# Smart IVR Reviews **Vendor:** Interactive Powers **Category:** [Other Customer Service Software](https://www.g2.com/categories/other-customer-service) **Average Rating:** 4.5/5.0 **Total Reviews:** 10 ## About Smart IVR Smart IVR is a carrier-grade cloud-IVR platform that gives operators and solution providers the ability to rapidly develop and deploy innovative voice applications from VoIP to PSTN networks. This powerful IVR solution is fully compliant with the W3Cs VoiceXML 2.X specification and is integrated with automatic speech recognition (ASR) Speech-to-Text (SST), Natural Language Understanding (NLU) and text-to-speech (TTS) software to enable advanced automated phone services. ## Smart IVR Reviews ### 1. I enjoy the effectiveness, while using it throughout the company we strive a double safety measure. **Rating:** 2.5/5.0 stars **Reviewed by:** Cheryl A. | Care Team Representative, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Smart IVR?** The use and ease of the product and how effective it is for businesses. **What do you dislike about Smart IVR?** It may not be very helpful if users do not verify and would not be as effective to the user. Also, may worry caller to give such information. **What problems is Smart IVR solving and how is that benefiting you?** Some callers are unsure providing their information to a non-person and feel it is very informal and afraid their information may spread somewhere else. ### 2. Smart IVR is the future for the Big banks **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2023 **What do you like best about Smart IVR?** It's best thing is customer will not feel he/she is talking to robot it feels like they are speaking to some live agent, it has Natural Language processing a log with AI, which is used for voice recognition and customer pattern identification and greeting to customer also basis his/her last call can suggest the options etc are best use cases used. **What do you dislike about Smart IVR?** Lot more automation is still required for the rural bases users to get educate with this type of system and also cost for the setup is on higher side. **What problems is Smart IVR solving and how is that benefiting you?** Running the business with lot more resources has been reduced due to the smart IVR and same resources are being utilized for other tasks which is more win win for the organization. ### 3. Helpful Ivr Tool **Rating:** 5.0/5.0 stars **Reviewed by:** James R. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Smart IVR?** Helpful and easy iterface to set priorities, which actually helps in providing the exact response and guidance to a user to reach the right channel as expected. **What do you dislike about Smart IVR?** No such dislikes as of now, as everything seems to be in place. **What problems is Smart IVR solving and how is that benefiting you?** Helping users to know the order status of the shipments and routing the concern to the relevant team for instant and effective response to customer queries and concerns. ### 4. Best for call management with easy dashboard and call recording facility **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2022 **What do you like best about Smart IVR?** You never miss a call and because you can track every single call also you can fetch details like who picked the call what they talk and when . With the help of this you can forward call to multiple number so it reduce on hold problem as well.it recorded all call and it has easy dashboard which show call status. We can also export call reports. **What do you dislike about Smart IVR?** They don't have anything which you can dislike as it has all the call related services which we required like call recording , call tracking, call forwarding and other . So please maintain the same in future as well **What problems is Smart IVR solving and how is that benefiting you?** We use it for Sales and services team as we mention IVR number in promotions so when we get call then we can easily forward call on multiple number so no call will be missed. We can keep track of numbers with recording and also we can analyse the reposrts and make the promotion strategy accordingly ### 5. Easy and user-friendly tool to help operations **Rating:** 4.5/5.0 stars **Reviewed by:** Nithin R. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2022 **What do you like best about Smart IVR?** IVR platform with exceptional performance and freedom of scalability. Its distributed architecture can efficiently process hundreds of leads at a time and make life easy for a call center **What do you dislike about Smart IVR?** It needs multiple setups when it comes to initial integration. The support seems a little lesser from the product team once the product is integrated. Rest all is perfect **What problems is Smart IVR solving and how is that benefiting you?** Overall, telephony is solved using the same. We have used this once long back and would like to go back any day to such a great tool. Makes everything very simple and easy to understand ### 6. Best Customer Management IVR tool now available ! **Rating:** 4.5/5.0 stars **Reviewed by:** Kumar A. | Academic Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2021 **What do you like best about Smart IVR?