviews. This can sometimes lead to biased or fake reviews, so it's essential to take these reviews with a grain of salt. Despite these drawbacks, Sitejabber is still a valuable resource for consumers looking for honest, unbiased reviews of businesses. It's important to keep in mind that no review site is perfect, and it's always a good idea to cross-check reviews across multiple platforms to get a well-rounded understanding of a business's reputation. **What problems is SmartCustomer solving and how is that benefiting you?** Sitejabber is solving several problems related to online reviews and business transparency, which benefits everyone involved. Here are some of the key problems Sitejabber is addressing: Lack of transparency: In the past, businesses could be opaque about their practices, making it challenging for consumers to know what to expect. Sitejabber promotes transparency by allowing customers to share their experiences and provide feedback on businesses, which helps to hold them accountable. Fraudulent reviews: Fake reviews can be a significant problem on other review sites, making it difficult for consumers to trust the reviews they read. Sitejabber employs a verification process to ensure that all reviews are genuine, which helps to prevent fraud and promote authenticity. Scams and fraudulent activity: Sitejabber allows users to report scams and fraudulent activity, which can help to protect other consumers from falling victim to similar scams. This feature promotes safety and helps to create a more secure online marketplace. By addressing these problems, Sitejabber is benefiting everyone involved in the online business ecosystem. Consumers can make more informed decisions about the businesses they interact with, and businesses have a platform to build trust and accountability with their customers. Additionally, Sitejabber's transparency and authenticity promote a more fair and trustworthy online marketplace, benefiting everyone who participates. ### 12. Best review company. Best value, best technology, best customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2024 **What do you like best about SmartCustomer?** They have the easiest to use technology, most cost effective, and great customer service. **What do you dislike about SmartCustomer?** I haven't come across any downsides. I think they are perfect. **What problems is SmartCustomer solving and how is that benefiting you?** We collect reviews for our business with Sitejabber. It makes us look good on Google search results. ### 13. Confusing star-rating and frustrating review process **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2022 **What do you like best about SmartCustomer?** The SEO ranking of the site. When people Google reviews for our product, this site is high on the list. **What do you dislike about SmartCustomer?** Our star-rating never seems to move, no matter how many 5-stars we get. But a low-rating immediately drops it. The dispute system is also frustrating because there's no recourse if the person "verifies" their rating. We have people leaving untrue reviews that we are stuck with. **What problems is SmartCustomer solving and how is that benefiting you?** No real problems have been solved, as they're usually already addressed before the person decides to leave a review. The benefits are sharing our Sitejabber reviews for those who would like to join our platform. ### 14. Great Sitejabber Experience - Highly Recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about SmartCustomer?** Sitejabber helped us gather thousands of reviews in a very short amount of time -- and all, of course, are authentic and genuine reviews. The support and product teams are excellent (they actually listen & implement many of our recommendations), and the SEO for Sitejabber is very good, too. **What do you dislike about SmartCustomer?** Don't dislike anything about Sitejabber at this point, and we've been using them for over a year. **What problems is SmartCustomer solving and how is that benefiting you?** Sitejabber allowed us to gather thousands of reviews in a very short amount of time, far surpassing the review volume collected by a competitor for another vertical we use. Also, I was provided a small gift card for my honest and authentic review. Views expressed are my own. ### 15. Sitejabber is great! **Rating:** 5.0/5.0 stars **Reviewed by:** Marina B. | Senior Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 27, 2023 **What do you like best about SmartCustomer?** Sitejabber helped our site gain lots of great reviews quickly and authentically **What do you dislike about SmartCustomer?** I was provided a small gift card for my honest and authentic review. Views expressed are my own. **What problems is SmartCustomer solving and how is that benefiting you?** Good and fast volume of reviews ### 16. Useful review site **Rating:** 5.0/5.0 stars **Reviewed by:** Sonia M. | Trainer cum Team lead in Payments, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2022 **What do you like best about SmartCustomer?** The reviews which gets posted in SJ are really genuine. **What do you dislike about SmartCustomer?** Some reviews are not getting posted even after validation. **What problems is SmartCustomer solving and how is that benefiting you?** We are addressing and solving customer grievances. Based on the stars, new customers gains trust on us. ### 17. Great company! **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie F. | CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2023 **What do you like best about SmartCustomer?