Smart IVR Reviews & Product Details

The use and ease of the product and how effective it is for businesses. Review collected by and hosted on G2.com.

It may not be very helpful if users do not verify and would not be as effective to the user. Also, may worry caller to give such information. Review collected by and hosted on G2.com.

It's best thing is customer will not feel he/she is talking to robot it feels like they are speaking to some live agent, it has Natural Language processing a log with AI, which is used for voice recognition and customer pattern identification and greeting to customer also basis his/her last call can suggest the options etc are best use cases used. Review collected by and hosted on G2.com.

Lot more automation is still required for the rural bases users to get educate with this type of system and also cost for the setup is on higher side. Review collected by and hosted on G2.com.

Helpful and easy iterface to set priorities, which actually helps in providing the exact response and guidance to a user to reach the right channel as expected. Review collected by and hosted on G2.com.

No such dislikes as of now, as everything seems to be in place. Review collected by and hosted on G2.com.

You never miss a call and because you can track every single call also you can fetch details like who picked the call what they talk and when . With the help of this you can forward call to multiple number so it reduce on hold problem as well.it recorded all call and it has easy dashboard which show call status. We can also export call reports. Review collected by and hosted on G2.com.

They don't have anything which you can dislike as it has all the call related services which we required like call recording , call tracking, call forwarding and other . So please maintain the same in future as well Review collected by and hosted on G2.com.

IVR platform with exceptional performance and freedom of scalability. Its distributed architecture can efficiently process hundreds of leads at a time and make life easy for a call center Review collected by and hosted on G2.com.

It needs multiple setups when it comes to initial integration. The support seems a little lesser from the product team once the product is integrated. Rest all is perfect Review collected by and hosted on G2.com.

For managing the inbound calls, the major problem is to divide and distribute the calls according to the department and then transfer the calls to the respective agent. Smart IVR helps in this task. It has in built system to assign the department-wise data and specific code numbers allocated. It helps in the segregation of all the incoming calls so that the required caller can be transferred to the particular department for their resolution. Its voice is excellent and can be interchangeable. Organization can also forward their choice for the voice to be used. Review collected by and hosted on G2.com.

There are specific no issues faced so far; however, the allocations system can be improved. It should also provide a better autonomous report on a scheduled basis. PRI connection is very good, and support can be enhanced. It will connect with the nuber listed which are provided at the tiimem of installation and if any number need to add take slight time and updation required administrator involvement. Review collected by and hosted on G2.com.

Quick Response, easy to use, always handy. Review collected by and hosted on G2.com.

In my opinion, everything is good and fine. Review collected by and hosted on G2.com.

The voice is very good and clear while explaining the product Review collected by and hosted on G2.com.

There nothing to dislike in it but they have to maintain the quality and make some more improvisation Review collected by and hosted on G2.com.

Call routing is easy to use and helpful for all users Review collected by and hosted on G2.com.

Little comlexicity for new users and confused optiins Review collected by and hosted on G2.com.

how the calls come through and answer automatically for us Review collected by and hosted on G2.com.

nothing at the moment. i haven't encourtered much as of right now Review collected by and hosted on G2.com.