# butterflye Reviews **Vendor:** Butterflye Solutions **Category:** [Other Customer Service Software](https://www.g2.com/categories/other-customer-service) **Average Rating:** 5.0/5.0 **Total Reviews:** 6 ## About butterflye Butterflye is a changelog tool that empowers companies to seamlessly share updates, collect user feedback, and drive product improvement ## butterflye Reviews ### 1. Build your changelog infrastructure now! **Rating:** 5.0/5.0 stars **Reviewed by:** Alan Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2023 **What do you like best about butterflye?** Before Butterflye we would have to notify customers of changes to the product manually. It was a lot of time and often times hard to stay on top of given how many customers and how many changes we had. But since implementing Butterflye we've been able to get 10 hours back a week to our product team and avoid whole lot of cross-functional chaos! **What do you dislike about butterflye?** That I didn't find out about Butterflye sooner because the problem can stay latent for a long period of time. **What problems is butterflye solving and how is that benefiting you?** It solves change communication to our customers and internal stakeholders ### 2. like everything about it! **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan B. | Head of Customer Success, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2023 **What do you like best about butterflye?** In the early days, our customer success team had to manually copy/paste our product releases, updates and changes in Slack. Across dozens of channels. It was time consuming and difficult to monitor the discussions across each customer channel. Now that we use Butterflye, our customer success team can focus on what matters most: building relationships and solving problems for our clients. **What do you dislike about butterflye?** Took some time to learn, but normal for learning new products. **What problems is butterflye solving and how is that benefiting you?** Reduced time spent on (1) product updates and (2) collecting feedback from customers ### 3. Great solution to change the status quo!! **Rating:** 5.0/5.0 stars **Reviewed by:** Jeffrey R. G. | Manager, Services, Enterprise (> 1000 emp.) **Reviewed Date:** December 06, 2023 **What do you like best about butterflye?** The platform allows me to communicate with clients on variuous topics and receive much needed feedback. Much better than the typcial email model. Much more efficient, tracks feedback, has a history, etc. **What do you dislike about butterflye?** Nothing really. The interface is a bit washed out and needs some color and contrast. But that is it. **What problems is butterflye solving and how is that benefiting you?** Allows me to keep clients (and teammates) up to date on product releases, changes, events, updates, etc. Then it allows the clients to provide real time feedback in a few forms. This guides us in how we design service offerings. ### 4. Best way to gather feedback from customers **Rating:** 5.0/5.0 stars **Reviewed by:** Derek J. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2023 **What do you like best about butterflye?** They excel in keeping users informed about changelog updates, additions to product roadmaps, and other initiatives customers need to be aware of. Facilitates open feedback, allowing us to build better product and maintain a strong connection with our inital set of customers. **What do you dislike about butterflye?** Not much; the team is supportive and moving quickly to deliver better experiences. **What problems is butterflye solving and how is that benefiting you?** The changelog tool has been invaluable in mitigating the risk associated with changes in our products. It has simplified how we assess impact, collaborate, and communicatte between our team and customers. ### 5. Valuable way to source customer comments on product changes **Rating:** 5.0/5.0 stars **Reviewed by:** Keegan O. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2023 **What do you like best about butterflye?** De-risking product pushes is a top priority for keep our customers happy. Butterflye has been a big lift in aligning customer success, product, and customers when we make small and large product changes. **What do you dislike about butterflye?** The experience has been great so far; the Butterflye team is awesome to work with and are constantly making improvements. **What problems is butterflye solving and how is that benefiting you?** Aligning internal and external stakeholders of changes to our products and services. ### 6. Fast learning cycles for customer feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2023 **What do you like best about butterflye?** The changelog and real-time feed of customer input is a big win for our product and customer succcess teams. **What do you dislike about butterflye?** They are still early in product maturity but the founding team has been excellent to work with! Excited to see what they do next **What problems is butterflye solving and how is that benefiting you?** Increasing time to value that we deliver to our customers. By getting feedback before, during, and after large product changes. - [View butterflye pricing details and edition comparison](https://www.g2.com/products/butterflye/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+12%3A36%3A05+-0500&secure%5Bsession_id%5D=11c75592-b003-4507-92f2-ebf74e83eeaa&secure%5Btoken%5D=7b85917261f0aec27eb54dbabfc49fd92b131e22b930ba034b9c4975213954b4&format=llm_user) ## Top butterflye Alternatives - [MightyCall](https://www.g2.com/products/mightycall/reviews) - 4.4/5.0 (326 reviews) - [CDR Call Reporting for Cisco](https://www.g2.com/products/cdr-call-reporting-for-cisco/reviews) - 4.8/5.0 (84 reviews) - [Caller ID Reputation](https://www.g2.com/products/caller-id-reputation/reviews) - 4.6/5.0 (32 reviews)