# Dialer360 Reviews **Vendor:** Dialer360 **Category:** [Other Customer Service Software](https://www.g2.com/categories/other-customer-service) **Average Rating:** 4.4/5.0 **Total Reviews:** 15 ## About Dialer360 Dialer360 is call center software which provides inbound, outbound and blended services on high voltage and low cost for call centers. ## Dialer360 Reviews ### 1. Game Changing System **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2023 **What do you like best about Dialer360?** Dialer360 has made making the process of calls so much smoother and has allowed for much more outreach, with crystal clear connections. We've also had a lot of luck regarding issues, but when we have had some small problems, the tech support has been right there to guide us out of the issue and provide a solution to the problem. **What do you dislike about Dialer360?** Dialer360 does lack a level of automation that most companies are wanting, and a lot of similar products are starting to offer to remain competitive. While we don't have many complaints, an enhanced level of automation would make Dialer360 even better. **What problems is Dialer360 solving and how is that benefiting you?** Dialer360 is allowing us to handle greater volumes than we did in the past and it's also increasing productivity as compared to prior years and periods. This has allowed us to slightly shrink the workforce and save the company in its overhead. ### 2. Easy to connect very no or negligible downtime **Rating:** 4.5/5.0 stars **Reviewed by:** Rajnish C. | HR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2023 **What do you like best about Dialer360?** Best technical support that is available 24x7 **What do you dislike about Dialer360?** As such there is no need to change as of now **What problems is Dialer360 solving and how is that benefiting you?** Digital connectivity is better than analog. Very less or no downtime. We are not loosing any client/ customer calls. Our client experience increased to a great extent. ### 3. Helpful tool for startups **Rating:** 3.5/5.0 stars **Reviewed by:** Vartika Y. | Senior Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2023 **What do you like best about Dialer360?** Useful for startups who are not well estaqblished to setup their own customer support. Comes in handy when people need to access these services remotely. **What do you dislike about Dialer360?** Interation with your own product isn't possible. So for people looking to create a single platform for services and support, it is a dissappointment. Multi-language support cannot be expected from the tiil yet. **What problems is Dialer360 solving and how is that benefiting you?** Helping to establish a connect with consumers for their day to day queries and providing solution. Keeps a track of user requests and complaints. ### 4. Dialer360 review **Rating:** 4.5/5.0 stars **Reviewed by:** Tushar K. | Software Engineer, Warehousing, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2023 **What do you like best about Dialer360?** Dialer360 helps greatly in making calls smoothly with amazing connectivity and a super easy-to-use user interface. The technical support is always spontaneous to respond and resolve any issues. **What do you dislike about Dialer360?** I believe that adding automation would be a very useful feature for customers. Other than that, Dialer360 meets the necessary requirements and provides great support. **What problems is Dialer360 solving and how is that benefiting you?** Dialer360 is mainly helping in handling customer calls. They provide great connectivity without any call drops or disturbances, thus increasing productivity during the calls and saving time spent on connection issues. ### 5. Review for Dialer360 **Rating:** 4.0/5.0 stars **Reviewed by:** Ujwal M. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2023 **What do you like best about Dialer360?** Connectivity issues are negligible , calls land very smooth;y **What do you dislike about Dialer360?** Takes time to recoil for the rigourous dials over the software **What problems is Dialer360 solving and how is that benefiting you?** manual dialling Call routing Integration and CRM Compatibility ### 6. Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2023 **What do you like best about Dialer360?** Automation of call made is really appreciating **What do you dislike about Dialer360?** Consciousness and awareness of how to use and implement in Normal use **What problems is Dialer360 solving and how is that benefiting you?** Automation of call is really one of the area that it changed to better ### 7. Dialer 360 is excellent, hands up! **Rating:** 5.0/5.0 stars **Reviewed by:** Roxy E. | Cosmetics Adviser/Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2022 **What do you like best about Dialer360?** I set this up for a friend's contact center back in 2021 and to this day it's been fantastic! She's expanded and at least 3 other contact ceners I know are using it. I like that technical support is always ready to help, The software interface is user-friendly designed and he is always available if any questions or Support(technical). They posses an excellent support team. Tech support is always there to help if there's an issue. There was never any interaction with them as there is no scope of technical issues, they always provide service if asking if everything is smooth every 30 minutes. They give the best support in all aspects and worth doing business. They are trustworthy and can rely on them always. **What do you dislike about Dialer360?** The fluctuation in price sometimes make it tough to manage daily budgets . Service, quality and especially I noticed no company maintains such a huge team for providing CUSTOMER service. **Recommendations to others considering Dialer360:** I like it because it's really easy to use and it's 24/7 real time support. There's nothing that I don't like, everything is all positive about it. **What problems is Dialer360 solving and how is that benefiting you?** I was impressed when a second program came available that I signed up again. The system is built and working great. Because of it being one of the most unique colorful dialers it has helped benefit much more than we thought. ### 8. Superb experience with dialer 360 **Rating:** 4.5/5.0 stars **Reviewed by:** Rahul Kumar P. | Business Head, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2022 **What do you like best about Dialer360?** Best CRM tool I have ever work. Reduce all effort and man power **What do you dislike about Dialer360?