** For managing the inbound calls, the major problem is to divide and distribute the calls according to the department and then transfer the calls to the respective agent. Smart IVR helps in this task. It has in built system to assign the department-wise data and specific code numbers allocated. It helps in the segregation of all the incoming calls so that the required caller can be transferred to the particular department for their resolution. Its voice is excellent and can be interchangeable. Organization can also forward their choice for the voice to be used. **What do you dislike about Smart IVR?** There are specific no issues faced so far; however, the allocations system can be improved. It should also provide a better autonomous report on a scheduled basis. PRI connection is very good, and support can be enhanced. It will connect with the nuber listed which are provided at the tiimem of installation and if any number need to add take slight time and updation required administrator involvement. **Recommendations to others considering Smart IVR:** It provides all the IVR voices and options for which they need to connect with the agent. It supports an interactive panel of input numbers and gives the output which is encoded previously. An autonomous report will be generated, and it helps in the management of the inbound calls effectively. Its installation is very easy, and they provide a support system for better execution. The IVR voice can be customized as per the requirement. It has all the preset calls menus that are required to update as per the business requirement. **What problems is Smart IVR solving and how is that benefiting you?** For multiple inbound calls, there should be a proper department to access the resolutions. The Calls should be distributed among the department and even to the staff as per the requirement. In addition, the auto information should also be provided to the caller so that they can get the information without connecting with the agent. It support input of data with numerical codes and then the specific piece of information is provided to the caller. It can collect various sort of information which can be utilized for the inbound calls management. It has module whichc can be connected with the local network and all the updations can be synced. ### 7. Good - everything is good **Rating:** 5.0/5.0 stars **Reviewed by:** Gautam K. | Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2022 **What do you like best about Smart IVR?** Quick Response, easy to use, always handy. **What do you dislike about Smart IVR?** In my opinion, everything is good and fine. **Recommendations to others considering Smart IVR:** Very good, Please go for it. **What problems is Smart IVR solving and how is that benefiting you?** Connecting with users ### 8. Its very good in service and voice quality **Rating:** 4.5/5.0 stars **Reviewed by:** Ubaid I. | City Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2021 **What do you like best about Smart IVR?** The voice is very good and clear while explaining the product **What do you dislike about Smart IVR?** There nothing to dislike in it but they have to maintain the quality and make some more improvisation **What problems is Smart IVR solving and how is that benefiting you?** The problem solved without taking to humen ### 9. REVIEW ON IVR **Rating:** 5.0/5.0 stars **Reviewed by:** MOHSIN R. | Telecommunication Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2021 **What do you like best about Smart IVR?** Call routing is easy to use and helpful for all users **What do you dislike about Smart IVR?** Little comlexicity for new users and confused optiins **What problems is Smart IVR solving and how is that benefiting you?** For company benefits and providing smart solution of IVR and voice solution ### 10. SMART IVR **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2021 **What do you like best about Smart IVR?** how the calls come through and answer automatically for us **What do you dislike about Smart IVR?** nothing at the moment. i haven't encourtered much as of right now **What problems is Smart IVR solving and how is that benefiting you?** assisting customers with phone support and being efficient and quick to answer ## Smart IVR Discussions - [What is Smart IVR used for?](https://www.g2.com/discussions/what-is-smart-ivr-used-for) - [View Smart IVR pricing details and edition comparison](https://www.g2.com/products/smart-ivr/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+14%3A45%3A26+-0500&secure%5Bsession_id%5D=88a4dcf1-7024-49f9-aaa1-6eb2fb0ae8ed&secure%5Btoken%5D=da65fdfcf23a776507bba55102e6f4ebd7561ebe691314bcb3d278385a5f57a6&format=llm_user) ## Top Smart IVR Alternatives - [MightyCall](https://www.g2.com/products/mightycall/reviews) - 4.4/5.0 (326 reviews) - [CDR Call Reporting for Cisco](https://www.g2.com/products/cdr-call-reporting-for-cisco/reviews) - 4.8/5.0 (84 reviews) - [Caller ID Reputation](https://www.g2.com/products/caller-id-reputation/reviews) - 4.6/5.0 (32 reviews)