** I like the employees that I have talked to and worked with. And I love their review distribution feature **What do you dislike about SmartCustomer?** Nothing except I would love more options to distribute the reviews. **What problems is SmartCustomer solving and how is that benefiting you?** Nothing that I know of ### 18. Sitejabber helps us grow as a company **Rating:** 4.5/5.0 stars **Reviewed by:** America C. | Senior Director Marketing Strategy, Enterprise (> 1000 emp.) **Reviewed Date:** June 27, 2022 **What do you like best about SmartCustomer?** It has many functions and tools, the one that I liked the most is the option that the program gives us to show our reviews on different portals. As our website, social networks, web portals, in the sale of our products and more. The fact that it is associated with Google review is perfect to be able to position our website at the top of the search engine. It also allows you to track participants, being able to ask them for reviews and have access to their performance and participation. **What do you dislike about SmartCustomer?** You should be able to send the review request to customers on more than one occasion. Our customers buy our products on a regular basis, so we would like them to allow us a review for every purchase they make. You should report dissatisfied customers before they write reviews to avoid bad ratings, instead of charging for removing the bad review. I would also like to see an anti-scam system, to avoid fraud with negative reviews, which overshadow the positive ones. **Recommendations to others considering SmartCustomer:** We recommend this software without hesitation, as we have seen the growth of our brand, not only in our sales, but in the recognition of our customers on social networks and all over the web. Sitejabber is ideal for those companies that start or want to strengthen their brand on the web and get more customers and more profit. This new way we are using this software, to do referral and review marketing, is allowing us to achieve many more sales per month, achieve a good online reputation and create that customers have much more confidence in our products. **What problems is SmartCustomer solving and how is that benefiting you?** This is the program we use to take control of our online reputation, as it allows us to get positive reviews from our brand advocates and to contact customers who are not so satisfied with our product, in order to improve it and avoid bad reviews. It facilitates the follow-up of the participants and the request of new reviews, in order to always have positive reviews. This software is a partner of Google review, which allows us to achieve a better SEO and with the score, position us in the top positions of the search engine. It allows to show the reviews on different websites, such as social networks, website, shopping pages and much more. ### 19. Great site to collect reviews without the dodgy tactics some of their competitors employ **Rating:** 5.0/5.0 stars **Reviewed by:** Clinton L. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2022 **What do you like best about SmartCustomer?** Sitejabber has provided us with a place where we can confidently collect reviews from our customers while not dealing with the ethically questionable practices that some other review sites employ. We know our potential customers will trust what they read on Sitejabber. **What do you dislike about SmartCustomer?** There are no issues with the service provided by Sitejabber. Many of the features that Sitejabber's competitors offer that Sitejabber does not are well out of our budget so Sitejabber lacking some of those is irrelevant to us. **What problems is SmartCustomer solving and how is that benefiting you?** We have not run into any problems yet. Our usage of Sitejabber (and all other review sites) is only at a base level for several reasons. Having a trusted site for potential customers to see reviews has helped legitimize us especially in our industry where trust is paramount. ### 20. Easy to implement **Rating:** 5.0/5.0 stars **Reviewed by:** Sweet Victory P. | Managing Director, Company owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2021 **What do you like best about SmartCustomer?** Very useful for social proof and building trust with customers. I love that we can implement customer reviews directly from a customer account and the tab direct on our landing page. **What do you dislike about SmartCustomer?** We are using the free service at this moment in time to free up funds to help with business growth; we would love to have more features on the free package, e.g., the ability to match our branding colours for the review widget. There is a slight delay between a review being submitted and being able to view it live on the site, but that's just us being impatient and eager to view the whole review **Recommendations to others considering SmartCustomer:** Recommended service to use after testing many available site jabber is easy to set up, easy to use and even the free service gives you what you need to get going. Very valueable. **What problems is SmartCustomer solving and how is that benefiting you?** Customers can share what they think of our service, and our business profile with site jabber also serves as a much-needed backlink that is valuable for any business. ### 21. Sitejabber is my favourite site for business reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Tim M. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2022 **What do you like best about SmartCustomer?** I've used sitejabber for my website business for many years. They don't spam or harass me to pay for basic review functionality unlike many of the other review sites. I've never had a problem with fake reviews with them. I'm able to easily respond to reviews and use review summary/excerpt widgets on my website. The review summaries also appear in google searches of my business profile which is great. **What do you dislike about SmartCustomer?** Not many downsides to using sitejabber. Their javascript for displaying reviews on my websites might slow down my page loading time a little bit but it doesn't seem too bad. **What problems is SmartCustomer solving and how is that benefiting you?** I always send my customers to sitejabber and to Google Reviews to complete reviews of my website. The review excerpts on my website are really great for social proof marketing. ### 22. Sitejabber forbusiness and customers **Rating:** 5.0/5.0 stars **Reviewed by:** Personal M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2022 **What do you like best about SmartCustomer?** Most of the most valuable experience you get with Sitejabber is regular feedback and an opportunity to makethings work better before you lose lots of customers. Moreover it's a great tool for a competitor spying) Even before business/ product launch you can see what people like or dislike what they really need. **What do you dislike about SmartCustomer?** It's not something that disappoints, but you have to give additional promotions to get customers' reviews, and fake comments happen. **Recommendations to others considering SmartCustomer:** Regularly check the reviews you get, don't take it personally, and improve everything you can. **What problems is SmartCustomer solving and how is that benefiting you?** As mentioned above Sitejabber for us is one of the channels to keep in touch with the audience to do market research analyzing competitors. ### 23. Easy review platform **Rating:** 4.5/5.0 stars **Reviewed by:** Brian D. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2022 **What do you like best about SmartCustomer?** Sitejabber is a simple, user-friendly platform to collect reviews for your business. I was particularly impressed when they not only responded promptly to my request to remove a defunct company's review page that had a similar name to my company, but they actually did take down that company's profile page after reviewing it. They've converted me for life. **What do you dislike about SmartCustomer?** I've never had any bad experiences with them, although I've also never had to go through a dispute process, so I don't know how it works. **What problems is SmartCustomer solving and how is that benefiting you?** As a small family business, without massive branding ad campaigns, often prospects haven't heard of us, so reviews help establish trust. ### 24. Easy Reviews...Trusted 3rd Party **Rating:** 5.0/5.0 stars **Reviewed by:** Alisha M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2022 **What do you like best about SmartCustomer?** The online space can be scary...hard to know who to trust. That's why I like being able to share a link to Sitejabber with my customers ... so they can easily review my services on a trusted platform. **What do you dislike about SmartCustomer?** I can't think of anything that I don't like about it. It seems to work seamlessly and I haven't had any trouble. **What problems is SmartCustomer solving and how is that benefiting you?** I can point possible customers to Sitejabber and they know that I haven't falsified any reviews. Sitejabber is the trusted 3rd party that I can't manipulate, thus giving much greater credibility to any review they read about me. ### 25. Love the Functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Lane A. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2022 **What do you like best about SmartCustomer?** I'm a huge fan - I moved our review business to Sitejabber and am now seeing significantly more reviews than ever before. They have a strong stable of widgets for our websites, their servicing team is responsive, and the functionality to build reviews on ALL secondary review sites is a huge benefit that I don't see anyone else in the space offering. **What do you dislike about SmartCustomer?** Sitejabber has lower consumer brand awareness in the space relative to some competitors, but to me the enhanced functionality they provide significantly outweighs this. **What problems is SmartCustomer solving and how is that benefiting you?** Maximizing our collection of reviews for our websites across not just Sitejabber but all third party review providers. ### 26. Best Review Platform Online **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher S. | Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2021 **What do you like best about SmartCustomer?** They have to take me in the right direction in my business. I wish this website would spread like wildfire. Stick to your original 'purposes' & 'objectives' & please try not to become over-commercialized. I like this site as it's easy to navigate, use, and post. Who knew writing reviews would make you feel so much better! Sitejabber is a fantastic application that connects buyers, observers, and sellers to see a product. Thank you, Sitejabber Consumers **What do you dislike about SmartCustomer?