** AI to be more accurately work to provide 100% result also more automation required **What problems is Dialer360 solving and how is that benefiting you?** Reduce the man power and lead conversion ### 9. Dialer360 - Ease your Business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2023 **What do you like best about Dialer360?** The best thing which dialer360 is that its helps to get all 1000s leads to move to next bucket of progress **What do you dislike about Dialer360?** AI facilities sholud be more advance level required which will do automate my job **What problems is Dialer360 solving and how is that benefiting you?** By helping in calls to prospective leads and help to convert them in sales ### 10. Great cloud based software **Rating:** 4.5/5.0 stars **Reviewed by:** Azriel J. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2022 **What do you like best about Dialer360?** I like that you can log in from anywhere with an internet connection. There is an automated time zone feature. It's easy to use and is available in different languages. **What do you dislike about Dialer360?** The call quality was poor at times. This could have been due to my connection or the software, I'm not sure. **Recommendations to others considering Dialer360:** I would recommend using it because, for me, the pros outweigh the cons. **What problems is Dialer360 solving and how is that benefiting you?** Because of the automated time zones feature, it allowed me to know what times to call different states, thus becoming more productive. In addition, since it is easy to use, I was able to navigate it smoothly, saving a lot of time. ### 11. Review of best dialer by Nikhil **Rating:** 4.5/5.0 stars **Reviewed by:** Nikhil S. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 01, 2021 **What do you like best about Dialer360?** As I mentioned in title I found it one of the best voip I ised so far, there was a lot of options like making inbound, outbound calls transferring internally, IVR and there was also text option which I couldn't use much, and good thing is we can attach dialer 360 with major software's like Salesforce. I also recommended to fee freelance people due to its pricing because basic plan of diralwr 360 starts from $25 only. **What do you dislike about Dialer360?** I think everything was good, and I can barely think anything to dislike abou dialer 360 however I heard that it is usefull only for small organization with strength of 500-1000 which I am not sure of, and the required internet speed is bit high which I think every good Voip will require, and I used it on on office windows system but it our IT informed it can not work on Linux so that is the field where they can work. **Recommendations to others considering Dialer360:** I fully recommend this, becuas being a previous customer support person I've used a lot of Voips and I found thi very useful and GUI is also attractive, you can easily use customer info with CRM **What problems is Dialer360 solving and how is that benefiting you?** Communication between customers and internal staff, customer support, sending text to customer, using customer data when needed We can attach other software's with dialer like Salesforce etc Predictive dialing Total time of logged in hours. ### 12. Easy to integrate with your CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2022 **What do you like best about Dialer360?** I like the fact that records calls and utilizes local area code. We have an SMB division And only use this service on those prospects and clients **What do you dislike about Dialer360?** I'm not a fan of the voice Used and voicemail options but it's acceptable relative to the cost of service. **What problems is Dialer360 solving and how is that benefiting you?** Investing time reaching out to our small business division clients. Our reps manly seek midmarket enterprise and we have a whole service for small businesses that were being targeted or serviced. ### 13. One system which clears all problems in call center operations **Rating:** 5.0/5.0 stars **Reviewed by:** Parshu R. | Team Leader, Mid-Market (51-1000 emp.) **Reviewed Date:** September 28, 2021 **What do you like best about Dialer360?** This system will helps to receive, make and handle calls. System will automatically transfers the call to an agent once the customer picks up the phone. It’s an auto dialer system which helps to engage or connected with customers with ore recorded message of the services provided. **What do you dislike about Dialer360?** Not one I think of because it delivers all the functions with an ease. **What problems is Dialer360 solving and how is that benefiting you?** Receiving calls from customer, making calls to customer or handling calls with customer. Using dialer 360 increases productivity of agents, also number of calls handled and customer satisfaction is very high. ### 14. Dialer360 Is Great! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2021 **What do you like best about Dialer360?** Streamlines my calls and accelerates my workflow. It's adaptive and integrates analytics which is helpful too! **What do you dislike about Dialer360?** Sometimes it has issues logging but usually resolves quickly **What problems is Dialer360 solving and how is that benefiting you?** Call center work - dialing outbound and taking incoming calls as well ### 15. Old school dialer **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2019 **What do you like best about Dialer360?** Although its not top of the line..being a DOS based does not adds up to the growing internet traffic (daily). **What do you dislike about Dialer360?** A bit tedious. But once you get the hang of it,its cool. **Recommendations to others considering Dialer360:** Listen during trainings! Practice makes perfect. **What problems is Dialer360 solving and how is that benefiting you?** System issues though rarely. Easier to drill diwn if there is an issue. ## Dialer360 Discussions - [What is Dialer360 used for?](https://www.g2.com/discussions/what-is-dialer360-used-for) - [View Dialer360 pricing details and edition comparison](https://www.g2.com/products/dialer360-dialer360/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+14%3A42%3A47+-0500&secure%5Bsession_id%5D=dac14c4e-a0e6-458d-abd0-cdfd43aabb13&secure%5Btoken%5D=1f982105ebccbb4f0464d14ea7346158be302e5efd8208a7c5eaa9814f6e02ae&format=llm_user) ## Top Dialer360 Alternatives - [MightyCall](https://www.g2.com/products/mightycall/reviews) - 4.4/5.0 (326 reviews) - [CDR Call Reporting for Cisco](https://www.g2.com/products/cdr-call-reporting-for-cisco/reviews) - 4.8/5.0 (84 reviews) - [VideoPeel](https://www.g2.com/products/videopeel/reviews) - 4.6/5.0 (27 reviews)