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SmartCustomer

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77 reviews
  • 1 profiles
  • 2 categories
Average star rating
4.4
Serving customers since
2006
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SmartCustomer

77 reviews

SmartCustomer is a comprehensive review management platform designed to help businesses collect, monitor, and distribute customer reviews effectively. By leveraging authentic feedback, companies can enhance their online presence, build trust with potential customers, and drive sales growth. Key Features and Functionality: - User-Friendly Dashboard: An intuitive interface that simplifies the process of managing reviews across multiple channels. - Automated Review Collection: Streamlined tools to gather customer feedback efficiently, increasing the volume of reviews. - Integration with E-commerce Platforms: Seamless compatibility with major e-commerce systems for effortless implementation. - Google Review Partner: As an official Google Review Partner, SmartCustomer ensures that reviews are automatically pushed to Google Seller Ratings, enhancing visibility. - Performance Analytics: Comprehensive insights into customer sentiments and competitive analysis to inform business strategies. Primary Value and Solutions Provided: SmartCustomer empowers businesses to harness the power of genuine customer reviews, fostering trust and credibility among potential clients. By effectively managing and showcasing positive feedback, companies can improve their online reputation, attract more purchase-ready leads, and ultimately boost sales. The platform's integration with Google services further amplifies visibility, ensuring that businesses stand out in search results and advertising campaigns.

Profile Name

Star Rating

59
11
4
1
2

SmartCustomer Reviews

Review Filters
Profile Name
Star Rating
59
11
4
1
2
ronald w.
RW
ronald w.
E-commerce Co-ordinator
06/03/2026
Validated Reviewer
Verified Current User
Review source: Organic

The Only Review-Capture Tool That Works with Our Rewards System

This is the only review-capture system that works with our rewards system.
Verified User in Retail
UR
Verified User in Retail
06/02/2026
Validated Reviewer
Verified Current User
Review source: Organic

Fair Review Management with Great Customer Service

Great customer service and account management. A better review management process than most other players in the field - they're actually fair. Not owned by some large conglomerate that will continue to jack up prices every year while adding features you don't need.
Andrew F.
AF
Andrew F.
CEO Hansa USA, Featuring Jewelry Brands Martha Stewart, Wounded Warrior Project, Jaclyn Smith, Draper James, Bruno Magli, SuperJeweler.com & More To Come
05/27/2026
Validated Reviewer
Review source: Organic

Very Helpful Review Distribution System That Works Very Well

Very helpful review distribution system. This enables pointing customers toward other systems.

About

Contact

HQ Location:
Menlo Park, CA

Social

@_smartcustomer

What is SmartCustomer?

Founded in 2006, SmartCustomer is a leading reviews platform that helps businesses elevate their online reputation and visibility. Over 60K brands use SmartCustomer to source feedback and surface reviews across various channels, resulting in expanded reach and business growth, with connections based on trust and confidence. SmartCustomer is the only review platform to be both funded by the US government’s National Science Foundation and an official Google review partner.

Details

Year Founded
2006