** How do you decide which review is relevant? Lots of reviews are outdated. Lots of reviews are outdated. In the middle of writing a review and your site refreshed, and I lost all that typing. **What problems is SmartCustomer solving and how is that benefiting you?** Without Sitejabber, a lot of people would never get to air their grievances when companies rip them off; thank you, Sitejabber. I had been back and forth with a company. I finally got frustrated and posted a review, and within 24 hours, the company contacted me and said they would offer me a refund AND would I be willing to change my review. The review on SiteJabber was what got them to give me a refund after going back and forth with them for weeks! ### 27. Positives and negatives of using SiteJabber. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Music | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2021 **What do you like best about SmartCustomer?** Reviews for SiteJabber come up highly on Google searches when people are looking for reviews for your business. **What do you dislike about SmartCustomer?** As a small business using their free plan, I tend to get more negative reviews at SiteJabber than I do using other review sites. I think the name "Jabber" in their name might contribute to this and people who have bad experiences tend to search out review sites more than people who have had postitive experiences. From an admin point of view I find their back end a bit clunky and not as intuitive as it could be. For example when I get a review left for me, I usually have to click around 5 different links to figure out where to leave a response to the review. Another very important problem I have had with them is when I have unbiasly directed people to leave a review for me on SiteJabber most of the time people I'm told by the person they had problems trying to set up an account to leave a review there and they bail. So that is a huge reason I don't try to use their site more. **What problems is SmartCustomer solving and how is that benefiting you?** SiteJabber gives people a platform to talk about their experience with my business (good or bad). Their site and reviews come up highly in google and that has helped potential buyers learn about what to expect if they use my service. ### 28. excellent integration to increase sales **Rating:** 5.0/5.0 stars **Reviewed by:** john b. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2022 **What do you like best about SmartCustomer?** the display widget on the front page of the site is integral and easy for customers to access **What do you dislike about SmartCustomer?** it can be stressful for a business owner to deal with unwarranted or false negative reviews on your site. i wish jabber could do more to shed these but i under stand the limitations they face. **What problems is SmartCustomer solving and how is that benefiting you?** sitejabber adds a good layer of credibility to the site and visually they've got a good product, i think that appeals to the customer as well. ### 29. Easy and Simple Business Review System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2021 **What do you like best about SmartCustomer?** Ease of use for business owner and customers. **What do you dislike about SmartCustomer?** I do not have any criticism of Sitejabber. **Recommendations to others considering SmartCustomer:** Give Sitejabber a try before using any other review software! **What problems is SmartCustomer solving and how is that benefiting you?** When potential customers come to my website, they read the Sitejabber reviews that are available through the SItejabber widget on my page, and they are impressed. I like that they do not have to leave my site to find reviews elsewhere, which could potentially take them down the rabbit hole to a competitor site. ### 30. Great Website for feedback for companies and people being able to research companies. **Rating:** 5.0/5.0 stars **Reviewed by:** willie d. | Photographer/Videographer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2021 **What do you like best about SmartCustomer?** I like the simplicity of being able to use the site. Everything is pretty straightforward and you can see what you are looking for easily whether you are the business or whether you are the person reviewing the busineses. **What do you dislike about SmartCustomer?** I wouldn't say there's anything I dislike. I have never tried to contact sitejabber by phone or email for an issue because I have never had an issue, but I can only speak to other websites where I have had issues and filled out a contact form or emailed where it took a few days when it was an urgent matter and I needed an answer sooner. I would say that is the biggest thing with all websites, not just review websites, to communicatedwell, efficiently, and fast with users on issues. I also think every company in general should do everything they can do improve the simplicity of using the website for all users all around. **What problems is SmartCustomer solving and how is that benefiting you?** I have been using it to get feedback on my production and photography business for people to let me know how their experience was and as a user I look up other businesses to see if they are legitimate or if other people have experienced issues.The benefits I have realized are that if people had a great experience and leave positive feedback then it promotes more clients to the business and more referrals. ### 31. Great site for reviews of your business **Rating:** 5.0/5.0 stars **Reviewed by:** Joreail A. | D, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2022 **What do you like best about SmartCustomer?