SpotOn
SpotOn is one of the fastest-growing software and payment companies providing the technology and support that helps local businesses—and the people that run them—to succeed on their own terms. Known for its flexible, cloud-based technology and personalized support, SpotOn offers an end-to-end platform to accept payments, boost revenue, streamline operations, and create exceptional guest experiences. From seamless and efficient point-of-sale systems to integrated management solutions built for the fast-growing enterprise, SpotOn builds technology that "works the way you work," and backs it up with a 24/7 team of experts who make sure it always does—with fairness, flexibility, and a personal touch. SpotOn has 2,000 employees, including one of the strongest product and technology teams in the combined software & payments industry
Average Rating: 4.4/5.0
Total Reviews: 243
How Do G2 Users Rate SpotOn?
- Ease of Use: 8.5/10 (Category avg: 8.5/10)
- Takeout & Delivery: 7.9/10 (Category avg: 8.5/10)
- Accounting: 7.7/10 (Category avg: 8.0/10)
- Payment Gateway: 8.2/10 (Category avg: 8.6/10)
Who Is the Company Behind SpotOn?
- Seller: SpotOn
- Company Website:
- Year Founded: 2005
- HQ Location: San Francisco, US
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Twitter: @SpotOn
3,253 Twitter followers -
LinkedIn® Page: www.linkedin.com
2,680 employees on LinkedIn®
Who Uses This Product?
- Who Uses This: Owner, General Manager
- Top Industries: Restaurants, Food & Beverages
- Company Size: 62% Small, 35% Medium
What Do G2 Reviewers Say About SpotOn?
AI-generated summary from verified user reviews
Pros
- Users value the accessible and prompt customer support offered by SpotOn, enhancing their experience and operational efficiency.
- Users find SpotOn easy to use and learn, benefiting from accessible help and user-friendly features.
- Users highlight the exceptional professionalism of SpotOn's staff, noting their supportive and attentive service throughout the experience.
- Users value the knowledgeable support and quick assistance from SpotOn, ensuring effective problem resolution whenever needed.
- Users appreciate the simple and efficient user interface of SpotOn, enhancing appointment management and customer engagement.
Cons
- Users report poor customer support from SpotOn, citing long wait times and frequent issues during busy periods.
- Users find the difficult setup of SpotOn challenging, although improvements have been noted since initial issues.
- Users face technical issues with SpotOn, including glitches and problems with transactions affecting usability.
- Users experience connectivity issues with SpotOn, affecting transactions and causing frustration during peak hours.
- Users experience slow performance issues with SpotOn, including lag times and delays that disrupt workflow and productivity.
What Are Recent G2 Reviews of SpotOn?
"You'll Have Good Days With SpotOn Because Of Krystle Simms!!!"
Rating: 5.0/5.0 stars
— Verified User in Restaurants
"Streamlined Operations, Exceptional Support"
Rating: 5.0/5.0 stars
— Big D.

