The Top 9 Other Customer Service Software

Check out this list of the top Other Customer Service Software products based on user satisfaction. A product's satisfaction score is calculated by a proprietary algorithm that factors in real-user satisfaction ratings from review data. Software buyers can compare products according to their satisfaction scores to streamline the buying process and quickly identify the best products based on the experiences of their peers.

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G2 Satisfaction Score

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CDR Call Reporting for Cisco

Overall Satisfaction Score

Top Industries of Reviewers:

Hospital & Health Care

60%

Government Administration

19%

Higher Education

12%

Telecommunications

Ratings from Reviews (out of 10):

Ease of Use

Average: 8.6

9.4

Meets Requirements

Average: 8.4

9.6

Ease of Doing Business With

Average: 3.0

9.7

Ease of Setup

Average: 3.1

9.4

Quality of Support

Average: 6.8

9.9

Ease of Admin

Average: 3.0

9.6

MightyCall

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

31%

Electrical/Electronic Manufacturing

24%

Real Estate

24%

Consumer Services

21%

Ratings from Reviews (out of 10):

Ease of Use

Average: 8.6

9.0

Meets Requirements

Average: 8.4

9.0

Ease of Doing Business With

Average: 3.0

8.8

Ease of Setup

Average: 3.1

9.1

Quality of Support

Average: 6.8

9.4

Ease of Admin

Average: 3.0

9.1

Avaya IP Office

Overall Satisfaction Score

Top Industries of Reviewers:

Information Technology and Services

33%

Hospital & Health Care

33%

Consumer Services

17%

Health, Wellness and Fitness

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 8.6

8.7

Meets Requirements

Average: 8.4

9.4

Ease of Doing Business With

Average: 3.0

8.8

Ease of Setup

Average: 3.1

9.0

Quality of Support

Average: 6.8

8.9

Ease of Admin

Average: 3.0

8.7

Smart IVR

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

33%

Financial Services

33%

Higher Education

17%

Information Technology and Services

17%

Ratings from Reviews (out of 10):

Ease of Use

Average: 8.6

9.4

Meets Requirements

Average: 8.4

9.6

Ease of Doing Business With

Average: 3.0

0.0

Ease of Setup

Average: 3.1

0.0

Quality of Support

Average: 6.8

9.3

Ease of Admin

Average: 3.0

0.0

Dialer360

Overall Satisfaction Score

Top Industries of Reviewers:

Outsourcing/Offshoring

29%

Telecommunications

29%

Information Technology and Services

29%

Computer Software

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 8.6

9.4

Meets Requirements

Average: 8.4

9.3

Ease of Doing Business With

Average: 3.0

0.0

Ease of Setup

Average: 3.1

0.0

Quality of Support

Average: 6.8

8.9

Ease of Admin

Average: 3.0

0.0

Verizon Voice Call Back

Overall Satisfaction Score

Top Industries of Reviewers:

Consumer Services

43%

Transportation/Trucking/Railroad

29%

Consumer Goods

14%

Alternative Medicine

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 8.6

8.9

Meets Requirements

Average: 8.4

9.1

Ease of Doing Business With

Average: 3.0

0.0

Ease of Setup

Average: 3.1

0.0

Quality of Support

Average: 6.8

8.9

Ease of Admin

Average: 3.0

0.0

Verizon One Talk Business Phone Solutions

Overall Satisfaction Score

Top Industries of Reviewers:

Food & Beverages

25%

Government Administration

25%

Health, Wellness and Fitness

25%

Construction

25%

Ratings from Reviews (out of 10):

Ease of Use

Average: 8.6

9.4

Meets Requirements

Average: 8.4

7.0

Ease of Doing Business With

Average: 3.0

0.0

Ease of Setup

Average: 3.1

0.0

Quality of Support

Average: 6.8

0.0

Ease of Admin

Average: 3.0

0.0

Headway for Business

Overall Satisfaction Score

Top Industries of Reviewers:

Construction

25%

Design

25%

Education Management

25%

Computer Software

25%

Ratings from Reviews (out of 10):

Ease of Use

Average: 8.6

7.3

Meets Requirements

Average: 8.4

6.8

Ease of Doing Business With

Average: 3.0

0.0

Ease of Setup

Average: 3.1

0.0

Quality of Support

Average: 6.8

0.0

Ease of Admin

Average: 3.0

0.0

YouMail

Overall Satisfaction Score

Top Industries of Reviewers:

Computer Software

43%

Information Technology and Services

29%

Education Management

14%

Civic & Social Organization

14%

Ratings from Reviews (out of 10):

Ease of Use

Average: 8.6

6.1

Meets Requirements

Average: 8.4

6.1

Ease of Doing Business With

Average: 3.0

0.0

Ease of Setup

Average: 3.1

0.0

Quality of Support

Average: 6.8

5.9

Ease of Admin

Average: 3.0

0.0