** This helped my site reach new heights and listings on Google it is easy and reviews process fast and instantly. We highly recommend using site jabber for getting people to post your review. **What do you dislike about SmartCustomer?** Don't have any issues. Works great! The site doesn't have any issues. **Recommendations to others considering SmartCustomer:** I recommend site jabber to every business to use **What problems is SmartCustomer solving and how is that benefiting you?** As mentioned. I don't have any issues with site jabber and it's also a great way for customers to know your store is legit. ### 32. Great source for reviews and authentic **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmed A. | E, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2021 **What do you like best about SmartCustomer?** The website is friendly, easy to navigate and straight forward for customers to post their reviews. The Sitejabber team is helpful. The site offers many different plans that are affordable and integrates easily with other sites. **What do you dislike about SmartCustomer?** They have a great selection of categories. I wish they would break the categories further so that you could drill down a bit more and a far more advanced research feature. **What problems is SmartCustomer solving and how is that benefiting you?** Online reputation is very critical to any business whether they are online or not. Sitejabber is a great place to show, reflect, and collect reviews from existing customers to stand out from competition. ### 33. Great Review Website for Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Scott R. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2022 **What do you like best about SmartCustomer?** Easy to navigate the site and easy to reply to customer reviews. **What do you dislike about SmartCustomer?** Some reviews would not post even with proof verification. **Recommendations to others considering SmartCustomer:** I wish every review got for my business got posted. especially those with proof of purchase. Some reviews do not have that and claim to be a client when they were not. **What problems is SmartCustomer solving and how is that benefiting you?** How to fully use the interface in the business site login. That I can send reviews to customers and get reviewed. ### 34. Best for compiling reviews! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2022 **What do you like best about SmartCustomer?** Sitejabber makes it extremely easy to collect and display reviews from my customers. I also love how easy it is to respond to reviews and thank customers for their feedback. **What do you dislike about SmartCustomer?** I'd love to see more free features, to be able to link Sitejabber to my Facebook page, and to be able to display a carousel of reviews on my website. As a very small business, I just can't afford the extra cost. **What problems is SmartCustomer solving and how is that benefiting you?** I've been able to build confidence and develop a deeper rapport with customers by collecting reviews and linking Sitejabber to my website. I've seen an increase in sales every time I receive new reviews. ### 35. Turely Exceptional User friendly Review Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2021 **What do you like best about SmartCustomer?** Sitejabber arms any business owners to control and manage their user/visitors review experience from a single user-friendly control panel that is expertly designed to collect, moderate and verify reviews. **What do you dislike about SmartCustomer?** The limitations restricting businesses to fully complete their profile is a ball changer. We understand that the development of the site must have cost a fortune, yet it's us the business owners driving our users/clients to the platform to encourage a written review of "our" performance and service delivery not the other way around. **Recommendations to others considering SmartCustomer:** Sitejabber is an excellent tool for any business regardless of the industry, it gives site owners back control over their online presence by having users express their true experience with products & services be it positive or negative. In today's business world, user objective feedback is considered a fundamental part of service deliverance across the board in understanding what your users like or dislike which empowers businesses to optimize and improve in the areas lacking 100% satisfaction. **What problems is SmartCustomer solving and how is that benefiting you?** Sitejabber empowers our online trust factor to feature true and honest reviews from actual people who have either utilized our product/services in the past or current to showcase our ability to excel in our industry and demonstrate our willingness to support, resolve and stand by our products/services 110% of the way. ### 36. Convenient integration **Rating:** 5.0/5.0 stars **Reviewed by:** Sergey J. | ADMIN, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2022 **What do you like best about SmartCustomer?** Difficult review verification, fake reviews do not pass, you can not buy reviews, only real reviews from real people are posted **What do you dislike about SmartCustomer?** There is really nothing that I don't like, since we have been using this service for our site for a long time **What problems is SmartCustomer solving and how is that benefiting you?** We aim for siteajbber ranking to show up in google search, but it needs about 100 reviews ### 37. Use Sitejabber for my company The Stadium Events **Rating:** 5.0/5.0 stars **Reviewed by:** Todd H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2022 **What do you like best about SmartCustomer?** Very easy to use for myself and my customers to provide feedback on the company **What do you dislike about SmartCustomer?** I have had a couple of fake reviews that are not real **Recommendations to others considering SmartCustomer:** Monitor regularly to ensure no spam or fake reviews **What problems is SmartCustomer solving and how is that benefiting you?** Receiving good customer feedback helps me grow my business as my Marketing budget is not substantial. ### 38. Great company and services! **Rating:** 5.0/5.0 stars **Reviewed by:** Dominic S. | Teacher, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2022 **What do you like best about SmartCustomer?** The services are easy to use and also the customer service is always efficient if you need to ask for assistance with anything.I find the service very easy to use. **What do you dislike about SmartCustomer?** Nothing,it's all good. I really can't think of anything I dislike. **What problems is SmartCustomer solving and how is that benefiting you?** Sitejabber allows my business to show a good reputation by supplying verified customer reviews. ### 39. We use sitejabber for our website review hostmines.com **Rating:** 4.5/5.0 stars **Reviewed by:** Dhaval C. | Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2022 **What do you like best about SmartCustomer?** They verify every reviews and make sure they are authentic. **What do you dislike about SmartCustomer?** they don't provide badge/ trusted seal for our website in free account **What problems is SmartCustomer solving and how is that benefiting you?** We use sitejabber for our website https://www.hostmines.com to collect reviews from our customers. They verify all the reviews manually and approve it. They have tool to collect reviews from clients and client can also provide video testimonials and many other useful tools ### 40. Amazing company keeps the client up to date in regards with company's reputation **Rating:** 5.0/5.0 stars **Reviewed by:** Netsquad T. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2022 **What do you like best about SmartCustomer?** Customers get to see company's reputation Both business as well as the customers get the benefit out of this **What do you dislike about SmartCustomer?** Reviews are not sorted sometimes but yeah i guess that thing is not that big of an issue **Recommendations to others considering SmartCustomer:** If you want to Grow the viability bof your business online you must join sitejabber **What problems is SmartCustomer solving and how is that benefiting you?** Business reach and indexing in search browser through reviews ### 41. Great App **Rating:** 5.0/5.0 stars **Reviewed by:** Misty B. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2022 **What do you like best about SmartCustomer?** It's easy to setup and user friendly for me and my customers. **What do you dislike about SmartCustomer?** I can't think of anything I dislike about it. **Recommendations to others considering SmartCustomer:** Great app, easy to use! **What problems is SmartCustomer solving and how is that benefiting you?** I've only had good reviews but I love hearing how customers love and appreciate my staff. ### 42. One of the best Reviews Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Anshul S. | MarComm Team, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2022 **What do you like best about SmartCustomer?** Ease of use and UI/UX of the site is really good. **What do you dislike about SmartCustomer?** Nothing much to dislike. May be reports can be improved a bit. **Recommendations to others considering SmartCustomer:** Improve reporting a bit. **What problems is SmartCustomer solving and how is that benefiting you?** We are able to get customer reviews without any hitch. Its a seamless and less intrusive way of getting reviews compared to a social platform. ### 43. Consistent and Responsive **Rating:** 5.0/5.0 stars **Reviewed by:** Jim W. | Website Security Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2021 **What do you like best about SmartCustomer?** Ease of use and management is responsive to resolving bogus review issues. **What do you dislike about SmartCustomer?** Have no dislikes. Service works as expected. **What problems is SmartCustomer solving and how is that benefiting you?** Sitejabber gives my client's a convenient place to submit their reviews. ### 44. SiteJabber **Rating:** 5.0/5.0 stars **Reviewed by:** Russell C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2022 **What do you like best about SmartCustomer?** I like the customer service. They are very quick to respond when i reach out. **What do you dislike about SmartCustomer?** I can't really think of anything that I dislike. The service is pretty straightforward **What problems is SmartCustomer solving and how is that benefiting you?** SiteJabber helps add credibility and rapport to my business ### 45. Common sense reveiw site **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2022 **What do you like best about SmartCustomer?** I like the ability to challenge reviews that are not based on actual experience and get them removed. **What do you dislike about SmartCustomer?** Not all false reviews will get removed when challenged. **What problems is SmartCustomer solving and how is that benefiting you?** Reviews of AmForward.com left on Sitejabber by our satisfied customers provide a way for potential customers to read about the experiences our customers have with our services. Having reviews on Sitejabber improves the chances of potential customers signing up with AmForward. ### 46. Great review platform **Rating:** 5.0/5.0 stars **Reviewed by:** Jacob C. | Program Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2021 **What do you like best about SmartCustomer?** I like that it offers many features for helping with managing your site's online presence. Their plans offer the most features compared to other review platforms. **What do you dislike about SmartCustomer?** Can't think of anything I dislike about them right now. **What problems is SmartCustomer solving and how is that benefiting you?** The ability to get reviews and increase online presence; More reviews result in better conversions. ### 47. Courtlinked.com **Rating:** 5.0/5.0 stars **Reviewed by:** Robbie M. | Paralegal, Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2022 **What do you like best about SmartCustomer?** Review platform and option to reply back. **What do you dislike about SmartCustomer?** The questionnaire section and or the questions sent in by the user on Sitejabber - this is really dislike as we want to answer questions within our scope of contact no on sitejabber. **What problems is SmartCustomer solving and how is that benefiting you?** Not really solving any problems. Sitejabber gives individuals that review businesses before utilization confidence - otherwise, just a review site. ### 48. Good Experience **Rating:** 3.5/5.0 stars **Reviewed by:** Alex V. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2022 **What do you like best about SmartCustomer?** I was able to see the reviews of many online businesses and it did help me in my decision process. It did help me also to gain a reputation for our business **What do you dislike about SmartCustomer?** Some businesses do not have so many reviews to check. **What problems is SmartCustomer solving and how is that benefiting you?** Decision-making problem. I can understand customer feedback to improve our product ### 49. Sitejabber works for me! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2022 **What do you like best about SmartCustomer?** I like how ratings can sort the reviews. **What do you dislike about SmartCustomer?** Sometimes it can take a few sec for it to load, but that just may be my computer. **Recommendations to others considering SmartCustomer:** It's a great way to take the temperature of your company and its products. **What problems is SmartCustomer solving and how is that benefiting you?** We can recognize upticks when issues begin to be repeated in reviews, such as rusty Blades. ### 50. Useful for our customers **Rating:** 2.5/5.0 stars **Reviewed by:** Gina S. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2022 **What do you like best about SmartCustomer?** Great avenue for our customers to leave reviews for other to understand how it is ordering from our company. **What do you dislike about SmartCustomer?** I haven't really found anything to dislike as of yet. maybe have more of a way for responses from the company? **What problems is SmartCustomer solving and how is that benefiting you?** I am neutral here because I don't use the site too terribly often but love when my customers take the initiative to! ## SmartCustomer Discussions - [Is Sitejabber free?](https://www.g2.com/discussions/is-sitejabber-free) - 1 comment - [Is Sitejabber a legitimate site?](https://www.g2.com/discussions/is-sitejabber-a-legitimate-site) - 1 comment - [View SmartCustomer pricing details and edition comparison](https://www.g2.com/products/smartcustomer/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-06-11+16%3A55%3A07+-0500&secure%5Bsession_id%5D=e08b8af6-b32d-42d7-a804-a05a96ee8fb2&secure%5Btoken%5D=d0d660d8fd125b1c2d4c843931bb2a1fae463423cb91fc026a9ae7cb0f5313f3&format=llm_user) ## SmartCustomer Integrations - [TrueLoyal](https://www.g2.com/products/trueloyal/reviews) ## SmartCustomer Features **Collection** - Authentification - Review Forms - Personalization - Engagement - Community Q&A **Agentic AI - Review Management** - Adaptive Learning - Natural Language Interaction **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Moderation** - Reviewer Validation - Response Types - Legal Agreements **Reporting** - Revenue Reporting - Dashboard **Media Monitoring** - Social Media Management - Digital Media Monitoring **Use Cases** - E-commerce - Retail - Customer Service **Administration** - Incentives - Syndication - Insights - Content - Sampling **In-House Management** - Employee Performance - Team Workflow **Display Options** - Badges - Widgets - Integration & APIs - Marketing **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top SmartCustomer Alternatives - [Trustpilot](https://www.g2.com/products/trustpilot/reviews) - 3.4/5.0 (250 reviews) - [Reviews.io](https://www.g2.com/products/reviews-io/reviews) - 4.8/5.0 (639 reviews) - [Bazaarvoice](https://www.g2.com/products/bazaarvoice/reviews) - 4.2/5.0 (793 reviews)